Presentation: Typical small dealer aesthetics. Product: One…read morecar that we asked to see didn't have an "available" key. One sold (still on website). Every car had a sticker price $1000s of dollars higher than internet listings (their site and 3rd party). Sales: Joseph was young, but seemed eager and genuine enough. Followed up frequently after initial contact

I had an extremely disappointing experience attempting to purchase a Toyota Tundra from Carizona…read more I placed a $2,000 deposit based on how the vehicle was represented and then paid for an independent pre-purchase inspection. That inspection uncovered multiple problems that were not apparent from the listing, including a cracked dash screen, a tear in the rear seat that had been covered with duct tape, and significant cosmetic/body concerns. After receiving the inspection, I gave Carizona two reasonable options: repair the vehicle so it matched how it had been represented to me, or return my deposit. I documented multiple attempts to resolve the situation but did not receive a satisfactory response. What was particularly frustrating was discovering later that Carizona had apparently made repairs to the truck and relisted it. I was never contacted to tell me the repairs had been completed or given an opportunity to move forward with the purchase. I had to find the new listing myself. The truck was subsequently advertised at approximately $2,000 less than the price I had been dealing with--which essentially corresponds to the amount of my deposit. This experience ultimately cost me the $2,000 deposit, the cost of the independent inspection, additional expenses, and a significant amount of time trying to resolve the matter. The dispute is now the subject of pending litigation, so I will let the court determine the legal issues. My advice to anyone considering a vehicle here is simple: get an independent pre-purchase inspection before committing significant money, carefully document the vehicle's advertised condition, and keep copies of all communications. I would have much preferred for Carizona to simply communicate with me and resolve this professionally.

The exact opposite of the reputation used car salesman have. Honest, showed me what was available…read morein my price range without any pressure or upsell. He spent time talking about the advantages of each car and the next day I drove out with the perfect car! Btw... The movie Used Cars, with Kurt Russell, was filmed in Mesa in 1980. Goldie's is sooooo much the opposite. :-)

After a major accident that totaled my car, I found myself back on the market for my next vehicle…read morepurchase. I was very leary of purchasing pre-owned as I have heard so many horror car buying stories of shady salesman, selling faulty vehicles and lacking clarity about the true vehicle condition, so I started my research. It took me close to a month of research, before I found a preowned dealership that still honored integrity. I knew the cars I was interested in and found my way to Goldie's. I was working with another dealership, as I had been pre-approved, but let me tell you what made the difference.. the service at Goldie's ! Through text and email, John, my sales-friend, (I call him) was so relatable and communicative. Walking in I have to admit is pretty cool, in the show room they had a old school IMMACULATE Corvette, a skew ball machine, and arcade games it felt unlike any other dealership I had walked in. The owners son greeted me and asked if I needed anything and to let him know if I did! He was the sweetest teenager. When they say Goldie's is a family business they really mean it ! I was working with John and let me tell you he was so transparent and honest it was like a breath of fresh air. I had considered other vehicles they had but he talked me through the maintenance cost, resale value and common mechanical issues each of the cars I had considered. Once I settled on a vehicle he was able to check for me the maintenance records as well as reviewed the carfax report with me. When I took the car for a test drive he told me to take my time get to know the car and make sure it was right for me. I never felt pressured to purchase. I was having a horrible time in dealing with the insurance payout of my previous vehicle and John was very empathetic in understanding my situation. He had set expectations before I came that with the insurance payout being delayed I may not be able to take the vehicle the vehicle home. I was thrilled with the no pressure atmosphere, and just came to take a look at the vehicle in person, with zero expectation to buy. John and his manager worked magic. I did in fact decide to purchase my vehicle and was able to take it home, there is a small cosmetic issue that I requested to have repaired and he called immediately and got the approval to get it taken care of. I'll be returning later this week to have that completed. I'll keep you guys posted after the service appointment. I had a great experience and I feel I got a good deal on my vehicle and, I felt like my business was valued, my concerns were heard and they've made a lifelong customer out of me ! Special thanks to Goldie's and super special thanks to John!

Came in and got a car within 1 hours the service was great !!!! thank you Erick I will be sending…read moremore people your way !!!

Cory and Blake Got me into a 2013 VW Beetle, sure it needed a battery and tires,BUT they took care…read moreof it right on the spot,new battery and 4 new tires.I love my new car and was in and out within 1.5 hours.VERY pleased with the both of them.Denny C.

Great bunch of guys....John James and Charlie made a really good deal for my daughter's first car…read more No pressure whatsoever to buy and we're very upfront about all things. Car buying is never fun but this was totally painless

Best place hands down. Been awhile since I've dealt with such a high level of customer service…read more The whole transaction seemed to be on a more friendly and personable level, no pushy sales just helpful guidance on the truck purchase. I got my dream truck and feel very confident it was the right one. They also had an impressive selection of great vehicles to choose from, as well as great prices. Mark and John, as well as the other staff, are all top notch and share a passion for great trucks.

