After not-so-great experiences with other small local furniture shops, my husband and I were so happy with our purchase at Bedworks. We were looking to replace the mattress on a wooden futon that we use as a sofa and guest bed, and Bedworks not only had a fantastic selection at unexpectedly low prices, but they also avoided the biggest pitfall of furniture stores everywhere, which is the pushy hard sell. They were knowledgeable and helpful, and let us spend all the time we needed going from one couch to another trying out the mattresses without bugging or pressuring us. And instead of recommending the slightly expensive delivery option, they convinced us that we could fit our new mattress into the backseat of our little Honda, which meant that we could start using our gorgeous new mattress days sooner than I thought we would. The futon covers and throw pillows they sell are lovely but expensive, and the cover we bought ended up costing almost half as much as the mattress itself. But I felt like the quality and service were worth it. read more

Cambridge Bedworks did an excellent job on creating cushions for a mid-century daybed. The couch is an unusual shape and I was concerned I wouldn't find anyone to do the work. I highly recommend Bedworks for their excellent craftsmanship! In addition, they have great customer service: thank you Khat! :) read more

Great customer service. Khat is very personable and professional. He has been quite helpful in my decision making. I have purchased from Bedworks several times in the past and the styles never gets old. The quality and service never changes, always 5 star products. read more

Purchased futons and frames from bedworks they are number one. The customer services was excellent, answered every questions. Can't ask for more. read more

I called Bedworks Cambridge and a kind, friendly gentleman named Khat helped me replace my special order old mattress and have a new one delivered to my home. He found my previous purchase invoice and arraigned everything over the phone. All details accomplished with speed and accuracy. Great service! I highly recommend Bedworks Cambridge and thank you Khat! He was great. read more

This is a complicated review. We received a very attractive bed from bedworks, however it was not as advertised. We have written them. They wrote one letter that did not address our concerns. We have not heard from them again despite repeated attempts to engage them in conversation. The bed cost over five thousand dollars. That is an expensive platform bed. It is described on the web site as being made of solid wood. In our discussions with the company they always referred to it as such. It is not. It arrived in pieces, as one would expect. However, it was immediately apparent that the bed was made of plywood with veneers. There is some hardwood solid edging. But this is most definitely NOT a solid wood bed. Please understand that if you choose to purchase furniture from them. Furthermore very large sections are made of MDF. The company has since told us that this MDF is made without formaldehyde. This is terrific. However, we did not buy an expensive "solid wood" bed in order to have it arrive and find it made almost entirely of plywood and MDF. It was also missing pieces when it arrived. They have since sent them. Sections of the bed are "joined" with visible hardware (hinges and such) - which leaves gaps, of course. There is no high end joining as in most fine woodworking. Some of the edges are not entirely flush. The overall look of the bed is terrific. But there were a slew of problems that made this bed one that should have cost significantly less money than it did. Buyer beware. Please go into the shop and examine the furniture before purchasing. We live cross country and bought based on pictures and information presented to us. The website contains no explanatory information regarding materials used, and given that it was called a "solid wood bed" it was disappointing (to say the least) to have it arrive and not be one. As an update: Although they refuse to address our complaints, they have changed their website so that the actual materials used are presented. Clearly they recognize there was a significant problem in their previous presentation. This a wonderful for future customers. Less so for us. read more

