Service is a bit better lately. Quicker and the workers are nice. Definitely improved from my last visits.

Visited this restaurant and ordered at 6:39am. The order to go was the (Reward) large iced coffee and 2 sausage egg mcmuffin. The resaurant had 2 customers eating and no-one in line to order. It seemed to take forever to get my order. When I received my order and was back on the road, I opened my first egg mcmuffin and found the bun was burnt so bad I could not chew it, so it ended up in the trash bag. The second sandwich was not much better than the first. If I had the time, I would have returned with the product to the store, however, I had an appointment that I had to keep. I have visited this store before, but only for the coffee. I feel very strongly about about giving a poor review to this store, and do not recommend it to anyone. read more

-1 star if I could! Understaffed, food always cold, bathrooms are disgusting! 30 minutes to get an iced coffee and COLD sausage McMuffin. Do better McDonald's! read more

This McDonald's location has to be one of the most frustrating and poorly managed I have ever visited. Every single time I come through the drive-through, no matter what I order, I'm told to pull ahead and park. It does not matter if I'm only ordering a simple soda, a cheeseburger, or something basic that should already be ready to go. They always ask people to park, and there are usually four or five other cars already waiting in the same situation. It makes absolutely no sense for a fast food restaurant to constantly make people wait for small orders. I have been patient many times, thinking maybe it was just a busy moment or a one-time issue, but it happens every visit. The employees seem to have no system or urgency, and it feels like management doesn't care about customer experience at all. When you look around and see multiple parked cars waiting for basic food items, you realize something is seriously wrong with how this place operates. A drive-through is supposed to be convenient and quick, but at this McDonald's, it's the complete opposite. It feels more like a waiting lot than a drive-through. I have even seen people cancel their orders and drive off because of how long it takes. When your customers are waiting longer for one drink than they would at a sit-down restaurant, that says everything. If management actually took the time to organize their kitchen, prepare common items ahead of time, and train their staff properly, this could easily be avoided. Instead, the experience feels careless and unprofessional. I'm not sure who's running this location, but they need to seriously reevaluate their system because it's clearly broken. Until that happens, I'll be taking my business elsewhere. read more

ordered breakfast on the app at 10:20 pressed im already here and arrived at 10:35 then said breakfast was over and said to talk to a manager. Whoever milly or amelia the manager is needs a wake up call takes no accountability says Chick Fil A would do the same as her excuse as if you could even compare the two avoid this location and the terrible customer service. read more

I'd give this restaurant zero stars if I could. The worker are rude. The Manager is rude the service is poor. I went thru the drive thru- I placed my order, ask for bbq sauce. Paid at the window , no hello, no thank you. Just how you paying, here's your receipt. Drove to the next window got my food. Ask if the saunas in the bag, the manager said yes. Of course it wasn't. Went into McDonalds and ask for my sauce and explained what happen. She looked at me like really, and just gave it me and walked away. Like I was lying. Like they say--- starts from the top!! Rude, attitude reflex's on your employees as well read more

Rude staff. Overpriced trash. Pay $12 for a combo and get half a container of fries. And before you think it, no there is none spilled in the bottom of the bag. read more

McDonald's - Fast Food Near Me - Chino, California

Food was ok service was so slow But not there fault very low on staff I only seen 3 employee in a very busy location ..every one who was dinning in were shocked to know they don't have refill on drinks and that alone made me feel to leave I stayed but would never go back U over work ur staff and u are being greedy with ur drinks . read more

These people act like they're in south central and not fckn chino hills. No refills, shitty attitudes, cold food. Just like a lot of other I've read, I literally downloaded yelp as I sit in their parking lot to say how bad this McDonald's blowsss! read more

This mcdonald's sucks all the time. they always get orders wrong and never make shit correctly. they suck so bad i downloaded yelp to say how bad they are. read more

I never write reviews but wtf. How tf are you ok giving this to people. I know you noticed how burnt this was before you handed me this in the drive thru. This is all I ordered and you managed to screw it up. It was for my son, so yeah, Im mad. read more

