I have always had the best interactions with the employees at this location, but Rei has been exceptionally kind and patient even in the most busy of times. He really is an asset you your location. read more

The Jack in the Box on Peyton in Chino Hills is exceptional. The interior is clean and organized, and the staff is fantastic. Regarding the food, it actually looks like the posted photos and what you might see on television advertisements. For example, the tacos at most other locations are flat and look little how they are supposed to look; they are flat and contain only a little bit of meat and lettuce. At this location, the tacos are completely full. In addition, the Jumbo Jacks also look and taste great. Further regarding the staff, the female cook (Maricela) is amazing. She is friendly, routinely says hello, and clearly takes pride in her duties. All of the cashiers, including Steven, are friendly and professional. This particular location exceeds all of the standards, which is a positive reflection on managment and ownership. read more

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This Jack in the box has really good tacos if you'd like the Jack-in-the-Box tacos these ones here are fatter. They put a thicker piece of cheese in there and also have a lot of sauce on top. I've eaten a lot of different Jack-in-the-Box and this one's the best one. read more

Haven't been here in a while until I saw they added a new smash burger. This time it was a Big Mac style which peaked my curiosity. The service was friendly and quick. The ambiance from what I can tell was as clean as it can get. Trying their adaptation of the Big Mac I'd say it was good. Bigger than the McDonald's classic and much more filling. Keep it up Jack in the Box! read more

We went to eat there Tuesday or should I say "we were going to" When I noticed the cook had no gloves on and handling foodand so was the lady on the chicken strip fryer. She was using her bare hands to put the chicken in "like nothing" im so glad our order didn't go through so I could & my husband caught thisWhen they let us know the order didn't go through "Now I know why" we weren't supposed to eat thereHow sad because I like this jack & have eaten there before....So im not sure why they thought it was ok to NOT use gloves on Tuesday afternoon read more

just went bout 10 minutes ago, got a munchie meal and EVERYTHING in my munchie meal was cold. shit was nasty. i don't appreciate spending money on a munchie meal that used to be $6-8 and now it's DOUBLE that for some cold ass food. get it together read more

The Food was " Very Bad " On 1-9-2025 @ 950 am I visited the Jack in the box in ( Chino Hills) (1) Supreme Breakfast sandwich. # 21 the price was $ 8.49 + Tax. When I received my sandwich I checked it " At the window. I received a flat " Messed up sandwich " that looked like (Crap ) the employee said, " Most sandwiches don't look like the picture. Sad attitude, and said " Oh Well ". I returned the breakfast and asked for my money back. This Place is a mess. I went to Albertsons and made my breakfast. read more

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I really wanted to give a shout-out to Nereida who has been serving me my breakfast jack combos for at least 5 years now. She is always very friendly, and always gets my meal right. She gives me extra sugar (splenda) and cream, and makes sure the iced mocha is made properly. She is what you call great customer service! Hope I spelled her name correctly lol. Thanks again. This Jack-in-the-box is a good one to come to. Quick lines and fast service. read more

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Got my order wrong! Came in around 11pm and the lady took our order!! Lady was really nice but noticed she got our order wrong and receipt was wrong!! Went back to tell her our order was wrong and she said she got our order right?!?! Wtf.. she didnt even wanna listen to me.. wtf kinda shit is that read more

Horrible Indians that don't know your order or English. They will get your order wrong every time We are completely done He will say have a nice weekend on Monday Horrible service and they won't understand you or care Welcome to third world read more

Jack in the Box - Manager who sorta cares bit is rude - Fast Food Near Me - Chino Hills, California

Starting coming here for the munchie meal. On Halloween my wife started vomiting 1hr after eating jack in the box. I didn't think it was them till the next day I got my daughter a jr. Cheese burger plain. She started complaining that she felt like vomiting. She did a little. So no more jack in the box for us. My stomach feels a little weird also. I'm not sure if the stocker is putting food in the freezer fast enough. read more

Their jalapeño poppers are the size of a quarter. Expensive and tiny. Not worth it. Employee did not give me any napkins. Step it up. Customer first! Brandon's America! read more

Jack in the Box - Stuffed Jalapenos (3) Size of a quarter. - Fast Food Near Me - Chino Hills, California

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Food is always good. I never get the same thing I like to switch it up. My husband loves the Bacon Ultimate Cheeseburger. We like to get the Munchie Boxes and share because I never finish my food jaja. Service is usually always good and polite. Environment is always friendly and quick. read more

