I hadn't been to Jersey Mike's in several years but I'm so happy I had received a coupon in the mail, so I visited them today... Even though there were several customers ahead of me, the store was clean and everybody was very nice and helpful.. I ordered the turkey club sandwich with their rosemary bread, and it was very tasty.. I will definitely visit them in the near future so I can try different items off of their menu.. read more

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Service was good, but this sandwich was one of the most less than mediocre I've ever had. I won't return to this chain again and this experience was a good reminder why. I ordered the Philly cheesesteak, which costed something like $13 + tip. Thanks, but just not for me. read more

This location used to be great but the employees I used to recognize, I never see anymore. Today I ordered a sandwhich and it was a bit chaotic. They were making multiple orders at once and people were confused on the line. So I didn't notice when they used the same gloves and knife on the person's order before me, then mine. I then asked if they don't change gloves or knives and was told no unless an allergy. But I don't eat beef or pork so that's a valid reason for using different supplies. I didn't want to be difficult since I didn't notice until after, but when I asked, the employee mater-of-factly was like no we don't do that. She wasn't rude but she also didn't seem to care than a non-meat eater's food was contaminated. I paid $20 for a sandwich I no longer want. Total disappointment, read more

Terrible service, my Wife ordered 3 Giant sandwiches via the app, picked up the bag without checking and found only two sandwiches and Salad Bowl. When she contacted the store they said the order was two sandwich's and a Bowl ($22.90), my wife has NEVER ORDERED a Salad Bowl. When they finally relented my son picked up the missing sandwich, however they only gave him a Regular and not a Giant. So we are out at least $9.95 plus the extra trip! read more

I always get the salad bowls and they're usually full. Today this bowl was pathetic. Hardly any lettuce and it's 1/2 the size it usually is. For a $12 bowl they should be full not half full. read more

Jersey Mike's Subs - Delis Near Me - Chino Hills, California

My husband bought 2 sandwiches to take with us to Concert-In-The -Park. My sandwich was suppose to be turkey, cheese, lettuce and tomato. When we got to the park I u wrapped my sandwich and found only lettuce and cheese on a mayonnaise bun. So sad. So disappointing. I called the store that evening. They understood and claimed they will place a note on the manager's desk to give us a make-up sandwich at another time. Needless to say, we're never going back read more

Another great spot! A little lack luster on the service part...we were told to address the condiments area for what we'd like and not like on our order, but we ordered hot sandwiches out of the 4 we purchased and we never got the choice...quality was great and I think it's a tip of the cap to the chain, but I wish I didn't have to fish out soggy dead tomato slices from my sandwich if they would have given me the option! Spot was small and not to accommodating...we had 4 people in our group and needed to sit 2 at one table and 2 at the other! Won't go out of my way for this lactation, but I'm not a local! read more

Just wanted to add to my first review. Lately, I have been coming here once a week. I have been ordering the extra large turkey with provolone cheese, onions, and mustard. It is delicious and you can eat half one day and half the next. Lines are not bad, and they make the sandwiches quickly. I'm really enjoying this place. read more

I came To this Location 10 minutes before closing and ask fora Steak sandwich and the lady said the Grill is close for the night what does that even mean !!! If the store is open u should be able to order anything in the menu as long as the items are available so she declined my business Just to another location don't bring business to this place if they don't appreciate You . read more

As I walked in i knew she had a caca face...I went in asking for the number 6 roast beef and Jenna started making a sandwich with turkey to which i asked her "is this the one with roast beef" she goes "no" softly lol so she proceeded to make the sandwich and charge us without really saying much. the other guy with glasses didn't ask his name as he was really nice to remake the sandwich as she hides in the back. Ive worked in the food industry and still in costumer service so I understand not wanting to deal with a "annoying costumer" but genuinely never coming here again or if i do and i see her working im walking out LOL. read more

I like Jersey Mike's, but when my pickup order today wasn't great. We ordered 5 sandwiches and they normally number them, which they did not. Some of the bread was hard and stale, and not all of them were "Mike's way". Mine wasn't cut, and my mom's club supreme didn't have avocado. It wasn't even busy when I came in. This was 5/11 at around 6pm. I've never had problems, I like their sandwiches. read more

Jersey Mike's Subs - Regular Club Supreme - Delis Near Me - Chino Hills, California

I was eating my sub and found a cap in the side cup. So disgusting!! Employers need to be more careful read more

Jersey Mike's Subs - Cap in side of chipotle mayo - Delis Near Me - Chino Hills, California

