Easy quick and customer service was greatly appreciated. Mike was friendly, kind and very helpful…read moreand knowledgeable.

So helpful. Had been waking up with backpain more and more until it was every day the past few…read moremonth. Thought I needed a new mattress. Mike was very personable. No frills, just a curated selection of mattresses. Super easy and fast. He gave me personalized recommendations based on his extensive experience. Had my new mattress for a couple weeks now, feels like a miracle to wake up without pain, I LOVE it, feel like a new person. Thanks!!

Cambridge Bedworks did an excellent job on creating cushions for a mid-century daybed. The couch is…read morean unusual shape and I was concerned I wouldn't find anyone to do the work. I highly recommend Bedworks for their excellent craftsmanship! In addition, they have great customer service: thank you Khat! :)

Great customer service. Khat is very personable and professional. He has been quite helpful in my…read moredecision making. I have purchased from Bedworks several times in the past and the styles never gets old. The quality and service never changes, always 5 star products.

We walked in to buy a mattress but quickly walked out due to the combination of the over aggressive…read moresalesman and the fact that the display mattresses were pretty dirty and we just couldn't deal with lying on them. Given how empty the store was, I could understand the hard sell. But I can't understand why the employees wouldn't run a hand vac over the mattresses. Some were downright filthy.

Went to purchase a mattress, Jack was a a good salesman very friendly. The problem is the…read moredelivery, I was to receive my matress today. The contractor arrived before the aloted time and claimed they could not get into the building. Even though their is a sign clearly post stating all visitors must report to management office. Matthew from the warehouse called and left a message, I called him back. After the conversation the employees just sat in the truck some where out on the street never made the delivery and left. How can I let them into the building if they never get out of the truck. Jack did make another appointment for next Friday, I hope this doesn't leave a bad experience with Matress Firm.If the matress is not delivered next Friday I am canceling my purchase. Most furniture stores have free next day delivery I paid $75 to have it delivered and setup. Is this the way Mattress Firm treats it elderly?

Allows MIT and other school students to purchase, and excludes others, e.g. , Berkeley College and…read moreConservatory. Very uncool and non-inclusive. Would have liked to make a contribution to the cause, but kind of a turnoff to ask for donations and exclude so many willing to donate. Strongly suggest going to other consignment stores.

Where would my husband and I be without the MIT Furniture Exchange? Furniture-less, is the answer!…read moreThis is such an amazing resource for students. Since my husband and I moved to Cambridge five and a half years ago for his graduate program, we've acquired almost all of our furniture here - everything from a leather couch and armchair set in excellent condition for a reasonable $600 to a gorgeous Crate and Barrel kitchen table for a mere $40. We've also purchased bookshelves, end tables, lamps, desks, and more. Obviously by virtue of fact that the furniture is by donation, there are always going to be some ugly or low-quality items to weed through, but I'd say it's well worth the time. As has been noted, the hours are very limited: currently Tuesdays and Thursdays from 10 a.m. - 4 p.m. and the first Saturday of the month from 10 a.m. - 1 p.m. If possible, I'd strongly recommend arriving promptly at 10, especially on Saturdays: within 15 to 30 minutes of opening, often much of the best inventory has already been claimed.

Here's the revised version with that detail added smoothly and clearly:…read more I'm genuinely surprised there aren't more recent reviews for this company. I bought my mattress about two years ago because I was having back pain from my previous mattress, which was old and had a dent. I went in hoping to finally fix that problem -- but unfortunately, I ended up with the exact same issue again. Within the first five days of using the new mattress, I noticed a dent forming on the side I sleep on. Five days -- that's unbelievable. I contacted the company by phone and email, and they even sent someone to my home to inspect it. Their conclusion? They blamed a small crack in my bed frame for the dent and refused to do anything. I paid nearly $1,000 for this mattress, and that was the response. For the past two years, I've been sleeping on that dent and dealing with the back pain it causes. Today, I finally reached my limit and decided to leave this review. To be fair, the salesperson at the store was incredibly friendly and even offered a discount. But that discount seems to come with a catch -- it affects how your warranty is honored and limits your ability to exchange or replace a defective mattress. I went in hoping to fix my back pain, not make it worse. Hopefully, this review helps someone else make a more informed decision.

