Environment was good. Service was good. Food was good. Their fish pretty good here nice

I love WaBa Grill, but this specific location really needs to get its act together I placed an online order set for pickup at noon. I arrived right on time at 12:00 PM and ended up waiting around for 10 minutes before anyone even asked me what my order was. When I finally told them, I noticed they were only just starting to make it, and then the lady working told me they had accidentally given my original order to someone else. The only reason I am giving two stars instead of one is because the employee was actually very nice and polite when handling it. I usually really like WaBa, so I am hoping this was just an off day, but the organization definitely needs work. read more

My friends and I were craving some chicken and came here. Service was quick with our chicken bowls. Plenty of tables and it wasn't too busy. For the chicken bowl, they had teriyaki sauce, green onions, and rice. The chicken was not too dry and the sauce helped with the flavor. The only thing was that there was a lottttt of rice in comparison to the amount of protein. Other than that, it's a filling meal. It's not too bad but would probably find other chicken bowl places. read more

WaBa Grill - Chicken Bowl - Fast Food Near Me - Pomona, California

Horrible service. I don't recommend this place. We are waiting there and started asking for service and got no response. Nobody came to even take our order. So we left. Don't come to this place. read more

Came in on my lunch and ordered a steak bowl with veggies and brown rice and was given basically no meat and veggies?! I'm highly disappointed and will not be giving my money to them again. This is ridiculous. read more

WaBa Grill - Fast Food Near Me - Pomona, California

The servings are ridiculously small for the amount of money. The bowl had a whole inch room on top not enough food.

Good service, store clean and all the staff super friendly. Highly recommended! I recommend the passion fruit lemonade it's so delicious! read more

I love this waba grill. They are always so nice and tentative. When I order online, my order is always right. It's always right! And when I come to the store they are always so friendly. Love coming here :)) read more

The manager at this store clearly cares about this location. It shows in the product quality, cleanliness of the store and the way the staff interacts with the guests. I travel a lot and eat at many Waba Grills. This is one of my favorites Waba locations. read more

Waba Grill never disappoints! I'm hooked on their rib-eye steak plate--it's always cooked just right. I usually get it with brown rice and salad, and the combo is both flavorful and satisfying. Simple, fresh, and consistently good. One of my go-to spots when I want something quick but still quality. read more

I've been going to this waba since they've opened and I've always had great experiences. Super friendly and just a good vibe overall!

I would like tot say that Hary did a wonder job with us. We ordered a meal they misheard us and he fixed our meal thank you. Thank you Karla read more

Alex is the best at customer at this location They also offer some promotions throughout the week so worth it read more

WaBa Grill - menus on the wall - Fast Food Near Me - Pomona, California

Go to a different location. Don't waste your time ordering here. Today I ordered online, my food was supposed to be ready at 2:27. I got here a few minutes early but as I immediately walked in there were 5 other people waiting. I wasn't even greeted/attended to until 15 minutes just standing, I even tried getting their attention and I was ignored. This place is just getting worse and worse for their service. The young male working that was wearing a big puffy jacket looked like he did not want to be there. He kept just walking around the back, taking his mask off tending the cash register then not washing his hands and handling food. I got my order at 2:56. This isn't the first time either. I love WaBa but this is Sad... Hope cooperate properly anyone who cares looks into this. With an update, some of my chicken didn't look edible, there were no carrots and the broccoli isn't even cooked. What do I even do at this point? read more

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Horrible timing on service. Had me waiting 40 minutes to serve me. It was lunch time but i had multiple on phone and in person orders pass me. read more

The food is good. Cost has gone up so much. It not worth having them forget an item every time.

