I'm an IKEA addict. Yes, there are items I wouldn't purchase, but the only disappointments I've had have been on returrns. A very forgiving department, though. They really need to reinstate WICKED WEDNESDAYS in the AS-IS section of the store. At this time the textile bin is chockablock full! Sifting through all that material is a heck of a workout. IKEA changes foodstuffs/food vendors often and, boy, was it noticeable on the cinnamon buns. Still edible, but now I ask for the unglazed. The espresso is not bad at all, but they need a cinnamon shaker for the cappuccino...free with IKEA FAMILY card. read more

You can't treat Ikea as a store. You can't. The people who treat Ikea as a store never enjoy the experience. You have to treat Ikea as an event! What to Do: 1. Peruse the website and get an idea of what you want (especially if you're looking for large items). Be sure to check availability in the store and write down the item number. This is a "night before" job. 2. Sleep in. Why wake up early... sleep in. Then go have breakfast. If you REALLY want to get there right away, you can have breakfast AT Ikea. And for like 99 cents. And it's pretty good. But, really, you're better off having breakfast someplace else, and save Ikea for lunch. 3. Drive there. This may mean renting a truck or finding a friend with a truck or making sure there's room in your car to fold down your seats or whatever you need to do to be prepared transport home the spoils of your conquest. If it's not pouring, try parking on the top level. Parking is often better and easier up there. 4. Don't forget your list or your wallet or your cell phone (in case you get lost!). Head in and go upstairs to the showroom. Make sure to grab one of those little pencils and if there's no room to write on your list grab one of those pieces of paper. 5. Wander aimlessly. Look at everything. Sit on the furniture. Pick up the dishes. Jump on the bed. Think of it as a furniture-themed theme park. Take notes. 6. You've been wandering for over an hour now. Stop at the cafeteria for lunch. Have Swedish meatballs and mac and cheese or Swedish meatballs and veggies. Don't bother with the fries. Do have that apple pie looking thing and maybe a yummy sparkling juice. 7. Get ready to shop. Okay, I know, you've been there for three hours and you haven't even begun shopping.. but you brought a friend, right? And you're having fun. 8. Head down stairs, grab a cart, and, yes, wander aimlessly. Go up and down every isle. Touch everything. Remember, the wares are better than the furniture (if you're getting furniture, it's because it's good for the price and you need it, not because you've got a high end budget and are looking for the best stuff ever). Get some decent plates and candles and rugs and plants for cheap. Stay away from the cheap sheets. They recently got better, less cheap sheets. If you really need sheets, get the better ones. Buy curtains and rods and shelves. Don't buy wrapping paper, you can get it cheaper at Target. Buy neat, stackable, wicker chairs for your patio. Buy Earth-friendly light bulbs - your wallet will thank you twice (once for buying better looking cheaper bulbs in the first place than other fluorescents and again for saving energy at home). Make sure to get all the little things on your list.. but don't worry that you can't find the bookshelf you wanted... that part's coming. 9. Head out the the "warehouse" area. You'll know where it is when you get to it. Get a second cart. The large items type of cart. Find your item by number. There is a help desk, so if you need help, ask. 10. You've got everything you want! Head to check out and check out! WAIT! Not yet. Check the "As Is" section. Maybe you need an ashtray for your smoker friends who come over and smoke on your porch and they only come in sets of three but there's one in "as is." Or something like that. Could happen. CHECK. 11. Okay check out. If you have a little stuff, go to self check out. Did you bring your own bags? Okay, I know I didn't SAY to bring your own bags in the beginning, but you really should have brought your own bags. Well, yes, they have bags but you have to buy them. Oh, stop bitching about having to buy them! You should have brought your own bags anyway. It's good for the PLANET. Ikea cares, so should you. Are you done checking out yet? Good. Go get an ice cream. 12. Have a snack. Soft serve or maybe a hot dog or a cinnamon bun. It's been two hours since lunch and you'll want to check the import foods before leaving and you DON'T want to do that on an empty stomach. 13. Yes, more shopping. Walk through the foods section. Do buy chocolate. Stay away from Cloudberry and Gooseberry jams. Okay, I KNOW they sound like they could be good, but trust me, they're kind of bland and you can get better jams at TJ's. Buy more chocolate, that's not enough. Oh, and some meatballs. Oh, and those cookies look nice. NO, that wheel of dried wheat bread hanging on the wall is not going to be good. 14. You can leave now. Pack up your car and head home. Unpack but don't put anything together yet. Go have a drink. You've done enough for one day. Tips -Help is more plentiful than some think. And everyone's in a yellow shirt. -If you're buying big items use the online space planner to figure out what will fit. You can pre-plan your kitchen, living room, or bedroom. -If you're in a rush, you can skip the showroom and just shop. read more

