Friend that I work with recently told me about and recommended Furniture Consignment Gallery in…read moreNatick as she has sold some items recently with them. I first viewed their website and looked at what the Natick location had to offer. I ended up buying a decorative art piece for my new house. Cute Robbie the Robot. Purchased online close to closing time and got a call the next day (Friday) about when I would pick it up or if I would have it shipped. Told I'd pick up the next day. Came in and everyone was really nice and welcoming here. Picked up my purchase and continued to browse in person. There are some very nice pieces here. Very much worth the look if you are in the area. Great quality pieces and most items you cannot tell are used! Some items are on the pricier side (like artwork). But the furniture isn't too bad for some pieces.

My wife and I bought several pieces of furniture from them always extremely helpful professional…read moreand courteous inventory is always top quality highly recommend this business

My wife and I have worked with Robin Levitt for the past 5 years to redecorate and refurnish 4…read morerooms in our home. She has been fabulous to work with! She is always so helpful, responsive, and nice. She does a nice job of understanding what our style is and what our needs are. We have bought several major pieces of furniture, accessories, accents, and decor. There have been a couple of items that our family damaged or the piece required repair and Arhaus/Robin has been unbelievable in response and service. All have been repaired by a technician that came to our home or the entire piece of furniture was replaced! For example, we had a chaise ($1250) that a tufted button popped out and the technician could not fix it. Arhaus replaced the whole piece! Who does that? Unreal customer service. Go to Arhaus, they are the best

I am a frequent browser in the Natick store, and loyal customer! Saamma always greets me and is…read morehelpful at every turn. We have bought seasonal decor, mirrors, chairs, a bistro set and the most beautiful chandelier (terrific suggestion, Saamma!). Clearance items are terrific!

Sydney is AMAZING! She the kindest, most helpful, positive and knowledgeable person we have…read moreexperienced on our "couch hunt." Sydney really listened to us and she could see the similarities in the different couches we liked. It made the process less overwhelming. We love Boston Interiors for the outstanding design associates and the choices they offer. Thank you Sydney!!

After 10 weeks of waiting for our two bed frames, serving table, half chair with ottoman, and couch…read more- it came out to little over $15,000. Now that is a lot of money. And I expected better from Bethany and the team. The reason behind this one star is I am going to come out as a Karen. The people came over, delivered and put everything together. Literally the first night, one of the screws on the bedframe was bent. Now this makes me wonder the person who was installing this was thinking "eh, they wont see this." Guess what....we saw it. So we called them to ask can they either send us a replacement part so we can fix it? No of course not. They needed a technician to stop by. That took 9 days. By the time the technician came, he fixed it under 5 minutes. Wonderful! But again, you could have just mailed it to us. We even showed them photos of what it looked like. So ridiculous. With the amount of money we spent on this, these team should have had an urgent need to take care of this ASAP. Not wait 9 days. Bethany, I hope you are reading this because I will make sure I would never recommend this to anybody every again.

This review isn't for this specific Bernie & Phyls, but for the company as a whole…read more I purchased a wooden bed frame with storage. When I moved, my movers broke the bed. It was out of warranty, but the movers were going to pay for repairs. Bernie and Phyls sent someone out a couple weeks later, and they diagnosed the issue as broken drawer runners. It took three more service visits over the course of ten months to finally get the appropriate sized drawer runners. Needless to say the whole thing dragged on and I was growing frustrated. On the fourth service call Bernie and Phyls service tech discovered the issue was never the runners, but an issue with the frame and its supports. I was pissed! I felt like ten months and the prior four service calls were for nothing. The service tech promised Bernie and Phyls would make it right with a replacement, even though I was out of warranty. I wanted to believe him, but I was skeptical. I was left with a broken bed and out of warranty. If Bernie and Phyls didn't help me, my only choice would have been to sue the movers and try to prove the brake happened on their watch. I was beside myself. I reached out to Bernie and Phyls customer service and explained my predicament. I felt they had wronged me by "misdiagnosing" the problem for ten months. I also explained their service tech promised me an exchange/replacement. At first they were resistant to helping me. I tried one more time- a desperate plea for help. I was surprised and thrilled when they came back and offered me a full exchange for a new bed. They really honored their word and did right by me. Yes, they made mistakes along the way, but they didn't have to give me an exchange, and they did anyway. Their customer service is excellent. They might not be perfect, but they did what they could to make me a repeat customer.