Best shop around. Alex have the best customer service :) Pomona Location best food too! read more

Food is always fresh and staff friendly . Usually fast when not a rush............. Olga friendly read more

My fiancé and i visited this location two times in a row. Our first visit we were greeted by the cashier who promptly took our order, after paying our order took about five minutes to be served and ready. The employee did however forget to give us the dumplings with the order so we did have to walk back in after checking a bag in the car. The food was properly prepared and tasted well made. I ordered a steak bowl, and fiancé ordered the steak plate which was pretty much the same amount only with dry lettuce (no dressing provided) and orange slice. This location is clean and follow COVID restrictions. read more

Really good establishment. Olga R. was very helpful ! Definitely will be coming back. read more

The cashier was super high and spilled hot sauce in my bag. Didn't find out till I got home... And the chicken wasnt even cut properly, it was all stuck together in one chunk. Such a simple job and can't even do it right Update: realized half of the chicken wasn't even cooked properly. Wtf yall doing serving raw chicken. read more

WaBa Grill - Hot sauce everywhere - Fast Food Near Me - Pomona, California

Just came from this Waba and it was a major disappointment when I got back to work. First off the cashier kept on telling me my gift card was expired and I'm trying to sincerely explain to her that gift cards don't expire when it's pre-purchased money on a card that I got 2 months ago. Plus I have to tell her I just checked the card and there is a $10 balance. She doesn't say a word and walks to the back to get someone to try and help and the cook was able to resolve it. You would think she would apologize about the confusion, but nope. Her attitude and expression was just super unfriendly and unwelcoming. Then I get back to work which is less than 5 minutes away and I realize my food is cold and the potstickers they gave me are all hard and chewy in a bad way like eating jerky. After sorting through them they looked like an old overcooked batch that they gave to me so they wouldn't have to throw. Being at work doesn't give me the luxury to just go back and get a new order so this was all very disappointing. read more

WaBa Grill - Fast Food Near Me - Pomona, California

I've been going to this Waba grill since it opened and when it first launched the customer service and food was great. I eat here 1-2x per week and have continuously gotten bad customer service. I only come here because it's unfortunately the closest to me, when possible I avoid it. The young workers don't acknowledge you and look like they don't want to help you. Example:One time I came in and there was an employee listening to music the entire time he took my order and cooked my food without gloves might I add. They also turn off the phone line during lunch time and after 8:20pm to avoid taking orders. My boyfriend overheard an older employee telling a younger employee that he can't do that but they still continue to do so. Also, whenever you place an order over the phone they make you pay upfront now which I have no problem doing, however they start repeating your card numbers loud for all to hear. Lastly, the last few times I've come in they've been out of the Waba hot sauce. All In all, they need to work on their customer service. read more

First time here and it was good! I was craving salmon so I was glad to see that they offered it here. Sandra greeted me with a smile at the register, so that was a good start. She took my order and informed me that there would be a five-seven wait for it to cook, which I appreciated since it would've helped had I actually been in a rush. Before she left to cook the fish, I asked if it was alright to sit on the couch in front of the register since I know that it may confuse some workers sometimes. She said it was fine and even offered me a water cup, which earned major brownie points. Never have I experienced such great hospitality at any establishment. She definitely made it a good impression. I got the salmon bowl, which looked good at the pictures and it was decent! A little too hard to my liking but still very tasty. But what had me deduct a star was how small it was. For $8 a bowl I was expecting a bigger piece of fish and I was disappointed that the rice portion was so much more. In the end I had to eat the fish in smaller bites and more rice so I could enjoy the actual thing. Maybe I'll try the tofu bowl next time. It's a lot cheaper and I also do like tofu so hopefully that won't disappoint. read more

WaBa Grill - Do not let the photos fool you. The salmon was soooo small it was sad to not be able to fully enjoy it :( - Fast Food Near Me - Pomona, California