Update: Ikea gave me a refund but was not clear about how they did it. Resulted in an embarrassing trip to Ikea for my friend because she could not use the store credit they gave me. (Almost) Four new chairs were bought. Sometime in September, my mom called and finally saw a refund from IKEA on her credit card. I felt victorious. A bit later, my friend decided to go to IKEA with a friend. We were finally going to get chairs, except this time they would be a different, cheaper model. At checkout, the earlier store credit that refunded shipping would not work. I was in the meantime having a great evening at a concert which was interrupted by this new IKEA ordeal. Then I had to call between my mom to figure out the exact number of the credit card return and my friend who was speaking to customer service. Turns out the store credit already was returned and lumped with the original cost of the four chairs. At the end of this, I realized I thought the price of the chair was different, and I inconvenienced everyone including me. That is a personal problem, I admit, and I screwed up. If only IKEA were clearer to me when that happened.. Then, we start assembling the chairs for our housewarming party when we realize an entire bag of pieces is missing, the horizontal metal bars and plastic holders. I curl up in a ball and cry. In the middle of November, we still only have 3 chairs. My friend emailed IKEA and heard nothing; she gave up and just ordered the part again online - still waiting for that. We both value or sanity and time more than the cost of this part instead of dealing with IKEA customer service ever again. I don't even know if I can ever step foot into an IKEA without going into a tirade and rant. My friends are tired of this story. I'm tired of thinking of it, and I'm glad it's finally over (mostly..). read more

Make sure to give yourself about half a day if you are serious about shopping here. Its HUGE and there are so many different areas to go through. As far as the quality of the product... I mean most people know that you are paying for what you get, good not great quality, but great prices. Everyone that I talked to was friendly and informative and even had some great suggestions when I asked about living room furniture. read more

The horror...the horror... On random Sundays my girlfriend would say "Let's go to IKEA and get some (blah blah blah)" I would reach for the gun I keep in my imagination and shoot myself in the head. IKEA on a Sunday is the worst. It's the only one near Boston or Providence, so it is JAMMED with happy girlfriends/fiancees/wives and unhappy men on Sundays. Several times I have had the pleasure of spending 3+ hours bumping into people and staring at laminate particle board, waiting for the ultimate pleasure of cramming said laminate particle board into my car, back to my apartment, and then getting the privilege of getting to put it all together like an erector set, then being too beat to reap the rewards of being the good boyfriend that made it all happen (if you catch my drift *wink wink nudge nudge*) +1 star for the times I DID get to reap said benefits. read more

My ideal IKEA trip is achieved by heading there solo, on a Friday evening. The crowds are minimal, parking is aplenty and the cafeteria is as quiet as can be. Eat first. You don't want hunger to distract you from optimum shopping mojo. I usually go for the Mac&Cheese and a piece of Chocolate Cake. YOLO, right? Don't forget to grab a soda glass too. Then fill it with half lingonberry juice and half Sierra Mist. You can thank me later for that delicious little tip. Now, on to the shopping. I usually head there prepared with a little list of what I really need. That way I can zip through the Showroom more efficiently and then have plenty of time to spend in the Marketplace. Be sure to grab a carriage at the bottom of the stairs. Don't forget to snap a photo of the Bin Location tags on anything you'll need to pick up in the Self-Serve section. The As-Is section at the Stoughton IKEA is dismal so I always skip it. But I NEVER skip the cinnamon buns after checkout! read more

Can't exit without going through entire store. Even places marked exit were locked. Same with the parking garage.

I hate this place. My husband and I went here today to look at lights for our new apartment and were completely overwhelmed by the entire fucking experience. You can't just pick up and leave unless you can tackle a salesperson (who will inevitably be more interested in telling a customer what a Kupleterger is and how it will improve their life), who may point you towards one of the "short-cuts" in the store. Otherwise, you've got to push your way through the hordes of people moving at the pace of drugged cattle to get to the exits, canvassing the entire damn place in the process. This is not good for someone like me, who has chemical sensitivities which were set off by the massive amounts of out-gassing particle board furniture that they sell there. I am impressed I made it out alive. read more

