We just had four air conditioners installed by Hyde a month or so ago. The inspector came out today and said ALL FOUR were not earthquake-secured. They were poorly installed. Now, we have to call Hyde's and make arrangements for their service people to come out again to bolt them down properly. Very poor installation. read more

I have been a customer for about 8 years and have found these folks to be knowledgeable, professional and courteous. Their customer service techs are always so polite. I had the privilege of doing some charity work with this company. They went ABOVE and BEYOND!!! At least 3 electrical technicians worked a full day installing Christmas lights and decorations. Mr. Hyde generously provided the materials and work for this project. It was amazing! You guys rock! read more

My air conditioner suddenly stop working when it was 110 degrees outside. Technician Danny arrived the same day and performed a diagnostic that showed a faulty blower motor. He ordered the part and he came the next day and got my system up and running. Danny was very personable and explained system functions as well as helpful information on ongoing maintenance. I also received a substantial discount on the needed part by being a member of the company's maintenance program for residential air and heat systems. With the excessive area heat, I appreciate and thank Hyde's for the quick response and for having efficient technicians as Danny. read more

$26,000 later, still trying to get heating system working. Good luck communicating with "G.M.", she is not helpful, combative, and definitely NOT a problem solver. Gas company red tagged the entire new three unit system, technicians "fixed the problem" she claims but still no heat 30 days later. G.M. asks why I can't send photos of the red tags because the technicians don't know the problem...... THE RED TAGS ARE TAPED ACROSS THE SYSTEM, so I guess they aren't inspecting the units well. Thank goodness for space heaters from Lowe's, the desert gets pretty cold! Received a call from G.M. this morning to schedule a filter replacement ...... needed to remind G.M. they never installed the filters with new system back in August ... still waiting. I'll send them one of their surprise invoices they seem to like sending. read more

This company is full of people who give no communication. They ran my card for $170 without my knowledge. 3 months after they had done a service....Not one person picked up the phone to call me to make sure I had that money in my account for their random charge! I called to cancel and was told there would be an additional fee to cancel. This company is supposedly owned by Christians which is why I originally signed up. $12 a month for 1 filter a year, the biggest waste of money I've ever spent. I just want out of this automatic payment and extra fees but canceling is more expansive than to keep it! Anyone know a loophole so I can dump this company ASAP?! If they would have let me cancel months ago I would not be writing this review! read more

Avoid this company when your A/C goes out. I was told I would have to replace my unit and was quoted a high price and overcharged for freon (they charge $90 dollars a pound while another one charges $50, big difference!). Once the tech left after "fixing" the unit it went out 4 hours later. I called my home warranty (and had to spend even more money) to take a second look at it and all that needed to be done was to clean the coils and tighten a loose connection, something that the Hyde's tech should have caught given the fact that they are "professionals". My unit is perfectly fine and should last me another 5-10 years. I was so disappointed that I canceled my membership that I was paying $15 a month for. Plus they failed to complete my winter service which was included in my membership. I dislike "family companies" that take advantage and overcharge their customers. read more

Excellent service, professionalism, courteous, knowledgable and very reasonably priced.

Asked for a bid on a new residence. Estimator hurried through the project and did not respond to my enquiry. I was completely blown off.

Horrible experience with this company.. They installed brand new unit almost 2 1/2 years ago and wouldn't you know it unit starting spitting out warm air. We contact company inform them unit still under warranty but of course well have to eat the service charge. They come out say Freon is low and add 2 ponds and wouldn't you know it 5 days later "BAM" same situation. Now they want to throw all types of scenarios at us at a cost I'll need to take a small business loan out with my bank. Contacting my home owners warranty to see if they can assist and maybe guide us in the right direction. And to think I almost fell for the maintenance package with this outfit! Not impressed at all! read more

I was left disappointed and dissatisfied in my dealings with this company. I had agreed and paid their bill in full. However, I was left not understanding how they calculated their pricing and mark up on parts. The lessons for me were that (1) I should always get a written estimate that I can review and think about rather than making decisions on the spot; and (2) I do not have to lock myself into service plans that continue until terminated, instead of just calendaring the services and keeping my options open. read more

I contacted them to check the a/c unit on a condo of mine. They scheduled quickly and said that the technician would contact me with an estimate as I wouldn't be on site for the appointment. I never received a call with an estimate. I received an email with an invoice for $155 for a 15 min visit to remove a piece of metal that was making noise. When I spoke with manager today she made no attempt to rectify my frustration and was only calling me to verify my email address as they have another customer with similar email and sent her my statement by mistake. Not customer oriented. I would have preferred to have been told that I could have had a bi-annual service for less money than I paid. Will not be doing business with them in future as they are not being honest, just trying to make money, which is understandable but money flows to those who care about the customer. There are LOTS of companies that will provide good honest service. read more

