When it comes to food at Chick-fil-A, it's always consistent no matter the location. My go to here is always the deluxe chicken sandwich and their amazing waffle fries. The way they make their fries is consistent which I love. Aside from the waffle shape, it's crunchy and fried correctly. Never too salty and very tasty. Chicken regardless of deluxe or regular is always very juicy, not too overwhelming and a great compliment to the buns, lettuce, etc. As for this specific location, interior is pretty big, they have plenty of tables and a moderate size area to the left for ordering. Mobile orders have a separate line next to the ordering line and it can be pretty cramped there. So when it gets busy, the place can fill up quickly. There's also a drive through lane outside the restaurant and it can be quite the mess. While the line is sizeable, with how busy they're most of the time, the line stretches out all the way out into the parking lot which can cause heaps of traffic, not ideal but just shows how much space they really need for how popular this spot can be. Overall, a good spot for a meal, whether it's online or in person, CFA is always consistent which is the most important. Highly recommend regardless of how busy they're, always place a mobile order on their phone to save tons of time. Plus you get can tons of points and rewards from their app. read more

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Hey Chick, I know you're currently closed for remodeling, but before you reopen, I'd suggest sending the manager, owner, and employees over to the Yorba Linda location for some training. Their bread is always fresh--not hard, not overly buttered, just perfect! You could probably take some notes from what they're doing at the Yorba Linda location and apply them to the Chino Hills location. I think it would make a big difference! read more

Decided to stop by a Chick-fil-a to try their new pineapple dragonfruit frosty lemonade. I went thru drive thru because I order my food via their mobile app. I was greeted by two friendly staff at drive thru. Food is ready when I arrived at drive thru window. It's typical fast food but quality is higher. Decor is typical modern. The frosty lemonade is not too sweet; I like how the lemonade blends with other flavors and with the ice cream! Also ordered large waffle potato fries and one chicken sandwich! Both are delicious. Use app will give you best chance of getting promo and deals! read more

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This chick fil A has a RAT problem! Took my family to dine in and saw a rat run clear across the cashier floor and into the kitchen. The cashier (maybe supervisor?) saw it, evacuated and closed the dining room and then proceeded to instruct staff to process to-go/drive-thru orders only... knowing a rat was still in the kitchen! The other staff smiled and gave each other looks like they know it's a common problem. Zero panic or urgency outside of clearing the dining room so customers wouldn't see it. GROSS! read more

David is so amazing he gave us free shakes we truly appreciate it his hospitality keep up the good work in Chick fil A keep up the good work

Thank to David he was a really nice person served very well appreciate him so much !! read more

Chick-fil-A - Fast Food Near Me - Chino Hills, California

Waited 45 mins because 1 car couldn't pay then after 20 mins they paid. We pull up to the window because all traffic had cleared out since we waited so long for 1 car to pay. Then proceeded to wait another 25 mins. They wouldn't ask the car to pull into a parking spot. Just total incompetence from the whole staff on the drive thru. read more

Drive thru here takes over 20 minutes. If you have the time, go for it. Otherwise order and go inside. read more

Chick-fil-A - Fast Food Near Me - Chino Hills, California

Great breakfast but bought a 10 piece chicken minis and got home and only had 8 in the box. Need to have better consistency check to make sure all items are in there. read more

Redheaded supervisor is so rude. Below Chick-fil-A standards for sure. Won't even acknowledge the guest in front of her. Completely unhelpful. Gives looks unwilling to smile at customers. Gross attitude needs to be re-trained. read more

Came in for a to go order and the lady Kaylene was my server. She was extremely friendly, polite and professional. The restaurant was very clean and of course the food was delicious read more

Fire the manager Maricela. She's rude speaking to customers very condescending. I was asking her to help me with an online order I placed and it was like she could care less and couldn't be bothered to help me. I pretty much wasted $60 because she told me I have to wait until tomorrow to get my money back but I paid Apple Pay so how am I supposed to get my money back ? Maybe a little bit more empathy for your customers who spent a good amount of money and you guys gladly took the money read more