Back in the early 80's when we were still sleeping on a mattress on the floor like penniless students (and happy that way :), we decided to grow up some and raise ourselves high enough to store stuff under the bed & so forth... So, we ventured from Allston over to Bedworks in Cambridge, and now back to future in 2010, very glad we did. Back 30 years ago, we bought a Bedworks "floating" oak queen platform with headboard bookcase and one drawer for storage underneath (at the time, the bed was against one wall, and we had run out of money anyway, since this was the single most expensive furniture purchase we'd ever undertaken). Do not worry about price much, it is money well spent. I say this as an experienced old dude now... the unit is performing today just like new, and looks like it, too! But there's more to my little story... I've never strayed too far from my "student on the floor" roots, and so at age 60 when I need to clean up and store my summer clothes somewhere in our smallish suburban bedroom, I finally look under the bed on "my side" and wonder why I cannot have a nice modular sliding and matching drawer like my lovely wife! So I mention it to her, along with "you're dreaming if you think Bedworks is still in business!", and then she goes to the Internet and within a few minutes is on the phone with the ORIGINAL OWNER of the place, still in business and he knows EXACTLY the item and style and size in question, takes the order over the phone, and emails all scanned receipt info to us within hours. So, if I have to eat crow by falsely declaring Bedworks dead, that's fine. We are very happy customers of a lasting and valued business in the Boston community. read more

I can only comment on the floating platform frame, as that's all we've gotten, but oh man is it ever a wonderful piece of furniture! We went in after work some evening before our June 1st move after looking at scores of platform bed frames and not feeling good about any of them. We'd been hesitant to look at the floating platform because we'd looked at them online and fallen in love, but were wary of the price tag. When we saw it in person, though, we understood its worth. We talked with the owner, who told us the story of how and when he designed the bed, explained his design philosophy (which, as a graphic designer, I appreciate), and was not ever for even a second the least bit pushy. In fact, he explained that the whole bed package is modular (because, he said "everyone has their own situation") and that we should buy what we need when we need it. He left us to investigate some more and discuss it, and we decided to go for it. We bought the frame and a curved headboard, had it delivered and set up the morning after we moved to our new place. The gentleman who put it together even put our mattress on it and called us in to show it off. It's gorgeous. It's gorgeous and it's comfortable and it's well-crafted and it has a life-time warranty and we want it in our home for years and years to come. We'll be buying the side table and a set of under-bed drawers in the next couple of weeks. It's not cheap, no, but our first experiences here have been about quality and service and good design, and I'll pay for that any day. read more

I purchased a mattress, which is advertised to keep its strength and firmness for over 20 years. Well, after five years it grew very soft and offers no support. I contacted the store and they asked me a bunch of questions and promised to do something. I followed up and they said they would get back to me. This went on for over six months before they stopped responding to emails and stopped returning my calls. In short, their mattresses are poor quality, customer service is lacking, and they do not honor their guarantees. Like some other reviewers here I find them slightly deceptive and not responsive. read more

I'd definitely recommend this place if you ever need a mattress/futon. It may not have the cheapest futons you can possibly get, but the prices are absolutely reasonable. They design and produce their mattresses themselves and are very knowledgeable about everything they sell. Quality is great and depending on what you want it doesn't have to be expensive. They are also just really friendly, patient and helpful - when we bought or futon there, it was a truly pleasurable experience. And we just love our futon! I would definitely buy here again. They do offer delivery, but they recommended just getting a cab (station wagon works fine as the futons come rolled up) which ended up being much cheaper. read more

This place is great if your in need of a mattress or futon. Their staff is amazing. I dealt with their manager and he was one of the most helpful retail salesmen I have ever dealt with... ever. Kudos to this great man. He helped solve my problems and was very professional and courteous. He was also very honest. He won't try to up sell you on anything and just gets right to what you need. Just awesome! They have a shop in their basement where they produce their own frames which is really cool and they are extremely acknowledgeable. They can also help you get a special station wagon type of cab and can order stuff if they don't have it. The perfect shop, really! Great service! read more

I bought a futon frame and mattress from this store in 1985. The mattress lasted this long because it was only used for guests. But it finally needed replacing and I went back to Bedworks. Purchased the east/west mattress and a cover. The sales person loaded it easily into my car and off we went. The mattress will probably be great - once the awful insecticide smell subsides and I can be in the same room with it. Thankfully, I can have the mattress airing in a room with windows open and door closed. And thankfully it don't need to use it right away. After 2 days, it is still a cloud of chemicals. As an aside, the store itself could use a serious decluttering and cleaning. It does not make a great impression. read more

