Tried to call the store to reschedule a delivery. Was only able to get on the 1-888-888-4532 IKEA line one in five times using two different phones, the line appeared dead the other times. Once on the line, the automatic answer machine directed me to a line appeared to be for the specific store, where another answer machine gave out a set of options and only put me on hold forever without any ring tone, so play dead again. Bad customer service. read more

Absolutely terrible communication. I showed up today - google and the website said they were "open" so I drove 45 minutes to find out their store system been "down" since 2am. Not OK when people are driving across the state (or sometimes, state lines) to come buy your stuff. Get your act together and treat your customers with the respect they deserve. read more

This pertains only to my online shopping experience. I bought sheets online and had them shipped to me. After washing them it was clear they were way too scratchy (low thread count). I checked the "Online Returns" info page and sent the sheets and a copy of the invoice back to Ikea's returns department in Baltimore (costing me $12 in US Mail). Weeks later and no credit card refund, I e-mailed customer service who said in order to get a refund I need to provide a package tracking number. Well, I don't have that, just the receipt with the order number, and pointed out that this information is not in their Refund information. So far I have not had any response to my e-mail, and I suppose will have to follow up with a phone call. Sad that such a place offers such poor online service. read more

As a long time loyal Ikea customer in both Europe and US, this store has far the worst customer service practices. Their delivery system is totally designed to rip you off. They give you 4 hr window and call you to be in the delivery location few hours before. I was running 15 mins late and let the delivery team know but they would not wait and they had left before I got there. Nice hm? You are asked to wait for 4 hours for the service you pay extra for. And they dont even wait for you few mins. Then they made you wait in the support number for hours (literally) and hang up on you. Its fun to browse the store but you have no value as a customer. Worst customer and delivery service. I would not buy even a cup from them. Edit: I should have read the BBB records before going there. http://www.bbb.org/boston/Business-Reviews/furniture-retail/ikea-in-stoughton-ma-123085 read more

Wow, I loved this place at age 24. At 28, I'm underwhelmed. Everywhere I turned I was dodging overeager exurbanites who had driven four hours to get there and moms with viciously screaming babies. Though if I were a baby and I were at IKEA for five hours I would be screaming too. In fact I wanted to scream as it was but I wasn't allowed. If you make it out of there without dropping, you'll drag your cookie-cutter furniture home and then spend another day or couple of days badly putting it all together and wondering why you didn't spend an extra few hundred at a civilized furniture store to save your sanity. In the end though, you'll have what you need for an incredibly low price, which is what saves IKEA from a one-star review. Never again. Sorry, IKEA, I've outgrown you. read more

Before this IKEA opened in Stoughton, I would visit the IKEA in New Haven, CT as it was the closest one to Providence. Writing a review for IKEA is like writing a review for any other major chain department store; once you've been in one IKEA, you've been in them all. For anyone who has never been to IKEA and you're planning on making a visit; beware... it is large. It is overwhelming. It will be full of people: parents with children, parents without children, college students and assholes. You must have patience to shop here. My favorite part of the store is the upper level showcase area. Who doesn't love to pretend they live in the fancy IKEA bedroom or fake eating breakfast in the beautiful IKEA kitchen? I certainly do. Go with a list. Again, this place is extremely overwhelming. It's very easy to become distracted here. Oh, and lost. Despite the fact that the prices are really quite unbeatable, most of the items they sell need to be assembled by the consumer, which is a pain in the buns. (Please see above re: patience.) Also, the reason I am only giving IKEA 3 stars is because I always find it difficult to track down a sales person for help. read more

I'm trying to get off the IKEA catalog mailing list. But it seems to be impossible. There is a webpage where you can supposedly go to do that. But, that webpage actually says that it's for requesting a catalog - the opposite of what I want to do. And, when I've tried to call the customer service number a dozen times and keep getting a message to call back later (this is customer service - really?). And I tried sending an email but it never seems to actually get sent (though I have no problem emailing everyone else in the world). HELLO IKEA - IS THERE ANYONE THERE? I have bought several things from IKEA and I like them. But I don't buy anything from companies that send me paper catalogs. So, if anyone from IKEA ever reads this, fix it. You just lost a good customer. read more

Yes it is a bit overwhelming so you have to go in with an idea of what exactly you need or you will end up picking up a bunch of crap you really did not need. A lot of the furniture is cheap looking and feeling but there are occasional quality pieces. All in all it is a great place for budget finds to mix and match with other brands/styles. I can not stand 100% IKEA homes.....ehck. read more

