Love this location. Its spacious, usually always clean & i've never had a service issue here. The sandwiches are delicious, hearty & always hit the spot, esp with the pickle! The mac & cheese is also really good One time we came for a late dinner and Lavar Ball was there! He was so nice and even took pictures with us. read more

This is the 3rd time trying Firehouse Subs and sadly I won't be returning. For the high price and low amount of food/meet it's not worth it. I was wanting more taste. My wife always only eats half of her food because she gets full easily and she easily finished her whole "medium" sandwhich in 5 minutes. I was done faster. Almost $30 for 2 sandwhiches with no drinks and no chips is a bit crazy. Then they ask you for a tip, and as well twice on the payment card machine. I wanted to go somewhere else other than Jersey Mikes but I guess I won't be switching anytime soon read more

Wow, my turkey bacon ranch sandwich with peppercorn dressing was phenomenal!!! Renuka was friendly, welcoming and made the perfect sandwich worth writing a review for. Thank you!! read more

Firehouse Subs - Turkey Bacon Ranch Combo - Sandwiches Near Me - Chino, California

Ever since I started coming this restaurant, I always want to come back. They're courteous and sandwiches are always bomb. read more

Firehouse Subs - Sandwiches Near Me - Chino, California

PAINstakingly slow. 25 minutes and counting for ONE sub. Please hire more staff; clearly the only guy making subs is struggling to keep up with orders. read more

First time visiting and really enjoyed it! Placed my order in store and like the firehouse decorations - down to the Dalmatian print tables! Staff was friendly, wait was minimal, food tasted good. Took advantage of a BOGO incentive (great marketing to gain a new customer!) and ordered the new chicken parm meatball sandwhich. It was priced very well at under $10. I really enjoyed this sandwich. The flavor was great, although I wanted a tad bit more of that flavor coming from the sauce. It's rough though because more sauce would've led to a messy sandwhich with soggy bread. I appreciated it not being a sloppy eating experience but maybe just a tab more sauce. I'll definitely be back to try this sandwich again, as well as others. read more

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I've ordered through DoorDash twice and both times the drink I ordered wasn't included and the sandwich was missing some addons requested or included items I asked to be omitted. DoorDash offered a partial refund that I accepted (but don't expect to see). I called the store directly and received only an apology. I will not order again and do not recommend Firehouse Subs. read more

My medium sandwich had 3 pieces of meat . They said a medium only comes with 4 ounces of meat which is pretty light for a $15 sandwich . Looks like a kids size . read more

Firehouse Subs - $15 sandwich 3 pieces of meat - Sandwiches Near Me - Chino, California

Food was amazing just like we remembered. Service was great and the sweet tea just like i remembered

ordered online and my order was ready in 10 minutes! tried their hook and ladder sandwich and it was delicious! initially i thought the medium was a bit small but i was pretty full after it! i liked the sauce in it and also liked how it was toasted instead of a cold sandwich. the bread here is soft and loved the pickle spear! inside has a good amount of seating and service was nice. read more

I am loyal to Firehouse Subs. I've been using the app to order. This location is horrible when it comes to making your food timely. The last 4 times, they have kept me waiting for long periods of time. For example, my last visit, I used the app to order and it gave me a pickup time of 4:45pm, which gave them 15 minutes to prepare one sandwich. I arrived promptly at 4:45 and my one sandwich was not at the pickup spot. I asked a worker, and he simply said I'm working on it. I am one of 4 people in the entire place and the other 3 look annoyed with the wait. Finally, 20 minutes after the promised time, they don't say a word and put my sandwich in the pick up area. This is very poor customer service. On a previous occasion, I spoke to the Area Manager and she was useless. Love the sandwich, but hate that they don't care about their customers. read more

Restrooms - out of seat covers, paper towels, and soap!! Walk out and see the napkin dispenser was completely empty. Order an Italian sandwich - I ordered a small. Had no idea it would be a micro mini sandwich only as big as a credit card for $7!!!! They call me to pick up my sandwich and ask them for napkins, since their dispenser is empty, and I get a dirty look from the employee who says, "is this enough?" As she points to the ONE napkin that is under the pickle they place in the basket with the micro mini sandwich!! Furthermore, the sandwich meat was flavorless!! Either that or I couldn't taste the meat amongst the gallon of Italian dressing they put in the sandwich. I will never return to this place!! Oh but they didn't forget to ask for a tip....SMH!!! read more

Firehouse Subs - Sandwiches Near Me - Chino, California

My name is Julian, I am deaf. I ordered online to pick up, so we came here and decided to stay at Firehouse. The bag was cleaned everything good. then opened to eat and see looks terrible on smokehouse beef and cheddar briskest it was very wet on bread like what was that? i talked to manager to change to get a new for bread. the results they did not allow me to change it. and was very mean to my face. and they called on manager. i took a few minutes to wait. and now i told them to give me refund money back. they won't. what kind of nonsense person. even they said a half refund money. they are not even owner of this restaurant as firehouse. It was not very friendly. read more