Terrible customer service right now. The employees are trying, but apparently all the managers are in a meeting trying to figure out how to stop their employees from having a voice at work? It's ridiculous that I can't get the help I need in this store because the managers decided a meeting about busting the union was more important than customer service. How about you treat your employees with respect and dignity and don't interfere with their right to organize a union? Maybe then customer service would improve? Until then, I'm not coming back. read more

I can only share what I experienced. My first visit was a walk through to look at kitchens, it was impressive but overwhelming. I felt unprepared for the amount of things, I really wish that I went with a more relaxed attitude, informed and expecting the hectic kitchen warehouse. The second time I went I felt more prepared, I felt like I knew what I was doing and where I was going. The third time was the big trip, purchased a $6500.00 kitchen, the people were helpful and the software to build and buy your kitchen was pretty straight forward. The kitchen arrived, we built and installed it pretty easily. We needed to return a few things and it was actually very easy as well, I have to admit I thought that the return would be horrid but I was wrong. If you need a kitchen and you can operate simple tools and read simple directions you should be ok. read more

Some people that are adrenaline junkies will jump from planes, put all their faith in an elastic band, or even scale a mountain. Me? I just go to ikea on the weekends. Trying to park is a life or death situation. It's a little bit of hunting mixed with a little bit of nascar, with just a hint of demolition derby. I mean, its a swedish store so swedish driving laws apply, right? Well that's what people think... well mostly, they think no driving laws apply as people tend to drive on whatever side of the road they feel most comfortable. Enter the store, it's like the only place in the world you'll see humans graze. they walk in packs through the carefully twisted hallways, and without a doubt, people will, always be in your way, people will always stop right in front of you, and people will always think it's your fault. When I walk through Ikea, i think I'm playing a live action game of Operation, where I am the bone stuck in the body. If i bump any other person, I'm going to explode in a violent buzz of energy, and my nose might flash. The shortcuts secretly posted throughout the store, are like my cheat codes, and get me to the exit quickly, or at least to the warehouse where I can find my boxes of painful to assemble furniture. I like their stuff, it looks classy from the outside, but on the inside it's hollow and/or pressed sawdust, just like me. read more

Because I develop a mad rash once I'm outside the city, I asked a friend to take me out here (and also because my sense of direction is total crap)..well...that never happened ;-) Yes, I have a SatNav but even with that stupid thing I still get well lost. Guess what, I drove out there and got lost...LOL!! I finally made it and this place is like a mini-city! So well layed out once you are inside, but such a massive place, I mean, all I wanted was some snuggly pillows, (I'm a sucker for the snuggly anything, me) and it took me forever to get to the snuggly pillow/bed section! I have a friend who is a wood turner and furniture maker and she said that their stuff is pretty good and lasts, I bought a sofa from here in the past and it's still going strong. If you have kiddies, there's a playground they can stay in for about an hour, it's like a little creche and it's supervised etc an added bonus if you want to get in and out fast. The staff are friendly and help you out. When you get to the checkout it can be confusing and there's always a queue it seems. The car park is pretty big so remember where you parked your car or you'll be wandering around like an idiot. I like IKEA, it has everything household related really and even if you don't buy something it's a cool way to spend the afternoon! read more

Another one-star, horrified rating for the delivery service. There is nothing wrong with the store itself -- it's quite nice in that overwhelming, maze-y kind of way. But for the love of God, do NOT use their home delivery service. Rent a truck if you have to, and pick out your stuff yourself. Trust me, it is worth the money and probably about the same price. We have been waiting three weeks now for shelves, and I have basically given up all hope of ever seeing them. Long story short, we got the wrong shelves delivered, then when they showed up with the right ones a week later, they only brought two boxes instead of four. Every time something gets messed up, it's literally hours of waiting on hold and for people to call back. They promised they'd have our order to us today between 8 and 10am. It is now 3:30pm and I am STILL WAITING. I feel like I'm in some kind of Scandinavian-themed limbo full of flat-packs and despair. I think it's called Sadsgaard or maybe Miserlig. read more

