BUYER BEWARE!!! Lies, non-existent customer service, missed delivery dates, zero communication, and…read moreconstant excuses. I waited months for a furniture purchase while delivery dates were missed multiple times, with delays disclosed only after I repeatedly chased the store for updates. There was zero proactive communication throughout the process. I've had the great misfortune and displeasure of having to deal with Anthony Goode, one of the proprietors. He needs to get a serious lesson in customer service and hospitality or get out of the retail business. After the second missed delivery, he was unapologetic, deflected responsibility, and refused to provide a guaranteed delivery date. When asked to put everything in writing--including delivery commitments or compensation--he insisted on phone calls only, an apparent attempt to avoid a written record. After extensive back-and-forth and continued refusal to provide basic accountability or a firm delivery date, I was forced to cancel the order. Despite this, the business has refused to issue a refund of my 50% deposit. This is an unscrupulous and deceptive business operation that avoids transparency and accountability at every turn. Save yourself the time, stress, and money--do not shop here. Buyer beware!!!

Just want to give a huge positive shout out to Nathan at BoConcept in Boston…read more I visited my son in Boston and found the store on a whim. Nathan was completely gracious and very experienced with the creative and sales process. I returned to Atlanta to share some thoughts about a sectional sofa that I saw while in Boston. Later in the week Nathan remembered me and was so helpful during the long distance purchase process. Cudos to Nathan...cant wait until the new piece is deliveded. Michel

I'm so happy with our experience at Lazzoni, mostly thanks to Roy's expertise. He helped us find a…read morebeautiful sofa and even showed us how to customize it; he used his computer skills to show exactly how it would look in our home, which made the decision so easy.

Overall- a really mixed experience that is overall not worth the money. I ordered two chairs in…read moreJune of 2025, and didn't get the correct chair delivered until January of 2026. The salespeople are helpful and the selection is nice. They'll work with you to see the furniture in your room. The furniture itself is high quality (but the price matches FOR SURE). I received my chairs (custom) in October 2025. Except- one of them wasn't what I ordered. It was the total wrong color. The company replaced it- four months later. Didn't offer a discount or a gift card for my troubles. when they came to deliver it, the delivery windows were all pretty inconvenient and they didn't send any reminder calls. When you're paying these kinds of designer, luxury prices, you expect a certain level of service that frankly I didn't receive. I'll be sticking to Wayfair from now on.

Buyers Beware! Dont do it! I purchased a complete living room and upon delivery, the coffee table…read morewasn't completely put together, a lamp fell off the truck and got damaged so I had to make the trip back to the store for replacement. The biggest complaint was the couch had a tear in the back. I was lied to several times when told it would be replaced/someone would fix? It's been over a year ago and couch is still torn. They are the very worse company to work with and are crooks

I'm moving and needed a bedroom set and living room set. They were very easy to deal with ( not…read morepushy at all) and also genuinely helpful. Not only with making sure I was happy with what I selected, but also staying within my budget! I'm definitely going back soon too get a new dining set as well. I would absolutely recommend them!

We were overcharged, sent the wrong product, obfuscated, and now stonewalled…read more On May 17, we went to the store and chose a queen mattress + ease -- easy enough, the store has pretty limited selection. When we went to check out, Matt (Matthew Ward, store manager) stepped in and took over the transaction. He said the delivery could arrive to us by May 20. We stated that we wanted the queen mattress + ease, at least twice, but when Matt rang us up he produced a final price over $2000 higher than what we'd been quoted. As I reviewed the receipt, Matt repeatedly tried to explain it away as my not understanding the shipping fee. (He also commented on how young I look, so I don't think the whiff of condescension was entirely my imagination.) Other customers had entered the store at that point, so we stepped out to review it on our end so that Matt could help them. Within an hour, we'd figured it out: Matt had charged for an Ergo Smart base, which we never ordered and stated that we did not want. At this point, I returned to the store and explained that we didn't want the Ergo Smart base, only the mattress + ease. I received verbal confirmation from Matt that he would correct the order right away, and refund us the $2000 he had incorrectly charged us. He refused to issue that refund until after the bed had arrived. We didn't get a call to confirm delivery until May 19, at which point we were told that -- due to the need to correct the delivery -- there would be a delay in shipping until May 28. We were forced to cut our vacation short to get back in time for that date. On May 27, on our way home, we called the main office for the details of our delivery, and were told that we'd be getting a mattress and Ergo Smart base on May 28. When we explained that wasn't what we'd ordered, they noted that there had been a correction on the order (over 12 hours after I'd requested it) but it didn't go through in time to prevent the Ergo Smart base being sent. We asked to cancel the order, and dispatch told us that we should make sure that the wrong bed did not get unloaded into our home, because the store wouldn't accept our return if it'd been slept on. We called dispatch on May 27, and again on May 28, asking to cancel the delivery, and both times we were told it'd be cancelled. However, on the evening of May 28, the truck still showed up with the wrong bed -- so the complete failure to communicate wasted their drivers' time as well as ours. We refused the delivery and called the store to get an updated estimate of the timing. They didn't answer. We visited the store, and were politely informed there was nothing they could do. We texted Matt, and called him, and got vague or nonexistent answers. At this point, June 3, we don't have a new bed. We don't have a delivery date. We don't have the refund we're owed. We're exhausted, and we're giving the company 24 more hours before we tell the credit card company to stop the charge so we can go buy a bed elsewhere. Obviously Matt has 0 motivation to correct the error that works in his favor, as he has made abundantly clear throughout this process.

