It is impossible to get a live person on the phone regarding an existing order. It's a nightmare…read moreto deal with delivery problems. Avoid this company and find one with live people to assist!

HI, my name is Alan Greenberg and I am the store manager-sleep expert of Mattress Firm-Acton, MA…read more I want to inform everyone that any reviews before 10/2016 are for Sleepy's and ARE NOT REFLECTIVE of Mattress Firm. My staff & I are truly dedicated to giving everyone the best service, products and pricing with the best sleep assortment in the industry!! Including Tempurpedic, Stearns & Foster, Sealy "Posturepedic", Simmons "Beautyrest", Serta "Perfect Sleeper", Purple, Chatham & Wells ...... Come on in and give us the opportunity to get you the best sleep of your life! ............. "Improving lives one relationship at a time!!" "Home of the FREE Adjustable Base"

After much research I decided to order from Spindle, it was on back order for six weeks. Upon…read moresetting up the mattress we discovered the springs were smaller (by 5 inches) than the mattress. At the very least this makes the mattress lumpy, non-supportive and extremely uncomfortable. After 2 months of back and forth communication where we requested they send the correct length spring coils, (I sent measurements and took photos of everything and had to send them more than once) the Spindle rep either requested more information or said the "team" needed to review. So after two months of Spindle no commitment we requested a refund. To get a refund we had to document via receipt that we had disposed of the mattress at the dump. Refund was finally given. I do not recommend this company.

Had a few years now so I have not had to deal with customer service since the buy out. Best…read moremattress I've ever owned by far though. Took a little adjusting and getting used to but held up extremely well so far been about 5 years. Looking into replacing one layer now to add a little more firmness

David. C went above and beyond for me. He was very helpful and professional. He helped me out when…read moreI was at my end and frustrated from mattress shopping. He explained everything very well and I left knowing I made a good purchase. I would definitely recommend him to go see for all your mattress needs ! Thanks David you really saved me as a customer and I appreciate your help.

Had a great experience dealing with Alysson ( Hope it didn't spell her name wrong ) Went in for a…read morebed frame for the mattress we purchased there a week prior. She was very helpful and personable . She was very professional and I left very pleased with my experience doing business with Mattress Firm.

My husband and I were looking for a new mattress and decided to check mattress firm out. We came in…read morewith a specific kind. The salesperson said he didn't have the one we were looking for but had something similar and it was nothing like the mattress I had in mind. My husband and I woke up with back pain the next morning. We returned that one and tried two more mattresses with both of them giving us back pain. The salespeople tried to rush us to buy the mattresses while we were trying out at least a couple of mattresses in the store. There were also problems with the delivery service. The first time we got a text saying when they would come, but it came early. The second time we got a text, but they came 20 minutes early and rang our doorbell expecting us to be there. The third time we got a phone call the night before but no text saying they were coming and rang our doorbell twice and called us twice when we didnt pick up the first time.

Buying a mattress can be overwhelming, so we did our research before going to Mattress Firm, but it…read morewasn't really necessary. The manager Serkan helped us figure out what we wanted in terms of firmness, and then had us test different brands from there. It was so easy, we bought a Purple mattress with an adjustable base in under an hour. We were really impressed at how knowledgeable Serkan was, and our new mattress was delivered two days later and set up in 15 mins. The whole process could not have been easier. And if you're worried about COVID cooties, they give you a special pillow and bed protector to lay on so that you can get the full experience because who's going to buy a bed that they haven't tested?

