I bought a Living Room Couch & Matching Chair which looked great in the showroom. When they were…read moredelivered, however, I looked like a midget in that chair. It swallowed me. Jordan's came back and refunded my money....no questions asked.

We have bought furniture from there several times but mainly from the outlet downstairs where…read moreeverything is discounted and priced to go. It's not easy to find what you need but they do have a large selection. I think the only time we don't get furniture from that store is when we can't find what we want in the outlet section downstairs. They do have a large selection in the discount area and even in the non discounted section on top but the prices on top are a bit high for us on top. We have even bought a mattress from there maybe 15 years ago. I would check that store first to see if they have what you need discounted and then if you don't don't something you like, check other places.

I was on my way to IKEA in Stoughton MA and I stumbled across this place…read more While they did have some cute furniture pieces, I checked on delivery pricing to Rhode Island and it was kind of more than I wanted to pay. So if you live in that area and have a means of transport, you might want to check them out. They had a great selection of rugs And furniture pieces for every budget. I don't know why it takes numerous times to post pics but I'll try again.

Horrible customer service. Only reason I purchased from this store was they Promised a delivery…read moredate. Furniture did not get delivered until months after agreed date. Absolutely no help or offer to remedy their mistake after numerous phone calls to the store. Furniture was good quality and only reason for a single star. Would not recommend.

Can I give negative stars? Went there today to look at their selection of dinning room tables…read more Worst configuration of any furniture store I've ever been in. This is an office building, not a showroom there were about 20 offices that had things mishmashed in them. No rhyme or reason to anything. Best part, we walked the ENTIRE cornmaze and NOBODY addressed us, spoke to us, acknowledged us. Nobody. At all. The entire time we were there. I won't bother going back. Ever.

This place is insane. It's in an abandoned medical office building with a maze of hallways and…read moresmall rooms. It felt like a crazed dentist was going to jump out with a pneumatic drill every time we turned a corner. Worth going just for the freaky factor.

This was, quite possibly, one of the absolute worst delivery and customer services experiences I…read morehave ever had with a business. My husband and I recently moved into a new home and ordered two bedframes from Bob's, one full and one king. On the initial date of delivery, the full frame was built with no issues, but we were informed that there was a broken piece with the king frame, and that they would have to undo it and take it away. The gentleman who delivered it was incredibly nice and got me on the phone with customer service. I spoke with a woman who informed me the delivery would be replaced a few days later. When they arrived a few days later, they came with only parts for the frame, and not the entire replacement frame. This time, they left the miscellaneous pieces of frame in our bedroom, taking up space, and we had to get on the phone with customer service AGAIN. This time we spoke to two different people (neither of whom seemed to understand what we were talking about or who understood our situation). And once again, they assured us that the next delivery (the 3rd attempt) would be correct and the entire frame would be delivered. When the third delivery was attempted, they (shocker) only came with just the pieces again and not the entire frame, but thankfully this group of delivery men were kind enough to move the leftover pieces of frame from our bedroom to our garage so they weren't in the way. My husband talked to customer service on the phone and very clearly explained the situation, and we were once again informed that the now FOURTH delivery attempt would be correct. This morning, which was supposed to be the final (correct) delivery, my husband received a phone call stating that they, once again, had the wrong order and only had parts for the frame, not the entire frame itself. After multiple other confusing & frustrating calls to customer service agents (who very clearly follow a script and have trouble straying from it), and trying to explain to them that we did NOT want a replacement or exchange at this point and just wanted a refund, we finally got a satisfactory response. We definitely not be purchasing any more furniture from Bob's and will be advising our friends & family against it as well. Save yourself the trouble and go to a different furniture store or get something off of Amazon.

We were there today to look for a power recliner for my husband. The sales person, Jennifer, was…read morenot pushy. She did not harass us. When we asked questions she pointed out several great options for my husband. He settled on one of the chairs that Jennifer had recommended because it was perfect for someone six feet plus. We had gone to three other furniture stores as well but found the perfect recliner due to Jennifer's help.

I passed by this furniture store at least once a quarter throughout the years and only decided to…read morego in because I was on the hunt for a new living room set. No frills from the moment you walk in, until you buy and leave. What you see is what you get! It's an overstuffed showroom with lots of great finds like paintings, baskets, chairs, tables, etc. The owner won me over with his dry sense of humor, and when he said, I have an award winning, million dollar smile ! The Sales Consultant Cecilia is a gem and so cute. She is funny as Fock and very personable. She kept it real and kept it going, and was cool doing it. She didn't hound me, yet let me know that she was available for any questions. I ended up purchasing a huge, dark grey sectional that felt amazing when I sat on it. Good Springs! I only paid about 1700 for the entire set, so if it gets damaged, I won't feel so bad‍ The delivery guys arrived the NEXT DAY and I was ecstatic when they started to put it together! The set looked HUGE in my livingroom... but it was still dope I gave them a nice tip! I'm taking off one star, because there were no expectations set around delivery times and I had to wait in the house the entire day

I had custom furniture ordered from Furniture Decor. I had done my research and knew pretty much…read morewhat I wanted. I saved about $1,100 between the sofa and chair going through Furniture Decor. Everyone was very responsive and two years later I am LOVING my sofa and wing chair. It is so hard to find good pieces now - everything is junk. I am happy to wait the few weeks for a set made in the USA and of high quality. 5 stars!