Chick-fil-A - Statement saying how much I was charged and she wanted to say I didn't get charged - Fast Food Near Me - Chino Hills, California

Always love coming to Chick fil A and today was no different.. came here on my lunch break and just made it in time to order from the breakfast menu... the cashier was super nice and quick to greet. Took my order and assisted me in a gift card I received from my company. I enjoy coming to this location specifically since my late wife and I used to come here for breakfast. This place is definitely special.. thank u Chick fil A for being here for me. read more

I only deed 2 salads. Both had very little chicken and toppings. My husbands market salad had 3 blueberries and 3 strawberry halves. We just paid top dollar for 2 containers of lettuce. Shouldn't a chicken restaurant actually put chicken on the salad? I'm guessing 2 ounces of chicken sliced super thin and laid across the top. Atrocious. I wish I could give zero stars. read more

Service was not the best at this location especially with the manager taking care of customer's orders. Not friendly at all, I didn't like a comment she made a young kid who was coming back from his lunch. I can understand it's busy hours and everyone is trying to work hard into getting the line down. One thing Chick-fil-A has is that every time someone says "thank you" they reply with a "my pleasure " not in the 3 times I said thank you did this lady say "my pleasure ". Maybe she was not having a good day. My food was good, you can never go wrong with nuggets lol I don't get ketchup but instead get buffalo sauce for my nuggets and fries. Will probably come back but this time I'll go through the drive through! read more

Chick-fil-A - Fast Food Near Me - Chino Hills, California

Emile, I ordered my meal at 10:20 just before breakfast at 10:30 ends. The app is allowed to use my location and for some reason it did not say that I would not be able to pick up my order in time before breakfast and then therefore it let me to visit the Chick-fil-A restaurant Assuming I'm picking up my breakfast order only for them to tell me I wasn't here on time before the 1030 cut off, I believe that if the app is allowed to use my location that it should let anyone know that if they're a a certain distance from chick fil a and wouldn't get there on time that it shouldn't allow you to order. I was looking forward to eating my breakfast. read more

Chick-fil-A - Photo from the app. Charged me. - Fast Food Near Me - Chino Hills, California

What is this in the waffle fries? They did not do a quality check as is a courtesy. Lately, they are getting careless. Smiles are nice but do not give out what you would not eat. They forget straws and spoons too. read more

Chick-fil-A - Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Chino Hills, California

Why you bother to order a large size fries and get a medium size one? That's a joke... ordered to go and get home find this, I'm just speechless read more

Chick-fil-A - Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Chino Hills, California

This place is bad now. The people they hire are clueless. 2nd time in a row where our order is messed up. Got to start checking our bag like it's McDs now. read more

CHICK-FIL-A MAKES ME DO THE FUNKY CHICKEN!!! Today was a serendipity day!!! There was training at my office today and lunch was provided!!! My coworker ordered us Chick-fil-A Chicken Sandwich boxed lunches(THANK YOU TREVOR). The lunch boxes should be called "Come To Mama boxes"! It was delicious, filling and possibly fattening (who cares)! The young lady that delivered (11:30am, 2/29/24 to Lindsay Ct.), was so sweet, she give everyone a cavity! (Unlike my ex-husband who is bitterly sour) read more

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The employees were extremely kind! Vincent, London and McKenna. They laughed and chatted with us. Our food was served in a minute. Shout out to the employees once again they were so kind. Best chick fa la experience ever. read more

The Lord's chicken never disappoints. I go to all chick-fil-A's. Always a good experience. Best service and fresh food. Restaurant isn't always clean, but they're usually suuuuper busy. Anyway, I got the classic chicken sandwich and fries. Plenty of ketchup and chick-fil-A sauce. Oh yea and I always get it with extra lettuce and tomato for the extra crunch! So good. I'm upset that they charge .80 cent for extra lettuce and tomato. But I won't complain. Not yet. Better not charge me again. read more