Awesome purchasing experience and awesome purchase. John, Kenny, and the whole staff were amazing!…read moreMy husband and I spent several visits to determine whether we wanted to purchase from this business or a different brand in NH or in Wellesley. All the places we dealt with were wonderful but John really knew his stuff and there was zero pressure at all to buy. He and his wife started this business after their own experience with a toxic mattress. While these beds are not cheap, the fact that they are not toxic was worth it to us. Kenny and everyone were wonderful, truly. Hats off to you all. We purchased a King size Naturepedic Eos Pillowtop which allowed us to have both latex and springs, and different choices for layers for myself and my husband. I like a softer mattress and my husband likes his side very firm. No problem and no compromise needed. We each created the mattress we wanted that worked for us. In terms of sleeping with someone who is an active sleeper we don't feel that like we did on our old mattress. We have had the bed now over six months so now I feel I can genuinely write this review and attest to the fact this was the best purchase for us. Having different layers has meant that we don't feel it when the other person moves or rolls over. It also means that I can have my side the way I like it with the layers that create the best sleeping experience for me and my husband can have his side super firm the way he prefers. It also means we can just swap out a component later on, many years from now, by just unzipping the mattress cover, and not have to replace or have to choose a mattress all over again which is so awesome. John was great about answering my many questions and they all were so wonderful with the number of times we tried different beds, how long we stayed in the store to really see what worked, and how many questions I had. I also like this store because they have a lot of different makers in addition to Naturepedic so we could really make sure this was the right brand for us. Delivery was perfect. And they even moved our mattress and headboard into the guest room and set it up there. We watched the set up of our new bed in amazement. It was quick and easy. No Off-gassing! Yup, no yucky smell! Not At All! Not from the first moment we had the bed. They also called to check on us after having the bed. I sleep 1000% better now... and while we didn't have to change layers, if we had needed to change layers it would have been free so none of this extra $250 a layer swap that we saw with other stores. So awesome for me because I was concerned I'd need that. Fitbit data has helped me confirm that I've had much better quality sleep, and more sleep in a night, but of course I knew that. I get better sleep, and my Fitbit shows that I get more REM sleep and more deep sleep and sleep sounder, more restful, and it's healthier option-- not full of those chemicals other makers often use. FYI, adjusting to latex and springs wasn't challenging. Also, they will come to your house to turn or rotate/flip the layers although with different sides it's a snap to do it if you aren't doing that alone. Again just piece of mind. And no I haven't been paid or anything-- I don't work for them or anything. I'm just super happy that this really was a purchase I'm so grateful for as sleep is a beautiful thing! I've recommended them to friends who also want a new bed and one that's not with those awful chemicals. I would 1000 percent buy from them again.

They are knowledgeable, patient, and professional with great products and excellent customer…read moreservice. Highly recommend!

WE HAVE BEEN CHEATED! One December 18 we bought $3K in three pieces of furniture at Circle…read moreFurniture for later pickup at the Acton warehouse, and the charges went on out credit card. Several days later all the stores were closed and all the emplyees were fired - just before Christmas. They have out money, we don't have our furniture!

Nearly $5000 for a pair of Stressless leather chairs for my elderly 85 year old parents. Two months…read morein, the leather on one is stretched out and has lost its shape (parents are 160 and 120 pounds). The chairs also show difference in color. Chair that hasn't lost its shape is a brighter more vibrant blue much more pronounced in person. I understand that leather is a natural product, but these extremes are too much in nine weeks, and at almost $2500 each on sale they should look great for years to come. At Circle Furniture, Lisa at Customer Service not willing to do anything based on PHOTOS but refuses to come see the chairs in person. Maybe provide a return with a 40% restocking fee. My parents don't want to return the chairs. They have bought stressless chairs for years and have never experienced this issue. The chairs have been in the house for exactly 9 weeks. The least they could do is come out and inspect the chairs but Circle Furniture not willing. I would highly recommend going elsewhere. Customer service is stunningly lacking.

Excellent service and results. My carpet was really stained and after their work it was stain free…read moreand looks great. Also, very nice people