Great selection, high quality, and excellent service. The staff was knowledgeable and provided helpful advice to make sure we got exactly what we needed, but they also gave us plenty of space to look around and discuss on our own. Although we don't expect to return anything -- it's all great -- it was also nice to be encouraged to bring things back if we changed our minds. Not "give us your money & go" here. Also good were the competitive prices: we wanted to support a small local business but wouldn't have wanted to pay a big premium for it. And the furniture designs are really cool. A great store. Will be back. read more

Bedworks in Cambridge, MA, the futon place, ROCKS! Just brought my 2 year old futon cover in for a zipper repair because it failed. Repairing it in-house would have cost as much as a new cover, nearly $200! They offered to send it back to the manufacturer who put in a new zipper FOR FREE! Even though I had agreed to pay all shipping, they ended up charging me ZERO! VERY happy customer here, needless to say. db read more

I just purchased a futon here and won't be sleeping on it until September, but I thought this was a great store. The prices were reasonable (as many people have said) and their futon mattresses and frames are quality. I bought their cheapest frame and it's made of solid wood (poplar), not fake half-wood or pine, and I was very happy to see that it was only $200, which was approximately about what I expected to spend for a lesser product. The service was good and I appreciated how in-depth their knowledge of the bedding was, unlike other stores I walked into. I've had trouble with sleep for nearly three years now and have also been bed hopping for just as much time. I decided to buy a futon to finally have a bed of my own, but also because it's a less expensive and more versatile option (if I move on to a bed in the future, I can make it a couch!) I have high hopes for this mattress, and I think it will live up to my standards. read more

Loved the bed in the beginning, but the lack of hardwood in the design becomes a problem later on. The MDF is not supportive enough, and as a result after several years of use it is constantly creaking and making loud noises any time any pressure is applied on the mattress. Even the slightest movement caused the entire bed to creak, making it difficult to sleep. It looks great but would recommend paying slightly more somewhere else to get something made of hardwood. read more

I have purchased several futons and Frames from bedworks they are number one. Service and attention to detail unimportant and they excel at it. They love their customers and their customers love them back it's very simple. I'm heading there today to get another futon I would never think of going anywhere else. read more

Buying my futon at Bedworks was a great experience. I bought my futon in January with the intention of writing a positive review a month later. Ten months of great sleep lulled me into putting this off, but it's time to let others know about my experience! I was nervous about the whole purchase. The store manager was wonderful. I knew exactly what I wanted as I have slept on a futon for years, and he was able to help me find it. No sales pitch for a more expensive model or some accessory I didn't need. Perfect! My new futon was ready from the factory in two days. I came back to the store, and we arranged for a cab to bring me and my purchase up, and make the delivery to my Somerville apartment. The rolled up futon fit nicely in the station wagon taxi, and there was still room for me in the back seat. When we arrived at my address, the nice driver was willing to carry the large. awkward, heavy bundle into my apartment, unwrap it, and drop it onto my futon frame. He kept the meter running while he brought it inside, and I gave him a nice tip. I was stunned at how easy this was! I would definitely do business with Bedworks again if the need arose. read more