Bought the Maintenance Service Plan they offer for $100, two services (Fall & Spring)... Had a tech come out recently to SERVICE our unit and he told us we had a freon leak because the freon was low. He also said for $645 we could have it tested, but he was certain there was a leak... We asked him to send us a price on possibly replacing unit and the air ducts. Came back with $6K bid... We didnt feel right about this guy (the tech), so we had another company come out to give us a price on same and to "check the freon levels." What he said was that the caps were off the pipes that the freon is in, none there, which he kindly replaced at no cost (had extras in his truck) and the freon level was fine and didnt appear to have any leaks! Now I would have to assume that when the Hyde Technician was here to do the maintenance on machine he SHOULD HAVE REPLACED THOSE PARTS, but he did not. So disappointed! We will not be using Hyde again and I will be calling Hyde to let them know this & hoping I get a refund on my second maintenance. If not I prefer to forfeit rather than having them come out and try to upsell me on stuff! NO NO NO! DO NOT RECOMMEND read more

After talking to several AC companies about adding some additional equipment in our home, we felt that Hydes was the most experienced in real world applications of what we wanted to do. Plus we liked dealing with a family owned, operated and managed company. These types of companies lay their reputation on the line every time they walk into a customers home. Mike was outstanding, great communicator and once we awarded the project went exactly as he described. The installation crew was organized, on time, took great care of our home and we could tell the crew has spent a lot of time working together and enjoyed their work. The quality of the installation was impeccable. A big part of our selection of Hydes was reviews in social media plus we see their vehicles more than any other company in our community and have never heard anything negative about them in our HOA. (Another) company who's done work in our home for many years never called us back as promised, and their reviews in social media reflect our experaince with them the past few years. We really believe you cannot go wrong in selecting Hydes for your next project and or system repairs and maintenance. read more

We had our IID AC tuneup done this morning and our technician Steve was outstanding I have never experienced a service technician with the knowledge and ability to explain everything in terms that we could understand easily. Steve not only performed all the services - he explained everything step-by-step. Steve is a true professional and a real asset to Hyde's air conditioning. We look forward to doing business with Hydes in the future. Ron & Shari Bloch read more

We called Hyde for a/c tune up, as part of the IID customer promotion. We were scheduled for a tech to come out in just a couple days. The service tech, James, arrived on time and was very nice. He got to work immediately, explaining what he was doing at each step. He was quiet and efficient, and very pleasant. James checked all equipment, inside and out. He cleaned up all tools and left us with the paperwork and told us to call if there were any problems. I would not hesitate to use Hyde HVAC service again! read more

Thursday June 27, 2019. I had been using Hyde's Air Conditioning services for about five years, a contractor from Indio. I was satisfied with their services and they seemed to be very honest. My system has been working without fault but today they stopped by for a routine service at my request at 10:00 am. After his inspection, the technician stated that the system required three pounds of freon and an inspection which would total over $500.00. I smiled and asked him not to proceed. I paid him the $89.00 service fee for his visit. Minutes later I received an email with a proposal for a "Precision Tune-up" which included the freon for a total of $453.00. I immediately contacted another company who stopped by at 2:00 pm. Upon inspection of the system I was told it was working at 100%. I asked if it required freon or a tune-up and I was told nothing was required, simply a $65.00 service charge. I contacted Hyde's Air Conditioning and asked to speak with a manager. I informed him that up to this time I had been very satisfied with their services but was perplexed with today's service. I informed him that I contacted another company who serviced the unit and found it to be in perfect running order. Before I could finish, he became very angry and said he did not like being accused of dishonesty and hung up the phone. Apparently at Hyde's Air Conditioning they don't like customers brining up concerns. They certainly don't have good customer service so from this point forward they have lost my business. read more

Ok, PS residents. Hyde A/C told us $85 serv. call and 5-8pm arrvl. Just got call at 8:24pm & they said since he is running late it will now be $185 for just the serv call. It's 'bait n'switch' if not worse.If u ref'd Hyde, be warned. refer'd another company? How smart you are read more

I have been a Comfort Plan member of this company for several years. They provide top of the line service and are always friendly, helpful, and communicative. They know what they are doing when it comes to heating and cooling. My most recent case with Hydes--the air went out in the second week of the hot season. It was 4 pm, so I knew it was going to a long night. I called and they said they would have somebody between 6 and 8. At 5:45, Michael the owner came to my door. He was out before 645, after diagnosing the problem and fixing everything. My air is running smoothly again. Let me say that again. On a hot day, the owner came out to complete jobs so customers wouldn't have to wait as long. Pretty awesome, I say. read more