AITA? After doing a little bit of internet searching for a…read morecarpet cleaner I found K-A Carpet. I saw on Yelp they were running an offer for $50 to get $100 credit on service. I went on their website and decided just to book through their website as I like supporting local businesses, especially if they invested in an online presence. Some background: I moved from South of Boston to North of Boston, and my new place wasn't so new and needs some cleaning before I move-in. I talked with the owner who said when they get their carpets cleaned they are usually charged for three rooms for the place, so I assumed it would be equivalent to 400 square feet. I also wanted to clean the tile/grout from the kitchen and bathroom - at least the places where foot traffic was, so I figured for the bathroom would be 25 square feet and the kitchen about 50 square feet. Thus, I put in for 75 square feet of tile/grout cleaning. Okay, so I add those services and pick a day that the owner of the unit would be there prior to my arrival. I pay the $60 down-payment to confirm the online order. I sent the owner cash to pay, with $65 extra in case of any overages or in case they do a wonderful job and feel the need to tip $20. The day comes, I receive a call from the tech at 12:06pm who is doing the service when they arrived on location. I let the tech know that I'm not on-location but the person there is opening up the garage for them now and that I left cash as payment for their services with him when thee services are complete. And at that time he told me that the garage door was opening and he was greeted by the owner. Minor issue 1: I received a call from the owner at 12:08pm saying that the tech requested the full bill to include what I paid in the down-payment and wanted to verify if I paid anything up-front. I then pulled up the email and credit card online statement to be sure that I was charged the down-payment and told them that I did in-fact pay the down-payment of $60, and the due at completion would be the remainder balance of the invoice. So, what was up with the tech not knowing how much to collect? Or was that a tactic just to get more money when he knew he wasn't dealing with the person paying the bill? Sure, could be an innocent blunder not looking at invoice very closely. But that got solved. I get to the location the following day and talk with the owner who informed me that they liked the carpet cleaning service, but didn't like the chemical or perfume in the cleaner as it made him cough. I looked around and the carpets were cleaned decently enough. Could I have cleaned it the same or better with a rug doctor mighty pro or bissell big green machine rental - yes. I then as about the tile in the bathroom or kitchen as I also expected the bathroom or kitchen to be done as I paid for 75 square feet of that too, but was told that they didn't. The owner then handed me back $60, indicating he thought the tech only deserved a $5 tip. I asked if they mentioned anything about the tile or grout cleaning service, to which the owner said no. I then reached out for support using text messaging to see what K-A's side of the story was at 9:54am. And after a phone conversation at 10:29am, they informed me that the space was larger than anticipated, and when they spoke with the person at the property they got "no response," however, if they were wrong they could reschedule to come back. The part I thought was strange is the "no response" because I got a call when the amount due was in question... Why didn't I also get a call here, either from the tech or the owner saying something isn't adding up. I can understand if there was a miscommunication on the exact dimensions of the space, so I voiced my thoughts, which verbatim are "I'll check and get back to you. If you don't hear back from me everything is ok." I get the space measured, and turns out that yes the measurements were a little off, but according KA's own ordering/scheduling system was a difference in price of $50 if they charged exact amount of carpet space plus 100 square feet for the actual 105 square feet tile/grout. Or a difference in price of $77.50 if they charged 125 square feet for the 105 actual square feet of the tile/grout. The owner had enough to cover $65 in case this exact thing happens. And you would think a reasonable person would accept $15 for an extra 5 square feet of space, instead of the 90c per square foot they charge in the 25-sq.ft.block billing. Or could have just said it was 100 square feet and pocketed the rest as a tip. I bring this information back via text messaging and get told that they would be happy to schedule tile and grout cleaning for $250. Also that I'm entitled to a $12.50 refund as that is the difference between what I paid and what services I received. Me: Why didn't the tech contact me like they did earlier if they had a concern with size/scope of job? "If the person on-site couldn't make a decision, that would be more

We gave Hudson Appliance the dimensions of the refrigerator that we needed to replace and accepted…read moretheir recommendation. The item they delivered, however, was too deep and did not fit the space, actually blocking one of the entrances to our unit. We also had told them that the doors had to be reversed to open on the right, but that was not how it was delivered. When advising them of the problems, Hudson asked if we had checked the dimensions of the unit they recommended; to which I replied, "Did you check the dimensions we gave YOU?" No reply. When I asked why the installers didn't call Hudson to alert them that the refrigerator was blocking the door, I was told that they "just deliver and set up." When we told them that the doors were not reversed as we had asked, they told us that they could not be reversed; despite their telling us originally that they could. Despite this being clearly their fault, when we asked them to take it back, Hudson said that we would be responsible for a 30% restocking fee. We had considered going to Small Claims Court to resolve this, and we are confident that we would have won; however, we decided that it was not worth our time to save $250. They eventually took back the refrigerator and charged the 30% restocking fee. Having spent 30 years in senior management for large and small retail companies, I can say with conviction that this was extremely poor customer service and one of the worst experiences I have ever had as a consumer. I do not like leaving negative reviews, particularly for small box stores, but given their indifference to us, I feel compelled to call out Hudson Appliance for this terrible experience.

Our team at NEAR ME HOME BUILDERS INC is very satisfied with the excellent customer service at…read moreHudson Appliance! The staff is knowledgeable, friendly, and always willing to go the extra mile to help. They make the entire process--from product selection to delivery--smooth and professional. We truly appreciate their commitment to quality and customer satisfaction. Highly recommend Hudson Appliance! -- NEAR ME HOME BUILDERS INC Team