*Edit: I am adding a star because we had trouble with our futon cover (the first time we washed it, the zipper broke), and when we brought it in, the owner was REALLY nice about it. The lady who helped us first was pretty ridiculous, trying to fix it with scissors and telling us it was still usable if we folded the mattress like a taco and never zipped it all the way open. We went home and gave that a sincere try, but it was total nonsense and it broke almost right away. But when I called the owner was SO cool and was happy to give us a new one. He didn't have any attitude at all and treated us with total respect. So classy! Makes me more likely to buy here again, for sure. By the way we love our futon! While I have no complaints about the product or the service, I thought this place had hidden fees to the point of making it an unscrupulous sale. I came in after a thorough search on yelp, having decided that it was worth it to spend a little more for quality and to support a small business. The prices are very difficult to understand - the prices written on the signs are not particularly related to the futons that the signs are attached to. We came in on a Saturday and both the owner and the salesperson were friendly and informative. But it was still very difficult to figure out the prices, even with their help. Each "package" includes a frame, a mattress, and a cover, but the prices for each listed on the sign don't match the frame, mattress, and cover of the model. It matches only one of these three things. We eventually picked out the frame, mattress, and cover we wanted - basically the second-cheapest of everything - and decided to come back later. We had sort of picked out the most basic package that two non-college-students could get away with having your living room, and we left after spending an hour there looking around and adding up prices, thinking it would cost about $550. We were pretty happy with our choice. Well, when we came back a few days later, we picked out what we wanted, and it ended up being $680. How did it go up so far from what we thought? Well, we knew this first part - it's usually more than the "package" price in a few ways - first ,it's anywhere from $50 to $200 more if you want to be able to open the futon automatically, or have trays. Keep this in mind while it's being demonstrated to you. Second, to have anything the most basic thin mattress, that's another $50 to $200. We knew that too, but we didn't know is that while we were looking at a frame, it had two sides with two different stains, and the darker stain is almost $40 more! Another thing we didn't know is that when the package says it includes a cover, it means a basic cotton cover - pretty microsuede covers like the ones the models have are a whopping $90 more! Be careful when you are looking at covers because most are the microsuede ones. The basic included covers are tucked away in the bottom shelf. I thought these fees were harsh because we didn't go in there expecting to haggle or trying to get anything less than what we paid for. When customers shop here, I imagine that most are like us and have already decided to pay a little more for the quality and overall great atmosphere in this store. That's why I was extra insulted when I felt like we were sort of tricked into paying over a hundred dollars more than we expected. When I asked if we could get a discount if we paid cash, the owner wasn't willing to even consider it. It still might be worth it, because it was a nice place and I was dead-set on a futon. But if you are considering say a nice couch instead and are interested in value I'd say check out furniture stores - most are willing to put furniture on sale these days, and I would take advantage of it. Your $700 would probably go further. Just a couple other notes - the person who loaded up our car was REALLY nice and took care to tie it very securely, even though we told him he didn't need to. He really went out of his way to do a good job. Also, they don't take Discover so bring a different card or cash. Finally, they are closed Sundays and Mondays and only open 11-6 on weekdays, so make sure you leave work early! read more

The futon couch is nice and appears well-made. I liked the fact it is a small local business. The people who work there are pleasant. But there are drawbacks to small and local. It's expensive and has inconvenient hours (11-6 Tuesday - Saturday) for anyone who works an office job and doesn't work right next door. Those go with the territory and I was wiling to make that trade off to support a small, local business, What I didn't expect was what an utterly frustrating time-sink it has been to do something that should have been easy: buy a couch and get it delivered and assembled properly. Two and a half weeks later things and still waiting for this to be over. The person who can answer my questions doesn't keep regular hours, playing phone tag for days, staff are quite pleasant but extremely inefficient, and a problem (damaged furniture) still not resolved after repeated, very frustrating attempts. Most recent development in this sorry saga- they charged me the amount they were supposed to refund for a damaged product and left me a voicemail saying to call back, but oh, I'm leaving now (3 hours before stated closing time) so call back tomorrow. If you have time & money to burn and enjoy annoyance, this is your place. Otherwise you can do better. read more