We tried a bed in store, very comfortable, we came back a couple of times, very comfortable... so…read morewe bought.. The bed we got was hard as a rock, extremely firm. we didn't order a firm. we were told it would soften up in 3 months. It never did. It's been more than a year. we basically trusted the company to give us what they said we would get. they didn't. there is a no return policy. very bad decision on our part.

Certainly not cheap, but the most comfortable bed I have ever slept on. When you consider the…read morequality of sleep it is truly life changing. My wife is angry we didn't get one ten years ago. Cured her lower back pain.

This is a world class mattress store! I always hated Sleepys and all those sleazy salespeople and…read morethe experiences I have had in the past. I ended up deciding to google what the best beds were and came across Hastens of Sweden. These things are made with horse hair! It was a large investment for me on a 2000T but truly one of the best investments I ever made. Matt, the salesperson I dealt with was so friendly and understanding. He helped resolve my back pain and I could not thank him enough! Amazing products.

I paid for a chair at the Framingham store last Wednesday (Dec. 17, 2025) and the sales person did…read morenot inform me that the store would be closed. I have left numerous messages on the store line and the corporate line and no one is returning my calls. The Acton store is also closed. AND, the phone system does not tell callers that the stores are closed. Circle has my $$ and I don't have my chair.

We've been buying from Circle for years - whenever I'm looking for something different, they have…read moreit and although they can be a little pricey, you get what you pay for. They sell quality furniture and provide excellent service. In fact, I have even purchased wood bedroom pieces over the phone without going to the store; knowing they would be exactly what I expected. They offer a large selection of fabrics to customize upholstered furniture.

I wanted to take a moment to share my experience with Raymour & Flanigan Furniture and Mattress…read moreStore regarding a recent purchase. My wife and I visited several furniture stores before deciding to shop here, and from the moment we arrived, we were warmly welcomed by Brian Lieb. He was extremely courteous, professional, and attentive throughout our visit. My wife had countless questions, and Brian patiently answered every one of them without hesitation. He walked us through the store, explained everything in detail, and made the entire experience comfortable and enjoyable. We ultimately purchased a loveseat, two chairs, and a small table that was perfect for our needs. The table was a floor model offered at 50% off. However, since it was a floor piece, it was not eligible for delivery, so I returned two days later to pick it up. That's where the issue began. When I arrived, Brian was assisting another customer, so I checked in with customer service and was directed to the pickup area. After waiting about 10 minutes, I was told the loading team was on lunch break and that it would take another 15 minutes. Initially, I was understanding, but after 30 minutes, I followed up again and was informed that the table was still on the showroom floor and had not yet been brought to the pickup area. During this time, I noticed other customers receiving large furniture pickups while I continued to wait. After nearly an hour with no clear communication or progress, I became frustrated and decided to cancel the pickup. The refund was processed, and I left feeling disappointed and concerned about the level of service. At that point, I was even considering canceling the entire order. What stood out most was that no one followed up after the cancellation to understand what went wrong. However, the turning point came the next day. Brian personally called me--on his day off, and even on his birthday--to apologize and explain that this situation was a one-time issue. His willingness to go above and beyond to make things right truly stood out and restored my confidence in the company. Because of his effort, I decided to give them another chance and repurchased the table online. There was a minor scheduling error with the delivery date, but Brian responded immediately, corrected the issue, and ensured everything was delivered as requested. He even worked with his manager to provide an additional discount on the floor model. In the end, everything arrived properly and met our expectations. If it weren't for Brian, I would have canceled the entire order. His professionalism, dedication, and genuine commitment to customer service made all the difference. With over 20 years of experience in customer service myself, I can confidently say that Brian is a tremendous asset to the company. Thank you, Brian, for going above and beyond

Their delivery people blocked the garage in our condo by blocking both the entrance and the exit…read moredoors.