Mike Esser and company rescued my family from the cruelest part of the summer. On a day with 110 degree heat my air conditioning system bit the dust. I was saddened but not surprised that they finally quit working. We had 2 units that were installed when the house was constructed. They were cheaper "contracter" models that were very inefficient and not designed to last long. Since moving into the house we were always dissatisfied with the air conditioning system. Some sections of the house could be relatively cool while the back bedrooms would be miserably hot. Even with the AC running non-stop we could never reach a consistenetly comfortable level of coolness. The worst part was our huge electric bills - as much as $800/month in the summer. Over the years I had 3 or 4 different AC companies come out to try to remedy my situation. None of them ever put much effort into solving the problem. They would adjusted the vents, changed the filters, recharge the coolant and hand me a bill. I was forced to use portable room air conditioners, huge fans and blackout windows in the hottest rooms. This was all to no avail. It was actually quite depressing because our home was not cheap and it is relatively new. In retrospect it was a blessing that my air conditioners finally kicked the bucket at about the same time as I heard the "yes sir, it's Esser" jingle on the radio. I called the company and Mike Esser came out that same afternoon. I was immediately impressed with Mike's professional, confident demeanor - uncommon in someone so young. Mike informed me that my units were beyond repair and would need to be replaced. I described to Mike our frustration with our old system and he assured me that he would be able to diagnose and repair all problems and we would be more than happy with our new system. In the meantime Mike provided us with several portable units until repairs could be made. The next day Mike and his crew came out to take a closer look. After thoroughly examining the entire house they were able to identify several defects and design flaws that made our system so ineffective. Later that same day Mike gave us a very polished and informative sales presentation. We were presented with several different options from different manufacturers. Turns out bigger is not necessarily better when talking about air conditioning. It's more important to select a properly sized unit or you will have inefficiency, humidity and big electric bills. Esser's proposal included rerouting much of the ductwork which was the source of most of our previous problems. Also Included in the proposal were 2 computer like touch screen thermostats that created 6 different cooling zones. We would be able to cool only the rooms we were occupying ! This state of the art system was expensive, but we knew we would make up the difference in reduced electric bills. Mike even hooked us up with 1% bank financing. The very next day the work began. Without exception the crew was skilled, professional, courteous and polite. Amazingly the entire job was completed in about two days. The crew cleaned up without a trace of their presence. Anything that was moved was replaced. Everything about the installation was incredibly satisfying. The finished product was even better than promised. The 2 Trane units are so quiet you can't even tell when they are running. The entire house stays consistently and evenly cool. The new thermostats are like little touch screen computers. They connect to wifi so we can remotely control our system. Best of all, our electric bills are half what the used to be. If only I had called Esser years ago I could have saved a lot of money and frustration. The systems have performed flawlessly and we could not be more satisfied. Esser AC has been out to the house a couple of times to perform routine maintenance like changing filters. I am very impressed with their follow- up service and communication. I have seen a lot of shoddy work from contractors, so when I encounter a company with such high standards and professionalism I am compelled to write a shining review like this. They deserve praise because they have earned it! read more

This company has an employee named Cameron that was one of the most unprofessional person I have ever met. He gave me an estimate, he lied to us he slander me to a property seller he demanded that we pay him 75 dollars for his estimate fee then calls and text me about me 10 times pleading in a rude manner for his messily little fee which after his insults and judgmental attitude towards me I simply refused and called his boss and tried to give Mr.Esser a heads up on his employees behavior towards an established investor in this community an associated business men with 4 houses in this area and one 5 unit complex on mission lake area etc... NO WORD yet from the boss,but we or no one I deal with will ever have any dealings with this company again.. Very bad choice to have called them.. Think again before calling them and Don't let that racist Cameron any where near your system or you home for he is not honest or nice..Seriously considering a law suit against Cameron but im sure he has no money to speak of and would be a waist of our valuable time..One refreshing think to mention about the company is they have wonderful assistant there named birdie she was just fabulous to talk to and de-escalated the negative issues just with her voice. THANKS Birdie they are lucky to have you come work for me and you will never have an unhappy day again in your life!!! Promise.. read more

