Hedi's is a hidden treasure in the Chestnut Hill Mall. My husband and I needed a new couch and…read moreloveseat. We ended up with a sectional and new family room set, including area rug and cocktail table (and even some decor items). The owner was VERY patient with us, and took the time to explain all the different upholstery and throw pillow options, as well as working with a color scheme to complement the room. He made suggestions and guided us, while accommodating our needs and preferences. Delivery and installation went smoothly. Even after purchase, the owner was willing to answer new questions we had. An added bonus is supporting a locally owned business, instead of a private equity-backed chain which may or may not be around tomorrow (see: Mitchell+Gold). Overall, I was very satisfied with my first shopping experience at Hedi's, I hope to make other furniture purchases from them in the future.

Saltwoods was commissioned to make three mahogany tables for corporate use at my company's…read moreheadquarters in Boston. I had the pleasure of working with Dan on our order and bar one phone call to get the ball rolling, we communicated mostly by email as it was the most efficient way to track changes. The timeline that Dan proposed was met at every turn. He kept us updated and provided pictures of the progress. He was patient with us when little changes had to be made (even taking back the smallest table to lower it a couple inches when it was a little higher than we had hoped for). The end results were nothing short of flawless. The delivery was smooth and the two gentlemen who dropped the tables off were the ones who actually built them so they were on hand to unveil their hard work and hear the much-deserved accolades as everyone admired the beautiful tables. I would highly recommend Saltwoods for both home and corporate furnishings.

Saltwoods made my custom dining room and coffee table and they are absolutely STUNNING. Highly…read morerecommend them - the process from start to finish was seamless from going in to pick out the wood and stains to having the tables delivered. They are very helpful making your vision become a reality.

This place is wonderful! I stopped in today to inquire about…read morewindow treatments, purchased from Home Trends many years ago, which now require some repair. I didn't even know if they could be repaired or would have to be replaced. I was warmly greeted by Lynn, who assured me the window treatments could definitely be repaired and would not need replacement for a long time. She scheduled a repair appointment for next week. It was such a relief to find excellent customer service!

I cannot recommend HomeTrends based on my recent experience…read more I scheduled an in-home appointment to have 12 windows measured. No one showed up, and I was left waiting at home with no apparent notice that the appointment would not be kept. I contacted HomeTrends afterward and expressed my frustration about the missed appointment and the time I had wasted. I was initially told they would arrange for someone else to come out. Instead, the owner subsequently told me that it would be better for me to take my business to another blinds company and that they no longer wanted to work with me. That response surprised me. A missed appointment can happen. What mattered more to me was how the company handled it afterward. Rather than apologizing, taking responsibility, and trying to make things right, their solution was essentially to tell the customer to go elsewhere. There are plenty of companies selling and installing window treatments. Based on my experience, I would choose one that is more reliable, respects its customers' time, and makes customers feel that their business is valued. BTW, they did tell me if I wrote a negative review that "I was a bad person". Well, this review is only intended to give you, the consumer, an insight to my experience. I am not sure that constitutes me as being a "bad" person, but again maybe insight to how HomeTrends perceives upset customers verse working out an amendable solution.

Great place to shop for furniture I did the signs for the place in return we bought some beautiful…read morebedroom set Very modern with great reasonable prices.....the showroom is amazing

Omg this is a scam. Paid them and never got the item! We ordered a sofa which never arrived. They…read morecalled us and promised to refund which never happened.

Used Mickey and company to supply my tile while I was building a teensy 2nd bath in my condo. Of…read morecourse, I'm a little biased since it was my contractor who recommended him in the first place, but I definitely appreciated the service and attention to detail. Of course, I did my due diligence by shopping around all the tile stores in the area (Roma Tile, Tile Showcase, United Tile, etc etc). Mickey matched my prices and worked directly with my contractor to arrange pickup and delivery. Not really a budget experience (hence that elusive 5th star), but I felt good knowing the job was getting done right, at a comparable and reasonable price.

I have worked with Watertown Tile for over 8 years. It would be impossible to say enough things…read moreabout Mickey and his team. With one project, some tile was delayed and Mickey rode all the way to the Cape to deliver the materials in time for the contractors. Another time, I made the mistake of ordering some marble that picked up stains too quickly. Mickey sent people to my home--above and beyond what was expected--to help me with this matter. He is a first class guy and owns a tile store that provides reasonable prices for good products.

I had a great experience looking for modern leather chairs. The one on stock arrived within a few…read moredays. Put together with 'white glove service'. The sales team was very responsive.

