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    Boston Interiors

    3.1 (27 reviews)
    Open 10:00 am - 6:00 pm
    Updated 2 weeks ago

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    Ask the Community - Boston Interiors

    Review Highlights - Boston Interiors

    If you need design help like I desperately did, go see Loretta Lynch at Boston Interiors in Natick.

    Mentioned in 2 reviews

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    Mitchell Gold + Bob Williams - Screwed up button placement won't replace chair.

    Mitchell Gold + Bob Williams

    (16 reviews)

    $$$

    Not sure how they get off charging what they do and calling themselves high end. Customer service…read moreafter you buy is terrible. Bought $2100 chair and they screwed up button placement- how did this leave the warehouse without anyone noticing? To make it much worse, rather than simply replacing the chair because it's the right thing to do, they are putting us through the ringer sending "technicians" out to the house to move the buttons because it's cheaper for them. So many phone calls and much time wasted. The "customer experience associate" was actually hostile- never been treated so badly as a customer- and they are 100% in the wrong here. Never again, they do not care about their customers just the initial sale. In addition to this issue with the buttons, we also had issue with the couch we bought-they delivered without the brackets that held it together and had to come back.

    We ordered a pair of "quick ship", "ships in 5 days" chairs in October. We've now been waiting two…read moremonths. Three different delivery timelines have come and gone. MG+BW do not communicate in any way. Every time they miss a date, we have to contact them for an update. At this point they won't even give us a new estimate. Meanwhile, these very same chairs are still advertised on the website as "ships in 8-10 days". That is a straight up lie! We called to cancel our order, they promised a call back within "3 to 5 business days" to confirm. It didn't happen. We were not surprised. We have, of course, not received a refund. We've now filed a dispute with our credit card company and a complaint with the BBB. Total nightmare. We just hope we get our money back some day.

    Jordan's Furniture

    Jordan's Furniture

    (405 reviews)

    $$

    After posting my disappointment with Jordan's Furniture the customer service reached out to me. I…read moream happy to report that they have been very accommodating and understanding of my issues with the sectional sofa. I have been offered multiple options to resolve the issue. Very happy to say this is being addressed in a professional way. Thank you Jordan's for living up to your commitment.

    I am giving Jordan's Furniture one star as zero is not an option. In August 2024, I purchased a…read moresectional couch from Jordan's Furniture and purchased the five-year protection plan for all sections of the couch. Within less than a year, I noticed pulling of the fabric, wrinkling of the fabric, and feathers coming out of all of the cushions. I called customer service and they sent someone out to examine the furniture. They said this kind of where was to be expected for the furniture and gave me a kit to comb the pills off the fabric. I tried the method they recommended also tried other methods, including vacuuming, sticky tape, and manually, pulling loose feathers out The furniture continue to get worse instead of better. Jordan's representative came to my house again and continue to tell me this was normal wear and tear. They advised me to unzip the cushions and ref fluff to deal with the wrinkle fabric, and that there was nothing much they could do for the pilling the representative use the comb tool himself, and although he pulled off lots of the fuzz that was accumulating on the fabric, he was never able to make the couch look presentable following this visit, I talked with customer service and was very unsatisfied with their response. I have bought many pieces of furniture from Jordan's over the years and I have never had a problem with the equality as I have with this couch. This is not normal wearing tear! I specifically asked when I purchased the couch from sales representative Mike P. If this particular fabric was durable, explaining that I had a dog, he assured me, in my daughter's presence, that it was a tough fabric and would handle wear and tear very well. The customer service representatives have told me the warranty does not cover either of these issues because it is "normal wear and tear". The extent of the fabric wear and feather loss is far beyond anything that could be classified as normal wear and tear. I do not consider it normal to expect a customer to have to unzip seat cushions and fluff them to remove wrinkles from the fabric, especially as the cushions are made out of dense foam. It is also not acceptable to have to spend time every day removing loose feathers. I requested to have the couch recovered in a different fabric if this issue was not resolvable with the existing fabric. Customer services first offer to me was 10% of the purchase price as a credit to be used towards purchasing a new couch, when I said this was not satisfactory. They increased to 20% refund to be used to purchasing a new couch. After escalation to a manager, the offer came back as a 50% credit again to be used towards the purchase of a new couch. I asked for a full refund, including the cost of the five-year warranty I purchased. I was told this was not possible. I asked them why I would want to purchase another product from them when this one was so awful. They said this was the best they could do and initially told me I had to use the rebate within three days after explaining to them that I was currently out of work they said they would give me a month. Needless to say this will be the last time I purchase furniture from Jordan's ending a 20 year history with the company.

    Bob’s Discount Furniture and Mattress Store

    Bob’s Discount Furniture and Mattress Store

    (180 reviews)

    $$

    We went here to get a new couch. This was our second visit to a Bobs in the last month. The first…read morewas to the Somerville location. This experience was much better. Debbie helped us pick the perfect couch without being pushy or salesy. She walked us through the options and when it was time to check out the manager was super friendly too. We felt welcomed and actually ended up going for a cheaper option that what we had initially decided. We can't wait to get our new couch in our new home!

    First of all, the salesman at Bob's was very pushy and trying to guilt trip my husband and I into…read morebuying a $1000 mattress when we were already spending $2k on a entire king bed set. Then, on delivery day, we learned that our arrogant salesman placed the WRONG ORDER for the King bed frame. When Bob's customer support got back to us, turns out, switching the wrong frame for the right one, with drawers, (which is more expensive than the basic frame without drawers and requires a box spring), would take an EXTRA TWO WEEKS. Then, on delivery day for the RIGHT bed frame, one of the delivery men BROKE ONE OF OUR STAIR BOARD STEPS! They said corporate would handle damages and get the repair taken care of, and they called the support to start a claim. If I could give 0 to negative stars, I would. Because...GUESS WHAT?!!! Their claims department just denied our claim and tried to gaslight us, so they could be CHEAP and wiggle their way out of responsibility and liability for the damage they caused to our property. They claimed that the damage was due to "normal wear and tear" This situation has been infuriating. So the lesson here is, if you want to have your ORDER MISPLACED, then have the replacement DELAYED, have you PROPERTY DAMAGED upon said replacement, and then DENIED FOR REPAIR CLAIMS, Go with the Natick Bob's Discount Furniture.

    Boston Interiors - furniture - Updated May 2026

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