First time here and there's a huge poster on the menu advertising the Pepperoni Meatball sub. I go to order two and the girl tells me they don't have meatballs! She didn't say sorry for the inconvenience or anything she just laughed and said they didn't make them today. Like what? So then I order the New York Steamer sandwich and there is literally only 3 very thin slices of pastrami. Couldn't believe it, definitely a waste of $12. read more

Firehouse Subs - a hand holding a sandwich - Sandwiches Near Me - Chino, California

Delicious, hearty sandwiches, clean facilities, a list of freebie options for toppings to add to sandwiches (olives, pickles, mushrooms, bell peppers, onions, spices, peppercinis, etc.), nice workers. Sandwiches come in 3 diff sizes: S, M, L. Large is always much too big for me. I forgot whether they offered mini subs for kids... The sandwiches take forever to make and I feel that the deli meat used can be way too salty. I'm always crazy thirsty after consuming sandwiches from Firehouse. But overall, the sandwiches do taste really good! I always get the Hook & Ladder sandwich or the meatball sub. read more

I'll be honest, my fiance' always wants to eat here and I've said nah for years because it just looked whatever to me from the outside and I've never been to one before. Finally I agreed last weekend and I can say I'm now a fan! They are a bit understaffed and it took a little while to place our order, but I didn't mind because it gave me time to look over their menu and figure out my order. Also looked like they had an option to order online for pick-up, saw some people doing that so that's good to know if ever I'm in a rush. The staff was very friendly and they were working hard making all the sandwiches. I ordered the Hook and Ladder and my fiancé' ordered the New York Steamer I believe. We both made it a combo which adds your choice of chips and a drink. They have a cool Coke fountain with plenty of drink options. There were a couple orders before ours but it didn't take too long to get our food. We munch on our chips until our order was ready. I loved my sandwich. Got a medium and barely finished half, so I had the rest later. Had a bite of the New York Steamer too and that was really good. This place was better than I expected and the décor inside is really cute and goes well with the firemen theme. I would love be come back here again in the future. read more

Italian sandwitch with pepperoni honey ham salami Italian dressing mayo and mustard. read more

Firehouse Subs - Sandwiches Near Me - Chino, California

This place absolutely sucks when it comes to service, they are rude, don't know hospitality and the atmosphere felt very hostile between the employees. We came at 830pm they close at 9pm and you'd think we walked in right at 8:59pm because of the way they rushed us while ordering. We've never been here so we were asking simple quick questions and looking over the menu but the women at the register kept answering for my partner everytime I asked him a question about his order. While waiting for our food, the same employee rudely told her colleague to hurry up when mopping and while she swept she kept aggressively moving rhe chairs. I couldn't even have a conversation with my partner because i couldn't here him due to her being blatantly disrespectful towards us, the guest. We won't be back, be mindful, if this is the way the manager watches her employees work, which she was watching us the whole time, then I can't imagine the service would be any better at any point. They obviously don't care. read more

I don't get it? This place is not for me. $18.50 for a large soggy club. I asked for mayo, mustard, and oil, but received a quarter cup of mayo on both sides of the bread. i scrapped the pile of slop of my sandwich and still could only taste mayo. Reminded me of being 8yrs old and mom packed me bologna and may on wonder bread. yuck. 2nd time burn here. last time I had the frozen meatball sandwich. read more

Lupe and Valerie horrible customer service they had to make my order 4 times because they couldn't get it right. very bad attitudes from them both and lastly they made the food without any gloves on that is very unsanitary and unacceptable I would not recommend anyone coming to this location at all. Any other location never had any problems like this I am disgusted I lost my appetite because of their bad attitudes read more

A good friend of mine that happens to be a wildland firefighter highly recommended this sandwich shop, claiming that their sandwiches were superior to those of other shops. After looking at their menu, I was immediately intrigued by the Smokehouse Beef & Cheddar Brisket Sandwich. The combination of bread, meat, cheese, and sauce was perfectly balanced. To play it safe, I ordered a medium-sized sandwich, but I'm definitely planning to get a large one the next time I eat there. Other than the sandwich, I would like to note that the service was pretty quick and I like how the restaurant is decorated with firefighting-themed items. read more

Firehouse Subs - Smokehouse Beef & Cheddar Brisket - Sandwiches Near Me - Chino, California