Buying a car can be stressful and painful. You spend hours at a dealership negotiating price. And…read moreyes, you can expect to spend hours upon hours there. Many dealerships like to tell you, "sorry we are buried in this car" and are unwilling to work with you. I'm sure many people have had their fair share or poor experiences at a dealership. Not to mention, even if you agree on the price you have to spend more time going through finance and they try to up sell you on every warranty under the sun! At Jones Motors, you will not get that! It's simple, easy and most importantly a fun experience. Yes, I said fun. I've purchased multiple vehicles from this place and each time have had nothing but a great experience. My last vehicle I purchased from Jones Motors I did most of my dealings over the phone. When all was said and done, I drove down to their location and literally spent about 10 minutes in that place, signed some papers and off I went! No issues, no pressure, and my vehicle was all cleaned up and waiting for me to pick it up! Such a great experience! Not to mention their showroom is ridiculously clean! Sure, you can go to other major dealerships, but take your camping gear cause you will camp out there for a while. At this place, super easy and the cars are great! Highly recommend Jones Motors. Cheers.

I purchased a Lexus RX 350 from Bud and the experience was 5 star. Great car and great service…read more Check them out!

I have waited to write this review. This business and the people that work there, make it a great…read moredecision to use them. I believe you reap what you sow. They have always been professional, courteous, and helpful. I have almost 2 years of experiences with them and have been treated fairly and they have extended themselves in a few cases well beyond what should be expected...back to the reap what you sow. If you need a vehicle for rideshare as I have or a short term rental I would highly recommend this group. It is always great to spend dollars with great people who provide professional and dependable service.

They have the worst customer service I haven ever witnessed! They charge to much for the shitty…read moreservice they give my friend had been complaining that something was wrong with car and requested to change cars and they denied her. She would pay her rent and they would turn her car off and she has lost hundreds of dollars due to not being able to use what she paid for. They take advantage of people and screw them over.

Easy process buying, or selling. But Ryan has little to no people skills whatsoever. Felt very…read moreunwelcome and off put in his office as he had a very stand offish vibe and zero desire to be hospitable whatsoever. Just trying to sell my car, I could've taken to a thousand places. Didn't realize that would be such a hassle. At least that's how he made it feel.

Sadly we didn't end up purchasing a car from here (couldn't find one that met all our…read morerequirements), but I had to review to mention the awesome staff. From online to in person interactions, everyone was very friendly and accommodating. The test driving experience was the most hassle free I've ever seen. When sitting down to talk pricing, everything was upfront about condition and options. Even offered financing options if need. Would definitely recommend.

Great customer service and really helpful and friendly staff. Derrel was really helpful and moved…read morethe car purchase process along quickly with no issues. None of usual high pressure sales tactics you see from many car dealerships in the valley. He made sure I got the car I wanted a really beautiful Mercedes Benz E350. I highly recommend this car dealership if you're looking for nice used cars and low pressure environment.

Absolutely OUTSTANDING dealership!! The entire purchasing process was far above any dealership I've…read moreever experienced, and I'm damn near 50. Very fair on pricing, no hidden fees, and straight forward with every single detail. Big respect and praise to my sales rep (Brian), all the way to the dealership manager (Bob), along with everyone working at this location. I'm nobody special, but I am somebody and I have a good sense of what a successful business should be about, and that's the customer. This dealership executes on everything they promise. You know the feeling of seeing a vehicle that looks nothing like the photos. Well...you won't have to experience that here, because all their vehicles actually look better in person, try finding that at any other dealership in the greater Phoenix area. You won't, so I HIGHLY recommend you give Brian, Bob, and their team an opportunity in your car buying process!! This isn't some bot post either, this dealership is the real deal.

these guys are awesome!…read more I had a 9am appointment for my brake pads, when I arrived they greeted me promptly and got me taken care of and offered me some water they got the job done in a very reasonable amount of time and had me out the door I would recommend these guys for automotive work for sure!

Bought y Lincoln mkz there a few years ago and had a massive transmission failure less than a month…read morelater and they said I'm shit out of luck. Bought a warranty too and had to take it to Sanderson Lincoln. Complete jokes.

Broadway Alma School shop in Mesa Arizona thank you guys . I enjoy going here. You can't trust all…read moremechanics but these guys do a pretty decent job. I usually wait for mine. They have a great waiting area. Looks like they just upgraded it with black leather couches and free cold water and different snacks while you wait. The staff is very kind.

Business engages in predatory pricing & sales tactics. Reached out for interest on a 2015 Nissan…read moreRogue, priced $8,891 via online search, with indication of a $599 documentation fee included as shown in attached images. After 7 hours of delays, repeated follow-ups & time-wasting runaround/alternative recommended offerings of zero interest to me as a consumer, purchase order was sent at literal end-of-day (after hours for my credit union to process today, where I had preapproval for loan before even contacting them) with separate charge added for documentation fee + $1,430 "Reconditioning" fee, neither of which were ever disclosed during conversation. This is in stark contrast of AZ A.R.S. 28-4115, specific to "online pricing must match what is paid for item in offer." When dealership was informed of this, a voicemail was left indicating "well, don't say it has been sold," followed by text messages saying it has been sold (attached with relevant party phone extensions), despite a call to dealership indicating the car is available placed by a friend after the incident. Do not do business with these individuals. Everything else on their lot has minor-to-moderate wreck damage (repaired, in some cases)/high mileage, and sales people seem only interested in using this car as bait to draw interest, then pivot to lesser offerings on the lot/attempt to take advantage of unknowing consumers by including fees in this manner for individuals who did not perform online research before walking in.