My son and daughter-in-law mentioned the new IHOP up the street, so we decided to place a to-go order for dinner. We timed our pickup so the food would be fresh and hot. We live only a few minutes away, but when we got everything home, all of the food was cold. I was really surprised, especially since this is a brand-new location.
The food itself tasted good, but none of the toast was edible--it literally tasted like old cardboard. It should never be acceptable for a restaurant to serve food like that. After paying for a hot meal, I shouldn't have to reheat everything as soon as I get home. I understand it might not be steaming hot, but it definitely shouldn't be cold to the touch. It felt like they gave us food that had been sitting out for quite a while. Really disappointing for a new location. read more