They make online / mobile pickup orders very last. It's much faster to go in and wait in line. You would think they make orders in the order that they receive them but I've watched a few times now that the people in line's orders always get made first. Today I ordered my sandwich 15 minutes before I got to the restraint and when I walked in, I literally watched 6 people in line have their sandwich made and THEN mine was made. read more

I love this store it is a great location too right next to a gas station where you can grab a quick sandwich. The food is amazing and it was quick too i really like the ambience/atmosphere of the store very calming and chill like a beachside store. The service was also great the people there were very cool and kind and awesome. read more

Love your sandwiches fresh and delicious. Thank you for caring about online orders as much as in store orders . Clean store too

Ordered for pick up. Got there five minutes later because I know it can be busy and they are usually behind.Told it would be 7-10 minutes more since my arrival, making it 15-20 min after the app time. So I quietly wait. There is one customer in the physical line, 2 line staff and one or two making online or phone orders. 5 walk in families are helped in the time I waited for my order that came in after me. Not sure if policy is not to have the line staff for people that walk in not help the online orders but had I walked in with my order vs ordering online 20 min ago I would have gotten quicker service. I asked about having the order go through walk in. A smile and just turned around with no answer. I continued to quietly wait. I then had to wait for many later received and random online orders to be done before they took my ticket while walk in families entered, had their sandwich made, and exited. Right when my sandwich was about to be made, the worker touched the trash can to move it, and then the drawer to get cheese and then the cheese. I finally spoke up. I asked if they could please change gloves because the trash can glove touched the food and the drawer and they did but I was given a very dirty look. From prior reviews, it appears I am not the first one to notice. I continued to quietly wait. I didn't say anything about the rag from the back that was used to clean the slicer as by that time I did not feel comfortable anymore. The sandwich was made with so much vinegar I couldn't eat it and the only put it in one slice of meat. It was angrily and appears to have been badly made on purpose and when she gave me the bag I continued to be polite and say thank you to which I got no reply. I was never mean at any time. I am not sure why they were so upset. But I noticed that all the workers seemed quiet or burn out. Maybe a bad day, or bad prior customers, or stressful conditions. I did not feel comfortable going back to say something about the sandwiches to be remade properly and I was already late to the event l was bringing a few sandwiches to. Not related to my order but they were out of medium cups so they were having everyone buy the "giant" combo cup at that giant price or no combo or cup. Even if you didn't want the giant combo drink. read more

I ordered catering for a party I was having for my daughters. I came in the day before to order and the young lady that helped me (sorry I did not get her name, I think a manager)she was very patient while I told her what kind of sandwiches I wanted. During trying to order she was also being the DJ telling one of the workers to change the music. I felt like the music in there, rap, was a bit loud and obnoxious, and I also asked the worker to change the song that he had put it on. We got a good laugh out of it but if I was to try and sit and eat lunch in there, I would not be happy especially with my kids and if there is cussing on the songs and subject matter. Anyway , as far as my order, the lady said that she could cut the sandwiches to make them go further, (4 slices as opposed to 3) as I explained to her that the sandwiches were for a kids party. I also let them know that one of the young girls has an allergy, and that one of the sandwiches should not have any cheese on it at all. She noted that! The next day my order was ready on time and it was correct ... everything tasted fresh and they gave us tons of extra peppers and condiments, as well as napkins. Thank you jersey mikes chino hills! read more

Always yummy sandwiches and tonight they drew little pictures on our sandwich bags. Thanks for the personal touch. It made our night! read more

Jersey Mike's Subs - Delis Near Me - Chino Hills, California

Please Change Your Gloves! Employees keep on the same Gloves while handling food and the cash register. Disgusting ! I guess Covid didn't teach us Anything! Gloves should be changed after each sandwich is made. Not make a sandwich and ring someone up and go back to making sandwiches. When you ask the employee to change their gloves they give you an attitude! read more

This was the second time I ate at a Jersey Mike's Subs; first time at this Chino Hills location. Gotta say; YUMMY!!!! First time I must've not got the right sandwich but this time my sister recommended a cold sub and I saw the turkey was popular so I got it. Loved every bite! Get it Mike's Way with the sauces and whatever else they add. I also added jalapeños!! The mini totally filled me up. And props to the staff at this location. They were super friendly, patient and genuinely nice to all the customers. And they were following COVID protocols because I noticed a customer was waiting too close to us and the guy making our sandwich said to them oh you can go ahead and pay for your meal while you wait. He said it so sincere. So they moved ahead in line and then waited farther away as it was our turn to pay. Thank you to these amazing employees for caring! read more