My first Ikea experience happened this weekend, and all I can really say is... holy shit, that place is overwhelming!!! There are all these showrooms and displays and people and kids running around all over the place... it's enough to drive you mad. MAD, I say! But then you find someone in a yellow shirt and all is well in the world again. This place is HUGE, and it's easy to splurge on stuff you didn't think you'd ever need and weren't ever planning to buy. After you fill out your shopping list with aisle and bin numbers, you get to the gi-normous warehouse space where you actually pick up all the bigger furniture items... Maybe you all know this already, but I'm a newbie and I feel like I should explain this stuff because I didn't pay attention when people tried to explain all of this to me. Also, they make returns and exchanges pretty easy too, which I found out the very next day after realizing halfway through building a bed frame that it was the wrong size. Ikea was all like, "it's okay, just bring it back in the original box, no problem!" so that was nice. It also enabled me to try their breakfast out, which wasn't too bad (I had the Swedish meatballs the evening before, which was pretty damn good)... but the coffee is excellent. If you go to Ikea, make time to have a cup of coffee. You will not regret it. And plan to be there all day if you want to see everything because, again, this place is HUGE. read more

Recently, I invested in a brand spankin' new apartment. Unfortunately, I needed to furnish it, as there was nothing in it. At first I was obsessed with trying to buy super nice stuff from Crate and Barrel, or Pottery Barn. But then I realized I neither had the room, nor the financial freedom to drop $3000 for a stodgey leather couch. Until the age of 10, nothing was more amazing to me than Legoland, and the world of Legos. This might be the most accurate description I can give you of IKEA. IKEA=Legoland. Everything seems to fit together so neatly and creatively and in a spacially consciencous manner. IKEA is probably more for the contemporary soul than the Pottery Barn lovers, but it's endless creative possibilities make it like porn for an interior decorator on a budget. Literally, if you can get by the stigma that is buying furniture that probably won't last, and looks so cool it's almost odd, I think you will love IKEA. Bring a lot of Xanax as you may need it on your journey through the 95 floors of Swedish brilliance. As I said before, if you're a fan of legos, you won't have a problem assembling this furniture. It actually makes you feel more appreciative of it, like you built and designed it yourself and not Ingvar Kamprad. Most of the furniture is lighter than other items you might find somewhere else and not bulky at all. When I walk into my apartment now, I don't see my furniture as heavy objects creating an obstacle course, they've made my apartment come alive. I saved so much money on a new bed frame I went and bought a bunch of bedding sets that ended up feeling nicer than the shit I bought from bed bath and beyond. Not only that but I found a spatula, out of the 5 I purchased elsewhere that is probably the greatest spatula ever created as it is capable of withstanding 450 degrees and doesn't have a scratch on it when I'm done using it. There are a lot of hidden gems in this place that can make anyone excited they went. Now all I have to do is find my lego men... read more

We checked out this store to see what all the hype is about. I can honestly say that I did like a lot of the items they had for sale. So much of it was so different than what we usually see in department or furniture stores. It was nice to see everything set up, too. Everything seemed like "some assembly required", but I'm not positive. The cafe was even good. The meatballs were great, and I had a cake that was very good. Try some pear soda. We ended up buying a case of glasses for 50 cents a glass. Not a bad deal. Got some other ideas and when we figure out how to work them into our home, we will be going back to buy some more things. read more

I had been curious about Ikea for years but was not impressed. The layout is confusing. One door I went through once was later locked, an elevator went up but not down, and although in some places they added short cuts to avoid sections of the store that are not relevant in other places they did not. Some items listed as being in store on their website are not. Wifi only works if you already have an Ikea account, but to set up the account you need internet access from the wifi, the same sort of endless loop featured in their store layout. The furniture was cheaply made and the carts were too. They had weird wheels on them that made them hard to push, or were undersized and oddly shaped. The food area was hard to find, and not on the store map. When I found it I was shocked that they do not take cash. Maybe in Sweden you can demand customers use credit cards, but in the US cash money is legal tender for all debts private and public. They also do not follow Massachusetts law regarding unit pricing. I will not be returning. read more

If you buy a bed that has slats on the bottom, make sure you get TWO bundles of slats. TWO (2). The white sheet specifies that you are only supposed to purchase ONE (1) slat item: ignore it. Just get two to be safe. Because even though it's actually the job of Johnny Ikea (or whoever it is that packages this stuff) to make sure that your TWO (2) bundles were packaged as ONE (1) item so you don't have spend the next NINE (9) days on the phone with Ikea customer service trying to obtain the other half of your bed, it is actually your fault if you return home with only HALF (1/2) of the slats you need. And if you ever, ever want to see your slats on your bed, you get to drive back to Stoughton and pick that other HALF (1/2) bundle up. Ha, like they'd mail them to you? Get real. Why THREE (3) stars? Well, I knew I the risk I was taking when I went here. Why should I punish Ikea when it is I who is so cheap? If anyone deserves a one-star review, it's me. Ikea is what it is, and it does not pretend to be anything else. Trying to force it to provide all of the items you need to construct your medium-crappy furniture in just a single visit is like trying to tell the sun to stop shining. Ikea will always win. Just know your place and enjoy the meatballs. read more

