This company was awesome , they were very informative, punctual, and were extremely efficient, my hats off to both Daniel & Amador, thank you all for my 2 air units read more

Hi, rent a house through La Quinta Rental The air conditioner would be running all the time I had it set at 77 but it would be 80° so I thought maybe there might be a problem. Amador came out. I believe that's who it was the first time and told the landlady that the coils needed to be cleaned and that it was my fault due to a dirty filter according Hydes La Quinta rentals was not going to allow any work without proof of exactly what it caused the problem so he told her it was the dirty filter according to Robin she had already approved the work and he volunteered a dirty filter as a reason I don't know who's telling the truth anyway within a month the air conditioner was flooding the bedroom floor everything around it was flooded so we called them back out this time. Jonathan came and Jonathan said that it wasn't the filter that caused it so I called the office because at this point I am confused. I am being charged for the entire service call which run ran about $800 and I am being charged late charges because I don't have an extra $800 to hand to the owner or to the manager and I'm still confused when upon calling Claudia she indicated that I should not have had to change the filter that they do it twice a year and that's the only time it should be done. I said I had dogs so she said well maybe every three months and I said why I'm doing it every week when I called Robin and she said that I should do it originally she said every week then she said every month and then she said I couldn't buy the less expensive filters. I had to buy the more expensive filters for the unit. I'm confused because I have two different stories. One guy says it's my fault because of the dirty filter the other person says it's not Robin says if I check online I will find out that only dirty filters cause dirty coils and so I should be responsible for the service call on a rental house. I don't know who tells the truth and who's lying, but I would not use heights again. Claudia sent a text I think to La Quinta Rental complaining that I had contacted the company She indicated to me the supervisor would be reaching out to both myself and La Quinta Rental clearing up the confusion and telling La Quinta Rental it's not caused by me. La Quinta Rental called me to say Hyde's supervisor/manager is Claudia and she just complained about my calling It seems this is not a trustworthy company read more

Everything. They never get it right the first time. 5 out of 6 times they have had to come back to repair mistakes from the day before. On a contract for the past 7 yrs . They have flooded our ceiling, ruined our air ducks and many, many more awful home destroying situations. Of course read more

Had a repair appointment set for $85 and then Claudia got on the phone and left me on hold for nearly 30 minutes. She then proceeded to cancel the appointment and tell me it could be rescheduled 5 days later at a cost of $150. A complete lack of respect for the customer and dishonest business practices by nearly doubling the price when I did not ask for any additional services. They might be good repair folks, but I couldn't make it that far with them. Very disappointing. read more

We've been Hyde's customers for several years. Their people are great and their response time in event of an emergency is excellent. BUT, they now have a "virtual assistant" answering the phone who tries to help. BOO! It said a message would be put into the office to call us. Received no call. Finally called again to speak with a human and got what we needed. Fire the "VA!" read more

Scheduling is a nightmare. They randomly assign service techs to you even when you've requested your regular technician. We regret signing up for their extended warranty. read more

Hydes was great when they came out. we were extremely lucky they were able to come out on such short notice. Everything is all fixed much faster than me calling the competitors and overpaying read more

Barry the owner came out and did a quick once over and gave me a estimate to replace existing system No sales pressure what so ever Very nice and honest guy ;; after a month of thinking it over I said go ahead they did the job a day later Two of the best techs I have ever met in the Coachella valley Very knowledgeable great install very clean very quick etc absolutely no mess left and works great all in all I give them a 10 star rating if I could I have no idea why these people with one and 2 star reviews and I simply do not believe their poor reviews read more

There is a comfort in knowing that the person coming into your home is completely professional. As a training director in another life, I really appreciate the obvious competence of the service men who work for Hydes...clean uniforms, booties, smiling faces and a friendly manner. I am a neat freak, and they always leave my home immaculate. Hydes makes me feel safe in my home...I like that! Charlene W read more

This company is responsive. We will use them every time. The technician was courteous and knowledgeable.

After my experience, I do not trust Hydes AC and do not want to do any future business with them. Thank goodness I got a second opinion. A few days ago, Hydes came out to service my AC. Upon inspection, the first thing I was told was that my AC was 3-4 pounds low of freon and that it would cost approx. $130 per pound (with their discounted maintenance plan). He then said most likely the leak was from my coils. I asked if there is a product that would repair a leak. He said there is, but that they do not recommend it. (I can't remember the reason, but that they do not recommend it). I then asked how much it was be to replace the coils. He said approx. $4,000. I asked how does he know the leak is in the coils? He said 9 out of 10 times, it's the coils. I asked about just putting freon in and checking next year as that is a lot of money to spend on a 10 year old AC. He said the pressure of adding freon could cause the hole to get bigger. At this point, he mentions a test that can check where the leak is, which costs approx $600 and my AC has to be off for a few days. After further questions and conversation, he then mentions a less expensive test that is approx. $160. Note the leak test was not offered first. Replacing the coils was his recommendation. This did not sit well with me and decided to do more research and get a second opinion. *I had my AC inspected by another licensed/insured company and was told my freon was slightly low and it would cost $90 per pound and he will know exactly how much once starts adding it (he said it was 1-2 pounds low). I was also offered the option of a product that could repair a small leak (like a fix a flat for your tire) for $190. He said if that doesn't fix the leak, there's a chemical in it that will show where the leak is. I didn't feel pressured into thinking I had to do either as he said it was slightly low. I chose to do both. The amount of freon needed ended up being a little over a pound and I was charged $90 for it. With Hydes, I had signed up for the maintenance plan and after this experience, I asked to be refunded the second part since I do not want to have them come out again. I was told it was non-refundable. read more

