WE HAVE BEEN CHEATED! One December 18 we bought $3K in three pieces of furniture at Circle Furniture for later pickup at the Acton warehouse, and the charges went on out credit card. Several days later all the stores were closed and all the emplyees were fired - just before Christmas. They have out money, we don't have our furniture! read more

Nearly $5000 for a pair of Stressless leather chairs for my elderly 85 year old parents. Two months in, the leather on one is stretched out and has lost its shape (parents are 160 and 120 pounds). The chairs also show difference in color. Chair that hasn't lost its shape is a brighter more vibrant blue much more pronounced in person. I understand that leather is a natural product, but these extremes are too much in nine weeks, and at almost $2500 each on sale they should look great for years to come. At Circle Furniture, Lisa at Customer Service not willing to do anything based on PHOTOS but refuses to come see the chairs in person. Maybe provide a return with a 40% restocking fee. My parents don't want to return the chairs. They have bought stressless chairs for years and have never experienced this issue. The chairs have been in the house for exactly 9 weeks. The least they could do is come out and inspect the chairs but Circle Furniture not willing. I would highly recommend going elsewhere. Customer service is stunningly lacking. read more

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Love their work. Knowledgeable owner can make what you want. I can recommend this establishment for quality workmanship.

I have numerous problems with furniture stores over the years. I went to Circle Furniture to buy a sofa for our house that we purchased a few years ago. This is the house we are going to be in for the next 20+ years. So getting a quality sofa is really important to us. We were impressed by Donna the sales person in their Acton store. She really made the sale happen. Her comments on commitment to quality were what sold us. Of course this was a purchase in November and we really wanted the sofa before Christmas because we had relatives coming. It would have also made our holiday. We were within their standard delivery times, but being the holidays they rushed the order. Mental note, never have a furniture company rush your order. They need to take the time to get the order right. Of course with the rush we had some issues with the order. The cushions were the wrong cushion types. We got the ones with the lifetime warranty. They sent us the down cushions. On top of that one of the cushions was not stitched properly along the zipper and the fabric was fraying. Of course we complained. For the amount of money we were paying, we expected to not have these mistakes. After some back and forth discussions Circle Furniture agreed to completely replace the sofa. Their condition was that they wanted the time to ensure that the order was correct. After 6 additional weeks+ we have our new sofa. Wow! Do we love it. It is our new favorite piece of furniture. Thank you Circle Furniture! The standing by your customer service is exactly what makes you our favorite. We will be back and buy more furniture from you. read more

I've been here several times, just to browse (I have never bought anything), but I was intrigued by a postcard that said, "We're moving a few doors down to a large, recently renovated space. Most everything in the store is up to 50% off." Circle Furniture is not inexpensive by any means, but I figured what the heck. Maybe I can find something worthwhile to purchase. There weren't so many people in the store, but most, like me, were just in browsing mode. I checked out the prices of a few accent tables, and my math skills came into play: The big sale prices I saw were about 5% off the original price, which didn't even come close to what I would have wanted to pay. That's no sale unless the price was originally a million dollars. I asked a salesperson about a desk that had no price tag. She said the desk was really inexpensive, and after she told me the price, I walked out. Don't know about you guys, but to me, $1,000 for a simple desk is not inexpensive. The inventory is a little more contemporary than I like and the salespeople, a little snooty, IMO, so I will not return unless the store's next sale is truly a sale. Two stars for having decent stuff...just not my taste or in my price range. read more

Bought the Norwalk Horizon sleeper sofa and chaise lounge with upgraded "spring down" cushions. We were really dissatisfied with the cushions as the quills never stop poking through (actually, the cushions are largely feather with only a little down). Also, the cover fabric shifted a lot so they always looked messy. We called Circle Furniture Customer Service to discuss, and they were fantastic. First they said Norwalk reported they had used a bad batch of covering fabric on the cushions which wasn't tight enough to prevent the quills from coming through, and they sent us a whole new set. When, a month later, we were still being endlessly pricked by feathers, they sent us a set of standard cushions, which we love. Both Norwalk Furniture and Circle Furniture really worked hard to make us happy with the sofas we bought and I want to compliment them publicly and heartily on their excellent customer service. read more

I have just purchased a beautiful recliner and theater seats from Circle Furniture. I traveled from NH to the Acton MA store after several email and phone conversations left me impressed with their knowledge and customer service. I was not disappointed upon arrival in Acton. Rarely do I walk into a store and like everything I see and after spending considerable time with Kelly answering all my questions we walked around the entire store and I was able to ask questions about everything I saw. That's how to treat a customer. I left there feeling empowered and more knowledgeable. With all that I learned, I soon travelled to Circle Furniture in Middleton MA because they had exactly the pieces I was looking for on the floor. Again, that store did not disappoint. I made myself comfortable on several American Leather recliner products and felt right at home. I found the products to be quality (American made) and the sales staff to be exceptional to deal with. My consultant, Cathy, made the whole purchase experience a breeze. I never felt rushed and the staff was attentive and professional. That's exactly how it should be. read more