Tempuredic is to mattresses what Toto is to toilets…read more Visited just to size up what a good mattress looked like. It was a fun, "what else should we do on this lovely Saturday" activity. Matt was super informative. He knew where everything was made and all of the mattress features New life goal is to get a $20k mattress that has speakers, ac and heating.... Instead, we reasonably chose two cooling pillows.

Joe and his crew at Needham Upholstery (all super nice and very skilled) do outstanding quality…read morepersonalized work, at a price that was significantly lower than other estimates I received. Even though his shop had what looked like 10 zillion upholstery samples from which to choose, Joe quickly guided us to a few options, one of which turned out to be ideal for our needs. He completely recovered two complicated recliner chairs, which now look brand new, and also plumped up the cushions on our couch. I could not ask for anything more in terms of quality workmanship and really pleasant, personalized service from a wonderful local small business. THANK YOU!

I brought my ripped up upholstery on my old piano bench to Joe at Needham Upholstery. Joe was…read moreconsistently friendly and professional. His fabric selection is extensive and the finished product is beautiful and well constructed. I highly recommend this shop to anyone who wants to refresh old furniture. The craftsmanship is excellent!

The best quality futons in the neighborhood. Firm, nicely manufactured…read more You will not be disappointed! The service is superb. Joe was patient and professional, explained everything and then some. It is always a pleasure to talk to professional who helps to make a right choice. Thank you very much !

Joe was super helpful and knowledgable. I highly recommend this store for quality futons!read more

I couldn't be happier with my experience working with this carpet workroom on my stair runner…read more Peter guided me through every step of the selection process with incredible patience and expertise, from choosing the right carpet to understanding borders, layout, and finishes. His eye for detail and design made all the difference and gave me complete confidence in the choices we made. The installation was impeccable. The runner is perfectly placed, the workmanship is precise, and the overall result has transformed my staircase. Professional, knowledgeable, and a pleasure to work with--I would highly recommend them for anyone considering a custom stair runner or carpet project.

I had a wonderful experience with the Carpet Workroom. The staff is friendly and knowledgeable, and…read morethe carpet was delivered on time and expertly installed. I would happily use them again.

Can't wait to visit them for help with our new living space! The showroom is bright and inviting…read more I need furniture, window coverings and closet fittings. I know that you will do a wonderful job!

A key to business success is setting customer expectations and having good customer communication…read more This business did neither. I called for information on Hunter Douglas shades and had a good talk with a woman here, after which we made an appointment for her and a technical person to come by the house a few days later to discuss details about how the mechanized shades work, and look at colors and fabrics.. About five minutes before the expected arrival that day I had a message saying "we" are running late but "we" expect to be there within 15 minutes. About 30 min later though, the doorbell rang and a man stood there. He did not introduce himself but his shirt was labeled "Hunter Douglas". I asked where the design person was with whom I had spoken and who had sent me that message. He didn't know. He came in and I asked if we should wait for her. He didn't know. No attempt to wear a mask or ask if I preferred he do so, and as he walked into the living room I saw he was wearing dirty tennis shoes as he walked on our Oriental carpet--no attempt on his part to remove or cover them. He was very terse (I could not tell if he was shy or upset about coming alone) but did the measuring. I asked what was going on, as I was expecting a designer to come with color books, fabric etc. He offered he had a color book in his car and could go get it, but I had expected to interact with a designer. He was in and out within five minutes. I called the shop, and another employee explained my contact was with a customer, and then, most oddly, proceded to explain to me what this other customer was asking about and was going to order. I stopped her as I wasn't interested at all in another person's order, said I had had a message that "we" were coming and who was this solo quiet man who turned up without ever giving his name even. I asked for my contact to call me back but was told they close at 2p and she would be leaving (heaven forbid they return a call past 2p apparently). I got the email address and sent off an email saying I found this all very unprofessional. I very well could understand running late with a client, but then why not call to say that and ask if we could re-schedule? But sending out this man alone, an employee who clearly was not at his best when speaking directly with customers and who didn't know what was going on even with his own workmate, was unacceptable. She had my email and phone number, but now five days later still no response. Very unprofessional and apparently don't like being called on it! The whole effect was very disorganized and unprofessional.