Can you imagine going into a place, where the owner tries to sell you what you want, is honest,…read moredoesn't hustle you for the sale, is friendly, knowledgeable and is very patient with all your questions? There may not be many out there but they are still around. Therone helped me out and made a good deal for me. He should do a TED talk on how to do business! Anyways, he gave me a time window of when they would drop off my mattress. And..they were early! ( when does that ever happen for any delivery time window..ever?!) I couldn't remember the guys names who dropped off my mattress, set it up, and were out in less than 20 minutes. They were super nice as well. Unreal. If you want to get a great mattress, at a great price, these are your guys. It was such a pleasure meeting, Therone. I can't say enough good things about Watertown Mattress.

I wish I had found Mike and Watertown Mattress sooner!!!!! Mike super easy to work with and showed…read moreme several options for a bed for my teenage son. The bed is great...the delivery was smooth and quick! Watertown Mattress has the BEST service around. Do not bother wasting your time looking elsewhere. Thank you, Mike, for making the task of purchasing a bed so fun and helpful!

I'm stunned. My husband and I have been to two other mattress places where the help was good but…read morewe didn't find the right mattress at our price point and had spent a good deal of time lying on many mattresses. We just went to Mattress Firm in Chestnut Hill, Ma and with Lilly's help found the right mattress as well as a few other great contenders in just a few minutes. I told Lilly what I wanted and she showed us three mattresses that were great. She knew a good deal about all the mattresses as far as wear, construction, quality and we were delighted by her knowledge and suggestions. We made our decision easily and were so thrilled. She made what has been a challenge really very easy. Also, we have 4 months to return or exchange it if we aren't happy with it but I suspect we won't need that option. Great service!!!!!!

What I enjoy the most about this location is the salesmanship and the knowledge. To have an…read moreeducated conversation abound a mattress with out the sales pressure was exceptional. I highly suggest this location versus others. I only prefer a specific mattress and apparently it's a locked price item, so it's the same no matter where you buy it. However, this location won me over w/ their professionalism is on another level.

Allows MIT and other school students to purchase, and excludes others, e.g. , Berkeley College and…read moreConservatory. Very uncool and non-inclusive. Would have liked to make a contribution to the cause, but kind of a turnoff to ask for donations and exclude so many willing to donate. Strongly suggest going to other consignment stores.

Great, great deal on used furniture. Greatest thing about it? Proceeds go towards women's…read morescholarships at MIT. The MIT FX only sells to patrons with university affiliation in the greater Boston area. Customers must show a valid university ID in order to make a purchase. I only arrived in the city a few days ago and have not picked up my new ID, but Julie was SUPER nice and helpful, allowing to show her my university email address on my iPhone as proof. There are a few new items available (all mattresses are NEW - they don't accept used ones), so I picked up a brand new full-sized futon frame AND mattress for $225. Then, I came away with some good buys on used stuff too: small wooden dining table and four chairs ($75), a not too obnoxiously floral sofa ($50), a small wooden coffee table ($15), and a broad wooden desk ($40). I also picked up misc. items like plates, toaster, lamp, plastic drawers, etc. for real cheap as well as couple of things on the house since I was making a huge purchase. Inventory, of course, changes all the time. You can find stuff for all rooms in your house. The store is open on Tuesdays and Thursdays as well as 1st Saturdays, and during the peak move-in month, August, a few more Saturdays. They have a good relationship with Your Move Inc. for deliveries where you'll pay $60/hour instead of the moving company's normal $100/hour. Only complaint is that the FX is NOT a ten minute walk from the Red Line, as the website suggests. Just take the 47 down from the T, and you'll be better off than walking 15-20 minutes down from Central Square. I will totally return for random stuff here again. Thanks!

Icky store. Went to the Woburn location & it literally smelled gross. The mattresses all seemed…read morethe same but had wild price differences. Asked when I entered what the price range was and was told "1200 and up", then I saw lots of mattresses for much less. Seems like a scam and I plan to avoid this place.

The best! Prices are somewhat competitive; you get what you pay for. Made in MA with quality…read moreparts. Great sales people (not gimmicky and pushy and no sales tax with nh delivery). Bought a mattress in the Salem store 10+ years ago. After multiple moves it still feels and looks like new. Significantly better longevity and real world comfort than my past mid grade (over $1,000 in the 90s and early 2000s) mattresses purchased from Jordan's. I highly recommend!