This is a store that stands behind its products. They recently repaired a chair purchased two years…read moreago after it popped a spring. Knowledgeable ,efficient and courteous repair tech came to my home and diagnosed the problem .He took the chair with him and returned it two days later good as new. No charge. I will shop here again.

delivered the wrong product - wrong feet - and has taken at least 4 months to fix it. Manager was…read moreunhelpful.

BUYER BEWARE!!! Lies, non-existent customer service, missed delivery dates, zero communication, and…read moreconstant excuses. I waited months for a furniture purchase while delivery dates were missed multiple times, with delays disclosed only after I repeatedly chased the store for updates. There was zero proactive communication throughout the process. I've had the great misfortune and displeasure of having to deal with Anthony Goode, one of the proprietors. He needs to get a serious lesson in customer service and hospitality or get out of the retail business. After the second missed delivery, he was unapologetic, deflected responsibility, and refused to provide a guaranteed delivery date. When asked to put everything in writing--including delivery commitments or compensation--he insisted on phone calls only, an apparent attempt to avoid a written record. After extensive back-and-forth and continued refusal to provide basic accountability or a firm delivery date, I was forced to cancel the order. Despite this, the business has refused to issue a refund of my 50% deposit. This is an unscrupulous and deceptive business operation that avoids transparency and accountability at every turn. Save yourself the time, stress, and money--do not shop here. Buyer beware!!!

Just want to give a huge positive shout out to Nathan at BoConcept in Boston…read more I visited my son in Boston and found the store on a whim. Nathan was completely gracious and very experienced with the creative and sales process. I returned to Atlanta to share some thoughts about a sectional sofa that I saw while in Boston. Later in the week Nathan remembered me and was so helpful during the long distance purchase process. Cudos to Nathan...cant wait until the new piece is deliveded. Michel

Laurentia from the design department is absolutely stellar. Super friendly, knowledgeable and gets…read moreit done. Thrilled to have had her help us navigate our design choices for our bathroom remodel. The store's selection and pricing is good although they don't do a very good job balancing the inventory across all of their stores. I'm having to drive up from the South Shore to Danvers for some of the tiles. Apparently they don't to store-to-store transfers? Also the order pickup area's staff isn't super professional. They picked our order and were riding the warehouse palette jack, screwing around, which caused a few of our boxes to topple order. We're relieved nothing was damaged but I wonder what OSHA would have to say about that. Also why does the staff here never, ever, ever pickup the phone? We tried calling the store over a dozen times for a quick question, over the course of a few days, and nobody ever picked up...

Great selection of flooring at great prices. Great device as well! Many locations in New England.read more

unique merchandise with reasonable pricing and good quality. you need to allow for a lengthy time…read morevisit in order to see all or go directly to your needs department or wear blinders on the way to it.

Came early enough to enjoy Breakfast here and it was fresh, hot, and worth the $2.49 plus free…read morecoffee with IKEA card! Decided to shop around and as usually our cart got totally FULL! The reason I did not give 5 Stars is we picked up an item and there were none in a box only the display! We took the display to AS IS and was helped by MATT, very nice and very helpful told us that he needed to find someone in The area we found it to get approved or a paper to say to sell it as display. We went back and truly looked for ANY EMPLOYEE ON THE FLOOR AND LOOKED AND LOOKED! Finally we found someone who said he would contact someone and after several minutes this young Dark Hair Gentleman who I found out later was known to Matt in AS IS! Well that employee was very unhelpful even condescending by pointing to the Skew saying that's the price but we said there is no other and this was display like he did not want to hear that! Again he used his finger and pointed and touched the skew as we help it and said that's the price! We put it back, shopped for 2 minutes and said.... Let's take it back to AS IS AND WE DID! Mentioned that that employee was very condescending and kept pointing to the skew on the back and walked away! Well, AS IS SAID " HE KNOWS HIS SUPERVISOR AND WHO IT WAS"! Very apologetic that we experienced really unfortunate customer service that he helped us and said that's he will sell it as Display and printed out a yellow sticker for it plus giving us a heads up where would we like the sticker cause once on its very hard to remove it so we said on the back! THIS IS EXCELLENT CUSTOMER SERVICE! I am very impressed that he took time to help us but also he made a sale! Now, for future shopping I have faith that whoever that Supervisor of that young man who was NOT THE TYPE OF EMPLOYEE TO REPRESENT IKEA! He will rectify or instruct that employee at better customer service! I hope that MATT KNOWS THAT HE TRULY KNOWS HOW TO DEAL WITH CUSTOMERS AND HAS GREAT COMMON SCENSE! THANK YOU! For future customers that shop there, If you have a question or concern and you did not get the respect or support in getting help or assistance, THEN SEEK OTHER STAFF, till your satisfied! IKEA SHOULD PRAISE THAT GENTLEMAN IN, AS IS!!!! Thank you!