Well I used to really like this place. I thought of them as having fine products. I'm not used to having to return items to stores, but in this case I really needed to. I bought a memory foam mattress. What I didn't know before the purchase was that memory foam mattresses off gas once you unroll them. When I picked it up, they mentioned that there was a "slight smell" but that it dissipates quickly and it's not toxic." Well it didn't dissipate quickly and I'm not sure that it isn't toxic. I am very sensitive to chemicals and wanted to return the mattress immediately. First I was told "we don't take mattresses back." Then the owner called back and said they had opened another one and they were all jumping on it to release the gases and then they would exchange mine for theirs, but I'd have to pay the delivery charges. I told them I'd like to return it completely and maybe get a cotton futon instead and then was informed that they have a restocking fee of 18% and since it was now open it would need to be picked up by their staff for an additional fee as well. Further they said that now they had a problem since they'd also opened another one to jump on it, something I never asked them to do. When I said, 'this is not acceptable since I've just paid you $800 for this mattress." I was told, "well this is our policy and it is posted over the desk at the store." Since I had purchased this from their website which does NOT say this, I'd had no idea. Further, their sales slip does not say this. When I suggested that they should have this information on their sales slip as well as on their website, I was curtly told, "Well thank you for telling us how to run our business!" NiCE. Hence, my review. thumbs down. Beware of re-stocking fees and other charges before you buy there and beware of the gases which are, according to the packaging POLYEUROTHANE. read more

I have bought three platform beds from Bedworks. The last purchase was 30 years ago and now I feel I need a new mattress. That's a pretty good run for a mattress. I love this bed. When I bought my first bed from Bedworks I was impressed with the whole store and the people who work there. All were friendly and knowledgable. The bed still looks like new and I love the storage space underneath. A great buy for a great bed. Peggy Prichett New York City read more

Bought a futon here in 2005. It's served well as a couch and as a guest bed. A quality piece of furniture. We recently moved out of state. During the move a metal piece for the futon was lost. I went to futon stores, hardware stores and automotive stores. No one had that part or even something that could be a make shift replacement. I phoned Bedworks. They said the manufacturer had gone out of business several years ago . . . but they had stockpiled parts for situations just like mine. They are mailing me the part and charging me a reasonable fee. Great customer service! read more

I actually like this place a lot, though I do not buy furniture often. I need a new futon and futon frame when I moved apartments, so I went to a bunch of different furniture place looking for the cheapest thing I could get. Surprisingly, futons are not that cheap. I ended up in Central Square at bedworks because I absolutely love my brother's futon and that's where he purchased it. The sales people there were quite knowledgable and ended up giving me a discount. This is definitely the place to go if you are ever in need of a futon. read more

I had an incredibly good experience at Bedworks. I've purchased at furniture stores and mattress stores before, usually dealing with a lot of upselling and uncertainty, always feeling like I spent too much. So that's kinda what I was expecting, but a friend had recommended Bedworks and I thought it wouldn't hurt to check it out. And it was wonderful. Everyone in the store was knowledgeable and helpful, but no one hovered or pushed me into something I didn't want or couldn't afford. They make the furniture right there, and the owner, John, showed me the workshop. These are honest craftsmen who seem to love their work. Responsibly sourced handmade furniture, must be crazy expensive right? Nope. Price was as good as or better than anything else I found in other stores or online. Plus they took a lot of time to help me figure out how to get it home. Most importantly, the futon I bought is the most comfortable surface I've ever slept on. And I was desperate for a good bed. I know this sounds like a fake review, but this is all completely true, and it was a big deal to me to have a good experience and come home with something I love. read more

Bought a basic bed from Bedworks 2 years ago, and a futon with all the works just yesterday. It's always a fun experience to shop at here - the owner is knowledgeable and gives great advice and anecdotes. He doesn't pressure you into buying the most expensive product if you don't need it. I almost bought the Mission frame (he mentioned how you could easily put cups/books/etc on the arms), which is the less expensive option, but ultimately preferred the Primrose style. It took just over an hour for me to put the futon together myself (with the help of some large books - it would be much faster with two people and more space, but if you're doing it alone, it might be easier to put the futon top on stacks of books, fit the plastic runners into the frames, and only then attach the front/back panels. If you can't find instructions, they're online on their website). The basic bed is holding up well, and I feel like I'm treating myself whenever I get pillows from there (two small ones came free with the futon package!). Splurged a bit by spending ~1350 on the futon with the east-west mattress (softest), primrose frame (other frame is $100 less), and cover. And then bought a new (Blu) pillow in addition since I was there already. I never used the guest room when it was empty before (had it set up to double as a home office with a desk and air mattress), but I think that's about to change :) read more