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This must be the worst managed McDonald's that I've been to. No TP in the bathroom. No way to dry your hands in the bathroom as the air dryer is broken. Management, wake up! read more

I ordered a Happy Meal and a chocolate shake on the app. I get to the window after confirmation of my order and the server hands me my drink and shake and tells me to have a good night. She then corrected herself and said I had a happy meal. When she got the box she hands it to me and I drive merrily on my way. I wolf down the fries and go to reach my cheeseburger, but it's not in there. Just my empty fry bag and a toy I specifically did not order. Thank goodness it was for me and not a child. That poor child would've been very sad. I was angry because I got a stupid junk toy instead of dinner. I was halfway to work, so I didn't go back to complain. And they make more money than I do! What the helly?? read more

Ordered a hot n crispy sandwich and the entire chicken patty was completely chewy and nasty. Tried calling the store and manager or staff unplugged the phone and didn't answer anymore. Horrible service and disgusting food. read more

Food is good due to McDonalds standard. Staff tends to be less than average. Most importantly: NO REFILLS!!!!

Stay away from this restaurant!! Placed online order 30min till there closed (12am). Arrived at the drive thru at 11:35pm and already was closed Why advertise yur closing time when you don't honor it. Extremely BAD service and will file complaint with corporate office read more

Awful store, bad experience Mobile ordered kids meal but run out of the toys on the order and refuse refund read more

Waiting over 15 min just to order food smh this McDonald's sucks waiting that long it should be fast not waiting

I ordered breakfast using the kiosk, but it didn't print a receipt. When I asked about it, the employee seemed dismissive and acted like the situation was funny instead of helping. My order also took 30 minutes to prepare. The staff didn't seem well trained or serious about customer service. Very disappointing experience. read more

Location is ran by rude managers that treat customers and employees bad. Been coming here forever and it's always been good up until the last couple years. The food is decent when it isn't thrown together falling apart in the bag. read more

I ordered a customized Big Mac and in the last 4 trips 2 of 4 have been wrong. I didn't complain the first time but thoight I should let the manager know. Calling and calling and calling the number with no answer. Called corporate and on hold with them staring they are experiencing a large volume of calls. Need the store number but didn't receive a receipt and can't fine ir anywhere to submit an online complaint. Very frustrating read more

nice new open milk tea bar。 buy one get one for free nice new open milk tea bar。 buy one get one for free read more

AVOID THIS DUMP AT ALL COSTS. GO TO THE CENTRAL LOCATION. Let's get this started. I have went a total of two times recently. One for some fries and one for iced coffee. The first time I was told no fries until 11am. Weird but whatever I waited and when I received them they were cold, soggy and def not fresh. I was furious but whatever. Second time. I order an iced mocha and was given watered down mocha with chunks of ice. Both times it was just a massive let down. The service is just non existent. Everyone acts like they have better things to do and don't want to be there. They basically throw the food out the window and could care less. Go work somewhere else if you're that depressed at your job. Just save yourself the time and effort and go to the central location. read more

Are there zero stars? Back in the day when fast food workers were paid $7.50 an hour, food was faster and quality was better. Now they're paid $20 an hour and food is slow and everywhere you go, they work like they're headless chickens! Employees don't acknowledge their customers. I totally blame the management for this. read more

The business is going down. Use to be a good place, food was hot and fresh. Now? Slow service, food s crap, and being extremely stingy about ice cream. Just look at the size. They are not trying to make customers happy at all. read more

McDonald's - Half size Sunday. Costing almost $4 . - Fast Food Near Me - Chino, California

This McDonalds sometimes has a 20 to 30 minute long drive thru wait. Not kidding. It's like they're understaffed ALL the time

