Laurentia from the design department is absolutely stellar. Super friendly, knowledgeable and gets it done. Thrilled to have had her help us navigate our design choices for our bathroom remodel. The store's selection and pricing is good although they don't do a very good job balancing the inventory across all of their stores. I'm having to drive up from the South Shore to Danvers for some of the tiles. Apparently they don't to store-to-store transfers? Also the order pickup area's staff isn't super professional. They picked our order and were riding the warehouse palette jack, screwing around, which caused a few of our boxes to topple order. We're relieved nothing was damaged but I wonder what OSHA would have to say about that. Also why does the staff here never, ever, ever pickup the phone? We tried calling the store over a dozen times for a quick question, over the course of a few days, and nobody ever picked up... read more

Great selection of flooring at great prices. Great device as well! Many locations in New England.

I needed just 2 sheets (about 12" x 12" each ) of decorative tile for an accent piece in my kitchen. I was told I could not purchase just 2 sheets, but had to buy the entire box. But I could return unopened sheets that were not used. These were purchased in August 2025 and altho my receipt clearly stated that items could be returned within 90 days, when I attempted to return the unused , unopened sheets of tile less than 60 days after date of purchase, Floor and Decor REFUSED MY RETURN STATING THAT THE TILES I JUST PURCHASED 60 DAYS AGO WERE NOW OUT OF STOCK AND UNRETURNABLE!!! Beware of buying anything from this place as everything is "out of stock" within months of biuying it! read more

Floor & Decor has been a Godsend. After getting an astronomical price from another tile place, we came here from RI. The prices as well as selections are excellent. One quick comparison -- I chose tile at the other shop which would have cost $1900. At Floor & Decor we got beautiful tile for the same space for $500. Today, we were helped in Avon by Gabriel In flooring. He couldn't have been more responsive and helpful to us! We have been here about 10 times in the last month and have more trips in store. read more

I had to deal with them and had a terrible experience. I needed two pieces of marble baseboard because the ordered I did online before was just a little shy from it. So I needed right away and their store was the only one that had it. I needed two and they only had 3 so I ordered 2 from the website to secure it then went to pick it up. I had to drive 2 hours back and forth. When I got back, I found they gave me the wrong one. I then tried to reach them and called a dozen times and no one answered. Don't ever want to deal with them again. read more

Huge The biggest flooring store I've ever been too. It's a new facility and people say, "if they don't have it no one does." The place is so big it can be overwhelming. From tile to hardwood flooring they have you covered. The only issue is that we couldn't get anyone to help us. In a store this big on a weekend day, you should have more helpers. It is difficult to find an item that you may have already scouted out before your visit. Your going to be here for a while, be prepared. Thanks read more

Great selection, very helpful staff. Ordered Viviano marble for kitchen backsplash. They made sure I had all the supplies and helped me load the car. I will be buying again. read more

Torrie was an incredible help to us as we were trying to decide what worked for our new bathroom. She stayed with us and walked us through what we needed and the pro and cons. We felt so relieved and hopeful for our new bathroom. Floor & Decor is lucky to have her. Thank you ever so much read more

I would not set foot in this store ever again!! I purchased 65sf of stone ledger @ 5.49sf. Within in a short time I saw it advertised @ 4.39sf. I called the store and they told me that the only way I could get the better price was to bring it back(return it) then buy it again Isn't that efficient????? I then called the customer service center an they told me the same. I will do just that to save $75,but will never buy from them again. I suggest the you go to a more reputable establishment read more

I want to thank Bizzy in design for helping select a beautiful tile for my backsplash and selecting all the material to complete the job. My friends and family want to redo their kitchen after seeing the before and after. I will be returning to complete renovation of my bathroom. read more