The dumplings had black char all over it so I went back for a replacement. As I was explaining to the cashier who seemed to be having a bad day, the cook walked up to me and asked "What?" in a threatening manner. I repeated myself and the cashier prepped the replacement batch from the cook, which looked exactly the same as the first order. She also didn't wash her hands before handling the food. I suggested the cook clean the grill first and he said that's how the dumplings are... I asked for an apology for the bad service and inedible dumplings and the cashier said she didn't owe me one because she didn't do anything wrong. Although I am a regular of Waba Grill and the location is convenient, I will not be returning to this store... read more

Olga is great! Always very helpful! Highly recommend this WaBa Grill. Everyone is always so helpful

Food was awesome and service was awesome as well. So awesome Olga f was very helpful with everything read more

Joselin was very helpful & such a great attitude Appreciate that this place always gets my orders right read more

Tried to come to waba bowl around 6pm and they are closed for there break lol Ask me to wait 30min , is this for real cashiers, cooks everyone. read more

The food is always delicious and the service is great. I love their new garlic Serrano sauce. It is the perfect about of flavor and heat! Olga was amazing! read more

Olga r gave great customer service She has helped me out each time. Thank you Olga r read more

-Good customer service by Olga R. -Food was quick was in an out in about 10 min -Place was clean read more

This place is a 5 Star only when the lovely lady at the register is there. I do not know her name . She is very friendly and has great customer service . I believe she might have a slight accent and light colored eyes (that is the only description o have of her that comes to mind) Gradually they have reduced the protein in the bowls . I understand food cost and serving sizes but this does not compare to other locations that demonstrate consistent serving sizes . Today this was my bowl - just opened and I added some sauce . I moved it around to see if my eyes deceived me . Definitely this is not worth 8 dollars and some change . read more

WaBa Grill - Fast Food Near Me - Pomona, California

The hygiene standards here are deplorable-- no masks, no gloves, cooking food and putting it back in with uncooked food. Never coming back. Food handling safety needs to be a priority. read more

First the food took way too long for us to get, then when we were able to take it home the chicken is dry and the rice taste like crap.. seriously, never going back read more

WaBa Grill - First they take take forever for us our food then when we get it, the chicken is dry and the rice taste like crap.. please explain. - Fast Food Near Me - Pomona, California

This place has TERRIBLE customer service. When I was about to order the girl behind the counter told me to hold on while she laughed & talked to her friend that just walked in??? Ummmmmm right as I was about to order. The other guys that just walked in were talking to their other friends before starting being loud etc. "I work here fool" if I might quote. Surely wasn't acting like it. Same girl was from front counter started eating chicken with her FINGERS out of a cup after packaging our food. Literally right at the station where they were packaging our food. Yes, she she washed her hands after but STILL. I'm not sure why no one was taking their job seriously here when sooo many people are looking for jobs right now. read more

Great Food! This place is so great to grab food! line wasn't to long and food wasn't cold! definitely recommend this place

Ordered online and picked up in store. Despite the availability of cucumber edamame kimchi online this location is a key down EVERY TIME. You think I would have learned... However again there only had edamame, all ready paid so I guess it was too BAD FOR ME. Done with this location... read more

If I'm about to give them a zero I would. Customer service is poor and bad. They make you feel like you have to rush your order. I called to see if they do phone order but the don't answer even if you have call when you are in the store they still don't want to pick up the phone. And we ask to put green onion on meal they don't put it. And we order avocado they like to say we didn't order but it show on the receipt and the mexican lady give you attitude. The employees all messing around laugh and making jokes and not working to make your order. Need better customer service. And clearly the owner is careless if the employees are messing around and employees giving customers attitude. read more

The guy who took my order was on his headphone talking to someone the whole time I was there. Someone tried calling while I was there and no one answered. He finally came in to order because they wouldn't answer the phone. There was a lady in the back trying to do it all. While I was ordering he first said they didn't have any veggies. Then he said while it will be 10 mins for the veggies. Told him I would wait. All I got was broccoli. I got 2 waba bowls with barely any protein and a 10 dumpling order that I had to remind again for my sauce for it. My worst experience for paying $30 for food. Will not be returning. read more