I walk through the different displays here, and think, "This is beautiful. I bet I could totally make my room look like this." Ikea has this uncanny knack of always making me believe that I could be a fabulous interior decorator, like if only I had this Poäng chair and this Hemnes drawer set... then I could totally work my magic. If only! That's not to say that I haven't picked up plenty of good pieces here at Ikea, but for some reason, my room looks not as much like a beautiful Ikea display room, so much as it looks like a bunch of Ikea products got together, mated and popped out a random mishmash of other Ikea and Ikea-like products. I guess that comes from being a sucker and picking up random assortments of items at random times. But no matter. I have a feeling I'll be getting things from Ikea for a while... at least until I turn into a real person who buys furniture from Williams Sonoma. :o) And that's fine by me, because it's so much FUN buying things here. They're (mostly) inexpensive, easy-to-assemble, and solid enough pieces that they won't just break after a single use. I've still got a shelf in my room that's lasted me a few years now, and will probably last me a few more until I get a bigger/better place. Other things I've gotten here are of questionable quality, but it's really a hit or miss. Their dinnerware is pretty decent. Their desks are rather sound. Even their decorations (vases, plastic flowers, potpourri, etc.) tickle my fancy. But the star of this place is definitely their restaurant. Swedish meatballs with lingonberries? Yes, please. And then some. I just love eating here. The food is fun and tasty. It feels like a mod cafeteria, and we eat on and with all Ikea things (tables, chairs, dishes, silverware). It's just a cool experience to have. Overall, fun place, fun things, fun food--not a place where you'd find heirloom-quality furnishings, but it'll do for the young and young-at-heart. (Plus, use your Ikea family card at checkout and pay with a debit card, earn 1% to use on your next purchase at Ikea. Pretty neat.) read more

Ikea is one of the stores I really dread going to. Luckily this location is less dreadful than the ones I've been to in other states. I've been twice on Sundays and the parking lot has always been full but hasn't taken more than a few minutes to find a space. Inside the store smells amazing of cinnamon rolls. It makes me crave one and I would love to buy one if I could afford the calories. What I like about this Ikea is the little section that sells food has delicious samples out. I've tried their amazing cookies and chocolates and it's made me buy stuff I would not normally buy. Nothing is better than free food samples when you're shopping. I wish it didn't take so long to circle around the showroom. It would make shopping at ikea more bearable. The lines to pay are generally long but it goes by faster than it looks. It would be nice if they had more than one person outside to help you load heavy stuff into your car. read more

Ok, this is going to be a different review of Ikea. My gf and and I have been visiting Ikea in Stoughton for some ideas. Obviously with all the walking around, we got hungry. We were pleasantly surprised on how good the food is. Last saturday we had haddock and real mashed potatoes with mixed veggies. Total price for two dinners was around $11.00. The coffee is free when you sign up for a card. Thursday night they have a chicken special for $3.00. I have not tried it but I hear it is awesome. Don't forget to try the food when visiting. read more

I put in a $1,600 delivery order on July 29th and was told it would take 2 weeks to deliver because some items weren't in-store at Stoughton Massachusetts. Which is fine. The day the delivery came on August 14th Ikea delivered a single table top. After spending roughly 2 hours on hold I was told there was a mistake in Ikea's system and my order wasn't processed. No one could explain how a SINGLE table top was submitted, but nothing else. Ikea claimed it would arrive next week. The representative told me that if I drove to Ikea's store in-person (1.5 hour drive each way) I could get expedited delivery. I tried to call the store directly, that's impossible, and after another 2 hours on hold the representative told me I can't speak to the store and I can't get it expedited. Today is August 23rd, my delivery never arrived and I didn't get a call from XPO saying it was coming yesterday. I spent another hour and a half and was told my delivery was never picked. The representative told me I would have to wait another week until August 30th. The problem is I'm getting married in my house on August 29th the order was so there wouldn't be boxes everywhere. No one can explain why my order was not pick and not set up for delivery. It seems I have no choice but wait for Ikea to maybe deliver my order two weeks late and after over 5 hours on hold. read more

Given the size and worldwide presence, one would think they have their on- line ordering down, but they do not. We attempted to purchase an office chair in November 2020, but given the pandemic drain on home office furniture there was no stock anywhere. We placed a "notify us alert" when the chair was back in stock and had to renew it January 1 when it expired. Late February , I checked stock and they had four. Spent nearly an hour trying to order it on line, but I was unable to check out. Called the next day..was told by Customer Service that Ikea does not allow on line ordering for anything with a stock level under six. How about letting you know that at checkout! Told more where coming in on March 4th. Checked stock on March 3rd and there were seven in stock. Immediately started the order process from my office. Tried to check out and it stalled again. Called customer service ( again) and was told they had to send a link to my e-mail for me to pay for it. I tried to open it on my phone, but it never came. Rep told my it had to be on a computer. Sent to my office and it never came. Called my wife at home and had a link sent to both her addresses ( home and home office ) . After 10 minutes a link finally arrived and i had to dictate a credit card # over the phone while still in conference with the rep! Took nearly an hour to get it done. Unbelievable! They need to get their act together... read more