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It's been a long while since I've been impressed enough with service and knowledge to take the time to write a review. I wanted to specifically call attention to the outstanding care and attention that David Picard, as well as the store manager (Janice) provided. At every single inflection point, David followed up, checked in (by email and phone), and made absolutely certain that the order and job was completed well. He helped me through an exchange when 5-6 of the boxes that were given to the installer were incorrect and was incredible fair and kind throughout the process. There were logistical snags nearly every step of the way on this order (not due to him or the store in any way) and the entire staff and David came together to make it better, more manageable, and less frustrating. It's worth the drive to work with these folks- they know what they're doing, the selection is stellar, and the service (particularly from David), is some of the best I've ever had in a store. Ever. Thank you David and Floor and Decor! read more

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We're in the throws of remodeling our (very) dated kitchen, and despite our best efforts, my husband and I have been unable to "commit" to big decisions like the tile backsplash and flooring. While we were in the area at IKEA, we took a peek at what home improvement stores were nearby-- this one popped up unexpectedly. The store: -Easily accessible off of Route 24 in Avon. -nearby other frequented stores: IKEA, Home Depot, Jordan's Furniture, Christmas Tree Shops. -warehouse feel but clean, spaced out and well organized. -easy to navigate. Aisles are clearly marked. The staff: -we were approached several times by different staff members throughout the store, offering assistance. They have help available no matter where you are in the store! -checkout was quick and easy-- no wait. The cost: -we found that the cost of items that we were pricing (tile backsplash and flooring) were $1-2 cheaper at Floor & Decor than at big-box competitors. While we only walked away with samples, we felt encouraged by the vast number of options presented to us (compared to their competitors)-- styles and finishes we'd yet to come across! Add to that the more than attractive price, and it's all but certain we'll be utilizing Floors & Decor to finish out our kitchen remodel. read more

Worst customer service ever. I've been trying to reach them for a simple question regarding my order, it wouldn't take a minute to help me, but after calling multiple times and waiting longer hours until someone cut the call, I gave up. read more

I would like to commend on excellent job done by Chuck!!!! He is unbelievable - true hard working, serious, responsible, meticulous, friendly. It was a pleasure dealing with him, and He is a great representative of Floor and Decor! Chuck's positive and enthusiastic attitude, his knowledge and professionalism, his genuine friendliness, patience and attentiveness helped me (He was so patient with all my questions...) I am sure that his work will be commended by his superiors. Please accept my genuine gratitude for Chuck's work. I will be back for my next project and want to work with him!!!!!! read more

My review is specifically for the Avon location. I drove over 2 hours to get to this location to get one thing. I knew exactly what I wanted and git there ten minutes before store closing to be greeted to a locked door and an employee who acknowledged my presence but gave me a wave away. What's the point of store hours if you can just make your own?! I've shopped at other locations and NEVER had this experience. read more

I've been to this store multiple times and each time Teleah greets me with a warm welcome. She's extremely knowledgeable and very helpful when it comes to answering any questions. The experience in the store is made easy because of her help. Great to work with on any home projects and provides insightful suggestions and what might be required for each selection. Just overall very pleasant to be around and straight to the point. Thank you! read more

First I want to say communication could be greatly improved ... I placed an order for tiles and set up delivery. I was never advised that the product would be dropped on a pallet in my driveway and that they couldn't bring it inside and place in my hallway. I am disabled, I did not want to leave the pallet of tile outside in the cold elements so I had to call someone to come and pay them to carry the tile inside. Upon inspecting the product, there was one whole box tiles completed shattered and broken! I have been on the phone for the last two hours trying to get through to someone to advise. No ANSWER at all!!!! This is unacceptable. My first and last dealing with this store. read more

Floor & Decor - Broken tiles - Home Decor Near Me - Avon, Massachusetts

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My husband and I spent a solid 2 hours with a very helpful member of the design team at the Avon store today. Tina Lynch made our experience productive and fun. More important, her creativity and guidance resulted in us identifying all the right pieces to renovate most of our home after it was damaged by a flood . We are very excited to see how the new tile and flooring looks in our home! We could never have done it without her and are so grateful for her expertise and assistance! read more