IKEA a place that has everything imaginable for your home, office or gifts for friends and family. A must for all to experience IKEA, but if you don't like crowds bypass the weekends for sure. I go mid-afternoon to be able to move through the store and shop without people everywhere and distracting me. There is just 'so much to see', you could get dizzy in the maze they have you walk through in the showroom department upstairs. To make things easier I go through the doors downstairs to pick up the items I came in for and not do the showroom experience, already have the idea in my head just need the product. I have always purchased and delivered my Ikea furniture and accessories myself wether for my home or office. I have had several friends tell me not to have it delivered and my neighbors have plenty of trucks for me if needed, so no worry there! I love all the departments especially kitchen and lighting and their office furniture. In the kitchen their everyday dishes are awesome, except recently they don't offer the large salad/soup bowls anymore. Boo hoo. Those are my favorites and I am happy I have 2/4 sets of them, but I would love them in the new dark turquoise dishes they carry now. They only offer the cereal bowls which are fine, but I like the large 6-inch shallow salad bowl the 'Best'!!! ***PLEASE BRING THAT BACK*** I always stock up on their napkins when I am there love the colors and the size. My kitchen has lots of Ikea utensils which make things easy for me. I purchase the Hermnes 8 drawer dresser for my office to store pillow, sheets, and other office supplies in and it's awesome. Hides everything in sight from my clients so my office is organized, bright and cheery! One thing that is so tempting when you are there is the smell of cinnamon rolls wafting through the air while you are shopping and when you get close to check out...there they are pre-packed to purchase and go, or get a 6 pack hot to go with or without the icing, or be good and purchase a single hot one and eat before you leave or on the way to the car!!!! What a treat, or buy several of their chocolate bars, one for the car, home and office, never know when you need chocolate. Be sure to check out their food items on the way out just in case you forgot your tummy!!! read more

IKEA - Looks good in my office!!! Holds all my supplies and its elegant!!! - Home Decor Near Me - Stoughton, Massachusetts

To buy list: 1 medium sized potted plant 1 bedroom bench =$45 dollars Check-out receipt: ----------------------------------------- 1 cube standing shelf 1 bathroom rack 1 bedroom bench 1 kitchen cart 1 standing lamp 1 non-stick pan 5 vacuum containers 1 children's desk set 1 plastic container 2 dozen wine glasses 1 cutting board 1 broom/dust pan set 2 spatulas 7 potted plants, 1 hanging plant 1 salad bowl 2 sets of sheets 2 frozen packets of Swedish meatballs with Loganberry Sauce = $674 dollars Me: "Wait a minute, a children's desk!?! You don't even have kids." Friend: "It was way too cute in the display room and you know, I can use it for stuff, someday." read more

I was disappointed by the way we were treated by employees on a recent couch-shopping trip. Yes, it's crowded on a Saturday and they're probably feeling overwhelmed themselves but that's no excuse for rudeness. We were examining a sofa bed in the showroom and an employee told us we were handling it too roughly. Actually, we were just trying to see how the foldout bed part works but if folding it out is enough to break it, then we probably don't want to buy it anyway. After looking at another couch, I asked an employee if the item was available online because we needed to think about it (I'd recently tried to order an extra set of spoons online and discovered to my disappointment that the item was only available in stores). As if it should be common knowledge, he informed that he didn't work for that division so he couldn't possibly know if it was available online. "This is the store." Umm ... last I checked they're both owned by IKEA so is it too much to ask to take a few minutes to answer a basic question to help a customer make an informed decision? Alas, it is too much to ask. We left without buying a couch. read more

I visit IKEA twice or thrice a year. My experience in general has always been good. Nothing is bad about this store, at the same time nothing is out of this world. That's why the 3 stars. My only complain - actually 2 of them, are as follows: 1. The store is getting more and more all over the place recently. I understand it is the customers who basically leave the place in a mess. But in most stores you find the staff not only noticing the store getting all messed up, but they actually do something about it. More often than not i see the staff walking past mess and not doing anything about it. I sometimes let it go and not take it too seriously because I know I never trash a store. But oh well - I can go on and on about it... 2. Comes back to the staff - again - it is not a reflection of the entire staff that works here. I have come across some of the nicest people who work here who have been extremely helpful and very courteous. But then there are some bad weeds. Who give the good ones a bad name. This is just a clue for the management to be more proactive about the situation. So now I have got used to let go of the window shopping experience. I just go online before I have to go to the store, look up what I want, just go to the section where I will find it and get it all done and over with. I might change my ratings if I find the scene change in the future. Also, I mention the points above with reference to a week day when the store is virtually empty. I cannot imagine going there on a weekend when IKEA is not a store but a Zoo. OK, that would be all. Happy IKEAing. read more

