I am a frequent browser in the Natick store, and loyal customer! Saamma always greets me and is…read morehelpful at every turn. We have bought seasonal decor, mirrors, chairs, a bistro set and the most beautiful chandelier (terrific suggestion, Saamma!). Clearance items are terrific!

Awful! We bought a lot of furniture from them and we could not be more disappointed. The quality of…read morethe furniture is just not there. 6 months of light use and our couches look a DECADE old already. The leather chairs are also poor quality. Don't even get me started about the terrible quality of their rugs! Every single rug we bought is destroyed from basic vacuuming, traffic and wear- in less than a YEAR!!!!! Don't expect them to jump on delivery either. Our delivery took 4-6 MONTHS and nothing was custom! Oh and the best part was that we had to chuck all the rug pads because the extremely high VOCs in them were causing us unbelievable health issues. Never, ever again. Restoration Hardware is not perfect but it was a MUCH better experience for us. We will be chucking our crazy expensive Kipton sectional in a year or so because the quality is downright embarrassing. They need to make furniture for real lives, not just showrooms.

Recently my family and I went to Boston Interiors and worked with Kelsey and the Natick team to…read morefind new counter stools for our kitchen island. We did find one that we all liked and even had a chance to try it out in our home to make sure it fit and worked with the traffic flow and overall comfort. We are still in the midst of looking for the perfect counter stools. I would always go back to Boston Interiors for their amazing service, kindness, attention to detail and really listening to customers without any pressure whatsoever. Even when we didn't buy from the team in Natick, they continued to help and provide support in our quest for the perfect counter stools. We had a wonderful experience and when we do decide on furniture to buy, I will go back to Boston Interiors in Natick.

After 10 weeks of waiting for our two bed frames, serving table, half chair with ottoman, and couch…read more- it came out to little over $15,000. Now that is a lot of money. And I expected better from Bethany and the team. The reason behind this one star is I am going to come out as a Karen. The people came over, delivered and put everything together. Literally the first night, one of the screws on the bedframe was bent. Now this makes me wonder the person who was installing this was thinking "eh, they wont see this." Guess what....we saw it. So we called them to ask can they either send us a replacement part so we can fix it? No of course not. They needed a technician to stop by. That took 9 days. By the time the technician came, he fixed it under 5 minutes. Wonderful! But again, you could have just mailed it to us. We even showed them photos of what it looked like. So ridiculous. With the amount of money we spent on this, these team should have had an urgent need to take care of this ASAP. Not wait 9 days. Bethany, I hope you are reading this because I will make sure I would never recommend this to anybody every again.

We purchased a recliner at the store. It was advertised as last one with a discount. We went and…read moresat in the chair. Rocked and reclined and decided to buy it. Less than one week after the delivery the chair would not recline. Started to make a grinding noise. We contacted Bernie and Phil's and they told us that there was no coverage, no return, no nothing. We still have the tags on the chair so contacted the manufacturer and found out there was a warranty and it should be fulfill by the store. Bernie and Phil's said no coverage. Basically we bought as is. That was not how it was advertised. It was advertised as "last one". I am very angry because the chair had NO issues in the store hmmm?. Mom and dad would be very disappointed with the customer service their company. We paid $1000 for a recliner that does not recline and we were not told that they would not stand by the sale. Very shady service.

After exhausting a search for a sectional at Jordan's, where the furniture was horrifically…read moreoverpriced, I found the perfect sectional with no sales pressure at Bernie & Phyl's. They will be my go to store for furniture in the future! :)

They abruptly closed their doors in December 2025, leaving people without the furniture they paid…read morefor. Seems Robert Richards, who took over in 2022,ran the business into the ground.

Closed. They went out of business The doors were locked and couldn't get a chance to look for…read morefurniture. Too bad. It was a nice store

Don't even think of purchasing anything unless you've actually seen the piece and tested its…read morecomfort in the store. I ordered a sofa based on assurances from the store manager that the down cushions were exceptionally comfortable. I also checked with the owner of a comparable sofa who was quite happy with the feather and down filling--though she cautioned me about the need to plump up the cushions after use Unfortunately, the cushions that arrived with my sofa contained not a shred of down but were filled with a lumpy mess of cheap poly fiberfill with no dacron or down wrapping. It's hard to believe that I paid five figures for a sofa that is uncomfortable to everyone who has tried it out. The store manager has expressed willingness to correct the problem but it's been three months and I'm still stuck with an unusable piece of furniture.

From the owner: Roche Bobois is a world leader of high-end furniture design and distribution. Working closely with…read morerenowned designers and with Haute Couture fashion houses, Roche Bobois offers a broad range of exclusive made-to-order designs, manufactured with a high level of customization in small European workshops. Our full collection of premium-quality furniture includes sofas, armchairs, cocktail tables, dining chairs, sideboards, beds, wardrobes, storage and accessories including lighting, cushions and rugs

Not sure how they get off charging what they do and calling themselves high end. Customer service…read moreafter you buy is terrible. Bought $2100 chair and they screwed up button placement- how did this leave the warehouse without anyone noticing? To make it much worse, rather than simply replacing the chair because it's the right thing to do, they are putting us through the ringer sending "technicians" out to the house to move the buttons because it's cheaper for them. So many phone calls and much time wasted. The "customer experience associate" was actually hostile- never been treated so badly as a customer- and they are 100% in the wrong here. Never again, they do not care about their customers just the initial sale. In addition to this issue with the buttons, we also had issue with the couch we bought-they delivered without the brackets that held it together and had to come back.