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Because my schedule is not normal, today happened to be my day off. My wife had seen a special they were running and wanted to eat our dinner there. When we arrived, they told us the special could only be used from their app. Unfortunately, there was an internet problem and their store wasn't able to take mobile orders. Bobby, who I believed to be the owner. Came out to see if he could help get the app to work. After several attempts, I was doubtful and that we were going to miss out on the special that was ending today. Bobby was so gracious that he was able to honor the special without using the app. Firehouse Subs is truly a place for heroes, and today, Bobby was our hero! Thank you, sir, for making my day a little brighter! read more

Checked in yesterday evening and had a fantastic time! The girls running the show were very professional and greeted me immediately when I walked in. I ordered a medium sized Steak and Cheese Combo with their potato soup and fresh salad, and a peach cream Soda :0) The Quality of the Food was Fantastic - my Sandwich was so carefully prepared and cut neatly that it far exceeded my expectations, as well as their house salad too!! The staff followed directions perfectly and left the mozzerella out, and I got plenty of napkins and utensils to enjoy my meal Al Fresca outside with a cool and comfy breeze ;0) Thank you to the Firehouse Subs Chino HIlls Team for running such a smooth and efficient operation! The Bathrooms were clean and all the tables were clear of clutter and trash too, they are on top of all the awesome details that matter in a relaxing and satisfying dining experience! read more

$25 for a meatball sandwich that wasn't even as good as subway, this place is an absolute joke

Truly always a disappointment. Every time we've gone here we've had a bad experience but today really topped the cake which I didn't think was possible. To start they always take forever even though they have a million people working. Someone needs to figure out how to run this place because it's always a mess. Secondly if you mess up our order and hand us the incorrect items do not blame us saying we heard the name wrong. You took our order and then handed us the wrong item. Own up to your mistakes. Mistakes happen and we completely understand that but don't blatantly lie. You're the manager, grow up! read more

The low review is only for catering, the individual sandwiches are amazing. Ordering was super easy from the app, I ordered 1 Deluxe Platter and 1 Standard Platter (both of which says serves 10), plus a big thing of salad and dessert for my 20 people. Now that I think about it, I only got 16 of the Deluxe Platter (not 20 like shown in the picture). But either way, the sandwiches are pretty small and came with like two slices of meat. It's NOTHING like the usual Firehouse Subs I enjoy as an individual. The packaging was super cute, and the salad dressing came in a little fire hydrant bottle! Just wasn't enough food to go around. I had to tell the President to hold off on getting food lol I supposed next time I'll just need to bump up the quantity, because the platter DOES NOT serve 10. Most wanted two (which would have made the serve 10) but since one only came with 16 sandwiches and some of the people wanted 3 of the little sandwiches, there was not enough to go around. read more

The place is okay and food was ok, unfortunately there was much left to be desired. The service was fine beverage was good sizes but less is more. read more

This place always takes forever it's so good and that's is the ONLY reason I don't come often 3x always takes 30min or more With an online order. I ordered again only to pick up and took 40 min! How can it take this long to make a sandwhich ... like do they not check mobile orders ? Because then why have it as an option read more

If I could give this place 0 stars, I would but 1 star is what Yelp has as the lowest. Came in to order a Firehouse Hero and specifically requested no-onions on my sandwich because my son has an allergic reaction; however, once I came home, my son knew the scent of an onion and upon further review, there was onions included in the sandwich. Luckily my son didn't eat the sandwich or else I would have had to inject him with shot, which could have been avoided if the establishment listened to my request. read more

Best sandwiches, haven't had a bad one yet!! This is our Sunday lunch spot for the family, they have something for everyone and I have picky eater's. read more

My family and I really enjoyed our sandwich. OMG! If you get a chance try the meatball. Holy MOTHER OF meatballs! That was good. Yum . I usually like to droll on and on and on and on. But it was a GrubHub delivery. Nonetheless everything was made to order. Can't beat that. And everything arrived sealed. whoever made those sandwiches they were awesome maid to perfection. Can hardly wait to try another item on the menu. Thank you everyone working. You're the best. You're doing a great job!!!! read more