Oh, Ikea.....you give us po' folk a chance at modern glamor. [sigh] But low price tags and assemble-it-yourself make not a heritage item. Unless you live under a rock (which Ikea could help you with), then you've likely heard of the Swedish designer systems offered at actually quite reasonable prices. ....here's what they DON'T tell you in those glossy magazines: *Parking lot is full of mad men (and not the fun Don Draper sort) - everyone is fighting over the closest spot, but you can pull your car up for loading in special "loading only" spots. *The display models are gorgeous! ....but often leave me feeling like I've followed the White Rabbit down a never-ending path of futons and accent pillows. I bring water, wear comfortable shoes, and WRIGHT DOWN your "likes" (....navigating your way back and forth is a PAIN). You'll need the model name/number to pick up the pieces from the warehouse downstairs. *Remember: every price tag you see is the UN-ASSEMBLED price. You're puttin' that sucker together yourself (probably over a glass of vino), so make sure you LOVE it and it's stable/steady before you go in for the deal. Most DIY items will fit in a small sedan (we managed to fit a sofa in a Sable, and cabinets in a Fit). Not cool with DIY? - you CAN get things pre-put tagetha, but it has to be delivered and it'll COST you. *The "Cafe" totally works for families ok with fast food, but I've seen people bring cooler back packs and unpack a whole picnic at the tables. *The registers - are - a marathon. LONG lines of people with LOTS of items. I recommend facing all barcodes OUTWARD-facing on the carriage and try the self-checkout lane! *GIFT CERTIFICATES: ....a HUGE thorn in my side. They're not sold at grocery stores, they're not sold online, they're not sold over the phone (well they are....but I'm not fond of waiting 15+ min to get service on the line). You HAVE to buy them IN-STORE and you need a CASHIER in order to load it up. Ida Maria said it best, "what's easy in the night is always such a fright in the morning light." Oh-h-h-h-hoooo, yeah. The furniture is GREAT for those on TIGHT budgets (ie: young folk trying to make a go of it on their own, like myself), but NOT great for long-lasting/multi-move items. I have purchased: bed frames, bureaus, night stands, couches, cabinets, coffee tables, and nicknacks galore....but nothing that I think will last me 10 years. You're better off shopping online then trolling Craigslist for handmedowns (usually loads of college kids - be on the lookout in early spring). Ikea: I adore thee.....but you don't marry a mistress. read more

Oh, Ikea. I always arrive feeling optimistic about getting a good deal and make it to the end of the showroom feeling like I'd be willing to pay any amount of money just to get out of there. Sure, I'll pay for the full-service packing and delivery. What, the item I want is out of stock? When will it be in? Tomorrow? Well, can you just pack it tomorrow? No? Finally gave up and got the next-best (but more expensive) option. Delivery is a real mixed bag. They tell you they'll call and give you a narrower window the day before. This turns out to be technically correct when they call you the day before and tell you your delivery will arrive sometime between noon and 6PM. They also say they'll call half-an-hour before showing up at your doorstep, but my experience was that they did not call at all. So better be there or you'll be going through all that rigmarole again. You might want to consider paying for assembly as well, if you're getting something big enough to be worth delivering. Of course, your friends and loved ones will probably be willing to assist you in assembling your new furniture, if you don't mind the inevitable bit halfway through assembly where something goes wrong and you end up almost destroying all your friendships and relationships (along with the new piece of furniture). Still, at the end, it's an Ikea. The furniture is cheap and looks pretty good and afterwards you can get some meatballs. read more

It's all been said this place is so awesome. I would spend 4 - 5 hours there anyday.! http://www.youtube.com/watch?v=KTJEtMSuMqg Word! read more

Okay, fine...I'll admit that I love Ikea. I love that it's not just a store, but an experience. I love that on the weekends it's a nightmarish maze filled with hordes of people. I love that you can get meatballs and mac n cheese. I love that they have a grocery filled with such disgusting oddities as salmon roe in a tube. I love that I'm sitting in a comfortable Ikea chair next to an Ikea coffee table that combined cost me less than $100 and somehow still look cool. Tonight, I will sleep in my hip-looking, yet somewhat dysfunctional Ikea bed that cost the same as the mattress pad that makes it comfortable. I will continue to show off the Ikea scar that I earned on New Year's Eve while attempting to volley over a friend to the other side of that very same Ikea bed. In the morning, I'll take care not to bang my leg against that very same wooden Ikea bed frame as I make my way to the Ikea dresser while watching a TV perched atop an Ikea tablestand. Tomorrow at work, I will yet again mention to my coworkers that we should eat lunch at Ikea, since it's located close to where I work. However, yet again, my coworkers (who are completely awesome, but the same age as your parents and grandparents) will think I'm joking about my Ikea lunch suggestion. Unfortunately, I am not joking. read more

I take my boyfriend here if he's been bad. I take my friend here if she needs to be cheered up. I take myself here if I need a duvet cover and lights and fabric for curtains and meatballs for face stuffing and mashed potatoes for the savoring. I like this place, because I want to buy a funky orange couch, and not have to worry about it when I become an adult at age 28 and need to have cool adult furniture at that time. I love the idea of the wealth of inexpensive dishes and lamps and glassware. This place is amazing. I can only wait to take my mom there! read more