Bedwork's futons are the best mattresses I have ever slept on. They are superior to any spring mattress that I have ever tried. The critical difference is that Bedworks futon, unlike spring mattresses, allow your body to completeIy relax while you sleep supporting all parts of your body with sagging. Furthermore, in my experience, Bedworks futons seem to last forever. I have been buying futons from Bedworks for over twenty years. I discovered Bedworks when I lived in Cambridge during the late eighties. To date, all of the Bedworks futons I have purchased over the years are still in use and all have held up and held together well. Whatever the reason, Bedwork futons seem to last. In my current home I have six Bedworks futons. Over the years, I have purchased perhaps another half dozen for family ans friends. Everyone I know who has tried Bedworks futons seems to like sleeping on them. Over the years, I've slept in many five star hotels (Ritz Carlton, Four Seasons, ...) and similar accommodations. They all boast top of the line spring mattresses, which some even offer to sell their guests. There is nothing wrong with these mattresses, but I would take a Bedworks futon over any of these high end spring mattresses anyday. That's how much I think of them. read more

A few years ago I purchased a platform bed with storage and headboard and really, its the best bed and truly a great design. I am looking at their futons for my second bedroom and am looking forward to their no pressure sales. They really are the nicest company. Everything is simple and not complicated when it comes to customer service even up to the delivery. read more

Atmosphere is soothing, excellent staff! We tried a few mattresses, and my husband, who needs to "think on it", decided on a futon within 10 minutes! I've loved this place for years-happy to be back! read more

I'm not sure I can say enough good things. I'd decided to celebrate tax free weekend by getting a new and badly needed replacement for my futon mattress. Store #1 had futon mattresses in the $300 dollar range that were as comfortable as my 10-year-old futon mattress. Store #2 had no mattresses but they suggested a store called Bedworks.Reluctantly, I traipsed through the 100% humidity to Bedworks. My frown turned upside down when I walked in. Bedworks had as many varieties of futon mattresses as bedding stores have varieties of flat mattresses. Their saleswoman was about a million times more articulate, helpful and knowledgeable than your average mattress salesperson. And the prices...their high end futons were in the $300 range--making them a bargain (in my opinion) relative to chain store #1, which was selling chintzy and painfully uncomfortable futon mattresses for the same price. I wish I'd known about this store years ago. I'd most certainly go back. read more

I looked for free wood and came across an add from this store and after a couple of emails I took my car over there. They had free premium wood ready and bundled and the manager, John, who is a very nice guy, placed cardboard on top of my car, carried most of the wood (I barely did anything) and tied it all together for a safe ride. The place seems very nice with good and real people from the central square area. Thanks for the wood! read more

I bought a futon frame and mattress. These guys are great--they really know what they're selling and care about it. (The saleswoman gave me a diagram of the futon unfolding mechanisms that she made herself to explain it.) They think the whole customer experience through--from getting it to your place to disassembling it for a move--and there wasn't any pressure or "upselling." I'd recommend them to anyone. read more

Both sales staff were unhelpful and didn't seem particularly knowledgable. The woman told us she didn't know what fabric covering options they had, nor had she any idea how much they cost and that we should come back tomorrow when someone more knowledgable was working (told us her name but didn't write it down for us or take our details so she could call). The man said that the futon we liked was broken so they couldn't sell it to us, and also said he couldn't possibly remember all the prices and spent five minutes explaining how the pricing charts work "so we could help ourselves" (we asked about just one fabric). Just as he was about to show us how the futon converted, another customer sat on it. Instead of politely letting her know we were about to see how easy it was to convert, he talked and joked with her for a few minutes while we stood waiting, and then led us to a smaller and lighter futon to demo. Their futons were overpriced (in the $1-2k range) and they didn't have any real leather options. Plus apparently the frames are usually broken? I'm confused by the positive reviews, definitely don't plan on buying furniture from here. read more