Over 25 years ago our AC went out and we got a referral for Hyde's. They came out and set us up with a new unit and explained the benefits of putting another unit upstairs, which we did. They have since come regularly to check on the equipment and always come right out if there are any problems. We have not had to deal with the system going out again, because if one slows down the other one picks up the slack. We just had the downstairs unit misbehave, we were sure that after a quarter of a century we would end up having to replace the unit, nope, just a part. Replaced a capacitor, no extra call out fee, replaced the filters, checked everything else and was done in under an hour. We've seen an our technicians go through a generation, as the fathers passed down to sons, (I believe this is actually son's to grandsons.). We know we can count on them to be there and we always have excellent, polite, and quality service. Thank you Hyde's! read more

Overall we are very happy with Hyde. That doesn't mean that they can't improve in some areas but i consider that more minor. We've purchased two new systems from them (one last year and one in our condo about 6-7 years ago) and we've always had them serviced twice a year. Todays technician Miguel G was excellent. Very thorough, listened and answered my questions and was very professional. And I just found out that he or Lisa (from Dispatch) addressed my minor issue - even though I told Miguel and Lisa that it wasn't important for today but to handle moving forward - thank you! read more

Hyde's Air Conditioning - Freshly washed to help it breathe better - Heating & Air Conditioning/HVAC Near Me - Indio, California

I would never recommend a service who hires people to wreck a customers AC unit and then tries to upcharge them. Then when you call them about their screwups, they want to charge you for them breaking your AC unit. Biggest con in the world. Thanks to another company that came in, we found that wires were left loose again, and the freon was emptied. Which was checked a year ago and filled so it shouldnt have been emptied. So NO, if they keep the tech on thats doing this, I dont recommend them at all. read more

My experience is the actual techs are fine, but they work on commissions, which means up selling is really how they make their money. They were hired for a service, which was substandard- didn't check the coils, didn't clean the coils, didn't clean the condenser coils, didn't check the contacts or capacitors and didn't explain the gauge readings. Two days later no cooling. They came back out for a charge. Tech said there's a leak and you need a new system or pay for 4-5 gallons of r-22 at $180 a gallon and oh there's no guarantee it will last more than an hour. Called another AC company. They cleaned everything, checked everything and added 8 oz of Freon. Showed us what they were doing every step. System is running perfect. Beware. ‍ read more

Hyde's installed our new AC unit. They were very professional and completed the job on schedule. I watched a well trained crew working smoothly to complete the job in the time specified. This was almost a 5-star review, save for a slight oversight. They neglected to open the gas valve on the FAU (furnace) leaving us with a rather chilly house this morning. It was quickly corrected. Still, for a job of this size and complexity, I am pleased and will call Hyde's again next time I need work done on the system. read more

Great job doing our 6-month system check!!! We have used Hyde's for year and are very satisfied. Miguel is the best!!

Frank V did an excellent maintenance on my HVAC. As always Hyde's hires the best and Frank is at the top! Helpful, knowledgeable and a trusted person to have in my home. Thanks! read more

We had Hyde's Electric come out today to replace a couple light switches that had gone out. Our technician was knowledgeable & efficient in his replacements. We had more than a couple since he was here we had him replace all that we needed. He had all the parts with him on his truck. This was a good value & the risk in attempting to do ourselves was eliminated. Once again Hydes' family has taken care of us & our home. Thank you. read more

Very knowledgeable, prompt, and apparently did an excellent job. Also, appreciated that they are special dealer for American Standard HVACs which, according to Consumer Reports survey are more reliable than most other well-known brands. Reliability and availability of good prompt were my top priorities. read more

We have had Hyde's A/C service our home the last 4 years since we moved to Rancho Mirage. Service by Frank today. For our 4 A/Cs and when he came this morning he said he replace all filters in December service which was a lie. It was pointed out ahead of time to me the filters were filthy, one of the 2 I could reach walking with a cane. Frank claimed and charged me for 2 condensers he said I needed. When I asked about the filters which he hadn't even looked at, he admitted after going to look, very filthy. I asked him the filter size for other 2. He did not give me and left after I payed. 3 hours later when main A/c wouldn't go on, I called to have them fix whatever Frank did. They gave me appointment for Tomorrow. But the owner had Claudia call me to say they won't fix it and left me have another A/C TO FIX WHAT THEY BROKE OR DISCONNECTED, Who knows. He did not leave me the 2 suppose parts he replaced on others. Barry the owner is in denial of how his staff f up. They installed 2 hot water heaters and I had to have them out 3 times till one worked. They had the gas valve off. They replaced 1 of my 4 AC units, and took 4 different visits to get working most of the employees have no idea how to work them. They make mistakes and new appointments are made days later. The company is too big and not trained all the same. Warning Barry of Hyde is a crook. I had 4 units working but only 3 when the tech leaves works. I complained so they won't return. Call them, wait 20 minutes, get hung up and finally get an appointment but Barry the crook won't fix whatever his tech Frank did. Bad company going down hill even faster. read more

