Not the type to leave a review but the new management needs to work on being nicer to the employees. I overheard him raising his voice at one of the employees and not that acceptable, he was very weird with the girl employees. Service was amazing I can't remember her name. read more

Natalie was our server this morning and she was AMAZING!!!! She was literally the ONLY server this morning and she handled 4 full tables by HERSELF! I saw her running around, she touched every table promptly and brought everything to us correctly even with how busy she was. She stopped to talk to my 4 yr old daughter and my daughter loved her! To have the drive to give great service and make an experience personable is soooo rare these days! Thank you Natalie for exceptional service! read more

Came in for breakfast with my family they took forever to take our orders. other people that had came after us were getting there orders and ours was never coming , server with red hair would never come check up on us or give us updates, finally she came and said that the order had not been put in she was barely going to do it which obviously we weren't going to keep waiting because we had a toddler with us and had been waiting for almost 1hr which is ridiculous. this place needs better customer service and better waiters. mind you I am a regular to this ihop but after this incident i will not be returning, i'm better off at another location. read more

I came here a few weeks ago to eat here with two nice married couple friends. The server lady here was excellent. The place was really clean. We stayed here a bit to enjoy each other's company and were not rushed. I had a tasty breakfast. I remember having coffee with French Vanilla Creamers. Refills kept coming. I also had French toast, eggs medium well, bacon well done, and all you can eat pancakes. Everything was so good and perfectly cooked! I'm so glad my friends decided to come here with me. Definitely can't wait to get back here again in the near future! read more

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The staff was great and super nice. They were extremely accommodating and apologetic for running a lil late with my order. The manager was super nice I forget her name but I think it started with an M then was followed with an E. Please go to this iHop it has such good energy and you will not be disappointed read more

As some of you know, I have a lot of affection for IHOP. It was the go-to restaurant when I was dating Tara and she basically drilled into me its charms. From the sandwiching of the syrups, to the eating the pancakes with the meat--there were a lot of fun times to be had at the local IHOP--both hers and mine. And while the company has fallen off in recent years, I'm glad to know that my local one still is serving good and comforting breakfast food. It's not going to win any awards, but it still tastes pretty good and they still have the deals to make it an everyday consideration if you wanted to. And I must say the service at this location was amazing; our server was super attentive, super intuitive about our needs, and just overall a bundle of joy when dealing with us. She was just a joy to interact with. And while the restaurant itself was pretty empty, making her job easier, I have a feeling that was just her personality or maybe that this was an indicator of how well trained she was in a customer-facing role. All I know is our server rocked. I don't go to IHOP all the time any more, but when I do it's nice to know this one is right my backyard when I need something reliable and delicious. read more

IHOP - Temptation eyes looking through my, my, my soul $7 Breakfast Faves Combo w/ Sausage from #IHOP - American Near Me - Pomona, California

When in the Sunday, about 3 o'clock to order breakfast. In a group of 4, the food took a long time. There was nobody in the restaurant when we got our food. The pancakes were all cold. The waitress did not come back to the table to see if we needed anything. The service is slow and terrible. The food was cold. We've gone there a couple of times and the exact same thing happened each time, I would never go back again read more

We had a great experience here with our server Jessica! After a great hike, Jessica was helpful and kind! We love coming here with our kiddos read more

IHOP - American Near Me - Pomona, California

I really really enjoyed coming to this iHop! I definitely felt very welcomed from the hostess, to the waitress and to the cashier. When I got here Laura was very sweet asking for my name and how many in my party. She gave a very accurate estimate wait time of 15-20min. Super sweet older woman. She then sat us down at our table where Olga was our waitress and was also very sweet. She took our order and was very patient and polite. I didn't get a chance to get the runners name but she was also very nice. Olga constantly checked on us and asked if there was anything we needed to please let her know. Besides the fact that this place was very busy and noisy from all the customers, Our food was served in a good amount of time, it was hot in temperature and taste was good. My chicken strips and fries were perfect and so was my coffee. My family and I were very satisfied with the food and service! Good job to the team here. I will definitely be back!! Keep the positive energy going! read more