This place is terrible. I'm a flooring contractor who ordered thousand of dollars worth of flooring on august 4th and was told 7-10 days. The product hasn't even shipped yet and I have called twice already and been told it would be shipped that day. Worst customer service I've ever experienced read more

We saw a bathroom vanity online and it was in stock, we drove 40 minutes there. Once we got there they told us it wasn't in stock to order online for store pick up. When we got home we went online to order it and it said it was in stock again, only 40 minutes later... my husband bought it online. We drove there for the second time to pick it up. The customer pick up associate couldn't have been any ruder to us. When they brought it out the front was scratched and the back looked like someone had punched a hole in it. We got a full refund and will not be back for anything else. My only reason for giving this 1 star is because the front door attendant Adam was awesome!!! He was so helpful and very apologetic. read more

Store is pretty big. Has a lot of selections. Unfortunately, what you see is what they have for the most part, in relation to tile. The design services is a joke. Total garbage and waste of time. The 'design' person (soraya) was totally uninspired and dragging. There is no way she is a 'designer'. Think the most useless person at a Home Depot. I have no idea how she got a job as a designer. She didn't look at what I gave her for photos and reference. Instead we started walking around the whole store looking at crap that was not related to what we talked ***Update*** Look at the response from these morons. I'm telling them their design services is a joke and they come back with a can response to sign up for their design services! Clowns. read more

This place is awesome . I received the best customer service when I was looking for new flooring . He helped me pick out the best flooring for my needs . I've had the flooring installed LVT and it looks fabulous. Great pricing and great service . Thanks so much read more

This is the Box Warehouse store of flooring products. Great layout, and selection. Great prices. Staff could be more knowledgeable about the Shluter Bath and shower systems, otherwise great company. Saved lots on marble. Mom and Pop tile shops still have some things Decor doesn't have much selection of like bull nose rounds for shower tile. read more

Strike one- design person was rude to me when I asked for help. Strike two- no one asked if I needed help after an hour of shopping for backsplash tile. Strike 3 - stood in a check out line to return my samples for 20 minutes while two people at one register, not sure what the person in front of me was asking for, but really? 3 additional people behind me waiting to checkout. read more

I needed to return some tile due to it being the wrong color. Dean helped me and was super efficient, friendly and helpful. He looked up my receipt in the system and I was in and out in 5 minutes. Great customer service-will definitely buy from them again read more

Nice store for DYI but if you need installation GOOD LUCK. They refer you to a third party company that puts a request out to available contractors. They must have a very limited pool of installers because they said they do not have anyone servicing Cape Cod. Too bad. read more

It was my second time here and came to pick out and take home tiles for my bathroom remodel. Janice greeted us warmly and saw we were overwhelmed and called Josh over to help me and husband make our choices. Josh was amazing and patiently walked us through the large variety of tiles for both floor and walls to find us the perfect fit. His suggestions helped us narrow it down and we left with everything needed to put our bathroom back together. Can't wait for the finished product and Josh made it so much easier to do. Janice checked us out and was also great and I would highly recommend this store, but have an idea of what your looking for, as it is overwhelming with all of the choices they have! read more

This is the second time that I shopped at the Avon, MA store and I have to say the service is excellent. Patrick helped me today and he was very well-informed and a real sweetheart. I'm looking forward to purchasing all of my tile products at this store! Location is very convenient and close to 24. There are several other Home Improvement stores nearby. This election is vast, and the prices are much better than that other big box stores. I've got lots of new ideas for smaller accent projects that I'm now looking forward to doing! read more

Rodger was great he know, the product and was a pleasure to deal with. Kudos to Rodger!

If you have a large complicated pro-service order Asia Jones in the Avon, MA store is the person to work with. She went above and beyond in helping me with a complicated Pro-Service order. She made sure the 4 orders were packed on one pallet, double checked inventory versus order, and transitioned the order seamlessly when it was picked up by an outside shipping company. Asia is an exceptional employee who showed leadership and a dedication to her job. I hope Floor and Decor realizes what a special employee she is especially given all of the labor shortages. read more

I had an amazing experience at floor decor during tax free weekend. David Picard assisted me with all my purchases, and he made it extremely easy to check out. He was very knowledgeable which made my shopping experience super fun. I came home with exactly what I needed for my project. If you're doing any project and not sure what to purchase David is perfect for the job :) read more

Tom was very helpful. Super knowledge about products and helped my husband load a ton of tile into his truck.