Firehouse Subs - Sandwiches Near Me - Chino, California

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I have placed online orders a few times at this location and they never have the orders ready on time. I even make sure to go after the ready time and they are always having to make the food last minute at arrival and it takes forever! What is the reason for this???@management read more

Y'all. It's been over 30 minutes for my order, and I still have not received my ONLINE order. Waiting inside and there's about 9 other people waiting. They need more staff or management because this is ridiculous. I ordered ONE sandwich. read more

Not surprised this place has less than 3.5 stars, I placed an order on 11/23 at 435pm for 1 large sandwich, a small sandwich and a Mac n cheese. My husband gets there at 04:55pm, only 1 customer was there and the girl working said she didn't start our order yet. Our food was done 15-20 min later but they never gave us the Mac n cheese. We checked the bag right when he got back to the car, he goes back inside, they're getting it ready. He went to the bathroom and came out and sat down, I guess the girl didn't let him know the Mac n cheese was ready and told him " oh it's already been ready " after seeing him sit down for a while. Someone please retrain this girl because did she want him to stand at the pick up??? No customers sit down and wait, next time I guess we'll wait up there. read more

Not sure if the owner knows that this place is run poorly. First off how is you only have 2 people working on a Saturday. The staff also takes 30 minutes to make one sandwich. Either the owner doesn't know or just doesn't care what kind of staff he hires. That or the manager in charge of this job is not present and does not train his staff. I literally saw someone come in and no greeting or nothing. This is such a sad location. The worse thing after waiting 30 minutes for a hot sandwich my sandwich came out cold. How I don't know. Again poor training or owners and managers just straight up don't care. If you want your food and don't want to wait in store for it order via a delivery app and have someone wait for you. read more

Service is good , quality of food compared to their menu photos are no comparable . Try to make your product match your food photos read more

Firehouse Subs - What i got compared to your menu photo. 2 inches of my sandwich had no meat in it never again. - Sandwiches Near Me - Chino, California

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Can we say DIRTY!!!!!!! When was the last time this place was cleaned? Lol Horrible service! We are the only ones here and going on 20 minutes without any food. Service sucks! Place is filthy! Ohhh can't wait to see what my food looks like. read more

Located in the same parking lot as Aldi and Chase bank, I have passed by this sandwich shop many times and never tried it. We finally had the chance to stop by this evening for a quick bite while running errands in the area. The front of the store was nice and clean, I placed my order and I liked that they had all the customizations for the sandwiches posted right next to the register so you don't have to keep looking up at the menu board to see what toppings they had. We ordered 3 medium Italian subs, but since there were only 2 workers in the front and they were very short handed so we waited a little for our food. But our sandwiches were made with the correct customizations and came out nice and warm. Thank you Roberto and the team for great service and a delicious sandwich today! read more

Firehouse Subs - Sandwiches Near Me - Chino, California

Slow service, short staff and definitely empty inside. Many do online order. The wait was very long if you order inside. I suggest order online and pick up. Sub was tasty but portion was too small. Making it bigger cost lot more! The sandwich is not made like subway as you call it out so make sure to specify at the register. Plenty parking outside. read more

I got the Italian and loved it! Sandwiches are good here. Will definitely return. Place was clean. I liked the firehouse vibes. read more

Never been here before but came yesterday and had the hook and lasers and it was so bomb! Very fresh and made well! The best part for me was the bread, soft yet slightly crunchy! I love that they have kid options as well. read more

The small size which is 4 inches of a sandwich totaled $7 when I ordered a small meatball. The price continues to go up, with mediums around $14 and large around $18. Overall, expensive to eat a sandwich and I found it difficult to enjoy. Service was great and the food was prepared warmly. The ambiance was similar to a fire station with the nice display of paintings and props. Loved the place, disliked the prices. PARKING -- PLENTY IN A PLAZA read more

Firehouse Subs - Menu 7/13/24 - Sandwiches Near Me - Chino, California

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unfortunately there's no 0 star I can give for this place I've been a loyal customer of Firehouse Subs, often choosing it for my lunch. However, my experience today was beyond disappointing and has left me questioning the service quality and the current tip culture that's becoming unreasonable. Today, I decided to order takeout instead of dining in. While paying, I opted not to leave a tip, as I believe tipping for a simple takeout order should be optional. Unfortunately, the staff's response was shocking and unprofessional. After placing my order, I waited patiently. To my dismay, I noticed "ALL" customers who ordered after me receiving their food promptly, while I was still waiting I was there . I finally approached the staff to ask about my order ( at this moment, no one in line and most ppl are gone) only to be met with indifference and a dismissive, "It's coming." When my food was handed over, it was clear it had been sitting out for a long time. The sandwich was cold, the ingredients were messily thrown together, and the presentation was appalling. The staff didn't even look at me or offer an apology. It felt as though my decision not to tip was taken personally and resulted in deliberate neglect. This kind of behavior is unacceptable and a poor reflection of the establishment's operation and staff professionalism. Customers should never feel punished or mistreated based on tipping preferences, especially for takeout orders. Additionally, the growing expectation to tip for every service, regardless of the effort or context, is becoming excessive and unfair. Tipping should reward excellent service--not act as a prerequisite for basic decency or promptness. I am sharing this experience to highlight not just the poor service I encountered but also to voice concerns about the unreasonable tipping culture that is affecting both businesses and customers. Businesses like Firehouse Subs should be stopped, look at their entire total poor reviews here... they don't care! read more