What's the point of ordering ahead with a pickup time if they won't have it ready? I could of just walked in and ordered in the super long line that was there. 4 people working and still couldn't have my order ready on time. Super annoying. This is not the first time this has happened. Wouldn't waste your time if you're ordering ahead. read more

Knocked off one star because they didn't have water cups. Employees were friendly. My sub in a tub was tasty. No complaints on service and food. read more

COVID-19 review. Jersey Mike's on 4.25.2020 and 4.16.2020 had a fund raiser running. 20% of the revenue will go to an organization helping feeding humans during these COVID-19 times. We placed our order 4.25 online at 5:55pm but told our order would be ready for pick up 4.26 at 11am. We ordered for dinner and chose to call in. Once connected they were happy to fulfill our order that night so we could enjoy our Jersey Mike's meal. Had to change a sandwich since they ran out of roast beef, but overall very happy. Thank you Jersey Mike's for running the fund raiser and providing our family a great meal. read more

3 strikes I'm out. Always a long wait. I've ordered and paid for extra meat several times, never get it. Finally complained to the person in charge after dealing with this, my fault, for a few years. The person said she would let her manager know and that she would remember me for next time to make sure I get taken care of. The very next time I order online, they instantly call me back and say they have no bread and wont for another hour. Really? No bread on a Friday night at 5:15? Well I guess she was telling the truth, she was going to remember my name for the next order. Pretty messed up... read more

I've been to many Jersey Mike's, but wanted to try something different instead of an Italian Sub. From the JM website, it has a Chicken Salad Sandwich, so I ordered at this Chino Location. The server laughed and said we don't serve those. Instead I ordered again, and Italian Sub. She took my order and I waited in front of the preparer that took the order for 3 minutes (similar procedure for the 3 patrons in front of me). As the preparer was cutting, I asked if she could cut in 4 pieces and she said sorry, this is not my order, but someone else's online order. I canceled my order and walked out. I won't return to this location because the customer service trainees need more common sense to ensure the customer orders and know they're being served. read more

Jersey Mikes has some decent sandwiches. We stopped here a few days ago, and i got the Philly Cheesesteak sandwich, and it was good. I got everything on the sandwich they allow you to select. Nice place in a nice quiet area. Staff are friendly here. Id come visit again. All their bread and meats are fresh too. read more

Do not come to this jersey mikes-- unless you want to be disrespected and harmed health-wise. They have the rudest workers. I came in today to order 2 regular size sandwiches. There was a skinny tall Caucasian male making my first sandwich. He asked if the sandwiches were mikes way and I said yes both subs will be mikes way but the club sandwich will have no oil & vinegar. The girl to the left of him was named Maddie and she asked me to put my phone number in before I was finished but I figured it would just make the process faster. That's not a problem but take note there was no other customers in the store-- no one in front of me & no one behind me waiting. When I looked over at the guy making my sandwich he was already wrapping it in the paper. I had to say "oh sorry I'm not finished with the sandwiches" I did not yell and I did not think it was a problem to begin with but as he unwraps it he looks at the girl at the cash register and they start laughing, smiling and rolling their eyes right in front of me. They made sure I would see them doing that. When I said something about them laughing right in front of me the guy walked away and went straight to the back. I also said "you're acting like I'm being unreasonable you didn't ask if I wanted anything else on the sandwiches and I don't know why I'm being rushed there isn't anyone here" Another worker stepped in to make the sandwich. No "I'm sorry" from either of them. They thought they could do that to someone and expect them not to say anything. I can't believe they would treat someone this way. When actually they never asked if I wanted more items on each sandwich. At first I was sad and then I thought to myself why would I let these people make me feel dumb or be disrespectful to me? Maddie is a terrible worker and should not be behind the counter, neither the other guy. ALSO ITS NOT OVER-- I get home and my husbands takes a bite out of his sandwich and they put oil on it. He has an allergy to oil. I asked them not to put oil and vinegar on his in the beginning. It is UNSAFE to have Maddie and the other tall guy working there if they do not take their time because this is also a health issue! I did not beg or ask them to work there, if you are unhappy doing this job then you can decide to work somewhere else. It is not my fault I came into the store to spend my hard earned money at this establishment. You don't have to love your job but you do have to treat people with respect when you decide to clock in. read more

This place was great. When I entered I was greeted with pleasure and smiles! I have to admit the employee smiles made my day. Jersey Mike, please give Dylan, Victoria, and Paulina a raise. They are the definition of customer service and kindness. read more

