My wife and I bought several pieces of furniture from them always extremely helpful professional…read moreand courteous inventory is always top quality highly recommend this business

Ive been shopping there for over 6 years - I have spent thousands of dollars and I will now never…read morego back. I had two maddening experiences in the last week or so. They have great stuff but honestly Im DONE!

Patrick and mattresses went well beyond expectations and got my mattress delivered sooner than I…read morecould've possibly expected. He's the best go see Patrick and mattresses.

I am extremely disappointed with my experience with Jordan's Furniture! We purchased a sofa in…read moreMarch 2023 for $6,648. The salesperson spoke very highly of the quality and longevity of the couch and made us feel confident we were investing in furniture that would last our family for many years. By early August 2024, I had already contacted Jordan's about significant pilling we'd seen over the the last year of owning the couch. They sent me a Gleener, but it didn't help. I then purchased an electric fabric shaver myself, yet the pilling just got worse and more extensive. The couch also has significant sagging in one corner. Jordan's sent a technician who glued in extra foam. I immediately questioned the appearance and was assured the foam would flatten. It did not. I am now left with a large visible hump while the original corner is still dipping. Despite all of this, I have repeatedly been told the condition is "normal wear and tear." After escalating the issue as far as I could through customer service, Jordan's final offer was an $1,800 STORE CREDIT on a $6,648 purchase. That credit would require me to spend more money at Jordan's to replace the couch while I am still paying off the original purchase. I do not expect a couch to remain brand new forever, but I also do not believe extensive pilling beginning after less than a year, significant sagging, and a repair that created an additional problem should be considered reasonable deterioration for a $6,648 sofa. Jordan's talks about creating "raving fans" of its customers in it's mission statement. However, this experience has left me feeling quite the opposite. I strongly encourage anyone considering a large purchase here to ask exactly what Jordan's considers "normal wear and tear" and what recourse you will have if problems develop. I'd also be cautious of misleading salespeople in the Natick location!

I ALMOST bought from Bob's for my living room set a year ago but really couldn't stomach their…read morecustomer service. I'm fairly sure Bob's furniture hires their sales staff from the chaff that used car dealerships throw out. I've worked in sales AND customer service before, and these guys hardly fit the description of either. Going into the store with purpose I made a point NOT to engage the sales staff, having previously heard that they make a pack of jackals look cordial. Finally though I couldn't guess anymore and needed to speak with a sales person. The ongoing conversation felt more like a time share pitch instead of a back and forth Q&A about a loveseat. All said and done, I went with Jordan's furniture which ended up (due to some thankful specials) about the same price. I won't knock Bob's quality too much (though I won't brag about it either), but chain stores have to realize that sales staff are their front line in building the reputation of a business. If your staff are a bunch of commission chasing yahoos, you're going to scare a lot of people off. Go here for adequately priced furniture but go in ready and go in armed. You may very well find yourself in what Kenny Loggins affectionately called "The Danger Zone".

First of all, the salesman at Bob's was very pushy and trying to guilt trip my husband and I into…read morebuying a $1000 mattress when we were already spending $2k on a entire king bed set. Then, on delivery day, we learned that our arrogant salesman placed the WRONG ORDER for the King bed frame. When Bob's customer support got back to us, turns out, switching the wrong frame for the right one, with drawers, (which is more expensive than the basic frame without drawers and requires a box spring), would take an EXTRA TWO WEEKS. Then, on delivery day for the RIGHT bed frame, one of the delivery men BROKE ONE OF OUR STAIR BOARD STEPS! They said corporate would handle damages and get the repair taken care of, and they called the support to start a claim. If I could give 0 to negative stars, I would. Because...GUESS WHAT?!!! Their claims department just denied our claim and tried to gaslight us, so they could be CHEAP and wiggle their way out of responsibility and liability for the damage they caused to our property. They claimed that the damage was due to "normal wear and tear" This situation has been infuriating. So the lesson here is, if you want to have your ORDER MISPLACED, then have the replacement DELAYED, have you PROPERTY DAMAGED upon said replacement, and then DENIED FOR REPAIR CLAIMS, Go with the Natick Bob's Discount Furniture.