Shitty store. Shitty customer service. I've bought items and scheduled a delivery two weeks ago. One of the items didn't arrive with the delivery and another item was damaged. We've paid to assemble the couch. There was no one to assemble the couch during delivery. It has been two weeks now. They still have not delivered the item that was missed during delivery And the replacement item. I've called the customer service six times since then and they assure someone will call me in 24-48 hours and no one calls. The lady who is apparently the store manager is very rude. Don't know how she became one with such an attitude and terrible soft skills. The store manager should lose the job for her terrible customer service! I would give 0 stars if possible. Never going to IKEA again! read more

My daughter is turning 16 years old and what better gift that a brand new bedroom set to get rid of the old hand me down thrown together stuff. I was told it would be delivered to my home between 5pm and 9pm. I started to wonder where it was so I called the delivery company that contacted me yesterday to confirm the delivery time. Turns out my delivery order was cancelled. Why? IKEA NEVER GAVE THEM THE FURNITURE!!! Who has the furniture? No one knows! When will I get my furniture? No one knows! I called the 1- 800 number for Ikea and spoke to Don who had no idea how or when all of this would be fixed. But hey, he was going to refund my freight charge because that makes everything all better. The call was bumped up to a supervisor.... they are now on calling the Stoughton store to find out why the furniture wasn't delivered, where it is and when its getting here. So far I have been on hold for most of this 45 minute phone call. read more

The ultimate playground for adults. Money sucking machine Ikea yoooou... I've been a few times since 2007. I bought a dresser then and I love it! Huge and amazingness. The first two times one visit was on a week day and it was still busy! Now I went recently to get supplies for new new apartment and I was shocked it took us just over two hours total from parking to driving out. We were estimating three. It was mobbed per usual on a Saturday afternoon and we went in to try and bust it out. Disclaimer, remember that what your getting might night fit into your car. Good thing we called for back up because what we got was not all fitting into the Accord. I'm not sure what we would have done otherwise, ooh I don't even want to think about it. Get out of my head! So yeah, definitely be prepared for that. The self finder stuff is a little annoying and difficult, you'll want to either go in a pair or get help from someone because a lot of the stuff is positioned awkwardly on the shelves to try and pull out yourself while trying to aim it on a wheeled cart.. miiight not go so well. It's pretty inexpensive, we got two furniture pieces and kitchen items. I spent much less than what I was expecting to dish out that day and that made me happy. They have a food court that is decent. Now, I just want to go back.. I saw some cute decorative stuff so I'll have to get in there in the next month or so to get it, or maybe order online.. we'll see! Just be prepared to have patience. read more

If I could give zero stars, I would. I ordered 2 bookshelves from Ikea online several weeks ago, and set up a delivery for this week. My items never arrived, and I was never contacted. I reached out to the delivery company (XPO), and found that they had received the order too late to ship it out that day. They said I needed to reschedule my delivery with Ikea. Well. I have spent something like 5 hours on the phone today trying to talk to someone about rescheduling my delivery. I have talked to a real person once, and they proceeded to put me on hold for 30 minutes while they "went to find a computer" and never came back. I have been hung up on at least 6 times because they "cannot take [my] call at this time." I have tried using the online tool, but there is no way to reschedule an order that was already supposed to be delivered. I sent in my cancellation form today. Whether or not I get the money back, I'll be buying from Wayfair or Overstock or *literally anyone else* from now on. What a nightmare. read more

I can't add much to the conversation, but I can say this: Bring your mother with you. Let her carry your wallet, your cash, your charge cards. Tell her to NOT let you spend more than you anticipated you would spend. My Swedish wife (not that I have an Italian wife, a Russian wife and a Sri Lankan wife) and I went to pick up some candles. Seriously. The candles that we wanted, around 3 bux a package, we were going for 3 or 4 packages, so what - 12 bucks? OK, well, the problem is, its far enough from the apt that it isn't convenient, so how often do we go? Not often. So.....a comforter, 3 pillows, a hanging lamp, a floor lamp, other candles, FOOD (love my D'aim chocolate) and literally just a few things - here and there...and then we left - laden with goodies...and POOR. IKEA is great - it is filled with fantastical items, all inexpensive, and easy enough to take home and enjoy ! read more

Ikea is great for folks who are uber self sufficient and don't need any help carrying or lifting anything. Ikea is not great for folks who may need help locating an item or lifting something. Unfortunately many of the items I'd seen in their catalogue I was unable to locate in the store, neither on the show floor or via their computers. Eventually I located some shelving I was interested in but there's no one around to help you lift anything. Not great if you have a back injury. I've given ikea many tries over the years but I believe this will be my last attempt. I realise items are cheap and they have to keep costs low to do that, but I'd rather pay more for quality service. read more