These are always my favorite sandwiches. Tons of freshly cut meat. Veggies are always nice and fresh as well. And microwaves on the sandwiches is excellent. read more

I had the $20 chicken sandwich today. There was very little meat and it had no flavor. I haven't eaten here in a few years and I remember it being very good. But things have changed for the worse. read more

LOVE THIS LOCATION! I have a gluten allergy so finding a place I can eat out without getting sick is not easy. When I found out Jersey Mikes had gluten free bread I had to try it out. This location is GREAT and do a wonderful job cleaning everything and building some excellent sandwiches. My wife and I now seem to come at least once a week for sandwiches due to this. We've tried a bun h of the Hot subs and have liked them all. We will continue to try different ones, but the hot sandwiches have been great with the cooler fall weather in the afternoon and evenings. We actually live very close to the Phillips Ranch location but will only come to this location due to the great sandwiches and service. The "other" location is horrible IMO. Thank you Chino Hills Jersey Mikes! read more

There was 5 employees working and I still had to wait an extra 20 minutes to get my online order. Ordered 5 sandwiches online for a pickup of 1:20pm, ordered at 12:30pm. Arrived at the restaurant at 1:15pm, they had a line of about 6 customers. I asked for my ordered and the cashier told me I'd have to wait another 15 mins due to high online orders. What really happened was they took everyone's order waiting in line first and made my sandwiches after they only had one customer in line. What is the purpose of online ordering with a pick up time if you aren't going to execute the customer's order in the time given????? No apology, no recognition of delay, nothing. Won't be back here either or making recommendations to my clients. read more

Heard jersey mikes was great. Found this one as closest location. Tasty sandwich. Ordered online. Thank you. read more

First time there. Jersey Mikes sounds east coast but they didn't know what a hoagie was. The girl I ordered from (didn't seem to want to be there and seemed rude) tried to tell me it was the bread. It's not, it the name of the sandwich! Anyway I ordered, seemed expensive but was really good and worth it. Two of us are full. Liked the red pepper mix, was not too hot for a lightweight like me. Will go back and try other selections. #Jersey Mike's Subs. About Covid measure, they had social distancing measures but, again the workers didn't have a system together to keep hand sanitizer full. If not for that, I would have given 5***** read more

I usually love coming here but I went in on 12/1/22 around 5:30 -6 pm and when I ordered two minis one on white the other on wheat and asked for cheese and bell peppers only on the white bread and not on both, then to be asked if I wanted it on both...makes no sense to me I worked at subway so I'm used to having to make multiple sandwiches at once so idk if the girl was new but def should not have been helping customers if she doesn't understand her job position. I had to have my dad finish ordering because I became too frustrated with the girl and when I got home and got my sandwich I saw that they still MADE IT WRONG. I'm not happy and probably won't be returning anytime soon. read more

I just moved into this area from OC a couple of years ago but it wasn't until this year I started going to this Jersey Mikes quite a bit. I go about once every week or two weeks. I have to admit, the staff is one of the most nice, comforting, and efficient I've ever encountered who work at a place like this. I'm originally from New York (Which is next to Jersey of course and both states have extremely similar cultures and people types actually. And no, I haven't lived there for some years but I was there long enough and been back enough times to speak on this) and where I spent all those years living there, a lot of independently owned restaurants have people who make you feel comfortable and treat you like you're extremely welcome once you come in. This location has that. They actually give the location a "Jersey-Ish feel" as a result and I don't think i've encountered a staff member there who didn't make me feel that way. Not so far anyway. As for the food, the sandwiches are really good. Usually I order the Italian. Maybe 5-10% of the time, I'd change it up and get a philly cheesesteak or chicken philly which they use pretty good beef and how they grill it there is really good. If you want them to add a little extra of any non-beef/cold cut ingredient, just ask. Oh, and another thing I like about the staff there is they never miss an opportunity to ask you how you like your sandwich before they start putting the add ons on top of the beef/cold cuts. I know it's protocol for them to do it, but some people at places like this are so lazy or have such bad personalities, they just look at you and expect you to just speak what you want and honestly that's a totally discomforting thing to see. And they also always remember to make sure I use my phone number to accumulate JM points whenever I buy sandwiches and let me know efficiently whenever I accumulate enough to get a free whatever from them when I'm there and I really appreciate that so much. So to conclude, I think the place is a really good location. I wish more owners would hire the type of people this location's owner has. I wish I knew them all by names. I only know Jovana who is really awesome. She was the one who started actually memorizing what sandwiches I get and how I like em. When I come in, she greets me and always asks me if I will be having the number 13 but in such a warm and welcoming way and she's really cool to chat with. Another standout is Dylan who is a sweetheart of a guy. Such a nice dude and a kind presence. Laura is another one she's very nice. I wish I knew the others by name but I don't. There was one dude who used to work there until just a few months ago. White guy, early 20s, brown hair, really mellow. I haven't seen him in awhile, but he was really nice too. Wish he knew how much I appreciated him and if he had quit some time ago, I hope someone lets him know how grateful I am for how nice he was to me whenever I'd come in. What people don't realize is just cuz it's sandwich place, doesn't mean you have the right to be a lazy or bitter/miserable person. You may not be making Forbes 500 money and it may not be your top ambition to be working there forever, but you're still being paid to provide a service to the public. You represent a company and an owner who invested time and money into hiring you and they pay your bills. It's your duty to be how these awesome people are to those who come in to pay for what they get every day you're there. If you let the customers know they're welcome and appreciated for coming in every time, never judging them by how or what they order, and service them to the best of any ability, then it makes the customer feel comfortable to come back even more. As a frequent customer myself, it makes me subconsciously want to come back as much as I do and it essentially gives the location more businses that way. Think about it. I wish employers would really hire people like the ones who work there. Really check into the characters of the people they hire and make sure they are like these people. Too many people have lazy or miserable demeanors that seriously make me start avoiding those locations even if the food is pretty good. It really means a lot when a restaurant has people like them. Thanks yall. I really appreciate the experience you've all consistently given me to this point really. I hope to goodness your boss gives you all a raise. Looking forward to seeing you all again and again and again! read more

