I ordered a towel, paid $19 for shipping based on their promised 7-10 day delivery window, and it…read moredidn't arrive until 20 days after I ordered it--well after the date it was needed as a gift. To make matters worse, the towel felt flimsy and far below the quality I expect from a $60 towel. I requested a return and asked for a refund on the shipping, given the late delivery and disappointing product. They refused. I get that delays happen, but charging premium shipping for late delivery and then refusing to take any responsibility? That's not the level of service I expect from a brand that markets itself as luxury. Really disappointed. First time order, won't be back.

I deliberately went here to order a table for my dining room, and when it arrived, it was full of…read moredings and dents that were supposedly a part of the ambiance/rustic look. None of those were on the show floor. They were covered up with placemats and table runners, and no one told us that this table had this kind of look. I called to return it and was hassle because this was supposed to be how the table looked. Eventually I got a manager and the table went back 5 weeks later. No charge. But the manager said "we will do it this time" huh? I guess we won't order anything big again as it sound like they won't guarantee it.

Great place to shop for furniture I did the signs for the place in return we bought some beautiful…read morebedroom set Very modern with great reasonable prices.....the showroom is amazing

Omg this is a scam. Paid them and never got the item! We ordered a sofa which never arrived. They…read morecalled us and promised to refund which never happened.

BEWARE! If there are any mistakes it will be your problem to resolve! They have ZERO customer…read moreservice and from what I've read this is the norm. I wish I'd read the reviews before purchasing. Mistakes happen and this is when a business shows it's true colors! Simply communicate and resolve the issue and everyone is happy. This is where Bassett fails! My entire furniture order was delayed because a rug pad was delivered to the wrong warehouse. I only found this out because I went to the store to check on my order. Delivery was finally scheduled, but no rug pad was delivered, and they delivered the wrong rug. This is where it where it went down hill. The delivery drivers left the wrong rug so I'd have something on the floor (by they way, the delivery guys were awesome!), and I was told by Bassett they would locate my rug and have it delivered to me. Fast forward three weeks, and ZERO communication from Bassett. This is not a custom rug and if they couldn't locate my missing rug they should have been able to send me a new one. But no, they did nothing so I finally asked that they cancel the rug and refund my money. No problem but I couldn't get my refund until their mistake rug was picked up. Again, you think no problem, but the shipping/scheduling people aren't responsive, trained, or interested in helping. So I wait and now I'm told I need to be available for a four hour window, so Bassett can fix their mistake. I did that, gave up three hours of my saturday, and no one showed up. To make matters worse, the shipping/scheduling people NEVER communicated as to why they never showed up, NEVER apologized and NEVER attempted to reschedule. So I called the Chestnut Hill store and spoke to Mikaela, the manager. She gave the party line and said she'd help to get the pick up arranged. I asked for an early morning appointment so I wouldn't have to wait around all day and when they didn't have anything available for over a week, I said I'd do my best to be flexible so they could pick up sooner and do you know what the manager said, she said "that means I have to call Aisha (shipping) again". You can't make this stuff up! They finally came to pick up the rug, I signed the form saying the rug was picked up and my money would be refunded. But guess what, a week later, NO REFUND! The store manager said it was once again my responsibility to resolve their problem and I needed to contact the store again in order to get my refund. This is INSANE! The customer service has been absolutely awful, I will say the designer I worked with in the store was great, as well as the delivery guys. I'm hoping the store manager is just new, because she not only didn't do anything, she didn't care about resolving the problem. This did not have to be a bad experience. I completely understand that mistakes happen and I have no problem waiting for a resolution. However in this case, they made no effort to resolve their mistake, provided NO communication, and made me responsible for resolving their mistake in order to get my refund. Still waiting for my refund including delivery, installation, and three year protection plan. Stay tuned!

I had a wonderful time working with Irina in this store -- I spent many hours with her working out…read morethe details of my new furniture and she was wonderful -- she gets 10 stars. My issue comes into play after I placed my order. I moved from Boston to Tampa, Florida. I have a dog who is epileptic. I made it quite clear that I NEEDED my furniture delivered on or as close to October 15 as possible before I brought my dog down to my new home because I didn't want him to get over-excited. Because I needed this to happen, I placed my order in AUGUST, giving the company PLENTY of time to get my items to me. I also said that I couldn't take delivery of anything before October 15. The company delivered two rugs to the apartment before it was mine, a week before I moved in. When I arrived in Florida in October, I had to contact Bassett because no one had reached out to me about delivering my sofa. I was told that they only deliver to my area once a month and I missed the delivery by a few days. They told me I'd get my furniture on Nov. 26. After I explained my situation, the woman called me back the next day and said they could do Oct. 29. I had no choice but to accept this. I have since called the corporate offices at Bassett FOUR times over the past FIVE weeks and NO ONE has called me back despite promising to "escalate" my issue. Their customer service is absolutely HORRIBLE and I will NEVER shop there again because of it.

Saltwoods made my custom dining room and coffee table and they are absolutely STUNNING. Highly…read morerecommend them - the process from start to finish was seamless from going in to pick out the wood and stains to having the tables delivered. They are very helpful making your vision become a reality.

I had been searching for a custom dining table online and was surprised to find Saltwoods was…read morearound the corner from us in Watertown. From the moment I contacted Dan, he was helpful and responsive. He listened to what we wanted and was patient with me when I changed my mind from a live edge to a traditional table. We sent a picture of the legs we wanted and he made them! The table was ready exactly when he said it would be, and Carlos was super helpful scheduling delivery. Even the delivery itself was wonderful. Can't say enough about these guys. We love our table. Can't stop looking at it.