I stumbled on this Mattress Firm and I'm so glad I did! They really know their stuff!!!! couldn't…read morehave asked for a better experience. Jack R. Helped us find a mattress for our daughter with such great customer service! The whole team really made us feel like they cared. They were professional, knowledgeable, and I didn't feel pressured into anything we weren't looking for. Go get your mattresses here!

We order an mattress. It says very clearly that they will give us a free adjustable frame. But the…read moreframe is still not here. They told me it's on back order, so we have to wait for a month. Now we sleep on the floor! Never order from them again ! If I develop lower back problems I will differentiate consult with my lawyer!

I've purchased from Mattress Firm at home in CA, but needed a mattress delivered to a family member…read morein Massachusetts. Brendon at Newton Mattress Firm made it super easy, the whole transaction including scheduling the delivery took maybe 10 minutes over the phone. Delivery happened on the day and time as promised, and the guys who brought the mattress were very fast and did a great job. Easy transaction all the way around.

Paid $4478 come day of delivery they said they could not deliver as it was a floor model and try to…read moreup sell me.I file a dispute with discover and they say they will not refund as long as the dispute is active.

I want to extend a heartfelt thank you to Frugal for the exceptional service I received during my…read morerecent furniture purchase. From the moment I reached out with my questions, the young lady at customer service was responsive, professional, and incredibly helpful. She went above and beyond to ensure everything went smoothlyanswering all my concerns, keeping me updated, and following through on every detail. It made a big difference and turned what could have been a stressful experience into a very positive one. Customer service like this is rare, and it deserves to be recognized. Thank you again for your dedication & service.

I highly recommend Frugal Furniture!…read more I bought a sectional for my Mother. My Mother is elderly and needed a few special requests for her delivery. I spoke with Chris about these potential roadblocks. Chirs made the specific arrangments so that we could get the sectional delivered successfully. Chris displayed amazing customer service and really went above and beyond to accommodate our request! Chris was also spot on with his suggestions on which sectional will work best for my mother. As a result, my mother absolutely loves her new Sectional.

I paid for a chair at the Framingham store last Wednesday (Dec. 17, 2025) and the sales person did…read morenot inform me that the store would be closed. I have left numerous messages on the store line and the corporate line and no one is returning my calls. The Acton store is also closed. AND, the phone system does not tell callers that the stores are closed. Circle has my $$ and I don't have my chair.

I've always had great experiences at Circle Furniture, and the items I've purchased have held up…read morefor years and frequent moves. The boxed stuff and cheaper stuff doesn't usually survive a move. The deliveries can take quite awhile, but they do a great job and have delivered great service. In-store, I tend to be picky and visit a few times before making a decision. The associates have always treated me kindly and gone above and beyond, sending reminders and follow-up information to help me make a good decision for my space and needs. I highly recommend this store if it's in your budget! Seeing some of the less than positive reviews worries me, but I'm planning a room design and haven't yet made a final decision, and the service has been up to my expectations so far.

10 stars!!!! Look no further and head to Basics ASAP. I was let down by Bob's Discount with…read moremultiple delays and Basics came to the rescue with a QUALITY, NEW Ashley Furniture couch with NEXT DAY delivery during a pandemic with supply chain delays. The assembly/delivery team was A+ - friendly, efficient, and happy to keep their masks on. The owner even called me after to see how everything was going - fantastic customer service and products. Boston is so lucky to have Basics! Picture of my couch here, delivered this past weekend (8/15/20).

Recommended to me by a friend for carpet replacement. Neal & Jose were incredibly responsive and…read moremade the process super quick and easy. Far above & beyond any home improvement experiences I've had thus far. Highly recommend!

Cambridge Bedworks did an excellent job on creating cushions for a mid-century daybed. The couch is…read morean unusual shape and I was concerned I wouldn't find anyone to do the work. I highly recommend Bedworks for their excellent craftsmanship! In addition, they have great customer service: thank you Khat! :)

Great customer service. Khat is very personable and professional. He has been quite helpful in my…read moredecision making. I have purchased from Bedworks several times in the past and the styles never gets old. The quality and service never changes, always 5 star products.