Follow-up to my review below. This is for Mike Hyde. So you want to blame me for your incompetent, unprofessional, and rude office. Good one! Can you please explain why you have multiple bad reviews over this same issue? You cannot blame that one on me as you have tried. It's not my fault you hire bottom of the barrel. I call your response to this review DAMAGE CONTROL! It's not my fault your office is incompetent and cannot handle the simplest of tasks. You obviously don't have a clue as to what is happening in your own office. Truth-be-told, I chose to no longer work with your company due to the incompetence, not the other way around. I chose another company over yours. You are just upset that you lost a $20,000 dollar Job to a competitor. Get your facts straight. Your company is not worth my time, nor are you. I recently called your office with a warranty issue and that's it. I would NEVER even consider giving your company another job. Your office treated me HORRIBLY. I hope Chris branches off and goes off on his own one day. He would be so much better off without you and your poorly run company. Bye bye! Rude, rude, rude! Technicians are more professional than the office personnel. The office personnel is horrible. They do a great job of losing customers rather than retaining them. They are very unprofessional and rude, especially Shelley. Her attitude is not worth my time. For this reason I gave my business to another company with top notch office personnel and the best of the best technicians. The first class service I received definitely outshines Hyde's by leaps and bounds. Shelley is incompetent. She's a genius at losing customers. Hyde's lost a $20,000 job as-a-result of their unprofessional office personnel. There are way too many other good companies out there. Do your homework before hiring this company. You've been warned! read more

Once again, Hyde's exceeded expectations by sending a Tech to check my HVAC within a few hours. Chris C. did a great job listening to the description of what was occurring and troubleshooting the system. Couldn't identify the unknown glitch. All is working now. Thank you. read more

Thor did an outstanding job. He was punctual, thorough and very knowledgeable. Performed my winter maintenance without me even asking. Cost of repair was very reasonable made sure all my questions were answered before he left. read more

Every tech that has helped us is friendly, knowledgeable, and always on time or early!

December 12, 2023- Johnny from Hydes arrived on time and made an inspection of our electrical system. He was professional, personable and explained everything he was doing. Fortunately, he did not find any problems which was depicted on the report that he submitted to Hydes Headquarters. I am pleased by Johnny's thoroughness and would request him again. read more

I was referred to Hyde's by the American Standard website because my 2018 American Standard AC unit was not functioning and needed warranty repair. Hyde's is listed as a warranty dealer. After speaking with a pleasant customer service associate named Magdalena, I was transferred to a female service manager. When I explained the situation and that my system needed warranty repair, the service manager was quick to ask me to provide original proof of purchase. I explained that I didn't have that as I purchased the system with the home. I also explained that I had already forwarded a letter from American Standard showing a 10 year warranty for my exact unit (including serial number and model number). She said this would not be sufficient and recommended that I "call the previous owner of the house" to get a proof of purchase from them. I told her that seemed unreasonable as I already provided proof of warranty coverage and that it was not ok to put that burden on me when it is 110 degrees and the AC is nonfunctional. It could take days or weeks to get in touch with a previous owner and to obtain that documentation. She stated that was their policy and that they could send someone out to do the work, but that I'd have to pay for it if it wasn't covered under the warranty. At this point, I asked for an estimate to replace the fan motor and the capacitor. I was shocked when she stated "I can't give you any prices over the phone." I explained that I just had an AC service person at my house who assessed the situation, recommended these fixes, and also recommended that I contact Hyde's to do the warranty work to save money. Given that I knew what the problem was, I just needed to know how much they might charge me. Sounding annoyed, she put me on hold to ask another manager. She came back on the line and said "give me your serial and model number". To which I responded "oh, that's already in the paperwork that I just emailed you". Sounding even more angry, she said "sir, can you PLEASE just read it to me!" I explained that I was in my car and didn't have access to it and she put me on hold again. Upon returning from yet another hold, she stated "the fan motor will be over $500 for warranty repair." I reminded her that it was also the capacitor and she just flat out ignored me and said "do you want us to send someone out?" I then explained to her that I just had a quote to replace BOTH the fan motor AND the capacitor WITHOUT WARRANTY for $800. How is it possible that having them do warranty work would actually be more expensive than paying out of pocket for the parts AND labor? She was annoyed at this. I stated that her customer service was terrible and that she seemed to want to do everything in her power to prevent me from using my warranty. I told her that I'd prefer to take my business back to another HVAC repair place that was much nicer. I told her that I intended to write a review of this experience on Yelp and I asked for her name. She hung up on me. In summary, I was a person who had a relatively new AC unit that failed. I provided written proof of warranty to Hyde's and was told that wasn't sufficient and I should contact the previous owner of the house. All of this is happening while my house is sitting in 110 degree weather with an extreme heat warning through the following week and temperatures of about 119 degrees coming on the weekend. Hyde's is one of the only American Standard dealers and warranty providers in the Coachella Valley and they were refusing to do reasonable warranty work. Terrible customer service and really poor support of American Standard customers. Definitely would recommend steering clear of this place. read more

Daniel our service person, was professional and kind. He wore protective booties on his feet as he went in and out of the house. Love that. You will want to purchase the service contract... we didn't a couple of years and we regretted it. We have used Hyde's for decades, and always know we can count on them to give us the best possible service. read more