IHOP - Buttermilk Crispy Chicken Strips & Fries - American Near Me - Pomona, California

Service was so good very and attended Jessica was so helpful the food was amazing and we were seated really fast and didn't take long for the food to come out read more

love the place. Th pancakes are the best. They have the new Dubai chocolate. It is new and delicious read more

This is an update from my previous review. 1. Poor service 2. Food for 2 was brought approximately 5 minutes apart 3. Syrup was watered down almost like ice tea 4. Waitress on her phone not paying attention All things patrons should not experience. read more

IHOP - The only 2 workers sitting on their phones while 3 patrons sit and wait for their bill and/or service - American Near Me - Pomona, California

I hadn't been here in a long time but I was extremely pleasantly surprised. We were seated almost immediately and the staff exceeded my expectations. They were super friendly, courteous and went above and beyond to make sure I was satisfied with every time I ordered. I ordered a coffee I didn't love too much and they even changed it out for an OJ because I wasn't satisfied with it. The food was good as always but really what makes the experience is the environment and service which was amazing. I can't remember both of the servers names but I did make sure to speak to the manager and let her know how well her employees are doing! read more

The waitress (Jessica) was amazing and! She helped us out and gave us our food right away! The food was delicious and the ambiance was super cool! I like how the wall looks and the booths were super cute! THANK U IHOP!!! read more

IHOP - IHOP Syrup - American Near Me - Pomona, California

I have been coming back here since my last bad review a few times and noticed lots of major changes. The food was never a problem, I love their breakfast sampler and pancakes. Also enjoy grabbing their breakfast burritos. Their service has gotten a lot better with servers being a lot more attentive. They are quick to seat their patrons and attentive of those seated. The atmosphere has gotten lots better. I did notice something about the place that made me love it more. I noticed the staff coming around two different families and singing Happy Birthday. This was nice to watch. read more

We visit once a week & my new go to is the Spinach & Mushroom Omelette. It's the best. Healthy and delicious. Also, Natalia & Jessica are the best waitress. Always, making sure we have the best service. Thx Ladies... you're awesome read more

Great spot definitely would recommend, i come here all the time with my family and friends

Went for breakfast this morning and the restaurant was a little busy. Waited a few minutes before being seated but was greeted with a good morning by 3 different employees all saying someone would be with us shortly. Our server Natalia was very nice and polite while tending to several tables. During our meal, she offered a few times if there was anything else we needed. I observed other servers and busboys including the manager being very attentive towards other guests. Tip your servers well. The restaurant business is a demanding job. read more

Noema is such a great person she has great customer service and she helped me so much with my food and my points in ihop rewards thank you so much The ambiance was great nice and quiet keep up the good work read more

We had been running around doing some errands and went to another restaurant in the area. They closed early because they were not busy so I completely understood. We had been to this IHOP previously and read that it was open until 10 PM so we came over to grab a bite to eat. We entered the restaurant at about 9:05 PM. The young Hispanic male goes back into the kitchen and is yelling out that "we have 4 more people". OK, I get it. I normally don't like to go just before closing but we had over an hour when we made the decision to go in. He askes us to choose a table so we do. My wife and another guest go to the bathroom and he walks over to take our drink order. He actually gasps when he realizes that two of the four are not there. He tells me and my daughter that are sitting there that we have 25 minutes. Um, it's 9:10? A few minutes later he comes back when he sees that all four of us are there and lets us know there is no coffee, we can only have decaf. I get up and we leave. We could totally feel we were not wanted there. It's OK to say we are closing early because we were slow [although there were other guests at the time]. The other restaurant did it and we understood. But certainly don't GASP because you just realized that your NOT getting off early tonight. Be more professional and just let us know you want out early! read more

The service here is bad. The server completely forgot about us. They were attending to the other customers that came in after us and even when more came in. I would recommend to go somewhere else. It's not worth eating here. read more

great place for any meals. used to come here a lot. they have this spin for prize. it is fun read more

Good morning this ihop by far the best service and very respectful staff. I swear they ain't paying me to say this,just feels like your family always nice and fast service. read more