I love the New York Streamer and the Phillycheesesteak sandwiches. We stopped here for some food and all and i was impressed. Bit pricey for Sandwices, but they are great. They design your sandwiches the way you want. I put everything i like. real good. Id love to come back again. read more

A quick straight to the point review on the service and wait time issues. It took me 20+ minutes from ordering my sub to having to ask the employees if my sub was finished. They didn't call my name and looked lost then found the bag sitting on the back counter with my sub. There was only 3 other customers in the store when I ordered. Hope whoever owns this establishment puts more attention into their customer service and training employees. I don't know how this place is still in business if this is normal. read more

I've enjoyed firehouse for years and this location does not disappoint. They are COVID-19 compliant in that take out only, seating is socially distant for waiting patrons, masks required, and staff required to fill your fountain drink orders. Love the kids choices and that they allow for switch out like chips in place of sugary rice Krispy treat. Family has been happy and will be back again. Thank you Firehouse. read more

Firehouse Subs - 6.20.2020 dine in and entry requirements - Sandwiches Near Me - Chino, California

One of the worst experiences I've ever had with a restraunt. Awful food and service. Waited 20+min for a sandwich and they messed it up and waited another 15+ minutes for them to fix it. Not worth the wait since the sandwich was by far one of the worst meals I've had. Didn't order anything fancy. Just a simple Italian sandwich. There was hardly anyone in the restraunt and they had lots of employees barely doing anything. I'm surprised this place is open. Truly in shock. read more

This is our go to lunch before church on Sundays. Their quality and service are just that great. Plus they have their reward points on their app. They make our food fast and it has great quality of meat. The veggies is fresh as well. Their bun is better than other sandwich places and to put cherry on top, they have different kind of hot sauce choices. My favorite sandwich place in the hills!!! read more

Not worth visiting. Extremely over priced for what you get. I won't be surprised if this location closes any day now. Food does not taste fresh. Asked for onion and received only three tiny pieces. Asked for wheat bread and received white. They do not refill the soda machine. Drinks are either not available or taste like a$$. From outside the place looks like it's always closed but regardless the food is not satisfying. read more

Nice concept and history. I like the decor and atmosphere/ambiance. Employees seem new. Not helpful and they just stare at you. Roberto (name on receipt), Xavier (name tag), and Christian (name tag). I asked a few questions and they weren't answered. They looked at me as if I'm dumb. First time here. Be friendly and explain "add on's" or "additional items". I don't want tomatoes on my tuna sandwich. I wanted to add banana peppers and jalapeños. Guess not. Employees need customer service 101. I am glad that people are working though. They just need to smile. Sandwich is good. Chili is good. Prices are fair. I may return if I'm desperate and in the area. read more

Unless you are ordering ahead of time don't bother just walking in. They will say they are too busy with orders and send you away. Im not talking about right before closing, or at 12noon. This was at 3pm. This location was the slowest Firehouse to begin with, it had been months since I had been to this one. This will be the last. read more

I will NEVER be back customer service horrible, hair in one of my sandwiches and the other sandwiches they put no lettuce onions etc When I asked for it to be fully involved. read more

First of all they take way too long to prepare your food oh forty to 45 minutes to be exact and I was expecting since they take too long The food taste Bad but it taste like cardboard I wasted my lunch hour waiting for the food please make sure to get some flavors to the food taste like crap read more

Firehouse Subs - Chicken sandwich - Sandwiches Near Me - Chino, California

In the area for business and stopped by this firehouse subs location. Love the bread it was warm and lightly crispy which was great. I had the pastrami Reuben as it is on the sign, medium was $8.39 it was delicious. Also, tried the Virginia ham special for $4.99. Facility was very clean, neat and organized. Enjoyed the food, service was good, peaceful, quiet location! The reason I didn't give this location five stars is because they did not have change for $100 bill. No sign posted about large bills and wasn't told until after we ordered. Was forced to use card or come up with smaller bill read more

Firehouse Subs - Menu, small cup and kids helmet. - Sandwiches Near Me - Chino, California

I must say this sub place is one of the best in Chino Hills. The quality of meats they use is far better than other local sub places. I love the grilled chicken breast sandwiches and they have a lot of great toppings including avocado. I just got this last night and once again it was a great meal. The store line moves quickly too. Will keep coming back. read more