We went to the store to get some basic items for our new bathroom. It was a bit overwhelming, thinking of the things that we needed. Then along came David. What a breath of fresh air. He pointed out what we were going to be needing and explained everything. We had a big win in getting EVERYTHING we needed in one store and some experience to go along with it. Thank you, David and the store. Fred P. read more

This place is a great place to purchase tile. I found the pricing to be very competitive. They also have a huge selection of tiles and flooring to choose from. The sale associate Gabe, took his time to help me out with all my flooring needs. He was patient and informative. Overall it was a very pleasant shopping experience. read more

**Update** I want to update my review below to state that I am extremely happy with the customer service here. I went back a month after purchase and they took care of my issue promptly. The whole process was very easy. The tiles here are way cheaper than Home Depot and Lowe's. In some cases, the exact same tile is 50% cheaper. Porcelain is porcelain so it doesn't matter where you buy it from if you are concerned about quality. Just look at the PEI rating when you are buying porcelain tiles. The boutique tile stores have very nice looking porcelain and if you are looking for that, then this is not the place for you. But there's still good stuff here comparable in beauty to what you see at fancy stores. I bought $1000 worth of beautiful glass tiles from this place yesterday for a new shower. Not regular glass tiles but tiles with some detail in them. It was $7.50 per square ft. If you've shopped for glass tiles you know that this is a very good rate. Pretty certain I'd have to pay $16 per sf at other places. (I'll update my review in case the tiles crack or something.) The staff here is wonderful. Several of them approached us and guided us to the right aisles and helped us with our purchase. The store is huge, clean and organized and the staff use up-to-date software to pick out the tiles and check for inventory etc. We were helped by a young lady Pamela -- she was very personable and helped us with the square footage (we knew it already but she still verified it on her computer and made sure we weren't doing anything incorrectly). Highly recommend. read more

After seeing the ad on TV, my husband and I decided to go to Floor and Decor for tile for our bathroom renovation even though it is 60 miles away from where we live. Within minutes upon entering we approached by a young lady, (Pamela), who asked if we needed help. After discussing what we needed, she came up with several combinations as she asked questions about our preferences. We came up with a great combination of tiles that I am certain will look great in our bathroom. She figured out all that we needed and finished up the purchase with the grout and sealer. That was at the other side of the store and we met the manager (Jonathan) and another associate (Dylan) who directed us to the correct grout for our tiles. After paying, Jonathan and Dylan loaded all the tiles into our car. We had a very positive experience and the customer service was fantastic! I will recommend this store to everyone I know who is looking for tiles and wants to see a good selection at great prices. Thank you Pamela, Jonathan and Dylan! read more

They have a ton of tile choices in stock and the prices are good but you have to load it all yourself! I wish someone told me that before I showed up in a small car by myself. read more

Employees do not know the product line. Recommended the wrong item and it cause my job to have problems.

I came by a week ago after setting up a design appointment online. I dont have a very good eye for what looks good together. If i was rating on my first experience it would be a zero. Melissa was not knowledgable at all. she tried to sell me 8 boxes of tile when i needed 2! she also was not very good at customer service. I asked to speak to her boss. Landon comes over to help and he was so understanding and helpful. I feel confident that i was sold the right product from him. he listened to me when i explained the project specs for this project. I am happy you atleast had someone who knew how to help read more

Floor and Decor has excellent product but terrible customer service and lacking store help on registers. One line open and lots of employees standing around but no one pitches in. The girl on register who I have had numerous times and so helpful and pleasant but can only do so much.. I returned product and 6 weeks later waiting for refund. Have called numerous times and put on hold and told will get call back. read more