Got my order wrong, came in around 10:30pm asked for normal fries got a half empty medium curly fry like they ate it before putting the rest in my bag. Lady was rude when I called the store. read more

Great Customer Service At This Jack In The Box Because It Is Conveniently Across The Street From The Shoppes. I Have Been Here Before, Since I Like To Walk To The Shoppes read more

Choose a different Jack in the box! These people are scammers. Every time we stop by tired after all day of sports practices and order several meals they "forget" to include one. Then they distract you with all sorts of credit card reader issues so you don't have time to check your food bags before leaving. It has happened already 3 times within a few month period so not a coincidence. CHOOSE A DIFFERENT PLACE OR CHECK YOUR BAGS CAREFULLY BEFORE LEAVING DRIVE THRU WINDOW! read more

I took the bait on their advertised "special" 2 cheddar biscuits for $6 They are IMHO not a deal at all because they are "small" Ive been in the "hood" for over 7 years and Ive only patronized them 3 times because nothing really draws me here.....food and service is nothing remarkable fool me once shame on me....... read more

Patricia needs to get fired!!! Sold me an expired spicy chicken meal that had me puking in the parking lot. Then refused to give me a refund. What kind of service is that?! Check your produce and chicken. They need the health inspector to come check them because this was horrible. read more

Damn I really wanted to write a good review because I love Jack in the Box. I think it's the Cheesecake Factory of fast foods with their extensive menu. But the service at this place is ridiculous. I feel like half the time I go, the entire staff is new and no one knows what they're doing... and they don't even feel bad about it or try. I placed a mobile order 5 minutes before I got there so my stuff would be done on time. When I got to the window it seemed like they were clueless and no one had even seen the mobile order screen (I guess those orders are on a different screen?) and they just started making it. It took a really long time to get everything but I felt bad for the drive thru line forming behind me. Everything tasted good though so... I still like them. read more

Picked up the new chili cheese fries today in the drive through. Once I got home there was no cheese sauce and barely any chili and the box wasn't even filled up with fries. Took the fries back for replacement. So I got a fresh batch of curly fries and microwaved chili and cheese. It still was not good at all. Chili covered about 15% of the fries and very little cheese sauce. It's not even worth the $3.00 This Jack in the Box really sucks. One star for you. read more

They charged me for an item and didn't put it in the bag. This location is always strange. Usually the people are like anything else?? After every item I order. They don't even let you order your complete order if you order more then 1 thing... read more

For months now this Jack-in-the-Box has been suffering lack of employees in horrible customer service disgusting and rude communication unpleasant employees uneducated and very disrespectful I can't believe this Chino Hills has a Jack-in-the-Box that's this unpleasant it makes me sad because it's been like this for months there's no manager on site and the floors are dirty and disgusting in the kitchen area !! read more

took too long to take my order told me we'll be right with you and literally lied, i had to leave

It's clean , but that is three people for service and rushing me to order and no other customers I ordered a number 13 with curly fries and instead of soda I got decaf coffee and my husband a number 5 with curly fries My coffee was very cold when I asked to please warm up my coffee she said no and I said out loud my coffee it's very cold my curly fries were very old and cold they had a lot of them cooked already and we ordered jalapeño poppers and they were burn never done this before but someone need to go and check up on This restaurant read more

One of my secret guilty pleasures is a breakfast jack , every now and then I stop here when I get a hankering for one. This morning I noticed I got double dinged on my ATM card. I promptly went in to fix this issue.The manager was sure that I came in twice. Ummmm NO ! She asked me who took my order .....ummmmm I said the girl who has annunciation issues. I was assured she never makes mistakes. Ok , wow. I guess these double charges are all in my head. Bad customer service. Be very aware when using your card. read more

Jack in the Box - Be very careful when giving Maria your ATM card! - Fast Food Near Me - Chino Hills, California

Very poor service at this location. Rude employees who seem not to have any interest in the job they are getting paid to perform. Menu is deceiving as the food, and shakes don't match what is advertised. The employees exhibit very poor handing and packaging of the orders. The place is unkept. The owner must not care about keeping this place open. And the managers are probably bottom of the barrel. Don't waste your time visiting this store. There are plenty of better food options in this city. Time for this Jack-in-the-Box to hit the road. read more

Order was correct food was made last week, older curly hair lady with glasses wasn't having it and basically told us to get lost.. drive thru was very soiled.. probably saving money for that annual exterior pressure washing.. Go to the next exit and save yourself the trouble! read more

