How lucky are we to have this fabulous family owned business near our home! Our first project with them was to recover all our dining room chairs. We brought photos of the room, the rug, etc...and they were so helpful in choosing a fabric that brightened up the room! Our second recent project was an 1800's Victorian Corner Chair that was in the attic for years. I emailed Barry photos and he emailed right back with suggestions (to not refinish the wood as to keep the original patina) and a quote. We brought in the chair and Toni brought out various samples to choose from. The orignial silk was a teal/blue and she assisted us in finding a beautiful fabric. The chair was polished and looks just gorgeous. This family has the knowledge, the eye and the professionalism you need! And they are very responsive and super friendly. Before and after photos of both projects are below. BTW the photos don't do them justice. We are anticipating another project...soon! Thank you to Barry, Toni and the entire family! read more

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I am so happy that I found this wonderful store. I had a wing back chair and a loveseat reupholstered and I just love them. Toni was extremely helpful and professional. They had so many wonderful choices and I picked the exact ones I wanted to go with my oriental rug. The pick up and delivery was right on time. Don't waste your time trying to get a number of estimates. Just make The Custom Shop your first and last stop. read more

Toni is absolutely amazing! She gave us a very good estimate and did the chair for that price and actually had the chair done before Thanksgiving!! Her shop has tons of beautiful fabric to choose from and we are planning to bring some more furniture back in the new year. I would absolutely recommend this shop!!! read more

I love the custom shop! I have a very particular family who didn't want to replace the beat up comfy chairs in the corner, they wanted to get the exact same chairs back.... The associates of the custom shop advised that since the frame is still in good quality, then this would be fine to do (these were originally very expensive chairs 10+ years ago) Custom Shop team were amazing, helping me understand the process and timelines, and then helping me find the perfect fabric. I needed a combination of durability with softness and a luxury feel. I think we went through every book of neutrals they had. The fabric selection was extensive, and I got exactly what I wanted! The timing was fine as well, taking only a couple weeks to do the work. they also readily offer pick up and delivery for a small fee, so one less thing to worry about. I will definitely go back to them when I need to reupholster my dining room chairs. I have to say that I needed to think twice about doing a custom job as opposed to just buying a new chair because the price is quite similar, but the work was really top notch, and I am getting a brand new piece of quality furniture made with the exact fabric and firmness i want! I would definitely recommend this if you have furniture with good bones that you just want to make super comfortable and new looking again. read more

The Custom Shop - The two chairs were revamped by The Custom Shop - Furniture Stores Near Me - Watertown, Massachusetts

I had my RUSH chair seat repaired by The Custom Shop. Toni the owner of the shop, took the time to explain the art of RUSH design in a chair seat. I understand the repair process requires a special kind of craftsmanship. My repaired RUSH chair seat was promptly completed. I became very happy when I saw my repaired RUSH chair seat! The RUSH chair seat repair came out great. I recommend The Custom Shop for repair work on a RUSH chair seat or any kind of chair seat repair. KT read more

The Custom Shop is reupholstering two dining room chairs, as well as two living room arm chairs. The shop is packed with fabric books and choices, and provides amiable service in sorting through the many fabric choices. Toni and her staff prioritize customer service, whether scheduling a job or pricing estimates. Its long history as a family business makes The Custom Shop a worthwhile destination to breath new life into tired furniture. read more

This was my first experience with any kind of furniture reupholstering, and the Custom Shop did a splendid job with replacing the soft and mouldering seat cushion of the Tall Man's beloved armchair. The chair itself is only a few years old, but the cheap stuffing had turned to mush. I've passed this unassuming shop many times while driving through Watertown, but this was the first time stepping into their drapery oasis. Toni was incredibly helpful and straight forward with assessing the original cushion and giving us recommendations on everything from firmness levels, foam quality, to advising how we could assess the existing seat foundation for longevity. She was frank, and I never felt like she was trying to upsell us. After trying out different cushions, we decided on a high density foam replacement (I think without carcinogenic flame retardants, a plus). It was a busy season so the lead time was 4-6 weeks, but we ended up getting the restuffed cushion back in just under 4 weeks. I don't have any "before and after" photos, but suffice to say that the Tall Man is now reveling in the firm comfort of his refreshed favorite chair. We're now considering going back to the shop in the next year or so to restuff our couch cushions. Highly recommend! read more

Superb service. I drove to Watertown to ask if someone could make Roman shades for my kitchen. I had my own fabric so just needed to have someone make the shades and install them. Team was very responsive and super knowledgeable. I don't really know about pricing because I didn't shop around too much, but for what I received as the final product, I'd say the pricing is commensurate with quality. The whole project took about four weeks: from my initial venture to the store to installation. I'd say that's pretty great! I would recommend this shop for your custom Roman shades. read more