Chick-fil-A - The holy chicken sandwich. Always hits! - Fast Food Near Me - Chino Hills, California

It's always good to eat at Chick-Fil-A, but just be ready to wait in a long line if you decide to go drive thru. My recommendation is to pre-order (online) and pick up or just park, save your expensive gas and walk up to order. They are also now opened for in person dining. I walked up, placed my order and you then wait outside for pick up. When my order was ready, I checked my order by looking inside, the lady got one thing wrong- Spicy Chicken Sandwich instead of Delux Spicy Chicken... Big difference. People- Get the Delux... but any how, as I was checking the order, Zach- the Manager noticed and said, "not a problem, will fix that right away." I told him, no big deal- I will pay for it and wanted to return the Spicy Chicken, but they wouldn't take it back. I didn't even touch the rapper mind you, I just looked inside the bag. I later found out that they throw the food away, despite me not touching it or opening it up. No way! I would have gladly paid, long story short, Zach gave me a free Spicy Chicken Delux sandwich. Awesome! Thank you Zach and thank you Chick-Fil-A for the delicious food and great customer service. read more

Chick-fil-A - Get in line. Better to get off and order with gas prices so High! - Fast Food Near Me - Chino Hills, California

The chick wrap was old as if it were sitting waiting to be sent to the inventory disposal. It was definitely old chick and withered lettuce. There were other signs it was old. Quality control is lacking and is a poor reflection of whoever is in charge. read more

They are really busy but everyone I interact with is super kind. I came Saturday night 12/6

My piece of chicken was 90% breading for almost $7 just for the sandwich that's ridiculous. My English muffin was hard too very disappointed seems like because I ordered to go they gave me the worst of what they had so I can't complain. read more

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Went through the drive through and the experience went well overall, but I had a large order and asked for exactly 10 CFA sauce packs. I asked for 10 because I wanted 10, not because I wanted the employees to take it upon themselves to deem my order only big enough for 5. Got home and everyone's order had at most one sauce pack to go with it. Ruined the experience and don't think I'll ever drive off without double checking everything in my bag, whether it takes me 30 seconds or 5 minutes to get my order right. read more

I usually drive out of my way because chino hills location is usually so good and never disappoints. I drove home just to find my chicken in my sandwich was dry super flat and over cooked. So bummed. read more

Chick-fil-A - That's the whole chicken cut in half - Fast Food Near Me - Chino Hills, California

Food & service are always good. It's just so disappointing when you discover an item that's your favorite and they bait & switch. The Brea location is even worse than Chino Hills. People! Get out of your vehicle!!! The drive through have gotten SO OUT OF CONTROL that it's been spoofed on SNL. And Chick fil A was the store causing the parking lot jams and impossible thoroughfares for other customers. Street over flow happens too creating an even bigger nightmare. And my waffle fries were hot & tasty; the few on the top. However, below I discovered a bunch of bits. Just because you're foods yummy doesn't mean I'll go back if other occurrences are a common practice. And get out of your car. Get some exercise since you're probably ordering a Diet Coke. Lol. read more

Chick-fil-A - Bits of "waffle fries" ~ - Fast Food Near Me - Chino Hills, California

This Chick Fil A has gone downhill. The lines always take atleast 30+ minutes, the food is a hit or miss but 90% of the time it's a miss. When ordering fries just expect them to be filled half ways. I had to practically beg for more sauce. 1 packet for a sandwich is pretty ridiculous. The prices have gone up as well! 12 ct nugget for $10.59 is insane. They are tiny! $8 for a small sandwich as well.. read more

Chick-fil-A - Spicy Deluxe Sandwich - Fast Food Near Me - Chino Hills, California

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Delicious breakfast sandwiches and scrambles. Reasonable price with burst breakfasts.