This McDonald's in chino hills is a straight-up sloth sanctuary disguised as a fast-food joint, crewed by these Filipino folks who apparently think "rush hour" means "let's chat in Tagalog while the line backs up to the freeway." I mean, come on, I get cultural pride, but save the endless Tagalog gossip for after hours--I'm here for a McDouble, not a linguistics lesson! And don't even get me started on their glacial pace; these guys move slower than a dial-up modem downloading a movie. I waited an eternity for my order, watching them shuffle around like they're paid by the hour to perfect the art of dawdling. Then, insult to injury, they hit me with a charge for a soda refill? Excuse me? Since when is McDonald's nickel-and-diming for extra fizz? My drink was half ice anyway, and now you're charging me like it's premium bubbly from France? The whole vibe was a chaotic mix of mumbled Tagalog orders flying back and forth, zero hustle, and my burger arriving colder than their customer service. Pro tip: Avoid this tortoise-paced trap and hit up In-N-Out-- at least there, they speak English at warp speed and refills are free! read more

I came to this McDonalds 1/24/25 at 12:44 pm. I ordered a Cheeseburger, and it was a mess when I unwrapped it (refer to photo). There were no pickles in it either. In regards to checking their operating hours, on the Maps app on my iPhone, it says they are open 24 hours (refer to photo). In this Yelp! app, as you can see, it says they are closed until 6:00am tomorrow (refer to photo). Someone needs to get their act together, because this is just the tip of the ice berg of what's bringing McDonald's down. I don't think McDonald's even cares that these reviews are being written. read more

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Mcmuffin was good as always. The staff here is really lousy. They just ignore people. No friendliness whatsoever. It was convienient and that is why I stopped here read more

No refills! This McDonald's do not offer free refills on drinks like what??!! Never heard or encountered fast food with no refills. After spending $25+ for breakfast for 2 people, I didn't want to spend another $2+ for a drink. Better off going to Dennys! read more

This is the only McDonald doesn't let you do refills .. what kind of shitty place does this ?? Food came out missing the lady trying to tell me to pay more .. I showed the receipt she's like oh .. then my other Burger came out with missing patty .. bruh wtf missing stuff .. this place is operated by a bunch of Filipinos no wonder they tried to charge for everything including soda .. stay away read more

Worse McDonald ever because there no refill however there refill in every McDonald. The food is ok is like other McDonald.

This is the worst McDonalds in our area. Where is the management? I've been in the drive through line for 15 minutes to only be asked to pull around and wait (4 more minutes) for my sausage McMuffins and 2 coffees. It's been a total of 25 minutes and still waiting. I've been here (different occasion) when my friend and I had gone through the drive through and she didn't get a patty in her hamburger! Who does that? That's why it's called a hamburger because it actually contains a hamburger patty. I've also had a separate drive through experience where they decided to place the pickles on top of the top bun of the chicken sandwich! Well, just got our food. Always an experience going through this McDonalds. read more

This is the worst drive thru I've ever been to, been here for 20 mins I kid you not !!! I'm even writing this review while waiting in the drive thru.... What the heck are they doing in there ? read more

I went to this McDonald's Tuesday morning and ordered an egg McMuffin. The service was very slow, I was eating in. The egg had egg shells and my hash brown was cold . What away to start my morning, I won't be going back to this McDonalds. read more

I absolutely loved pretzel Mc Flurry and they made it very good. I also ordered 2 drinks via the drive thru and I was not given any straws!!!! In 100 + weather it was a inconvenience to park my car, then walk in just to get straws!! This has lowered my star from 5 to 3 read more

McDonald's - Chocolatey Pretzel McFlurry - Fast Food Near Me - Chino, California

Went here to get breakfast today it was what I thought it would be at McDonald's. But at least food was hot and the person at the drive-thru was nice. Didn't have to wait long either so that was a plus read more

Cold fries I could handle. Undercooked McRib? This is a new low. Not apologetic either for my inconvenience of having to come back.

Don't waste your time here and go to another McDonald's. Customer service is trash !! If you don't like working here then quit no need to take it out on the customers .. read more

Refuse to make any type of specialty coffee drinks in the morning. Has been on multiple occasions. Terrible service. Do not sell parfait or oatmeal in the morning or at any other time. read more