After a not so productive trip to Sleepys, my husband and I (dog in tow) went up the street to begrudgingly check out Bedworks. We had the same mattress for almost 13 years (egads!!!) and with close to 9 months of sleepless due to our new baby (totally worth it - she's the cutest button ever!), after her first couple of sleep-through-the night nights we realized that our lack of sleep might not just be as a result of being new parents. I say begrudgingly, because while I love to support a local shop, it IS usually more $$$ and we weren't really looking for fork out a huge amount for a new bed. But as it turned out, the final mattress was more than comparable to Sleepys price and the whole experience couldn't have been more opposite to what we had just down the street ten minutes earlier. The staff working at Bedworks were so friendly and welcoming (even to our dog who was along for the walk). Brian took the time to advise us on the kind of mattresses they had, his own experience, and the process of making their furniture and mattresses on site. We ended up getting an awesome firm mattress. The delivery fee was $100 but we only live several blocks away and it didn't make any sense, so they offered us a dolly to cart it up the street ourselves (read: my husband picked it up after work and lugged it home himself :) ). We were happy with this arrangement but even happier when it turned out the manager lived opposite us and told my husband to just leave the dolly on their verandah and he'd take it to back to the shop the next morning! Our sweet little button still wakes up at 2-3-4am (not every night though!) but we are loving our new mattress and it's a huge improvement on our previous (much loved) one. Thank you Bedworks!! read more

I went to Bedworks because I was in the market for a new bed and noticed a sale going on. I managed to buy an amazing tropical hardwood bed in a modern functional style with huge drawers underneath to help me maximize my bedroom space and all at a reasonable price. Now I can get rid of my dresser. In addition, Leah, the young woman waiting on me was very knowledgeable and helpful. Incredibly, I got my bed delivered and put together within 3 hours! I highly recommend it. read more

Bedworks is the best furniture store in Cambridge. I bought one of their platform beds and a mattress and it is the best sleep I have ever gotten. The salespeople were informative, approachable and kind. I will certainly shop there again for my furniture! read more

I just bought a new bed and futon from Bedworks. The staff was exceptionally helpful both at the store and when I called with questions. Since I have been sleeping on my new storage bed, I have been sleeping better than ever!! It is incredibly comfortable! A house guest just reported the same thing about the futon. I wish I had gone to Bedworks years ago - I've been missing out on a lot of hours of zzzz's. read more

If you want a real product, made of real materials by a really nice owner, this is your shop. If you want junk that you can throw out in a couple years, then look elsewhere. By the way, you won't pay that much more for a frame here than you will for a junky one. read more

After being ripped off and cheated at another futon shop in Allston, I went back to Bedworks, which I had used twice many years ago and was very happy with. They were lovely. Everything happened as said and the price was reasonable and the mattress was perfect and has a 10 year warranty. I will never go anywhere else again. read more

I've owned their futons before and they are very good. However, their customer service is very bad. First, the prices in the store do not reflect what you are actually sitting/laying down on. The salesman, his name was Tai, failed to tell us that until we made the final decision and where surprised by the $200 price increase. Nevertheless, I purchased the futon couch from them and it took them 4 weeks to tell me that the "manufacturer" is out of stock and it will be another 3 weeks before stock arrives. Ahem, isn't Bedworks the manufacturer? They certainly talk a lot about their in-store factory. To compensate me for the time and lack of communication, they offered me a model upgrade where I pay $50 more. I found that a little insulting. No apologies, no attempts to help me out. I guess when you're selling futons in a college town and you're pretty much the only game in town, you can treat your customers any way you please. Word to the wise, college students, ikea is cheaper and what you see is what they have!!!! read more