I am a frequent browser in the Natick store, and loyal customer! Saamma always greets me and is…read morehelpful at every turn. We have bought seasonal decor, mirrors, chairs, a bistro set and the most beautiful chandelier (terrific suggestion, Saamma!). Clearance items are terrific!

We really liked the purchases from Arhaus! The services are great - Chris helped us and he followed…read moreup all the time. He is very responsive and has good taste. He helped us find items that matched our house and he was very patient during the whole process.

HomeGoods in Framingham is a large location with a broad and regularly rotating inventory that…read morecovers kitchen items, home decor, furniture, bedding, bath supplies, and seasonal goods across a wide range of aesthetics and price points. We walked into a store that rewards browsing rather than targeted shopping, since the stock changes frequently enough that what was there last week may not be there this week and something unexpected tends to surface on most visits. The selection here is genuinely varied, and the discounts on home goods relative to what the same categories cost at full price retailers are the main reason the store draws the regular traffic it does. Kitchen items in particular tend to offer strong value, and the decor section covers enough range that most aesthetic preferences find something worth considering. Seasonal inventory, particularly around the holidays, brings in items that sell quickly and reward earlier visits in the season. Checkout is a longer process that can wear on you. The register staffing runs lean, and wait times of fifteen minutes or more are not unusual even for small purchases. Weekday visits do not reliably avoid the problem the way you might expect, so building some extra time into the trip is sensible regardless of when we go. For a home goods treasure hunt with genuine savings and a consistent checkout bottleneck, HomeGoods in Framingham delivers on value but demands patience at the register.

This is a pretty good home goods and I love that it tried to cross from the mall…read more It has a pretty good selection. And of course the prices are always dependent on what you wanted but I always feel like the prices aren't that bad.

This is by far the worst furbiture store experience I have ever had. Avoid this place, unless you…read morelike hassle and inflexibility. The system here is from the 1990's befote the internet was invented. Whatever you buy here, once your credit card goes through is unchangeable. They have no furniture in stock ... everthing in the store must be ordered and delivered. Add $300 to the cost of any furniture you buy for delivery. You heard that right ... $300 delivery fee! Non-negotiable. The worst part ... if you buy a dining set and decide you want two more chairs once its delivered ... $300 more for delivery of two chairs! We (regretfully) bought a couch here and after it was delivered, decided we wanted the matching ottomon. The $400 ottomon had a $300 delivery fee attached. 'You shoukd have bought it with the couch', they said. It's almost like they don't want to sell furniture. The wirst is the total inflexibility of the system. We ordered a sectional couch, which would take almost a month to arrive. Three of the pieces were delivered in 1 week. The other two pieces would be delivered in 5 weeks. We paid one $300 price for the two deliveres since it was the same order. However, when the couch arrived, it looked totally different in our living room than it looked in the showroom with a million spotlights on it. We called to ask if we could change the color before the next delivery of the last pieces came. They told us we would have had to pay something crazy like a 20 - 30% restock fee plus another $300 delivery fee to change the colour. The couch was $4,400. That would mean over $1,000 to be able to change to the different colour. We live 10 miles from the store!! Jordans, Bob's and just about any other furniture store offer a satisfaction guarentee where if you don't like what you buy, they'll exchange it for free! Macy's won't help you. So, now we are stuck with a $4,400 couch we hate. It looked and felt great in the store. It looks like shit in our living room ... and even worse, it feels like shit. The soft, foamy cushions in about 3 weeks of use lose their fluffiness. There is a crater where I have sat to watch tv and when you sit in the cushions, now your ass practically touches the frame below. Read the reviews of Macy's couches and you will see this is a common theme. I'd expect this from a cheap couch ... but a $4,400 couch that now feels like we bought it at Big Lots. Pardon my french but fuck this place. The staff here suck ... they are unfriendly, swarm you like flies when you walk in ... stalk you around the store like Michael Myets while you are browsing and then are of zero help after the sale. Seriously, I hate to give this place even one star. Delivery fees 3x the other stores ... no in-stock inventory at all ... total inflexibility on exchanges ... it's just a huge nightmare dealing with this place at all.