When we first purchased our home in South Palm Desert, the AC unit was working fine, but it was 43 years old. Since I am a "proactive" person when it comes to home maintenance, and since it was the FIRST TIME we were living here in the Desert, I was approached by an Esser Representative at HOME DEPOT in La Quinta about purchasing a TRANE AC SYSTEM. Since TRANE offered a multiple, cleanable filtration system ( electronic dust 'zapper' as well as aluminum mesh filters ), and since I was/am suffering from COPD, TRANE offered the best for our needs. Our AC unit is a TRANE XV80 (Variable-Speed), 4 Ton, 40,000 BTU. Esser Air Conditioning installed our new system in 2003, and hauled away the old one ---the team was excellent. We have had ESSER handle our semi-annual service for over 12 years, and, besides a few "hiccups," I would rate their SERVICE FIVE STARS. Today, the tech was CODY, who was extremely knowledgeable and, again, went "the extra mile" to make sure all the filters were properly washed and cleaned and that all was working well before he left. I HIGHLY recommend you ask for CODY. My thanks to Tim Esser and 'Michael E.' and all the team at Esser Air Conditioning. All of the personnel who handle the phones are polite, well spoken and thorough in their follow-up to any service questions. Kudos to you all. read more

One of our two AC zones "crashed" last week. Our customary repair guy told us that our system, which was 15+ years old, needed to be replaced. So, we asked three companies to assess our needs and to give us a quote. We evaluated the proposals, and selected Esser Air Conditioning. We chose a high end, "state of the art" high efficiency Trane system. We told Esser that we had selected them on Friday morning, July 1. Even though we we going into a holiday weekend, they managed to get an installing crew scheduled for the following Wednesday, July 6. The crew showed up as promised at 7 a.m., and worked very hard to get our old system removed and the new system installed and "up and running" by 7:30 p.m. This was no easy task, as the furnace was up in our attic and the opening to access it was very tight. Plus, the other part of the system was located outside on the far side of the house. But, the team, led by Diego, did a stellar job. They were very neat, they cleaned up after themselves, and they wore "booties" when inside our home. Diego also did an excellent job training us how to use the new wifi enabled thermostat. One of the principles, Mike Esser, even dropped by mid-afternoon to check on everything. We love our new system and definitely recommend Esser to anyone looking for a first-class HVAC operation! read more

We installed a AC system and heat pump to replace our 20 year old system. The choice was tough amongst the different vendors interviewed. Once we pulled the trigger with Esser the process proceeded quickly. Our salesman brought over a portable AC unit for us to use while waiting the few days to install the new units. The installation communication was excellent. The installation crew was prompt, efficient and professional. Install was great and tidy. The system worked amazing and our energy use was way less than expected. After the install we discovered an error in the filtration system. We expected a 5 inch filter and a standard 1 inch filter was installed. The good news, after speaking with Michael Esser on Monday we had the correct filter installed on Tuesday. 1 Day! Michael acknowledged the error and offered some alternate solutions and in the end Esser AC removed and re-installed the heat pump furnace to accommodate the 5 inch filter. Period. Not the easiest solution but definitely one that delivered on the original promise and agreement. It's easy to recommend a vendor when all goes well. It's even better when something doesn't go as planned and the recovery from an hiccup is flawless. Way to go! read more

Alright, let me tell you about Esser Heating and Air Conditioning. I got this shiny new AC unit installed, right? Everything was looking chill until I came back from vacay, and bam! The thing was kaput. Major bummer, right? But here's where it gets good. I gave Esser a buzz, and they sent over this tech wizard named Ruben. Dude was like a superhero for my AC. He swooped in, did his tech magic, and diagnosed a capacitor and compressor issue. The best part? He didn't just talk the talk - he replaced those parts on the same day, like a boss. But hold on, it's not just the fix that made me a fan. It's the customer service game they're rocking. The folks at Esser treated me like a VIP from the moment I called, making sure I didn't sweat it out any longer than necessary. And Ruben? That guy was a champ, staying responsive even when I had questions after he jetted. So, shoutout to Esser for saving my AC and my sanity. These guys know how to take care of business, and I'm giving them a high-five-worthy five-star rating. If you want a company that's got your back, Esser Heating and Air Conditioning is where it's at. Cheers to a cool and comfy home! read more

I've used Esser to perform routine summer and winter servicing since moving to the desert 15 years ago. When my 14 year old "contractor quality units" started to show signs of stress, I called Michael Esser for an evaluation. He did a thorough analysis of all 3 units and suggested several things that could be done to increase the efficiency of cooling and heating in my home. He pointed out that the lack of adequate vents and cold/hot air returns was causing poor air circulation and also pointed out the benefits of the newest Trane units. Since I had several repair bills for the old system and high electrical costs, I decided to replace all 3 units. Michael arranged for interest free financing and rebates and he and his staff dealt with several issues ( furnace units in the attic space, new duct work, hot temperatures, bad wiring from the original install) like pros! Michael's office and service group has been quick to respond to follow up calls to tweak the system. My electrical bills have gone down and my home is more comfortable. I am a real estate agent and always refer my clients to Esser. Thanks Michael! read more