The delivery process is unbelievably ridiculous. Endless waiting times on the phone. My furniture was delivered missing items and I cannot get them on the phone. Rude on the phone, unwilling to help in any way. The worst customer service I have experienced. Stay away. read more

Dream kitchen? Small living space? IKEA can do it all. It's so much fun to browse through the catalogue and see the real thing in the store. The shortcuts help cut time walking through this maze of homegoods. They're also consistent with the photos of the family in each room. read more

Not a shopper. I actually hate shopping. Found bookcases we wanted on line. Placed an order and went to pick it up. Click and pick up was amazingly quick. We were in and out of there in minutes. Employees brought it to the car - offered assistance. This was our second time today and same occurrence - very friendly. Couldn't be happier. We already had the same bookcases and we were nervous after hearing all of the Ikia assembly horror stories when we bought the first ones. They went together easily. No issues. read more

I like Swedish things. ABBA Those jelly fish are ok H&M That chef on the Muppets ABBA I LOVE Ikea though. Their employees are on Ikea crack; all smiley and helpful. It's weird. Their MASSIVE stores are actually pretty easy to navigate. If you want something, anything for the home they're bound to have it along with 500 other things you didn't know you needed. The machine that hands out carts is creepy but fun to watch. Tons of WTF is that? stuff Prices are dirt cheap. I came in search of a new bed. I had checked online, found what I wanted and was ready to go. Once in the store however I found a bed that was 50% less than my original choice and MUCH cooler. Thanks Ikea! Assembly wasn't that bad either, even with the creepy smiling stick figure dudes. Sadly, the store is way the eff out in the burbs and man does it feel like you've left the city. Every giant store you can think of is on the road leading up to Ikea Way (seriously). The parking lot is ginormous, requires traffic directors and yet you still somehow manage to get decent parking. They have plenty of loading spots too. My only gripe is that they're so far away :( I don't like to leave the city if I don't have to and this requires me to do so. Zipcars get 'spensive when you have to haul them out for many hours. When Somerville opens watch out, it will be on like Donkey Kong. read more

It pains me to have to write this review. I loved Ikea. Sometimes I would drive the almost-hour without anything specific in mind to purchase because I wanted to hang out there. I've been a loyal customer for as long as they've been in Stoughton (10+ years now). But sadly, they've gone downhill. I made a comment to my partner last time we were there that ikea had a good business model - hook college kids and people starting out in their first home with dirt-cheap prices on better quality than you can get at that one super cheap box store, and they'll be customers when their salary and house size increases. This was the case for us; we went from buying Not lamps and unfinished pine bed frames to their higher-end stuff. But lately the quality has been lower than ever (even in their cafeteria, where I can no longer stomach anything they sell). They've also discontinued a lot of product lines recently, and their stock in store doesn't line up with what their app says (yesterday I drove an hour down and back specifically for one item that was not even low in stock in the app to find it completely out in their computer and nowhere on the shelves). I also couldn't find the specific lightbulb I was looking for and there was not a single employee to be found on the entire lower-level of the store before the self-service section. I looked for someone for 15 minutes, pushing a cart that pulled too hard to the right (as all their carts seem to). I ended up leaving empty-handed, and sad as now I have to find new stores to satisfy my needs. Ikea has just gone too far downhill. read more

Against all advice, I visited Ikea Stoughton on a busy holiday weekend. Not only did I come out of the store alive, I also walked away happily toting bagfuls of cheap-chic treasures. Sure, the store was bumpin', but it wasn't out of control by any measure. The highlight for me? Stacks and stacks of colorful tealight candles and candle plates. A scent-lover's dream. If you haven't been yet, visit soon. You'll do a double-take everytime you look at a pricetag. Word of advice: visit their website (ikea.com) and make a "grocery list" ahead of time, or you'll be overwhelmed. Also, don't leave without grabbing a soft serve cone for a buck. Delish. read more