Dear Residents and Jack in the box, I've been having a lot of identity issues lately when it comes to individuals looking for a new social security number but before I start on that. I was told many different things because of my name but when I showed up for an interview and you could tell my ethnicity wasn't what they were hoping for. I've been to locations where certain groups were not allowed inside and certain groups were to go to the drive through, I've been forced to by phones that took things from me because my Ethnicity. Or certain phones were sold to blacks, whites, Mexicans, through wal-mart, or target. They sounded like they wanted to hire me, told me many things kept me on the hook for weeks until I was told my Ethnic background wasn't what they were looking for. Maybe advertise that you do not want to hire anything other than Hispanic and Whites. I'm mixed. I was very confused. Your supposed to have a sign that says whites only. I have neices and nephews. I grew up out in Chino Hills as well, High Chino Hills. Completely different from what I experienced at this location at a jack in box the very first fast food restaurant where I ate my first French dip along with Arby's. I'm so confused I did not know they still put signs outside on ethnicity or gender identification. I'm new to the work force. Sincerely Emmanuel Hill. read more

If i can give a negative star I would. Really bad attitude... drive thru girl... and no napkins and she tossed the bags at us... and kept saying any more add ons like girlll plz! Never getting food from there! Food was good tho read more

Joshua and Matthew were so nice and helpful! I used to avoid this Jack in the Box because we always had problems. I'll for sure be back thanks to these guys! Awesome service! read more

They suck. I find it strange when 5 guys are in the kitchen staring at each other. And it took one of them a few minutes to turn around and hand me my food that was ready and waiting near the window. Are you all on drugs? Please say yes. Cause that would me you all aren't all there. It would me you all are robots malfunctioning. I don't know if the food is safe. Turn around and hand me my order. read more

The hours are not valid at this location. I was told that RUDELY they close at 11:30 tonight, and it was only 11:10 and refused to take my order?? I dont recommend this location at all read more

Fresh hot fries, lettuce wrapped burger and a Barq's Cream soda with peach. The place is very clean, employees were friendly. read more

Jack in the Box - Lettuce wrapped bacon cheeseburger and Large Curly Fry - Fast Food Near Me - Chino Hills, California

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Can't go wrong with Jbox after a long night of partying. Jalapeno poppers, a chicken sammy, churros and a milk shake. Those items complete my night Sigh. i love you jbox even if you sometimes overcook or undercook things. please never ever close down. read more

I happen to change my order a couple of times so the Jack in the Box employee (Anna) said, "Oh my f__cking God." I told her I would appreciate if she would be more professional and not use the disparaging terms while speaking to customers. At this point I decided not to order and have a conversation with the manager. When I asked to speak to the manager she stated, this location don't have a manager and that she was in charge. Still not satisfied with our conversation so she apologized and asked if I would like to place my order (Seriously???). This has been the worst experience trying to place a fast food order. Just because of my "Hot Mic" experience at Jack in the Box and lack of professionalism Ms Anna has forever changed a choice for fast food. Word of advice, employees should had some sort of leadership and at least some type of customer service training. read more

I went to this location yesterday around 230pm and encountered the worst order taker! So curt and impolite, not even a greeting and it's like she didn't even want to be there to "help". She didn't have a name badge so I asked for it- name given was Valerie. Jack-In-The-Box, please do your customers a big favor and have this person retrained for customer service.. or at least basic customer greeting in the PA system.. Sigh. read more

The manager (Mr. Moustachio) here is very disrespectful to customers and talked down to my friends and I when we were making our orders and trying to have a good Saturday evening. There was a misunderstanding and when we tried to calmly correct it and work it out, the manager was quick to get angry and rudely shoo us away!!!! Really? I know it's a fast food joint and standards aren't as high, but seriously..... We love eating at Jack in the Box, but we're for sure never coming back to this particular one. read more

I only come here for my boys. Usually decent service. However today you guys got it wrong. We ordered a #4 and #5 both plain. The #4 unfortunately came without cheese. read more

Jack in the Box - Fast Food Near Me - Chino Hills, California

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This location is awesome super cool dude that took my order and he was my boy. They chill asf.

Just look at the last few reviews. This place is a dump. The last 2 years nothing but negative experiences. Wrong orders, rude service, long waits in the drive thru. Save yourself the headache and go to the new Burger King down the street next to Harkins. read more