Newly opened location that is the 2nd besides the one off Central and Philadelphia. I got a #4 ($7) which is provolone and prosciuttini made Mike's Way® with onions, lettuce, tomatoes, vinegar, oil and oregano. Also get the pepper relish on the side which makes is really good. They gossip so loudly while they clean though. They were nice and they take card, they also have a frequent buyer card too. read more

Jersey Mike's Subs - #4 $7 - Delis Near Me - Chino Hills, California

It was my girlfriend's birthday, and for those of you unfamiliar with Jersey Mike's, get this - when you sign up with them online, you get a free regular sub (any choice on the menu) and drink on your birthday! The catch = you have to get the sub and drink on your actual birthday date. So, seeing how we were headed to Disneyland to celebrate, we figured we'd pick up her sub and one for myself before heading there. While it was Kathy's first time going to the chain, I'd been to the locations in my hometown of San Diego previously, so she was looking forward to trying it out. We both went with the Club Supreme - turkey, ham, roast beef, and bacon - and had them made Mike's Way (all the veggies, mayo, and dressing, plus choice of cheese). There's only two choices of bread here - white and wheat - but at least the rolls are big enough to put plenty of toppings on. Both of our sandwiches turned out great, especially when the oil and vinegar brought out the taste of the sandwich meats. The employees are quite friendly; the gal making our sandwich was excited to find out we were heading to Disneyland and Downtown Disney, and we made small talk about how there was always something going on at the latter location, even if you weren't a passholder or just visiting for the day. Definitely worth stopping by in Chino Hills - and if you join their Shore Club, you get a free sandwich with enough points from entering in your registered telephone number, so get in on that! read more

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At first I was annoyed the we had to wait 15 minutes because they were out of white bread. But the manager was awesome and even helped prepare our food to make our wait time shorter. Great customer service. Cheers! read more

We really enjoy coming to this Jersey Mike's which is just blocks from our home. I'm giving FIVE STARS mainly due to the excellent customer service from the entire staff here. I went in earlier today and decided to use our accumulated points which were close to 600 via the JM Club. Tyler and his entire staff of Kiana, Tisha, Denise, & Laura all do such a GREAT job. I've never had an issue while being a loyal Customer since they opened their doors. Today I had the #9 which is turkey, roast beef & bacon which is prepared Mike's way. The Whiners who post here are most likely people who expect five star service where ever they go, life is not perfect. It's fast food, if you expect perfection at a fast food price, get over it and go pound sand. The other family favorites are the #13 which is Italian cold cuts and the #8 which is the ham, turkey & bacon. Also a great selection of chips and home made cookies to choose from. Plenty of parking with the exception of dinner time due to the neighboring Gen Korean Restaurant. Don't forget to sign up for the Club points which get you valuable coupons as well. Keep up the great work Jersey Mike's @ Chino Hills. read more

Jersey Mike's Subs - #9 Mike's Way - Delis Near Me - Chino Hills, California