We purchased a recliner at the store. It was advertised as last one with a discount. We went and…read moresat in the chair. Rocked and reclined and decided to buy it. Less than one week after the delivery the chair would not recline. Started to make a grinding noise. We contacted Bernie and Phil's and they told us that there was no coverage, no return, no nothing. We still have the tags on the chair so contacted the manufacturer and found out there was a warranty and it should be fulfill by the store. Bernie and Phil's said no coverage. Basically we bought as is. That was not how it was advertised. It was advertised as "last one". I am very angry because the chair had NO issues in the store hmmm?. Mom and dad would be very disappointed with the customer service their company. We paid $1000 for a recliner that does not recline and we were not told that they would not stand by the sale. Very shady service.

Ok, so I don't like buying furniture to begin with because it's a pretty big purchase and things…read moreare tough. But it's worth spending your money at Circle if you are looking for great furniture. When I went there, I found out that it's a local family-owned business. I think those businesses deserve our attention right now. Plus most of their pieces are made in the USA. They have a lot of good quality furniture that won't wear out in a year and many of the materials are sustainable. They have this great chaise in a fabric that can't be stained, even by ink! And it's gorgeous too. Alicia was my sales person and she was awesome. She was very helpful with color (which they have plenty of) and really listened to what I was looking for. In the end, I fell in love with the Venus-- a red velvet clamshell loveseat. It's a low pressure place and I was comfortable looking around without feeling like anyone was all over me trying to make me buy something. I was surprised to find out that they will come out to your house and design the layout for you. They help you pick out fabrics to match what you have and they don't try to make you buy everything, they will work with what you already have and try to make you happy. Alicia helped me figure out how to setup the room around the new piece. It looks perfect in my living room and it's comfy too! I would highly recommend Circle if you are in the market for any furniture or accessories. And they're having a floor samples sale right now, so it's a good time to go take a look.

They abruptly closed their doors in December 2025, leaving people without the furniture they paid…read morefor. Seems Robert Richards, who took over in 2022,ran the business into the ground.

Don't even think of purchasing anything unless you've actually seen the piece and tested its…read morecomfort in the store. I ordered a sofa based on assurances from the store manager that the down cushions were exceptionally comfortable. I also checked with the owner of a comparable sofa who was quite happy with the feather and down filling--though she cautioned me about the need to plump up the cushions after use Unfortunately, the cushions that arrived with my sofa contained not a shred of down but were filled with a lumpy mess of cheap poly fiberfill with no dacron or down wrapping. It's hard to believe that I paid five figures for a sofa that is uncomfortable to everyone who has tried it out. The store manager has expressed willingness to correct the problem but it's been three months and I'm still stuck with an unusable piece of furniture.

From the owner: Roche Bobois is a world leader of high-end furniture design and distribution. Working closely with…read morerenowned designers and with Haute Couture fashion houses, Roche Bobois offers a broad range of exclusive made-to-order designs, manufactured with a high level of customization in small European workshops. Our full collection of premium-quality furniture includes sofas, armchairs, cocktail tables, dining chairs, sideboards, beds, wardrobes, storage and accessories including lighting, cushions and rugs

Donna, the manager at Mitchell Gold in Natick, has been a pleasure to work with…read more I was planning on giving them a 5 star review until delivery day. They gave me a window of three hours and I'm still waiting for my furniture- going on 8 hours. I realize that issues arise and deliveries can't always be on time, but I planned my entire day waiting for the delivery. My husbands company holiday party is this evening and we now have to miss it. I'd say that plus or minus 90 minutes is acceptable outside a given delivery time frame This is just inexcusable.

Not sure how they get off charging what they do and calling themselves high end. Customer service…read moreafter you buy is terrible. Bought $2100 chair and they screwed up button placement- how did this leave the warehouse without anyone noticing? To make it much worse, rather than simply replacing the chair because it's the right thing to do, they are putting us through the ringer sending "technicians" out to the house to move the buttons because it's cheaper for them. So many phone calls and much time wasted. The "customer experience associate" was actually hostile- never been treated so badly as a customer- and they are 100% in the wrong here. Never again, they do not care about their customers just the initial sale. In addition to this issue with the buttons, we also had issue with the couch we bought-they delivered without the brackets that held it together and had to come back.