Chris was prompt, and very courteous. Attention to detail. Fantastic customer service. Todd read more

I received a response from M. Hyde to my negative review on their parts pricing; in his response he stated that I had cancelled the payment...this is not true, it is false! I emailed to Hydes today a copy of my American Express statement showing the payment was completed, and not, I repeat, not cancelled. I would ask M. Hyde to correct his response to my review, and acknowledge that I did indeed pay for the $7.50 part with an American Express credit payment of $169.04. As a note, I am not faulting their work; in 10 years, I have been happy with it, including installing new ducts in my attic. I am just not happy with the pricing of a run capacitor replaced during the spring inspection a few weeks ago. read more

Great service and excellent customer service On time appointments and friendly knowledgeable associates read more

On Friday afternoon in the middle of the hottest day in history in the Coachella Valley our air conditioning went out. We called Hyde's for an emergency service visit. Their technician Jonathan Carrier agreed to come to our house at 8:00 pm after what I am sure was a crazy busy day for him. He was kind and professional. He diagnosed and fixed the problem in under an hour. We appreciate the quick and efficient service. read more

Hyde delivered as promised, on time. priced well, great service experience. just three days, so far great. recommend highly. 07/11/2024 read more

Hyde's and the entire crew are totally awesome. After a few years seeing their outstanding reviews on the NextDoor website decided to give them first crack at two new heat pump systems. Total process was seamless, they did over $7,000 in instant rebates and even a military discount. Johnathan their salesman and high level tech sold me and I'm a hard sell. Install was Monday and Tuesday. Wednesday morning drywall repair and paint to make good as new and the Johnathan did a final inspection and helped setup the phone app and showed all the bells and whistles. Their warranty program and followup care is excellent. Made the right choice. read more

Hyde has been servicing my systems for many years years. They are clean, polite and perform the necessary steps to keep my systems (furnace and air conditioning) in tip top shape. read more

Great company. Reliable and nice. Would use them for sure. Very knowledgeable. Customer service so nice

Chris was a very nice young man who explained everything to me. This was a maintenance visit to make sure my A/C was ready for the summer. Every time I have had them out to do maintenance on my systems it has been a positive experience. I will continue to have them in the future and highly recommend them. read more

Good local business and Mike Hyde is a very hands-on guy to deal with. Installed a new roof top Air And Heat in it, and was very pleased with their service. read more

Hyde's installed 2 wall units in our condo and they have ALWAYS leaked after coming out multiple times the right hand blames the left hand . So we have this. Spoke to the owner and he could give a crap less, it's out of warranty EVEN though all of our calls were in warranty. HORRIBLE HYDES HAS SMALL STANDARDS nothing I want in my personal or professional life. read more

Hyde's Air Conditioning - Warning, caution!!! Never use Hyde's heating &air and now electrical. This is the product of a very pricey purchase - Heating & Air Conditioning/HVAC Near Me - Indio, California

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The service advisor, King, was very prompt, kept me informed along the way and completed the job in a timely fashion

Heat pump servicing with Hyde's today was included with my original installation package. Technician arrived promptly, answered my questions about my thermostat settings, and efficiently checked everything out. I have been very pleased with my decision to employ this company. read more

Great service & knowledgeable. Regularly scheduled system checkup was fast & had important info to share regarding upcoming service to consider. read more

Service technician came for maintenance. His first words when finished was "your air conditioner is not working well". "big leak probably have to replace compressor and coil" - quoted a price of over $6,000. He said he had to use 4 pounds of freon. I said it was working fine and that I would get a second opinion. Another firm came to check. Nothing wrong with unit. the unit holds 10 pounds of freon and if it had lost 4 pounds I should have noticed a problem with the cooling - running longer, etc. The unsubstantiated statements by Hyde's technician are not what Hyde's professes as "we earn your trust". Obviously not. Not honest. read more

Maurice came by and did a wonderful job of taking care of our units. Shelly also added us into their system so all important information was stored. Wonderful company with really nice folks. read more

Danny Hyde came 3-28-24 to do seasonal maintenance on my air conditioner. Danny is always on time, very courteous, professional, and explains things well. He is a credit to the Hydes Heating & Air Conditioning Company in Indio. Many Thanks, Pat read more

Christopher Jones was very friendly and knowledgeable. I will be requesting him for all future returns as I have complete confidence with him servicing my HVAC system. I can't say that about the others who have serviced my system in the past. Some other service people seem to be looking for ways to make an extra buck for repairs which may not be the best solution. I am so glad I met Christopher today. It is such a relief when you finally find a good technician. read more

Very good service. Maurice was a very competent and polite technician. I would definitely use them again.