I always do an online order through the app and when I go to pick it up, it's always what and how I ordered perfect and every time I go into the location they're always so nice and friendly. This location is always clean every time I come in. read more

Every time I order here to avoid the line because they take forever to take an order, my order is always late. How is it that I'm waiting 15/20 extra minutes on top of my pick up time. Might as well have it made in store. It's ridiculous when you just wanna grab and go for work. read more

I actually hadn't been to Firehouse in like six years before this week. Now I'm wondering how much I've been missing. Not only are their subs pretty damn good but their membership rewards program is amazing too. With food, service, and loyalty programs as good as this, I shall endeavor to make Firehouse a place in my dining rotation. read more

Firehouse Subs - Take it in, take it with you when you go Who says you can't go home? Firehouse Meatball Combo from #FirehouseSubs - Sandwiches Near Me - Chino, California

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These sandwiches never disappoint. I always get the engineer and its delicious. The pickle adds a special great touch. There was a older asian lady that worked here, Im not sure if she's still there but she's super nice. read more

Definitely lives up to the hype. The staff was friendly and professional. Customer satisfied 100%. Takes a bit of time to make but definitely worth the wait. The restaurant was clean and very well lit. I ordered the Beef and Cheddar Brisket. The cheese melted with the mayo and BBQ sauce was the perfect amount when biting into it. Had no issues with the combos of flavor. Over all I would come back once in a while. They definitely earned 5 stars with me. Keep up the great sandwich making. read more

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Called in an order for the military Veterans Day deal, confirmed with the person on the phone it was for said deal. when I got to the store they refused to honor it, sandwiches were already made so I presume they just threw them in the trash. Cashier was rude AF. read more

I saw Firehouse had a Thanksgiving turkey sub and we decided to go. After driving down here I was told they do not have it available. I normally don't come here but after this that definitely soured my choice to choose this in the future. read more

Stopped by for the first time. I ordered a medium Steak & Cheese. It was horrible, horrible, horrible!! There was barely any meat for a medium sized sandwich & the meat had no flavor. I think Arby's would probably taste better! Will not be back! read more

I ordered the NY Steamer for me and my mom, the sandwiches had three thin slices of meat. I previously ordered the sandwiches and they have never ever been this poorly and cheaply made. A total waste of $21.00. read more

Online order ETAs should have +20 minutes added. Last two visits my order took longer to come out. Not sure if it's an app or location side issue. Food is fine. Location I used to go to in Ontario had no issue with late food -- they also had 2 more staff on at a time. The Chino location only has 2 people making food so I imagine their days are stressful and only add to bad service. 1 star for management. Hope the workers dont get punished. read more

Don't order delivery from here. My estimated delivery time was 35 min, but it took nearly 2 hours. My driver was waiting there for over an hour. Driver also called me 1 hour after ordering saying Firehouse ran out of two of my items. Why did it take them that long to let me know? After I chose some replacements, it took another 40 min for them to complete it. Food was good though, but the bread was really soggy and wet so biting into the sandwiches pushed the contents out read more

The staff was super nice so there's an extra star. Unfortunately the quality has gone down in sandwich making here at least- we ordered three different subs and all of them were soaked in sauce and messily cut, we had to finish the cuts with a knife at home and even then everything was flopping around uneven. They no longer have a sauce bar and their "spiciest" sauce was a packet tasting like bbq sauce, having ketchup as the main ingredient. For a chain store there should be more standards. read more

Firehouse Subs - Soggy messy Italian sub. Terribly cut and assembled. - Sandwiches Near Me - Chino, California

We placed an order on the app just for the convenience of it being a quick pick up. We patiently waited 30 minutes after our estimated pick up time. I am not sure why people coming in were being helped before our order. We also used the restroom which was dirty and had no soap. The tables were all dirty, a lot of drinks were out, the chips were very low. There was water all over the floor which can be dangerous. I am not sure if they are understaffed or the management is just oblivious but there are lots of things that could be done better. Also not only customers but the workers are having to endure the heat because the ac was barely on. The food was good but honestly the wait is not acceptable in addition to all other conditions mentioned. read more

I usually love going to Firehouse and love love their meatball subs but this time around missed the mark a bit. I ordered the medium meatball and I was asking the cashier if they could put extra extra banana peppers on it along with pepperonis. I know they heard me because one of the girls confirmed that the banana peppers were chopped. Well after I left I opened my to-go box and sadly noticed there were none in sight. Sandwich was still really good, and customer service was good! Just wish they would have paid a bit more attention to detail as they missed what I originally asked for. read more

I spent $27 on two "medium" subs, and it was a total letdown. The bread was old, and the amount of meat was seriously lacking--maybe 2 ounces tops. The place was hot, and the employees looked either sad or mad, which made the vibe pretty uncomfortable. Definitely not worth the money. I'll stick to Ike's or Jersey Mike's from now on--way better portions and quality for the price. read more