My oldest son sojourned back home for an overnight visit so I hosted Brandon and his nineteen yr old brother Brad at IHOP last FRI morning. Trivial Tidbit: I am a Southern California product to my core, born here and proudly living here for 95% of my life, yet this visit marked only the fourth time I've ever visited an IHOP. Despite outward appearances of it struggling to stay afloat (most of the time the parking lot appears emptier than a Sears or Kmart lot), rumors of this location's demise were greatly exaggerated. We arrived at 9:30am on FRI morning and the lot was filled to near capacity and the hostess was busier than a cat playing with goldfish! This IHOP is smartly designed, with exposed wood beam ceilings, gleaming surfaces and a homey but modern design motif that looked like it was personally curated by the folks at HGTV. Our trio of hungry men eager to break our overnight fast were seated promptly ... then had to wait over five minutes for server Jonathan to query our order and twenty minutes for the food to arrive. This being our maiden visit to our closest IHOP, we are willing to graciously concede that 10am on a FRI morning is the IHOP equivalent of, say, 7pm on FRI or SAT "date night" at any popular venue. My youngest ordered a strawberry pancake combo, my oldest selected a protein dense quartet of multi grain 'cakes that popped with 37g of muscle building protein and I opted for a pancake combo starring their Lemon Ricotta Blueberry pancakes. My youngest is a man of few words, choosing to let his actions speak for him. Yet, I felt his post-meal assessment dead-centered the bullseye: "The eggs and hash browns are just like Denny's but the pancakes are much better." The pancakes are fluffy, good-sized and have a perfect mouthful, texturally pleasing as the dough merges with the creamy ricotta, snappy blueberries and the tangy counterpoint of the lemon. Pro tip: Ask for your pancakes to be brought out on bigger plates. Curiously, IHOP sends their signature item out on dainty, small saucers scarcely larger than the 'cakes. Result? A room full of grim-countenanced patrons battling with Suburban-sized pancakes spilling over the edges of Scrooge-sized plates. With all of the studious expressions and fingers contorting with knives, the scene resembles high noon at a Rubik's Cube convention! Another one: Take advantage of the quintet of syrups IHOP makes available. You can choose from conventional Syrup, Vermont Maple, Strawberry, Blueberry and Apple-Cinnamon. They also offer a sugar-free option for diabetics. Server Jonathan was quick, nearly outtve breath from the rush of hungry customers and personally boosted my review score from a 3 to a low 4 by apologizing for the twenty minute wait on our food and for offering me a takeout vessel for my Diet Pepsi. read more

IHOP - IHOP's Lemon Ricotta Blueberry Pancakes - American Near Me - Pomona, California

Came to ihop in Pomona and Alexia provided exceptional customer service. We both had fish and food was hot fresh and delicious. If you are in Pomona stop by IHOP for yes I know this sounds weird but their fish and chips!!! The restaurant was clean and inviting with chill music playing read more

I would like to give a shout out to our waitress Carlos!!! Carlos, gave us an excellent service he was attentive, helpful, and caring!!! The food was pretty good as well. Nothing like awesome customer service and good food! My family felt comfortable and happy!! We definitely will be back! Thank you Carlos for everything that you did for my family and myself! read more

We had to walk away after being ignored for a while. Other people got their orders taken right away. The server helping them told the other one we weren't her table. Once she saw we were leaving she stated she could help us. But if we were ignored for so long am sure the whole service would have been the same. I did make a complaint to corporate they need better management. Came to the one in chino and much better service. read more

Hot food, great service and LOVE the pancakes. Yes, love this amazing IHOP! YMMV...but give it a try

This Review Goes Out To The Pomona IHOP Because The Service Here Is Outstanding And Convenient. The Food Here Is Delicious And Great, Since They Taste Good. There Are Helpful And Nice Employees Here. The Ambiance Is Neat And Warm Because It Gives Us Comfort Here. Overall, I Would Recommend This IHOP Since It Has Great Customer Service And Food read more