Only went through the drive thru, so my review on the inside is still TBD. I came on Saturday during lunch time so it was pretty busy the drive thru is by some shops so it's easy to get congested. Staff very friendly and took my order very quick and got the line moving around very quickly and we were out in less than 15 mins. For Chick Fil A it's not bad! I ordered a the spicy deluxe combo always a vibe and cooked to standard! Worth the money here ima. Time where everything is pricey! But any reservation on coming here forget it this place is worth it! If you can't wait order ahead and use the app! This restaurant is very clean and very organized from the outside at least read more

Last nights meal was great customer service is always amazing and fast the grilled chicken sandwich is amazing

I have been going to and loving this chick fil a for almost 20 years. I can say at one point i was addicted I even became a red status member which is the highest status of chick fil a members that's how much i love chick fil a. it is so bomb and always hits with its tummithis particular location is close to home so it's convenient. I have never had an issue here which is so rare to say but for my case it's true. i love chick fil a forever read more

Chick-fil-A - Fast Food Near Me - Chino Hills, California

Maricela was amazing. Great hospitality and went above and beyond to make my experience memorable. Thank you!

The customer service was very nice, however I ordered an ice cream cone which I never recieved until I went back to the counter (as did other customers). The ice cream wasn't a huge deal breaker. As Im sitting down eating my 8ct chicken nuggets I bite into a bone, this has never happened to me at chick fil a so not the best experience. read more

Chick-fil-A - Chick-fil-A Nuggets - Fast Food Near Me - Chino Hills, California

Great food and excellent service and crewmembers. Clean and friendly environment. Jasmine took my order. Free refills. And clean place. Jonathan H. read more

Chick-fil-A - Fast Food Near Me - Chino Hills, California

Chick-fil-a here in chino hills is usually pretty busy! This particular location (grand and the 71)has had to figure out the parking lot logistics and it's still sometimes frustrating doing thru the drive thru line. All this to say that the food and service have been pretty consistent. I ordered 2, 4 piece strips, a small fry, and a kids meal with grilled chicken and a lemonade. The total was about $25. I also got a free cookie and free frosted coffee from my rewards. I was able to use both! Even the order taker was surprised. I will say chick - fil-a is rather generous with the freebies. The grilled chicken in the kids meal was juicy, not dried out! The lemonade was their usual fresh lemonade, and the frosted coffee was good. The strips were big! One strip looked like a piece of chicken from a chicken sandwich. This was enough for my girls and hubby to share, and the grilled chicken was for their cousin and there was plenty of that left also! I'd recommend trying to share meals here as they can be pricey. If you can get thru that drive thru line you will be happy with your reward at the end, fresh food. Remember to ask for the sauces you want AND ketchups, they will not be in your bag automatically. read more

Although the lines are long and the parking lot is very busy, the food is delicious. I normally order an 8 piece chicken nugget with all the sauces and a small cookies and cream milkshake. My favorite sauces are the Chick-fil-A sauce and the garlic and onion sauce. The employees are courteous. Chicken Nuggets Chicken Sandwich read more

Terrible. Ordered for pickup through the app and it was my first time doing so. From my understanding, order for pickup means ordering in advance, they prepare your food, and you are in and out of the location once you get notified the order is ready. But NO, at chick-fil-a, you order, then you have to go to the location and check-in. After you check-in is when they start to prepare the food. So I checked in about two minutes away, just getting off the freeway. The drive-thru line was super long and there were crowds of people standing outside, I assume all in the same boat of order for pickup (but I also read in other reviews there is no dine-in so that could also be it). But nevertheless, ordering for pickup should be an easy process. I parked for at least 20 minutes and nothing, no notification yet, and not even a time estimate. I called customer service and asked if I can cancel and I couldn't because I had already checked in. I asked for a refund, and the person on the phone told me a request has been sent to the location. I eventually left. I checked in at 1:57 pm, and I left the area around 3:45 pm to which the app still said my order was being prepared. I never got a notification about my order anymore, and when I open the app, it doesn't show any current orders. So I'm really hoping I get a refund. read more