Ikea makes me twitch. But I also applaud it's ability to control, direct and manipulate it's client base. Astounding, really. From a design stand point, everything's sleek and pretty neat looking, but with rooms set up both on the showroom and being driven around Boston as well as in catalogs... Everyone's living room/bedroom/kitchen/dining room start to look the same. Maybe some people need a pre-packaged room/house, but I like to think people's homes should be a little more personalized. From a quality stand point, you get what you pay for. For accessories or temporary items, sure, it all works. But I wouldn't expect to be able to hold onto any of it for much more than a few years. All that said, I do really like their accessories. I've gotten cute wrapping paper here, vases and some other nick knacks. So I beg of you, DO NOT GET YOUR COOKIE CUTTER LIVING ROOM!! ... but feel free to find those funky accents that can really stylize and personalize your home. I'm still so entertained that you can only enter the showroom from one spot and are direct through according to Ikea's will. And you don't want to be that asshat going upstream. Oh. And their cinnamon buns are to die for. read more

This isn't furniture shopping, it's a maze filled with lots of pretty things for your home. For the price and selection of well designed home goods IKEA can not be beat. I would give them 5 stars if they: 1) Had a few more yellow-shirted workers wandering around; I often find myself hunting for them 2) Opened more than 4 lines for check out. Two weeks ago I waited for over 30 minutes as there were only four lines open---where's management? Surely someone should be checking to make sure guests aren't waiting so long to hand over their cash. read more

It's me, Man with A Van, the hoopty van. So, I go to Ikea. A lot. Most recently just after the tax free weekend. Got a call from a guy with a shopping list to setup an apartment for his daughter. I got there right on time. Originally we were meeting at 2:30 which he bumped back to 3:30. Wouldn't you know it, he texts to say he'll be five minutes late. Ten minutes later more bad news. I couldn't believe it, the expressway was jammed going south at 3:30. Had a fifty cent hot dog while I was waiting. Totally forgot my new affirmation, "I do not eat junk food." On the second floor there are three areas with sofas. We're in the modular section. Option one? Out of stock. Option two? Out of stock. Option whatever? Yes, it's available, except for the corner piece. We get a print out of all the frames and covers we'll need to hunt down. Entourage moves on. Not only does my guy Vijay have his daughter with them, he also has his assistant, Purna, the man with the iPhone. Maybe that's how he found me. Next, a bed. Omitting a few details like some chairs and a desk. The bed was missing the side rails. We buy everything but the side rails. Note to unwary consumers, desk is ungodly heavy. Wardrobe comes in three boxes. At checkout me and Purna the guy with the iPhone, who's driving the brand spanking new Chevy Suburban... discover we have box two but not back breaking boxes one and three. Like a ninja I sprint back to section 57. In 3 minutes I'm back. Vijay and daughter are loading pillows what seems like pallets of other stuff onto evil carts with four rotating wheels; money is no object. Usually, when I go to Ikea my customer is waiting at the loading dock. On this trip I'm inside picking the stuff off the shelves, escorting Purna back and forth from upstairs to down and back. The store is setup like a giant maze designed to bamboozle. After about twenty trips you'll start to get the hang of it. Even with a redesign on the lower level I know my way through. Okay, so this is getting long winded but I'll be getting to the good part in awhile, ASSEMBLY!! Actually, I better get a move on because today is day three. I'm still on this job. Going over to do more assembly later this morning then back to Ikea tomorrow to get the remaining out of stock items. Everything goes into my van. The back is so heavy the front wheels are practically popping up off the ground. Back in Cambridge I discover we had a communication glitch. First floor to my new friends means one flight of stairs, and they have no intention of helping me lug the heavy ass boxes up the stairs. "Can I get a helper," they ask? It's now past nine pm. Everyone I know, who's capable of moving furniture sends me straight to voicemail, except for my regular helper. James is on his way but it'll take him a good forty five minutes to catch up to me. Meanwhile with a hand truck I manage to get everything up the stairs except for the main sofa frame. James gets fifty bucks to jump through his ass. It's an awesome gig, man with a van's helper. Next day, yesterday I sort out the boxes. Assemble the bed up to the point of the missing side rails. The sectional sofa is missing the cover for the ottoman. The list of items is about eight deep with frames and covers. No idea where the cover is for the sofa arm. It's so confusing between all the part numbers even the employees omit stuff, as in our case, the ottoman cover was not on the list. Luckily we have the cover for the corner frame, we just don't have the corner frame, we'll get that tomorrow. Instructions consist of pictures only. Good luck to you neophytes with a roomful of this stuff. Even after ten years of putting this stuff together I still scratch my pumpkin sized head from time to time looking at the pictures uttering sounds to represent words I can not articulate. Between the cushion covers, velcro, zippers, three sizes, actually four or five, there's the base the back, the seat cushions which zip to hold the cushions inside the cover which zips to the base cover which velcros to the base. Trust me, there's a reason why there's a picture of the guy bending over in the instruction booklet. The only other thing I'll say about assembly is look at the pictures of the hardware inside the front cover. If you put a small lock in the hole for a big lock you'll go into a thirty minute tailspin if it's your first time through the ringer. Match your hardware to the pictures before you use it! Despite all the agony of Ikea, the stuff looks really smart when it's all put together, assuming you don't mangle it in the process. If you have time to kill as well as money, eat in the cafeteria on the upper level, stay away from the junk food concession on the lower level. The potatoes with mixed vegetables served with the salmon is my recommendation. Basically, I love Ikea. Thank you Vijay. read more