Not a good experience, will not be using them again. We ordered two custom sectional sofas for our…read morebasement. Given the tight stairwell to get the pieces downstairs, we asked for someone from the store to come measure to confirm what we had chosen we fit. He said it would. Turns out it wouldn't so we had to go back and choose something else. Then they called four times for my credit card info between ordering and placing the deposit and the delivery. They actually called me a month before delivery to say that they had to put a hold for the charge on my card just to make sure we'd pay it. When the sofas were delivered, the delivery guys were convinced they wouldn't fit. I told them to take the pieces out of the boxes. They fit down the stairs but left us with a big hole in the wall and a huge mess of styrofoam and cardboard all over the house. One of the sofas was damaged and the customer service rep - when we finally got someone on the phone - insisted that someone had to come out to look at it despite me sending them a picture of the ripped fabric. We worked for weeks to get someone to agree to reimburse us for the damaged wall and then ultimately decided to return the damaged sofa instead of ordering a replacement because we were done dealing with them. When the "white glove" service came to pick up the sofa, after changing our delivery time 90 mins before they were supposed to be here, they damaged our newly painted walls in two places. The men barely spoke English, didn't offer an apology for the damage he very clearly caused with his carelessness, and walked out of my house. Customer service then argued about reimbursing us for both damages and went back on the price they agreed to after the sofas were delivered. Needless to say, we will not be purchasing anything else from Macy's and will suggest others steer clear as well. One of the worst furniture buying experiences we've ever had.

I love love the staff at this world market! And the world of itself I am never . These folks…read morehelped me design and put together things for my daughter's spare room where she was having guests in a week come. They took their time and created a beautiful room for her. I love the rug I bought. I loved the lamps! One I'm planning to go back and buy. Really exceptional thank you.

I absolutely i love this store and I wish that we have more of them near where I live. It is…read morechaotic? Yes. I really couldn't tell you where everything is but its adorable. I love the variety of things from ornaments which were adorable, food from all over, drinks from everywhere, etc. Its so great

I had a great experience looking for modern leather chairs. The one on stock arrived within a few…read moredays. Put together with 'white glove service'. The sales team was very responsive.

For an affordable modern furniture store, this is almost as good as it gets. The space is a bit…read morecramped, but the salespeople are super friendly (they are Russian) and have a fantastic array of modern furniture. Many of these items, if found at DWR or CB@ might be tagged at $6,000 or more, but here you can get an awesome sofa for around $1200-$1500, which is unheard of in this design style. I got the bungee chair for around $200, the same price I would have paid for an ugly, overstuffed desk chair at office depot or something. Location is less than desireable, but everything is "45 minutes" away in Massachusetts. It's to bad hanna b. had such a miserable experience, but the owners were really nice to us. I would set up my own delivery service probably, and stick to the seating like chairs, ottomans, sofas, lounges, etc., instead of wardrobes and stuff. They even wrote us a thank you note in an email after they saw our blog post about how much we liked their store. If you can only afford $2000 or less on a sofa, and love modern style, this is really the only place to go, maybe in all of New England. make sure you set your emergency brake in their sloped parking lot, though. and don't forget to check out the basement for some more hidden gems.

Sydney is AMAZING! She the kindest, most helpful, positive and knowledgeable person we have…read moreexperienced on our "couch hunt." Sydney really listened to us and she could see the similarities in the different couches we liked. It made the process less overwhelming. We love Boston Interiors for the outstanding design associates and the choices they offer. Thank you Sydney!!

After 10 weeks of waiting for our two bed frames, serving table, half chair with ottoman, and couch…read more- it came out to little over $15,000. Now that is a lot of money. And I expected better from Bethany and the team. The reason behind this one star is I am going to come out as a Karen. The people came over, delivered and put everything together. Literally the first night, one of the screws on the bedframe was bent. Now this makes me wonder the person who was installing this was thinking "eh, they wont see this." Guess what....we saw it. So we called them to ask can they either send us a replacement part so we can fix it? No of course not. They needed a technician to stop by. That took 9 days. By the time the technician came, he fixed it under 5 minutes. Wonderful! But again, you could have just mailed it to us. We even showed them photos of what it looked like. So ridiculous. With the amount of money we spent on this, these team should have had an urgent need to take care of this ASAP. Not wait 9 days. Bethany, I hope you are reading this because I will make sure I would never recommend this to anybody every again.