This is a classy store. For the items I shop for, there is a range of options at different prices…read more They have the brands I want. Everything is nicely displayed, there are staffers on hand to help me find things (it's a big store), and they have a very nice, clean restroom. Prices are good, and there are often sales. I've ordered things online and picked them up, and as well I come to the store to see what they have (they have a variety). Always a good experience shopping here.

The staff is helpful and friendly . The place is well organized and clean . Everything pretty…read moremuch is labeled well . The value is good . The place is absolutely huge . The array of selection is massive . Still if you don't find what you're looking for in the store they will order for you and it can be shipped to your home . They have plenty of parking .

We love stopping into home goods, TJX, and sierra in general. This is the first time at this…read morelocation and it's spacious. Specifically we were looking for charcuterie board and found the perfect one that spins! Using it to make our own for snacks while watching a show! Pricing is affordable and they have so many items here that you didn't think you'd ever need haha. So we spent some time checking things out, never know what idea pops up next. Has good parking right outside, located next to TJX down street and sierra which all seemingly correlate to one another. Service was find quick and easy checkout. Got what we needed. Store was clean, mostly organized and shelves filled to the brim with deals and clearance items as well.

THIS HOMEGOODS IS HUGEEE! I'm always in Newton for the…read moreTjMaxx & Sierra BUT have never visited the HomeGoods! Today was my first visit ever and omg... they had so much inventory. Much more than any other HomeGoods I've ever been to. They even have a second floor where they house the bathroom decor, blankets, & vanities. Their first floor had a large selection of lamps, house decorations, kitchen gadgets + machines such as SMEG coffee machine + Cuisinart products, as well as outdoor patio furniture sets! Honestly will be back very, very soon! They have literally everything and more, I love it! We found a nice rotating charcuterie board here and I have already made great use out of it earlier haha. Highly recommend! Parking: free parking lot

I found these guys on craigslist when I was searching for a used desk. I found their website and…read morefell in love with a beautiful hardwood desk -- and it was cheaper than most of the used desks on craigslist! I put in my order and two hours later I received a phone call asking if I would like the item dropped off that same night. It was here in under an hour. Desk is in pretty good shape - only had to assemble the legs. There are some tiny scratches here and there but I don't mind since I was planning on buying a used desk anyway. I would absolutely recommend these guys.

Starting in 2021ish, we acquired 3 bookcases from the Bookcase Factory Outlet. We hope that our…read morefamily will treat them as heirlooms. Don't let the interior of the store deceive you. This place is a gem. Prices for what they offer are reasonable. The service is always excellent. The variety of choices is too large to contain in the store. Admittedly, the website could be improved to share information more easily, but the catalogs are there. Part of the fun is figuring out what you want, so prepare to collect information, figure things out at home and come back to finalize your order. We will continue to order our bookcases - and other furniture - from the bookcase factory outlet.

Good quality at reasonable prices. I have bought several outdoor chairs at…read moreThe Somerville store. They have been through our rough weather for many seasons and are still in great shape. Also should mention helpful staff.

Well stocked beautiful place. They have everything and you get excellent customer service.read more

Have had nothing but positive experiences with this vendor. They have FANTASTIC "live displays"…read more(aka outdoor showroom) with multiple set ups showing the materials they sell so customers can easily visualize the end product. Patty Silvester is awesome. She has been impressively responsive throughout our shopping experiences. Sent a customer to pick out pavers... he walked out with an almost brand new outdoor kitchen!!! (Although, his wife's eyes looked like they could shoot lasers ha!) that is... until he told her he got EVERYTHING, the grill, mini fridge, cabinetry etc all for $4k!!! (When retail, was about $11k!!) The pavers were great too. And BYL even delivered them down the narrow south end alleyway between abutting brownstones which was rediculously stressful. I thought my jaw was going to fall off. We couldn't even get pick up trucks down there! They brought a forklift on the back of the delivery truck, zipped right down and dropped the pallet EXACTLY where we needed it!!!! Needless to say, very pleased with our experience. Now, had the 2 previous reviewers had more patience, maybe they wouldn't have spent $20-30k on materials but half that AND SCORED SOME! Oh well, their loss - Our gain! We have since gone on to work with BYL for 4 projects. We have gotten to know the team very well. They are responsive to email, pay attention to detail to make sure that nothing is overlooked and when it comes to renovations-- man, even the smallest detail overlooked can have consequences of EPIC proportions. THEY GET IT. THEY GENUINELY CARE FOR THE CUSTOMER AND MAINTAINING A POSITIVE RELATIONSHIP. Love these guys and until they give us a reason to not, will keep coming back.

This Chestnut Hill Location really helped me out. I was trying to replace a damaged order I…read morereceived from another store, but it was no longer available online. Kara was not only very friendly and helpful over the phone, she went to the back and double checked to make sure they had what I needed in stock. They were even able to ship it to my house! That's excellent customer service right there. It saved me the hassle of a two hour round trip. Very much appreciated. Thank you, Kara!

" They have everything you need ; staff helpful and attentive "…read more The staff here is friendly and attentive. They had a sale of things 70% off . We came in for some kitchen items . We didn't know we needed but all in all we had fun . Thank you for the staff for being so helpful we are grateful . They have a big parking lot that free . So parking is not an issue .