Tina, Jeff Sproul, Steve Martin and James Burrell - these are people at Hydes who have helped us. Hyde's is really one of the best managed, best customer-service oriented companies of any kind in the desert. From the first time you call - if you are so lucky to think of calling them - they help you right away and see you through - in July 2017, it must have been one of the hottest days and the AC conked out - we had company visiting from out of town and as it was in the evening, we decided to go to a hotel (Hilton Gardens Inn in Rancho Mirage), were able to get two rooms and cooled off finally. We called Hyde's and left a message before we left the house. They called early the next morning and had someone arranged to come over before 11 am. Anyway, since then we have called Hyde's to do the yearly check up and make other repairs as needed (older AC). The reason I decided to go back on here this evening is that I needed one of the invoices that I was going to scan and make a pdf of it (I am sure Hyde's must have given it to us way back in 2017, but I misplaced it) - I called Hyde's late this afternoon, Tina answered and she was able to quickly e-mail the pdf of that invoice - then my scanner wasn't working and I called back to ask if she could e-mail pdf's of the other three invoices, which she did. It was just so impressive the way Tina was able to quickly answer my question and help me - so "on the ball" - a very sharp young lady but nice, too. Hyde's has really great people! Thank you again! read more

I have been using this company since 2015 and was very satisfied with their service until now. Their overcharge on parts is unbelievable. I am disputing my service contract with them now for the $145.00 I paid 7 days before. I suggest you look elsewhere for service. They charged me $165.00 for a capacitor you can buy for $38.00 and watch several videos on YouTube as to how simple they are to install. BTW the price for the capacitor was $194.00 before my discount. I am 81 and I feel like I've been ripped off as a senior, I hope they are not taking advantage of elderly people. I am going to contact AARP & BBB and give my review about this company. read more

They have followed through with their annual maintenance agreement on both properties so they have redeemed themselves in my eyes.

Discovered the need for a new A/C unit on Wednesday; installed by Thursday afternoon. Hydes is a terrific company to work with for heating and air. All the people I have dealt with from the admin staff to the sales, repair, maintenance and installation people are competent, neatly presented, courteous and knowledgeable. Strongly recommend this company., read more

Hydes technician, Jeff, came at 5:30PM on a Saturday (day before Easter) and looked at my AC unit which had stopped cooling that morning. He found the unit was flat with freon. He was able to refill and get my system up and running in about an hour. He was an honest and straightforward representative of the company. He explained that it is likely there is a leak in the system, and if so, this recharge would only last until it leaked out again. I understood and asked for the charge anyway, as my animals could not tolerate the 100° heat until a leak was fixed or a new system installed. Jeff was also able to give me quotes on a new system for my house, both the equivalent to what I have as well as an appropriately-sized system for my square footage. It should be noted that there was no "emergency charge" or "double-time/overtime" billing from this company, even though my request was for evening service on the weekend. In looking for someone to fix this problem, I called two other vendors, only one of which returned my call even though they advertised 24/7 service. The one that did return my call would have wanted more than double what I ended up paying Hydes. I know there are some negative reviews here, but anyone who follows me, or reviews my history on yelp, will know that I am not someone who easily exaggerates on good and fair service. I will seriously consider Hydes as I make the decision to install a new system in the coming weeks. read more

We have always used Hyde's, unfortunately we took a friend's suggestion and bought a Lennox from someone else this time, What a mistake....had to set an appointment to have them look at what's going on or should I say wrong with our new Lennox. They were right on time as always and honest. I won't go anywhere else again! read more

Jeff Sproul Jeff came out an explained what problems could be and when to do an isolation check for leaks of freon. He always arrives on time and is knowledgeable, answers my questions and explains next steps. thank you, Jeff Patricia Patterson read more

Great experience! Recently used them to recharge my refrigerator freon as it wasn't maintaining temperature. They did it at near half the cost of another competitor - so I was happy. Family run business - friendly - showed up on time - solved the problem - great prices. Thanks Hydes!! read more

Another day that deserves another great review by this happy customer! After doing my homework, I decided to go the whole 9 yards and have Hyde's install an entire new air-conditioning system! After working a good 8 hour day in 115° heat, Francisco and Thor get an A+ in getting the job done! In dealing with Hyde's over the last few months, I have not once been disappointed, and, today was no exception. Francisco and Thor arrived promptly at my residence at 8:00 this morning, and, when they left hours later, all was perfect. This woman is so proud that she handled this entire situation herself, and, handled it all perfectly. I am a very happy-for-life Hyde's customer!! read more