Yorn desh born, derritt de gittder gue orn desh, dee born desh, de umn bork! bork! bork! read more

Here's a secret tip: Ask the folks behind the food counter for a "Swedish Motorcycle". You'll be pleasantly surprised. read more

I placed an online order on August 15th. After getting an email that the cushions weren't coming for my Poang chairs, I received no other communication from IKEA. That is until September 1st when I called them (waited on hold for 30 minutes) to inquire about my approximate delivery date of 9/1 and that I hadn't heard from the delivery company. I was told that my merchandise was picked by the delivery company on that day (9/1) and that I should be getting a call from XPO Logistics with a delivery time. XPO calls and says my delivery date is 9/4 from 11-3. 9/4 arrives, it is 11:30 and I get a call that the delivery truck has broken down (seemed a bit suspicious to me, but anyway...) and that they need to reschedule my delivery for 9/5 11-3. We wait around until 3:15 then call, they keep my husband on hold for 20 minutes to tell him that they will be there in about 35-45 minutes. Delivery goes pretty smooth until about 30 minutes later I get a call from the delivery driver that they dropped off a piece that wasn't ours and they need to come back to pick it up. We start to put together my son's bed, the center support that says it's included if you order online is missing! So after all the waiting we couldn't put together his bed, I can't sit in the chairs I ordered since the cushions didn't come with them, and my son's desk top was damaged. I'm not impressed with IKEA.com or their choice in delivery service. read more

This is the most woeful shopping experience of my life. Had to return something my wife bought and then purchase something else. Pretty simple everywhere else but here. Returning the item only took 68 minutes because the returns section is mobbed and the only have 1 person working the 7 returns registers they have installed. After returning the item I had to walk through their whole store like a rat in a maze until I finally found it after asking 2 employees that had no idea even what section to look in. Now I'm in one of four checkout lanes they have open, yet they have 22 checkout stations installed. The line was 14-16 deep when I started and 35 minutes later I'm still 4 deep away from the register. read more

Here's how my date with Ikea went: The actress is always breaking things The things you made and she took you for And I'm so tired -- I'd be lying -- I hope the prairie buys you more The fitness coast is growing near The shores they don't stay blond this year That's why the marble lawns stay clear and warm in time I want to stay but my time is wasting The magic lands call my name They want to fire a missile launcher But I know I need to stay We all know that by staying here it'll be a good high this year So whats the use to staying there if you've got no use for time The fitness coast is growing near The shores they don't stay blond all year The continent moves with growing fears Its all for expensive lawn I want to stay but my time is wasting The magic lawns call my name I want to fire a missile launcher But I know I need to stay I know I need to stay (and fight the day.) I know I need to stay (and fight the day.) I know I need to stay (and fight the day.) I know I need to stay (and fight the day.) In other words, we had the meatballs. There were also some spiral stairs. It was wonderful... read more

No joke, I am in LOVE with Ikea. My fiance actually gets a little bit jealous when we drive by and I blow kisses. After college, I was freaking out that I needed to buy real furniture. Ikea to the rescue! Sure this place is ginormous and a little intimidating (it's pretty easy to get lost too...), but it's the most amazing layout of rooms and furniture and everything! I wish my house was completely composed of rooms straight out of Ikea...swoooon. And the people who work there are so helpful...they won't even laugh when you butcher the names of the various Swedish furniture. My tv stand is called Flarke, isn't that cute!? Fo' serious, although it may be a pain in the ass to put everything together, the price is right, and it's sturdy as hell. I've gotten a good 3 years out of my dresser/massive desk/coffee table/tv stand and everything's in great shape. Near the checkout they have some "not quite new" stuff that you can get for a steal too...wooohooo, I love the Swedes! read more

The showroom is an absolute nightmare for first timers. After the first time, it gets really easy. I'm a fan of Ikea. Especially the Expedit series. I've used 4x2 Expedit as a replacement dresser. (with drona boxes). Everytime I come in, I find something new to buy. I guess those swedes know how to market to the human subconcious. Am I less manly now? "And I wasn't the only slave to my nesting instinct. The people I know who used to sit in the bathroom with pornography, now they sit in the bathroom with their IKEA furniture catalogue" - Fight Club read more