We ordered a pair of "quick ship", "ships in 5 days" chairs in October. We've now been waiting two…read moremonths. Three different delivery timelines have come and gone. MG+BW do not communicate in any way. Every time they miss a date, we have to contact them for an update. At this point they won't even give us a new estimate. Meanwhile, these very same chairs are still advertised on the website as "ships in 8-10 days". That is a straight up lie! We called to cancel our order, they promised a call back within "3 to 5 business days" to confirm. It didn't happen. We were not surprised. We have, of course, not received a refund. We've now filed a dispute with our credit card company and a complaint with the BBB. Total nightmare. We just hope we get our money back some day.

After posting my disappointment with Jordan's Furniture the customer service reached out to me. I…read moream happy to report that they have been very accommodating and understanding of my issues with the sectional sofa. I have been offered multiple options to resolve the issue. Very happy to say this is being addressed in a professional way. Thank you Jordan's for living up to your commitment.

I am giving Jordan's Furniture one star as zero is not an option. In August 2024, I purchased a…read moresectional couch from Jordan's Furniture and purchased the five-year protection plan for all sections of the couch. Within less than a year, I noticed pulling of the fabric, wrinkling of the fabric, and feathers coming out of all of the cushions. I called customer service and they sent someone out to examine the furniture. They said this kind of where was to be expected for the furniture and gave me a kit to comb the pills off the fabric. I tried the method they recommended also tried other methods, including vacuuming, sticky tape, and manually, pulling loose feathers out The furniture continue to get worse instead of better. Jordan's representative came to my house again and continue to tell me this was normal wear and tear. They advised me to unzip the cushions and ref fluff to deal with the wrinkle fabric, and that there was nothing much they could do for the pilling the representative use the comb tool himself, and although he pulled off lots of the fuzz that was accumulating on the fabric, he was never able to make the couch look presentable following this visit, I talked with customer service and was very unsatisfied with their response. I have bought many pieces of furniture from Jordan's over the years and I have never had a problem with the equality as I have with this couch. This is not normal wearing tear! I specifically asked when I purchased the couch from sales representative Mike P. If this particular fabric was durable, explaining that I had a dog, he assured me, in my daughter's presence, that it was a tough fabric and would handle wear and tear very well. The customer service representatives have told me the warranty does not cover either of these issues because it is "normal wear and tear". The extent of the fabric wear and feather loss is far beyond anything that could be classified as normal wear and tear. I do not consider it normal to expect a customer to have to unzip seat cushions and fluff them to remove wrinkles from the fabric, especially as the cushions are made out of dense foam. It is also not acceptable to have to spend time every day removing loose feathers. I requested to have the couch recovered in a different fabric if this issue was not resolvable with the existing fabric. Customer services first offer to me was 10% of the purchase price as a credit to be used towards purchasing a new couch, when I said this was not satisfactory. They increased to 20% refund to be used to purchasing a new couch. After escalation to a manager, the offer came back as a 50% credit again to be used towards the purchase of a new couch. I asked for a full refund, including the cost of the five-year warranty I purchased. I was told this was not possible. I asked them why I would want to purchase another product from them when this one was so awful. They said this was the best they could do and initially told me I had to use the rebate within three days after explaining to them that I was currently out of work they said they would give me a month. Needless to say this will be the last time I purchase furniture from Jordan's ending a 20 year history with the company.

We went here to get a new couch. This was our second visit to a Bobs in the last month. The first…read morewas to the Somerville location. This experience was much better. Debbie helped us pick the perfect couch without being pushy or salesy. She walked us through the options and when it was time to check out the manager was super friendly too. We felt welcomed and actually ended up going for a cheaper option that what we had initially decided. We can't wait to get our new couch in our new home!

First of all, the salesman at Bob's was very pushy and trying to guilt trip my husband and I into…read morebuying a $1000 mattress when we were already spending $2k on a entire king bed set. Then, on delivery day, we learned that our arrogant salesman placed the WRONG ORDER for the King bed frame. When Bob's customer support got back to us, turns out, switching the wrong frame for the right one, with drawers, (which is more expensive than the basic frame without drawers and requires a box spring), would take an EXTRA TWO WEEKS. Then, on delivery day for the RIGHT bed frame, one of the delivery men BROKE ONE OF OUR STAIR BOARD STEPS! They said corporate would handle damages and get the repair taken care of, and they called the support to start a claim. If I could give 0 to negative stars, I would. Because...GUESS WHAT?!!! Their claims department just denied our claim and tried to gaslight us, so they could be CHEAP and wiggle their way out of responsibility and liability for the damage they caused to our property. They claimed that the damage was due to "normal wear and tear" This situation has been infuriating. So the lesson here is, if you want to have your ORDER MISPLACED, then have the replacement DELAYED, have you PROPERTY DAMAGED upon said replacement, and then DENIED FOR REPAIR CLAIMS, Go with the Natick Bob's Discount Furniture.

This is a pretty good home goods and I love that it tried to cross from the mall…read more It has a pretty good selection. And of course the prices are always dependent on what you wanted but I always feel like the prices aren't that bad.

Everytime I come here the staff is so nice, and the selection of stuff is incredible -- fully…read morestocked and it seems like they're always ready for the next 3 upcoming holidays if you ask me. I'm not complaining! It's got it all: home decor, kitchen utensils, snacks, holiday decor, furniture, bedding, etc.