Very surprised to see the one star reviews. Bettina was fabulous. I had very little time to pick up…read morea mirror. She was extremely helpful and efficient and not only took my order on the phone, but brought it down to the loading dock for pick up. I did not have to park or go into the mall. Five starts because of her!

Very helpful staff. They assisted me in a few different purchases and were always accommodating and…read morefriendly. I made a mistake on my last purchase and they were willing to help and get me the right item. Love this store.

First of all, the salesman at Bob's was very pushy and trying to guilt trip my husband and I into…read morebuying a $1000 mattress when we were already spending $2k on a entire king bed set. Then, on delivery day, we learned that our arrogant salesman placed the WRONG ORDER for the King bed frame. When Bob's customer support got back to us, turns out, switching the wrong frame for the right one, with drawers, (which is more expensive than the basic frame without drawers and requires a box spring), would take an EXTRA TWO WEEKS. Then, on delivery day for the RIGHT bed frame, one of the delivery men BROKE ONE OF OUR STAIR BOARD STEPS! They said corporate would handle damages and get the repair taken care of, and they called the support to start a claim. If I could give 0 to negative stars, I would. Because...GUESS WHAT?!!! Their claims department just denied our claim and tried to gaslight us, so they could be CHEAP and wiggle their way out of responsibility and liability for the damage they caused to our property. They claimed that the damage was due to "normal wear and tear" This situation has been infuriating. So the lesson here is, if you want to have your ORDER MISPLACED, then have the replacement DELAYED, have you PROPERTY DAMAGED upon said replacement, and then DENIED FOR REPAIR CLAIMS, Go with the Natick Bob's Discount Furniture.

The first corner piece was missing a bracket, so they said they would send a new corner piece. They…read morecould not just send me the bracket - they said they had to replace the entire thing. The second one the brackets did not line up at all. The delivery crew tried to wedge the pieces together. The pieces of the sectional were completely crooked, but they seemed to think that might be ok. We said no we want the original one back off the truck because at least that one could line up with the other pieces even if it couldn't attach. Items were unpacked on the grass in the front yard as pictured even though there was plenty of room inside. The original piece was damaged when it was put on the truck.

They're out of business, which is too bad. We loved them. Also, don't be fooled by the signed still…read moreon the building. It's a piano and rug store now.

Knife sharpening service was very good. It is a beautiful thing to have sharp knives again. And…read morethey taught how to maintain the edges in the interim. The store has lovely, high quality items for the kitchen too.

I absolutely i love this store and I wish that we have more of them near where I live. It is…read morechaotic? Yes. I really couldn't tell you where everything is but its adorable. I love the variety of things from ornaments which were adorable, food from all over, drinks from everywhere, etc. Its so great

Stumbled across World Market while I was exploring Shoppers World. I never heard of this place up…read moreuntil that second. What a hidden gem! They have so many things from snacks & drinks to décor. The variety of their snacks is  top tier! There are foods and condiments from all over the world! My mom and I have been looking for a certain type of ginger snap cookies for weeks.  I found the Swedish ones and they are out of this world. They are thin, light and crispy. I also purchased the travel size Tajin bottles. I will be back to get more things!

Sydney is AMAZING! She the kindest, most helpful, positive and knowledgeable person we have…read moreexperienced on our "couch hunt." Sydney really listened to us and she could see the similarities in the different couches we liked. It made the process less overwhelming. We love Boston Interiors for the outstanding design associates and the choices they offer. Thank you Sydney!!

After 10 weeks of waiting for our two bed frames, serving table, half chair with ottoman, and couch…read more- it came out to little over $15,000. Now that is a lot of money. And I expected better from Bethany and the team. The reason behind this one star is I am going to come out as a Karen. The people came over, delivered and put everything together. Literally the first night, one of the screws on the bedframe was bent. Now this makes me wonder the person who was installing this was thinking "eh, they wont see this." Guess what....we saw it. So we called them to ask can they either send us a replacement part so we can fix it? No of course not. They needed a technician to stop by. That took 9 days. By the time the technician came, he fixed it under 5 minutes. Wonderful! But again, you could have just mailed it to us. We even showed them photos of what it looked like. So ridiculous. With the amount of money we spent on this, these team should have had an urgent need to take care of this ASAP. Not wait 9 days. Bethany, I hope you are reading this because I will make sure I would never recommend this to anybody every again.

My wife and I bought several pieces of furniture from them always extremely helpful professional…read moreand courteous inventory is always top quality highly recommend this business

Ive been shopping there for over 6 years - I have spent thousands of dollars and I will now never…read morego back. I had two maddening experiences in the last week or so. They have great stuff but honestly Im DONE!

Well stocked beautiful place. They have everything and you get excellent customer service.read more

Have had nothing but positive experiences with this vendor. They have FANTASTIC "live displays"…read more(aka outdoor showroom) with multiple set ups showing the materials they sell so customers can easily visualize the end product. Patty Silvester is awesome. She has been impressively responsive throughout our shopping experiences. Sent a customer to pick out pavers... he walked out with an almost brand new outdoor kitchen!!! (Although, his wife's eyes looked like they could shoot lasers ha!) that is... until he told her he got EVERYTHING, the grill, mini fridge, cabinetry etc all for $4k!!! (When retail, was about $11k!!) The pavers were great too. And BYL even delivered them down the narrow south end alleyway between abutting brownstones which was rediculously stressful. I thought my jaw was going to fall off. We couldn't even get pick up trucks down there! They brought a forklift on the back of the delivery truck, zipped right down and dropped the pallet EXACTLY where we needed it!!!! Needless to say, very pleased with our experience. Now, had the 2 previous reviewers had more patience, maybe they wouldn't have spent $20-30k on materials but half that AND SCORED SOME! Oh well, their loss - Our gain! We have since gone on to work with BYL for 4 projects. We have gotten to know the team very well. They are responsive to email, pay attention to detail to make sure that nothing is overlooked and when it comes to renovations-- man, even the smallest detail overlooked can have consequences of EPIC proportions. THEY GET IT. THEY GENUINELY CARE FOR THE CUSTOMER AND MAINTAINING A POSITIVE RELATIONSHIP. Love these guys and until they give us a reason to not, will keep coming back.

They abruptly closed their doors in December 2025, leaving people without the furniture they paid…read morefor. Seems Robert Richards, who took over in 2022,ran the business into the ground.

Closed. They went out of business The doors were locked and couldn't get a chance to look for…read morefurniture. Too bad. It was a nice store