The Custom Shop - Fabric was purchased by me at another vendor, but they made the Roman shades and installed them in our kitchen. - Furniture Stores Near Me - Watertown, Massachusetts

Redid buttons on pillow top leather ottomans. There were matching chairs that are in good shape so it was important to repair the footstools. It was done timely and reasonable. Nice people! read more

I had washed the sofa cushion covers. I did not put them in the dryer. As soon as I took them out of the washing machine, I could see they had shrunk. This was a great sofa, that was my grandma's -- it has down cushions and I love it. I had had it re-upholstered more than 30 years ago, but couldn't spend the $ to recover the whole thing, now. So, I went in search of a place with fabric I could choose to go with the rest of the sofa. This is not easy -- nobody has that exact fabric, and aside from that, it has faded. Toni and the rest of the shop were great. They taught me a bit about fabrics, and about measuring the sofa properly, let me take some sample books home, and were patient while I dithered about color. The work is very well done. The new cushion covers are on the cushions, on the sofa, which is back to its very comfy feel. I think my late mum and late grandma would like it. Phew. Some day, I'll recover the rest of the sofa. read more

I can't recommend the Custom Shop highly enough. From the second I walked in, I knew Toni and her staff were professionals. They made new cushions for my mom's 20 year old stickley couch that I had contemplated getting rid of because the cushions were so uncomfortable. The new cushions are so comfortable and look great - it's like I have a new couch. They patiently explained and showed me the options for cushions and were a pleasure to work with. I will definitely go back to the Custom Shop! read more

Nice selection of fabrics with excellent prices and very knowledgeable. I was pleasantly surprised when I saw my favorite old chair reupholstered. Their workmanship is excellent. I highly recommend them. I read more

It was so easy to get my chair reupholstered here. They had a great fabric selection and were able to work with my schedule to get the job done. read more

Toni and her team were beyond helpful in helping me find new fabric for my dining room chairs. I would highly recommend the custom shop!

I have a chair that was my mom and dad's for over 50 years that I could not part with, despite the condition. The team at The Custom Shop did amazing work and all with a kind and friendly attitude. I'm grateful to have this special chair back in my living space. Thank you, Custom Shop! read more

The Custom Shop - Before Custom Shop - Furniture Stores Near Me - Watertown, Massachusetts

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This shop is now owned by a new owner, Toni. She graciously reimbursed me for the prior owners shoddy workmanship. I highly recommend dealing with such an honorable person. read more

The Custom Shop - Furniture Stores Near Me - Watertown, Massachusetts

The team was extremely helpful during the process of reupholstering a beloved heirloom chair. The fabric selection was amazing, the workmanship is impeccable, and the chair is beautiful! read more

The Custom Shop - Furniture Stores Near Me - Watertown, Massachusetts

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They did a great job guiding us through the process Very friendly staff Easy to work with They did it on time and on budget with an incredibly quick turnaround Very comfortable recommending these folks read more

The people at the Custom Shop were friendly, well informed, efficient and very nice. I was very pleased with what they did for me. I highly recommend them. read more

Excellent service and price. Worked on my RH cushions which came back better than new. Great advice- no pressure sales. Helpful and friendly. Will gladly return. read more

These folks did a complex custom bench project for me, with tight specs. The work was spot on. They were very professional, on time, price was good, and it was a pleasure working with them. I will definitely go back to them for the next project. read more

Just one more rave review for the custom shop! They helped me with cushions for built in seating in my living room. It came out perfectly!

We just had The Custom Shop reupholster a much loved club/easy chair for our living room. It was it need of new upholstery and some better cushioning. The Custom Shop did a great job of helping find the right fabric (beautiful color and texture) -- which was not easy. It's now finished and back home and looks fantastic and is more comfortable than ever. Toni was so helpful in pulling it all together. Highly recommend The Custom Shop. read more

Again, never showed up for their payment review on 8-29-22 in Waltham District Court. Not only do they perform shoddy work; they then won't own up to their responsibilities. They have a judgment against them that they are ignoring. NEXT, a sheriff will be sent to collect. they won't even response to the district court. I'm amazed that other people aren't as displeased with them as I am. I had hoped the girls were more honorable than Barry who handled this repair. read more

Wonderful and professional company that has a long history of excellent work/product/service. Toni has been incredibly helpful to me over the covid period where I could not get in to finish my order. They have a wonderful following of repeat business and I look forward to working with them in the future. read more

I cannot be happier with the great workmanship on the reupholstery and restoration of 6 dining room chairs which are about 100 years old. Everything went smoothly from selecting fabric to pickup and delivery. I highly recommend The Custom Shop! read more

After months of looking at fabrics, etc, we finally ordered cushions for our dining room window seat. I picked them up on Thursday (01.22.16), which is when they said they'd be ready. They are beautiful. And they fit perfectly. I sat for a while reading and they were very comfortable. And everyone at the shop was great to deal with. We couldn't be happier! read more