Although this IKEA store is perfectly fine, I am giving it and the whole IKEA brand three stars because of my horrible delivery service experience. I paid $99 for my home delivery for September 1st, my move in date. They clearly told me that I'd get a phone call from the delivery people to discuss my 4 hour time frame. Not only did I not get a call but I got an email telling me my 4 hour time frame is 2-6 PM, no consultation or anything. I am extremely upset that I could not even negotiate on the time frame and it threw my whole schedule off because I needed to be around at that time instead of attending previously booked plans I had that evening. It's ridiculous that I paid nearly $100 for the delivery service + over $800 worth of stuff I had delivered and I didn't even get to choose my own window time. read more

The ikea is like any other ikea, but most of these reviews are about the delivery so that is why I am writing this. I read the reviews about how awful the delivery was, but I am stubborn so I decided to roll the dice. They gave me the window of 6pm-10pm and they showed up at 7pm. In about 20 minutes they moved the boxes for a couch, a 5x5 shelf, and a dresser to the 5th floor (with elevator). We were shocked at how well it went. read more

Ikea Stoughton has the worst customer service when it becomes to the stock and delivery. Here is what happened: We bought our mattress and 2 box springs 4 weeks ago and asked them to deliver on Saturday Oct 3rd. So the driver arrived with only the mattress, but no box springs. We know that it was not the driver's fault since they were only asked to deliver the products. Then we called Ikea and was told the driver would come back on that day. We waited for a whole day and another day on Sunday, nobody came back. We called back many times during this period and only heard of the lies Ikea customer service gave us. We were so tired of called them back on weekend, and waited hoping someone will contact us or deliver us our orders. We called back again the coming Wednesday. After got transferred many times, waiting on the line for about 40 minutes numerous times, someone finally told us that the reason no delivery for us was actually because they didn't have the product. We were so mad and they said they could do nothing if there were no product. In the end I got transferred to the manager, who is even more incompetent and full of lies. The manager said we could either get the refund and had no product, or we waited until they had a product. We thought this was so unfair, after sleeping on the floor for almost a week, and that was their answer. However, the manager changed her word in the end of the conversation and said they did have 2 box springs, and will schedule it on this Saturday from 8am to 7pm. Then I got the call one day before the delivery day saying they will arrive at between 3pm to 7pm on Saturday. I got another call on Saturday saying that driver would arrive in 5 to 35 mins from then on. And again, no one came. I called back and customer service of the delivery company said the driver closed the case by accident, and will call us back. Of course, no call back. We called back many times and was told that delivery company was trying to contact driver. We called again at 10pm and was told we couldn't get the delivery that day and had to wait until Sunday. Well, today is Sunday, guess what happened! We called the delivery company and someone finally sorted out what is going on and told us that the driver did went to pick up the order in Ikea at 5pm in Stoughton on Saturday, but Ikea Stoughton didn't have the order AGAIN and that was why the driver didn't deliver. I don't know which one was lying. But now I think back of the day of the conversation with the Ikea manager, I figured that she just wanted to hang up the phone and made up saying that they had the products and will deliver it on Saturday!!! It's all a lie and trying to get rid of the customer's complaint. I felt really bad at the beginning when I called Ikea back on Wednesday because I sounded really mad. I felt bad since I was in customer service as well, I would be so sad if someone was so angry with me. But I never got that kind of angry call from customers because being honest and sincerely apologise work! If there were no stock, let us know, we could buy in other places. Lying is the worst customer service skill! Everything is like a nightmare, and we still don't have our box springs and no one called us back. After sleeping on the floor with just a mattress for more than a week, we decided that we would NEVER EVER use Ikea service any more!!! And I sincerely hope that someone who could make a change of this in Ikea company could make a move and help all the people in need to fix this order and delivery issue. I know a lot of people are having this kind of problem, we could get the refund back, but what about the days we wasted to wait, the time and minutes we waited on the phone, the bad feelings left in our mind? Please no more bad services Ikea! read more

