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    Roche Bobois

    1.0 (1 review)
    Open 10:00 am - 5:00 pm

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    13 years ago

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    Roche Bobois

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    Bob’s Discount Furniture and Mattress Store

    Bob’s Discount Furniture and Mattress Store

    (180 reviews)

    $$

    We went here to get a new couch. This was our second visit to a Bobs in the last month. The first…read morewas to the Somerville location. This experience was much better. Debbie helped us pick the perfect couch without being pushy or salesy. She walked us through the options and when it was time to check out the manager was super friendly too. We felt welcomed and actually ended up going for a cheaper option that what we had initially decided. We can't wait to get our new couch in our new home!

    First of all, the salesman at Bob's was very pushy and trying to guilt trip my husband and I into…read morebuying a $1000 mattress when we were already spending $2k on a entire king bed set. Then, on delivery day, we learned that our arrogant salesman placed the WRONG ORDER for the King bed frame. When Bob's customer support got back to us, turns out, switching the wrong frame for the right one, with drawers, (which is more expensive than the basic frame without drawers and requires a box spring), would take an EXTRA TWO WEEKS. Then, on delivery day for the RIGHT bed frame, one of the delivery men BROKE ONE OF OUR STAIR BOARD STEPS! They said corporate would handle damages and get the repair taken care of, and they called the support to start a claim. If I could give 0 to negative stars, I would. Because...GUESS WHAT?!!! Their claims department just denied our claim and tried to gaslight us, so they could be CHEAP and wiggle their way out of responsibility and liability for the damage they caused to our property. They claimed that the damage was due to "normal wear and tear" This situation has been infuriating. So the lesson here is, if you want to have your ORDER MISPLACED, then have the replacement DELAYED, have you PROPERTY DAMAGED upon said replacement, and then DENIED FOR REPAIR CLAIMS, Go with the Natick Bob's Discount Furniture.

    Boston Interiors - Our largest showroom in Natick, MA. Furniture, mattresses, rugs, decor and more.

    Boston Interiors

    (27 reviews)

    $$$

    Recently my family and I went to Boston Interiors and worked with Kelsey and the Natick team to…read morefind new counter stools for our kitchen island. We did find one that we all liked and even had a chance to try it out in our home to make sure it fit and worked with the traffic flow and overall comfort. We are still in the midst of looking for the perfect counter stools. I would always go back to Boston Interiors for their amazing service, kindness, attention to detail and really listening to customers without any pressure whatsoever. Even when we didn't buy from the team in Natick, they continued to help and provide support in our quest for the perfect counter stools. We had a wonderful experience and when we do decide on furniture to buy, I will go back to Boston Interiors in Natick.

    After 10 weeks of waiting for our two bed frames, serving table, half chair with ottoman, and couch…read more- it came out to little over $15,000. Now that is a lot of money. And I expected better from Bethany and the team. The reason behind this one star is I am going to come out as a Karen. The people came over, delivered and put everything together. Literally the first night, one of the screws on the bedframe was bent. Now this makes me wonder the person who was installing this was thinking "eh, they wont see this." Guess what....we saw it. So we called them to ask can they either send us a replacement part so we can fix it? No of course not. They needed a technician to stop by. That took 9 days. By the time the technician came, he fixed it under 5 minutes. Wonderful! But again, you could have just mailed it to us. We even showed them photos of what it looked like. So ridiculous. With the amount of money we spent on this, these team should have had an urgent need to take care of this ASAP. Not wait 9 days. Bethany, I hope you are reading this because I will make sure I would never recommend this to anybody every again.

    Roche Bobois - furniture - Updated May 2026

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