For an affordable modern furniture store, this is almost as good as it gets. The space is a bit…read morecramped, but the salespeople are super friendly (they are Russian) and have a fantastic array of modern furniture. Many of these items, if found at DWR or CB@ might be tagged at $6,000 or more, but here you can get an awesome sofa for around $1200-$1500, which is unheard of in this design style. I got the bungee chair for around $200, the same price I would have paid for an ugly, overstuffed desk chair at office depot or something. Location is less than desireable, but everything is "45 minutes" away in Massachusetts. It's to bad hanna b. had such a miserable experience, but the owners were really nice to us. I would set up my own delivery service probably, and stick to the seating like chairs, ottomans, sofas, lounges, etc., instead of wardrobes and stuff. They even wrote us a thank you note in an email after they saw our blog post about how much we liked their store. If you can only afford $2000 or less on a sofa, and love modern style, this is really the only place to go, maybe in all of New England. make sure you set your emergency brake in their sloped parking lot, though. and don't forget to check out the basement for some more hidden gems.

So a few months ago I wrote a post on my local town website, What's up Wellesley, looking for a…read morerecommendation for a reasonably priced runner rug. A bunch of people recommended Sudbury Rug and Home. I just want to let everyone know of the positive experience and excellent customer service I received from Nancy, the owner there. She worked within our budget and lowered the price of the rug we wanted, significantly, so that we could get the one we wanted. Once the rug was in stock she notified me immediately and set up an install time that worked with our schedule. Nancy actually came with the installer to our house and couldn't have been nicer, even offering to hold my crying daughter as my son was simultaneously having a meltdown (good times). The rug came out perfectly and they even offered to bind some leftover materials which we used to create a small mat at the bottom so our tiny dogs would be able to actually climb up them. Overall we couldn't be happier and would highly recommend Sudbury Rug and Home.

Amazing experience in every way. Nancy provides a wide selection of carpets/rugs and expertise in a…read morerelaxed comfortable shop. We have purchased two rugs on two separate visits and couldn't be more pleased. Sudbury Rug and Carpet is our future go to place for all things rug. Thanks to Nancy and her Staff.

Worked with Jesus in picking out the tiles for our bathroom renovation. He was very easy going and…read morebrought a fun atmosphere to the shopping experience. He didn't mind running around and pairing tiles for us. Very knowledgeable on all the products there and is willing to help in any way possible. Quotes are provided in a PDF and sent via email. Liz Klar is another very well mannered and helpful associate there. On the day Jesus was not available, she stepped in with no hesitation to assist us with all our needs. She is very well versed on all the products in the showroom and very quick to act. When you ask for a quote or any questions during your time there, she will send an email on the spot and also include any additional information that you may have discussed during your visit there. She is very detailed and an extreme pleasure to work with as well. Showroom is well lit and tastefully put together. Gives you some really solid ideas for renovations. Plenty of floor models for inspiration and product viewing. They have a wide range of sample products in the back of actual size which makes it easy for pairing different tile patterns and designs. Overall, great experience and completed my purchase with him. He goes the extra mile to really make the experience as easy for the customer. We spent four hours there and he was helping us the entire time. I will provide an additional review once I receive the shipment. Please note the below for expectations for Porcelonosa There is no free shipping. Any shipping is a minimum cost of $125 because they deliver by the pallet and no other way. Each pallet can hold up to 2,000 lbs. Another option is driving up to New Jersey Warehouse to pick up the items on your own to avoid the $125 shipping fee. I would only suggest this if it's a few items. Vanity and tile material are suggested to be shipped on two different pallets, so please be mindful that your cost will be $250 for shipping. Their reasoning is the vanity will be easily damaged if they are fitted on the same pallet. When putting your order together, be sure to include the cost of ordering extra material. Special orders take time to be shipped from Spain to USA, and will not be available for pick up or delivery for an estimated 5-7 weeks. This will put some serious delays on your renovation project. They do not have an products for sale at the showroom locations. They all come from their warehouse in New Jersey. Curbside delivery is the only availability. If you live in an apartment building, they will NOT bring the material up to your unit. Please be sure to schedule the delivery date to a day when your contractor is available to move the material up on your behalf.

So product is nice looking I'll give them that! Issue is they have terrible customer service and…read moreshipping issues. If you have a deadline for your project don't get your stuff here. We had two major issues. 1) they charged us for shipping twice bc all items were ready but one and If you break up the shipping you pay twice. That second shipping was supposed to come on a specific day and time so hired contractor to come that day and they cancelled it saying "the truck never left". They refused refund that extra shipping fee. 2) they just flat out ordered the wrong size sink. They match the sink to the vanity you chose and they just ordered the wrong which delayed the project by over a week. Basically this place doesn't care about the customer but the vanities are nice.