I am in the middle of a major kitchen remodel, largely from IKEA, and have been in there enough to know some of the "coworkers" by name. What I like: - I wouldn't have been able to do my kitchen without IKEA. Affordable, reasonably easy to figure out and install, nice design choices and plenty of encouraging reasons to believe that you can in fact "do it yourself". - Every single cabinet I have purchased was in stock & ready to take home that day. I never needed a truck, and even managed to get an entire kitchen into my, well, kitchen - without any help at all thanks to the flat packing design. I did manage to throw my back out hauling in an 80 pound & awkwardly large corner unit, but that is because I'm stupid & have no friends who like me enough to help. - As long as you are careful, you can get great quality for the price. The kitchen cabinets are made with inexpensive materials and use a thin manufactured backing, but they use quality components where they count - hinges and hardware are good stuff - some of my hardware was made in italy by ferrari! What I don't like: -IKEA is so big, and tries to do so much, that nobody knows what anyone else is doing in there - you are on your own. My first indication was when waiting for a kitchen table to arrive in stock. I kept checking online until the website indicated that the table had arrived. In the showroom, it was listed as out of stock. A coworker thought it was out of stock. i went down and looked in the warehouse anyway, and lo and behold, there it was - a fresh pallet of untouched kitchen tables. Next up - my new faucet. I wanted the cool restaurant-style pre-wash faucet from the catalog (since I'm a cool restaurant-style kinda guy). I was told that it wasn't in stock, and wouldn't be for who knows how long. I couldn't order it through the store, either. So I went home & ordered it online - no problem. HUH???? There are entire internet bulletin boards dedicated to figuring out where and when some of the popular items will be in stock. My kitchen sink was supposed to be available for pick up at the warehouse, or could be shipped for a fee. That was upstairs. Downstairs - "oh, we can get this to you UPS ground for free, it will leave in about a week and get to you in 2-3". Great! A week later, it came by next day air without any notice. With nowhere for the driver to leave it, it nearly got sent back before I even knew they were trying to deliver it. Free next day delivery is great, but it would be better if you knew it was coming. On to the countertop. 1st try: No one knew how to take the order - sorry. 2nd try: they didn't know how to price it, so told me they would get a quote from the manufacturer & call. weeks passed, I ended up being out of town for 3 weeks, and the order was canceled. 3rd try: the coworker who took my order makes "4"'s that look like "9"'s, so the manufacturer had my phone number wrong. It took nearly and hour on the phone to simply get the phone number of the manufacturer so I could deal with them directly, and finally, I'm supposed to get counters in. Hopefully the dimensions aren't a 4 where they are supposed to be a 9. - All of the staff members I have dealt with have been very friendly and tried to be helpful, but the format of the store makes it very difficult for them. I witnessed one customer go crazy trying to pick up a special order that had supposedly come in to the kitchen department, and nobody could figure out where or what she was talking about. Expect long lines at popular times. - A lot of the stuff is cheap for a reason, so be careful. While there are plenty of good values to be had, you have to wade through a minefield of cheap & poorly made stuff as well. The best bet is to avoid the least expensive options in any given area, and go for the mid-priced options at the least. And be careful on assembly - making sure connections are tight is key. (just wobble the hastily assembled floor models to see what I mean). The directions aren't always that helpful either - like my cabinet that does indeed have an UP side and DOWN side, no matter what the instructions say. (oops.) None of the bad is enough for me to consider not shopping there anymore - just be prepared to be diligent - IKEA will do right by you, but it may take awhile. Consider it an adventure. read more

I love ikea... Who doesn't really? But as I sit in their furniture pickup area for almost an hour, I am seriously pondering never returning. This, after spending 2 hours going through the store and having 2/3 of what we wanted to buy out of stock. The people who work here are all very friendly and nice. But their hands seem to be tied anytime something goes wrong. The person working in the furniture pickup dept keeps coming out telling me it's going to be a little while longer. Thank you for that, but how about just fixing the problem? I travelled here from 2 1/2 hours away. And called before I came to see if I could have exactly what I wanted set aside. Yeah, you can't do that, so thank you for giving me plenty of time to sit here and write about my horrible experience. Get your act together ikea... This is an embarrassment. 1 star for the $1 ice cream. read more

Overwhelming is an absolute understatement for the Stoughton Ikea. Im from mass so Ive never been to one before! (had to try it to see what all the hype was about) 1) first big mistake, spending wayyyyy to much time in the showroom area trying to figure out where you actually get all of your ridiculous furnishings after picking them out!!!!!!! (PS if you have never been here there are papers and pencils so you can write things down which obviously I did not realize until well after an hour) 2) second big mistake not picking up a map ASAP 3) third the warehouse is enormous, you need a cart..just believe me, whatever you picked out has 3 boxes and box 1 of 3 always weighs 50 more pounds than you thought. TIPS: park on the lowever level (trust me wait for the spot!), leave open your afternoon, rushing just confuses the whole box 1 of 3 deal and attack any yellow shirt wearing Ikea employee they are happy to help. -ALSO dont wear a bright yellow shirt there, I almost started asking some random kid where the mattresses were But nonetheless, amazing prices and awesome stuff, you cant beat a complete bedroom for under a grand. You should go...its an experience, just read this first :) read more