The only place I choose for lingonberries and informal furniture Engaging enough to take the kids Fair prices everyone knows about I think everyone knows what to expect from IKEA, writ large - semi-sturdy DIY furniture for fair prices, with a Scandanavian design-for-the-people ethos. We good here? Good. Bonus points that the building is LEED-certified. This location, as mentioned severally in other reviews, is a centrally-situated site for the greater Boston/South Shore/Rhode Island set, relatively easy to reach via MA-24...which is to say that it's an equal-opportunity trek for just about everyone. The trade-off is that traffic is a little lighter than it could be, had they located closer to a central metro area. All in all, you're not heading there as a convenience play anyway, so throw some good tunes on in the car, buckle up, and make a mini-adventure out of it. Probably of note for my family moreso than the furniture and accoutrements available here is the fun destination that my kids see it as. There is the mighty draw of the Swedish cafeteria area, replete with inexpensive food offerings, IKEA's own design cues, and a kids' area playing G-rated films. There is a kids' play center where parents can leave their children while SERIOUS shopping occurs. There are child-specific decor areas, including a decent selection of simplistic-design toys, games, stuffed animals, etc. There are pseudo kid-friendly areas in the store that hold kids' attention, even if they aren't specifically designed for that purpose. But apart from the kid areas, per se, think of this place from a kid's perspective - the building layout is peculiar enough to warrant a map. There appear to be different "lands" as you progress from bedroom to kitchen, through seating (chair toughness tester? Fascinating.) to light fixtures of every shape and color, to pillows and bedsheets. You shuffle along in this strange Swedish satellite land, marveling at the stark contrasts, the serial kitchens, bedrooms, and offices next to one another, enormous bins of uber-cheap spatulas, and the ubiquitous Billy bookshelves throughout...until you're greeted by a clanking automatic personal-handcart distribution mechanism, at which point you're expelled into the cavernous warehouse that holds your desired boxed goods, gently cooled by ENORMOUS ceiling fans. It's enough to make most people at least think to themselves "whoa!" After you've collected your first-quality items, there's still opportunity to peruse the land of misfit furnishings...leftover pieces from broken boxes, mismatched drawer pulls, broken-pair curtain rods...you understand. But wait! At check-out, like most retail stores, you'll find small impulse buys available as you load your brown-boxed wares onto a conveyor. But wait (Part II, the wrath of impulse buys)! Packaged foods that you enjoyed in the cafe are available as gifts, groceries, or survival kits for your trek back to wherever you came from. It's all enough to leave a young person sorta winded, which makes it a solid partial-day destination for families, even if you just went to pick up a few odds and ends. Well-played, IKEA. read more

My third stop after arriving in Boston and running to Trader Joe's and Target. I have been lusting after the Frost Drying Rack since the first time I lived in Boston and was ready to hit up this store NOT during peak move-in/move-out season (end of August, beginning of September ladies and gentlemen - save yourself a trip that weekend and don't go here or Target, they'll be out of everything you're looking for!). Why is this place 25 mi away? Is land just past Dorchester that expensive? Then, I saw online that shipping/home delivery started a $99 minimum. Start up the car, honey! We laughed at all the people waiting on 93 at 7:30 pm on a Saturday and figured it was the Celtics game, we'll just hang out at Ikea til it closes at 9 pm to avoid the traffic. The store is huge, the parking lot/garage is huge, products are set up in displays that make you want your room at home to look like. Write down the location of that furniture you like in the self-pick-up because it'll be hard to remember after you've walked through what seemed like 2 football fields' worth of madness. We heard someone complain behind us, "Well no wonder it's so cheap, you have to assemble it yourself!" Duh. Furniture comes in flat/rectangular boxes stocked in a pick-it-up yourself warehouse at the end of your winding tour. Pictures are decently easy to follow and hubby and I had fun assembling things the next day. We're hoping this furniture lasts for the next few years while we're here, not sure because we've never bought furniture from here before. I do love my new drying rack which will help me save on dryer costs! Note: there is construction going on on 93 N. It took us almost 1.5 hours to get home. Better decide whether you really want/need stuff now because I wouldn't want to drive back out in that mess to return a $16 chair or something! read more

Sterile. That's the first word that comes to mind when I come to this Ikea. I'm not a furniture shopping type of girl. Mostly because I think about how the hell am I going to get this into my house. The nice thing about Ikea is they have many displays and you don't need to be shy about trying stuff out. They have some really snazzy bedroom setups and would be great if I had the space for it. But a girl can dream can't she. After spending an hour playing ... I mean trying out their demo installations I finally reach the bed section. Lucky me I have a particular bed in mind because this section also has a lot of things you can try. One can easily fall into a trap of picking out something lavishly expensive if the're unprepared. But not me. I still have my list. Finally finding the bed I want I flag down an employee who told where to go to pick it up. Well I had to ask a couple of employees along the way. All the nice layouts on the upper floors don't come that way. You have to go down into their warehouse in the basement to pick up the packaged pieces. I'm not as skilled interpreting the piece of paper for my stuff but each employee I asked directed me to the proper section and I got there eventually. Check-out surprisingly went by quick and smoothly. However, the real test of one's patience was the line for delivery. Damn, I knew it was too good to be true. One long ass line for only 2 clerks handling it. So tack on an extra 2 hour wait. Also Ikea outsources their delivery which led to a pain in my ass experience. My suggestion is come here with a truck to take your stuff with you. You'll save $100 and you time. Also not worth the hassle of dealing with a poor delivery service. read more

IKEA is my personal favorite import from Europe. I like the upstairs when you need inspiration for your room(s). And the downstairs is the best for when you know what you want and can get out rather quickly. I just got the laminate flooring (HEMSE, I think) and it looks fantastic. My parents thought it was real wood floor once I installed it. I like the layout of the store because I feel like I will never miss one of their products. I enjoy the innovative ideas and that room that is 300 or 400 square feet just blows my mind. I like the designs and material. There are many good options from cheap to higher quality for most products. Whenever I go, I never leave empty-handed. Cafeteria: The food is fairly good. I especially like the desserts. I could enjoy their Daim cake or almond/hazelnut chocolate goodness any day. Although I wished they had expresso/coffee machines that brew up the good stuff fresh in seconds like most of the European branches. But at least we have our ranch dressing! read more