I order the thick and fluffy french toast, spicy poblano omelette and a cinnamon bun crepe. I really like the omelette it was very large and had a good amount of heat. The crepe was good too, but very sweet. The French toast was disappointing. The strawberry sauce and the actual strawberries and bananas they put on was not good. If I came back I'd order the omelette. When we walked in we put our names on a list and they told us to wait for a little and the host changed and they skipped us making us have to go up and ask them again to be seated. The interior vibe was standard diner-style seating. read more

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Always crowded. Short staffed. Delicious food. Polite staff. Yes I'd go again. No time soon. I'm not a patient person when time to eat so being short staffed did t help. Definitely not the workers fault there great read more

The service was terrible. I asked for a cup of hot water, but the waitress brought me a bowl of water instead. I do not want to go back the one in Rawland Hts whatsoever. read more

The whole team was great! Natalia was our waitress today and she was just phenomenal.

We entered as a family of 7. The host tried to sit us on a booth that fits a maximum of 6. We politely asked for something more accommodating. Negative vibes were dished out. 30 min later we get seated. A manager took our order. Our food is served to us with bad energy. The silverware was dirty. Hair in one of our omelette, and the pancakes were golden brown on one side and pale white on the other. Extremely unpleasant experience and that's being modest. They have the man power and potential to do better. Overall 2/10 other locations do better. Only good thing here is the coffee. Needless to say we won't be coming back. read more

IHOP - American Near Me - Pomona, California

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There was a cleaning bathroom smell when you walk inside. It didn't smell pleasant at all. The food was good though! I had a waffle and French toast. The hashbrowns were decent and the bacon and sausages were good too. The service was a bit slow and they ran out of ketchup which was a bummer. read more

Greeted and seated fast and our server Alexia G was amazing and super polite and kind. The ambiance was great and the place was clean and the food was delicious. Thank you so much Alexia!. read more

Had a great time here with no problems what so ever. For breakfast I ordered their Country Fried steak and eggs minus the hash-browns. In substitute of the hash browns I got their famous pancakes instead. Luckily they had a coupon on yelp for $5 off over $20. Not too bad for a decent size breakfast. My experience was decent and the food came out good. Nothing to complain about. I would recommend trying them. And if you are curious about their grade on the restaurant they got an A. Well it was definitely deserved. I highly recommend trying them at least once. Great way to support your local community. Had no issues with the staff. The costumer service was friendly and respectful. They were on top of things and did not leave me with a bad experience. Not disappointing at all. read more

Manager will try to behave like she's the smartest one of the bunch. Slow services. Expect bad services

I will start by saying that this is the IHOP in the Walmart parking lot. For some reason the map shows it on the East side of the 71 fwy and that is not correct. We have now walked of this place twice. A few years ago my wife and I decided to go to this location on a Sunday morning. It was not as busy as I thought it would be for a Sunday morning and we were sat right away. We then proceeded to just sit there for more than 15 minutes and were never acknowledged. They didnt even take our drink order. I got frustrated and walked out vowing to never come back. Fast forward to yesterday (Tuesday evening). My wife and I had our grandson and thought we would just walk over there because it was close and there were about 5 card in the parking lot. We walked in and we told to sit anywhere we like. There was one lady sitting by herself (looked to be finished eating) and a small group of people in some type of presentation. There looked to be only one server there so I got up to grab a couple of menus to help her out. She brought over a high chair for our grandson and walked away without even asking us for our drink order. We then sat there for about 15 minutes without ever being acknowledged again. Our grandson was thirsty asking for water, so we just got up and walked out again. I am not sure how this place is still in business with such poor service. We will not be going back to this location ever again. Thankfully we went over to El Pollo Loco to get some food and water for our grandson. read more

WoW.... I started this review but never submitted. Check it out, this location has not been good to many business, but looks like IHOP is here to stay. My son and I like coming here because it's IHOP! We love the pancakes and the omelettes and everything else. The service is good, can't complain. There are times it seems they are short staffed, but they pull through just fine. Only thing I would like to see changed is the coffee brand. No IHOP has good coffee and they should totally look into this. Not sure what brand they use, but it's not very tasty. Sorry to say this, but Denny's coffee is much better. Thank you IHOP for always being there when I just don't feel like making breakfast! :-) read more