I have an old a/c. And I live in Palm Springs, California (hotter than Hades in the summer). Put the two together and you can see why my old TRANE is living on borrowed time. My solution: to keep it regularly serviced, which is what I've been doing. I've used Esser ever since I bought my condo because the former owners used them. So far, so good. I've had no problems with the system. Each year Esser sends out a serviceman to check it out. Each one has been good and thorough, but today the Esser serviceman (Jimmy) showed me what "good and thorough" really means. He took his time servicing every inch of the unit (which is on the roof and not easy to get to). He did everything from cleaning the filter to checking the accuracy of the thermostat to verifying the temperature of the air output of the vents. He was polite, considerate, and he told me that my old Trane is going strong (good news to hear). All this plus he was early, but only after he called to make sure I was home. If all their servicemen are as good as Jimmy, I'm in full agreement with the company's slogan: "Yes sir, it's Esser." read more

From the beginning we had a great experience. Wes came to home for an estimate on a new air conditioning system. He completely explained our options, difference between systems and up-front pricing. We opted for the additional duct cleaning. Wes explained the two-day process. Day 1, Duct Cleaning. Two-man crew arrived on time and finished at their scheduled time. They were conscious of our personal effects and cleaned up after. They even showed before and after photos of a couple vents. Both the gentlemen remained professional throughout the entire process. Job well done for Day 1. Day 2, Removal of old system and install of the new. Jeffery and Doug arrived on time and were ready to start. We were provided updates as we went through the day. Jeffery and Doug were extremely personable, professional, and provided us with the assurance the system was installed right. At the end of the day Jeffery explained what they did and provided very detailed instructions for the thermostat. We had zero delays and on time service. Sometimes that's hard to find. Thank you Esser for a "Job Well Done". read more

In today's business world of price gouging, inadequate service, pressure product selling, etc., it was refreshing for me to recently receive the services of ESSER Air Conditioning & Heating, located in Cathedral City, CA. I cannot give enough praise and appreciation for the service rendered to me by Mike Esser, the owner's son, in the repair of my older model air conditioning unit. Mike was professional, performed quality work and, most importantly, his prime concern was for me and my comfort in the rising temperatures. He called later to make sure the unit continued to function as it should and, because it was an older unit, indicated he would periodically check back to make sure there were no additional problems. He could not have been more caring and his desire for quality service was quite apparent. I cannot commend highly enough the services of ESSER. It is an A1, compassionate, caring company.....qualities often missing in some of our local service companies, unfortunately. Barbara Roos Palm Desert, CA read more

I had a brand new unit installed by Esser Heating and Air in January, and everything was working perfectly until June, when I noticed it was no longer cooling properly. I called Esser Heating and Air, and they promptly sent out a technician named Luis. From the moment Luis arrived, his professionalism and dedication were evident. He quickly diagnosed the issue, but unfortunately, he didn't have the necessary parts on hand to complete the repair. What truly impressed me was Luis's commitment to customer service. Although he wasn't scheduled to work the next day, he went above and beyond by calling the new technician who was assigned to complete the repair. Luis provided him with a detailed explanation of the situation and what needed to be done, ensuring a seamless transition and prompt resolution of the issue. Thanks to Luis's proactive approach and dedication, my unit was fully repaired the next day. His efforts made a potentially stressful situation much easier to hand read more

We recently replaced our 15 year old air conditioner with a new one. We have used Esser for routine servicing, so called them in to look at replacing the old AC. They were prompt, courteous, and we decided on an AC unit. They arrived on the date and time agreed to, removed the old unit and replaced it with the new one by mid afternoon. Unfortunately, the new one had a flaw and did not start. They worked on it until 11:00 PM. The next morning the technician arrived with the news that a replacement unit would be delivered and that morning. It was installed by mid afternoon, and works perfectly. We stayed in our boiling hot house during the entire procedure, although Esser offered to pay for a hotel room. Throughout this, all Esser team members were polite, helpful and worked so hard in the heat. They found the problem, and the company did not hesitate to remedy it. This is a trustworthy company, and I highly recommend it. read more