Very impressed with this air conditioning company. I needed someone to come out and conduct the usual maintenance. The front office was very helpful, and squeezed in an appointment for me the next day. Danny, came out and performed the maintenance. Danny was very professional, knowledgeable, but most of all honest! Thank you! read more

I would like to say Hyde's air-conditioning has been the best experience I've had with a air-conditioning company's. Our air conditioner went out on a Sunday evening, Casey Harrison from Hyde's showed up and fixed our air conditioner. He also knowing we needed a new unit set us up with the right unit that we needed and with financing options. Casey was very knowledgeable, helpful and friendly. Casey and the two installers who installed my air-conditioner unit all were very well groomed and clean. They all were friendly ,very clean at the work they were doing, they were also knowledgeable and very efficient. I highly recommend Hyde's air-conditioning. read more

We are very pleased by the service provided by service tech Chris Schultz. He was friendly and professional. He clearly explained to us what was wrong with our old system, and made it easy to install our new HVAC. In fact, the whole install was done while we were out of town, but they sent us frequent progress photos. When we needed Chris to come out for a follow up issue, he came quickly out and handled it. Highly recommend. read more

I have always been highly satisfied with the service provided by Hyde's air conditioning. But today was exceptional. Steve called to check in and came promptly. He was very professional and was able to pinpoint the problem and remedy the situation. Thanks to Steve my room is cooling off!! read more

Thank you Frank Velarde! I can't tell you how much I appreciate how well you took care of my client. You are so professional, fair and hard working! I will surely reccommend you again! read more

My experience in a nutshell; Hyde's service men are very nice and personable, but installation did not pass inspection with 4 items noted by the city inspector including sealing in two places and sediment trap improperly placed and improperly sized. Prior to that a piece of foil had loosened and was hanging on a pipe. These should be glaring mistakes to professional installers. There were also service men there after the installation on two different occasions and neither caught any of the problems. Finally the person at the desk could use some communicative lessons when dealing with customers in any situation. read more

Absolutely love this family run business, Mike and his team are as good as it gets. After a less than satisfactory experience with a competitor/shady home warranty provider, Mike came out to personally to inspect what was going on. As it turned out, they had installed the original HVAC and ductwork 40 years ago and again when the full system was replaced a few years back! He presented multiple solutions, and had the repair completed in a matter of days (this after nearly three months of back and forth with the other company). Soon after I joined their regular maintenance program which is very fairly priced. They are fabulous about calling to remind me it's time to schedule their visit. I can see why Hydes has been in the desert so long, they're wonderful! read more

i want to say thank you to hydes employee steve.martin who came out to do the maintenance and worked diligently and replaced a valve and the ac is blowing cold day or night. we are very grateful that it is finally performing as well as the previous unit..steve martin should get a parking space and employee of the year... thank you very much for your hard work...... read more

Love this company and their techs. I am on their twice yearly maintenance plan and they are so thorough and communicative. Very friendly technicians who take the time to explain everything about your system and, if necessary, recommendations for future maintenance or repair. They won't try to sell you a service or part that you don't need. They're very trustworthy. Highly recommend this company. My tech today wore a mask and shoe protectors. read more

I am a very new customer. I was happy with my fast efficient service. I purchased the yearly program. I feel good about it. My rep was polite, safe and qualified. read more

We were staying at a short term rental in La Quinta and the a/c suddenly went out. With 3 kids and a bunch of adults as well as a large dog, needless to say the house was cooking. Hydes was here within 2 hours and stayed late on a Friday until it was fixed. The repair guy saved our vacation. Thank you so much. read more

Hyde's has been servicing my AC/Heating since 1997. I'm very happy to recommend their services. I have the 6month service plan on my Condo in Palm Springs. I'm always impressed with the level of professionalism I receive from my technician and the office staff. I really don't worry about my AC/Heat because I know that I'm well taken care off. I try to support small business and I know the Hyde family is proud of their service. I'm a very satisfied customer. Keep up the quality work! Alex McFadden Palm Springs read more

I contracted with Hyde's when I purchased a home in Palm Desert in 2015 to replace the heating and air conditioning system. I have a contract with this company to inspect and service my system twice annually to insure its continued operation, particularly in anticipation of weather extremes during the summer months. I have had uninterrupted excellent performance from installation forward. Recently Jonathan, one of their many capable technicians, inspected the system which continues to operate flawlessly. As always the quality of personnel drive performance and Hyde's provides great reliable service and technicians in which I have total confidence. read more