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First time here and all I can say is... Subway who??? Quality, quantity, and for a ridiculously reasonable price. If you're a sandwicher like myself, I highly recommend this. From the different combinations of sandwiches and hot sauces to the shockingly generous amounts of stuffing in the sandwich.... What more can you ask for out of a sandwich shop? Cheers and enjoy! read more

Firehouse Subs - Just split a large Cajun sandwich. So good I forgot to take a before pic. - Sandwiches Near Me - Chino, California

I specifically asked them for extra onion they barely put any on. I asked for extra pickle they only give me one meat, taste old and cheap at least at Jersey Mikes I can watch to make my sandwich correctly first time and last time going to this place $16 for a sandwich drink and chips and you can't even get it right and then when I call them the lady is just non-caring about the situation totally unprofessional. read more

Hairs were in my sandwich wtf when I called to complain phone was busy.‍ white and gray hair . I will never be eating here ever again. $10 sandwich wasted! read more

Firehouse Subs - There was two hairs in my sandwich I was so pissed. When I call to complain it's busy. $10 sub went to waste!!!! - Sandwiches Near Me - Chino, California

Staff is friendly and professional. Sandwiches are delicious. Tried several of them and never disappointed.

Although there is a way to mess up sandwiches, whether from ingredients or some other error, Firehouse doesn't make bad sandwiches. Set with an ecology of various eateries, the location takes care to make good hot food and choices. Alas, this review is mostly based on the purchasing and takeout experience, particularly by/for someone with an autoimmune disease. Went in earlier today around noon, and besides the restaurant being packed, there was no care to make sure folks were socially distanced and practicing good safety. I found a spot where I could wait for my food, but it was clear that I was going to be waiting for a while, orders coming through as quickly as possible. My food, however, hadn't been waiting in the takeout cart--the cold sandwich was sitting atop what looked like an oven. I probably spent ten minutes in the store waiting, but with the pandemic, that's too long for me. My mom enjoyed her food, but I hope this location can do more to help keep guests safe. Seeing staff pull down masks, using gloves to do, also sent chills down my spine. I won't be returning for safety reasons. read more

Placed mobile order for pick up at 7:37pm. App says food will be ready at 7:50pm. Arrived at 8:16pm and did not see order ready for pick up at the mobile order shelf. There was also have a dozen customers in the restaurant sitting / standing waiting for their order. Was told they didn't have any white bread and wheat was what they only had. I can't believe they have not even started making my order (4 large sandwiches). Asked for a fountain drink while I waited and they said they have to charge me for it - seriously? I paid for the drink and the staff nonchalantly continued making sandwiches. Got my order at 8:28pm. All of them on wheat bread (which the family obviously did not want), one sandwich missing onions, one sandwich over toasted/extremely dry inedible, and none of the sandwiches were not labeled (we had 5 sandwiches total) so we were probably not even eating the sandwich that we ordered. I always thought firehouse was a step above Jersey Mikes but I think I'll stick with JM. read more

The sandwiches are ALWAYS fresh and delicious and the customer service is spot on. Ordered from the app and our took 20-25 minutes longer than the app said. However, after contacting the store via email, the store manager responded within 1 hour and made it right. She apologized for the order taking longer, the slow customer service, and gave us an upgrade on our next order. We would've gone back anyway cuz anyone can have an off day, but it's now our go to sandwich place. read more

Ordered no issue subs came out with the order all mixed up returned the subs waited 20 extra minutes didn't even get to enjoy my lunch

I came here because T-Mobile gave me a free sandwich for T-Mobile Tuesdays! Who doesn't love free food? And what a great way to get people to try their sandwiches. I got the club on a sub and it was really good! The bread is amazing, and I think they make it in house or something. I didn't snap a pic because I was just hungry and devoured it quickly. I would definitely come back here instead of subway. Unfortunately, there is none around me where I live. So here's to hoping they will open up in the SGV one day. read more

I visited this location for the first time today. After experiencing other sandwich shops with immediate service, I was frustrated that Firehouse had so much confusion going on behind the preparation counter for so few customers. (About 6) It took 13 minutes for a medium sub to be prepared. Unbelievable. And one customer who ordered well before me got a messed up order and still was trying to get his order straightened out as I left. This location needs staff training really badly. The sub was OK, not good enough for me to return... And I have a gift card read more