Patrick and mattresses went well beyond expectations and got my mattress delivered sooner than I…read morecould've possibly expected. He's the best go see Patrick and mattresses.

I am extremely disappointed with my experience with Jordan's Furniture! We purchased a sofa in…read moreMarch 2023 for $6,648. The salesperson spoke very highly of the quality and longevity of the couch and made us feel confident we were investing in furniture that would last our family for many years. By early August 2024, I had already contacted Jordan's about significant pilling we'd seen over the the last year of owning the couch. They sent me a Gleener, but it didn't help. I then purchased an electric fabric shaver myself, yet the pilling just got worse and more extensive. The couch also has significant sagging in one corner. Jordan's sent a technician who glued in extra foam. I immediately questioned the appearance and was assured the foam would flatten. It did not. I am now left with a large visible hump while the original corner is still dipping. Despite all of this, I have repeatedly been told the condition is "normal wear and tear." After escalating the issue as far as I could through customer service, Jordan's final offer was an $1,800 STORE CREDIT on a $6,648 purchase. That credit would require me to spend more money at Jordan's to replace the couch while I am still paying off the original purchase. I do not expect a couch to remain brand new forever, but I also do not believe extensive pilling beginning after less than a year, significant sagging, and a repair that created an additional problem should be considered reasonable deterioration for a $6,648 sofa. Jordan's talks about creating "raving fans" of its customers in it's mission statement. However, this experience has left me feeling quite the opposite. I strongly encourage anyone considering a large purchase here to ask exactly what Jordan's considers "normal wear and tear" and what recourse you will have if problems develop. I'd also be cautious of misleading salespeople in the Natick location!

I originally visited for the free ice cream with two friends. I felt guilty and decided to look…read morearound for furniture. The sales staff were great. I noted several furniture pieces. I later ordered a tv stand media cabinet online. Now I'm ordering more furniture online. Delivery was on time and they set up the furniture.

First of all, the salesman at Bob's was very pushy and trying to guilt trip my husband and I into…read morebuying a $1000 mattress when we were already spending $2k on a entire king bed set. Then, on delivery day, we learned that our arrogant salesman placed the WRONG ORDER for the King bed frame. When Bob's customer support got back to us, turns out, switching the wrong frame for the right one, with drawers, (which is more expensive than the basic frame without drawers and requires a box spring), would take an EXTRA TWO WEEKS. Then, on delivery day for the RIGHT bed frame, one of the delivery men BROKE ONE OF OUR STAIR BOARD STEPS! They said corporate would handle damages and get the repair taken care of, and they called the support to start a claim. If I could give 0 to negative stars, I would. Because...GUESS WHAT?!!! Their claims department just denied our claim and tried to gaslight us, so they could be CHEAP and wiggle their way out of responsibility and liability for the damage they caused to our property. They claimed that the damage was due to "normal wear and tear" This situation has been infuriating. So the lesson here is, if you want to have your ORDER MISPLACED, then have the replacement DELAYED, have you PROPERTY DAMAGED upon said replacement, and then DENIED FOR REPAIR CLAIMS, Go with the Natick Bob's Discount Furniture.

HomeGoods in Framingham is a large location with a broad and regularly rotating inventory that…read morecovers kitchen items, home decor, furniture, bedding, bath supplies, and seasonal goods across a wide range of aesthetics and price points. We walked into a store that rewards browsing rather than targeted shopping, since the stock changes frequently enough that what was there last week may not be there this week and something unexpected tends to surface on most visits. The selection here is genuinely varied, and the discounts on home goods relative to what the same categories cost at full price retailers are the main reason the store draws the regular traffic it does. Kitchen items in particular tend to offer strong value, and the decor section covers enough range that most aesthetic preferences find something worth considering. Seasonal inventory, particularly around the holidays, brings in items that sell quickly and reward earlier visits in the season. Checkout is a longer process that can wear on you. The register staffing runs lean, and wait times of fifteen minutes or more are not unusual even for small purchases. Weekday visits do not reliably avoid the problem the way you might expect, so building some extra time into the trip is sensible regardless of when we go. For a home goods treasure hunt with genuine savings and a consistent checkout bottleneck, HomeGoods in Framingham delivers on value but demands patience at the register.

This is a pretty good home goods and I love that it tried to cross from the mall…read more It has a pretty good selection. And of course the prices are always dependent on what you wanted but I always feel like the prices aren't that bad.