Ikea is where relationships go to die. And don't discount the Ikea delivery service. It might be the only thing that saves your relationship. read more

They promised delivery within an 8 am to noon window. Took day off then they reschedule for 6 pm to midnight. Called twice because we will be away those hours an hour on hold to talk to customer service only to be put on hold again. Ok, their loss. They can load 40 bookcases up for delivery attempt to drop them off then take them back when no one is here. Incompetence. read more

My boyfriend and I love IKEA! We got most our furniture used from Craigslist, Offerup, and Facebook Marketplace (lower prices and better quality than Ikea), but we bought a lot of housewares from Ikea. Flatware and kitchen supplies are fairly good quality, and as cheap as it gets, and they have everything you'd possibly need. We also bought a few plants for the house here - we'll see how long they last though. read more

Terrible customer service. A purchase which should have taken 15 minutes turned into over two hours of misery. There were plenty of lame excuses: (1) Our "quick sales" person in the kitchen section did not come in today, (2) we're having a sale today, (3) we're busy on Saturdays. The staff was very polite but did not appear to be genuinely interested in taking care of the customer. The kitchen-area manager failed to manage. The pick-up area employees appeared to be in good spirits, but they did not appear to be in any real rush. I really wanted to like this place, but I was greatly disappointed. I will never attempt to buy another item from this store again. read more

Mash a bunch of syllables together. Done? That's a spatula and you just saved $3 on it. All hail the Norse God of economical interior design! read more

I have a love-hate relationship with Ikea. Since my husband is much more skilled at the ways of Ikea, I am letting him school me. Who knew there was a strategy to it? First, we try to go on a weekday and we go hungry. The first stop is straight to the cafeteria. He is a fan of the Swedish meatballs and the fancy lingonberry (sp?) beverages and I'm not gonna lie, I rather enjoyed my last 3,000 calorie cafeteria style mac & cheese. Next, it's a pit stop to the bathroom. Okay, now we browse (this is only the second most challenging part of shopping at Ikea.) I had no idea you needed a pencil and a pad of paper to write down the names & numbers of items. Crazy. After getting lost several times and walking in a million circles, you finally find a salesperson to let you know if the items you want are in stock or if they need to be ordered. It takes forever to find staff here - I think that's how they keep costs down. Next, you make your way downstairs and stroll through the marketplace on the way to the checkout. You have to fill your cart up with useless items that are just too cool not to buy (i.e. an enormous stuffed orange cat pillow that your dog will have a blast ripping to shreds). Ah, the checkout is in site but wait, what's that smell? That glorious smell! It's cinnamon buns and I will be so bold as to say they are the only true reason to even come to Ikea! I have to tell you - I have never even been to a Cinna-Bon and I never crave, nor eat, cinnamon buns anywhere but Ikea. I have to have one (or if I'm feeling guilty about my cafeteria lunch I'll split one with my husband) in order to make the experience complete. Finally, you check out and if you bought furniture, it's time for the hard part. Picking up the furniture you bought and figuring out how to get it into your car is probably the worst part about buying anything of significant size at Ikea. Time elapsed: 3 hours. Wait, the more I think about it, I think the worst part about shopping at Ikea is trying to put what you bought together at home while trying to remember that you made a vow to to love, honor and cherish your spouse in good times and bad. read more

Ikea is a deep black hole that traps you and doesn't let you go so you keep coming back even though you know it's wrong... It's enormous. You follow little arrows so you don't get lost. You write little numbers on a tiny card with a miniscule pencil. You go down to the giant cellar. You wander the aisles and never find your stuff. You cry. You eat a meatball. ... and you still come back!!! It's because mass production of cheap furniture that looks good from a distance has made effortless style available to the hoi polloi. The hoi polloi (myself included) has no other choice BUT to go to Ikea. I have a lot of ikea stuff at home, but I don't remember how I got it, because I've repressed those memories. read more

We ordered cabinets from the kitchen section over6 weeks ago. Not only were the doors"out of stock" there, but apparently at the"warehouse". Now it is going on 6 weeks, and we are told to"call back every couple of days" they don't know when, if ever the blond wood cabinet doors will be available. Nor, would they give us notice. Crappy treatment from a retail giant read more