We are new to the area and we heard good reviews of Hyde's service. We called to get a checkup on our American Standard HVAC. Since it's December, we wanted the heat system checked. Their tech, Maurice arrived and did a complete check of the system. He explained what he was doing with each step. As an added bonus, he explained exactly how to run the control panel for both heating and cooling. We have signed up for their Silver Plan so we can keep the system well maintained. read more

Hydes is my ONLY choice for maintenance of my AC and furnace. Danny Hyde is not only respectful of my home but informs me of what services he will perform on my equipment. The customer service is wonderful. I am on a biannual contract with them. They keep me on track.. read more

Today was the annual fall tune-up for my furnace. Brayan, the service tech, was on time, friendly and professional. Everything checked out with the furnace. Thanks Hyde's! read more

I needed a new A/C Heating System (Heat Pump) and called Hyde's A/C upon a recommendation. Michael Hyde initially came to my house to give me all of the options, explained prices, rebates, etc in a very logical and reasonable manner. After making the purchase, Joe and Frank came to complete the installation. They did an excellent job, explaining how the system functions and left my house cleaner than just before they arrived. The next day Michael returned to ensure that I was satisfied with the work done and completed paperwork. I would highly recommend Hyde's A/C, as this is a family-run company that provides excellent service with a variety of heating and A/C options. read more

Best AC company in the valley. From phone conversations to technicians the service is outstanding!!!!

Can not compliment or praise the work of James enough. He was competent and conscientious and determined to discover what turned out to be a complicated situation. I'm very grateful for his effort and knowledge. I am able to have peace of mind knowing that the system is working properly and not at risk of serious harm. read more

I had Hyde come out and do a maintenance heater service. Taylor Hyde did a wonderful job and explained what he did and what I might need in the future. I would recommend Hyde everytimr. read more

Great fast service fixing our air conditioner, and cheaper than I expected. Thanks Amador.

Christopher Jones came earlier than appointed time. I did not see him. Bayran was my service professional

6 month service for our ac and furnace. arrived on time, professional, knew his stuff, very pleasant.

Hyde's continues its excellent service. Alex was just here for the winter checkup and was : A On time (in fact early) B. Knowledgeable and C. Extremely personable. Couldn't have asked for more or better!! read more

Expertise, communication, responsive. Probably a little more pricey than other smaller companies, but I'm totally satisfied with Hydes service. read more

Our new home AC just didn't seem to be working correctly. Even though the developer told us everything was fine, called Hydes to double check things. Thank goodness we did. The house should not have even passed city permit. Our AC units had been installed with the wrong units going to the wrong sides of the house, wrong condenser sizes, plus no emergency water cutoff, plus no safety cover on the power supply. James from Hydes identified these problems and along with Barry's help attached a documented list of infractions to help us get AC issues corrected. James actually felt so bad he came back to remove a register for us so room would get cool. Hopefully we can get the contractor to correct all these problems. No matter what happens, I will be calling Hydes to come back and inspect the work they do. Thanks so much James and Barry. I shudder to think what what have happened if I trusted our developer. read more

Installed an AC. Installers damaged pan and leaked into ceiling. Water damage and a stain. Hyde's tried painting over stain but the whole ceiling needs to be painted. No one wants to take responsibility for authorization to have an outside painter to come in and repaint ceiling Since their guy is unavailable for another week. No exaggeration but have called a minimum of 10 times and am totally frustrated. Sad part is I have been with Hyde's for over 10 years. Time to get a new AC Company as Hyde's no longer puts customer service before profit. read more

Parts left on the ground next to our ac unit after the repairman left! No written estimate and repairman started adding freon at $90 a pound without a word to us. Hard to believe a two year old $13000 is not working and hydes wants us to purchase parts or a $651 leak test! Why? The owners grandson did our last maintainance 4 months ago and started a hardcore sales pitch about everything our unit needs but never checked in our attic and barely glanced at our unit. Spent whatever time he wasn't trying to sell us parts or services talking politics! No one cares who the hydes family voted for! We care about honesty and communication both of whichhydes lacks! Still waiting for mike to call me back. 4 days so far! My advice if anyone chooses hydes is read all the reviews! He hides the worst reviews so keep scrolling. We're there! I have pics pics of our unit after frank left which clearly show the unprofessionalism of a hydes repairman! read more

I ended up using another AC company and when I called to cancel their twice-annual AC tune-up that I prepaid I had some "foot-dragging" about my getting my money back. About two weeks after my request I did get my money back as a result of my cancellation to their credit. read more

Got a call from Smitty sooner than expected to reassure me my problem was temporary and will follow up with in house visit

Hyde's has the best customer service! I always call Hyde's for a/c and heating needs.

I called Hydes to take a look at the air conditioning at my home in Palm Desert. Casey arrived and assessed the problems immediately. Within a week I was scheduled for duct repairs by a technician and maintenance work that was needed to ensure proper airflow. The day prior to the services, I was alerted via text and email of the scheduled appointments. On the day of service, Casey arrived on time and completed the maintenance needed on the system. In addition, he installed a WIFI thermostat control system which will allow us to control the thermostat remotely. The technician, Thor, called and asked if he could come early and arrived promptly, installed the new duct work where needed to complete all the repairs. Both Casey and Thor were professional, pleasant to work with, and efficient on the job. I would highly recommend Hydes to anyone. read more

What a great find. Hyde set up an immediate appointment to repair failed a/c during an extreme heat spell. Tech Jeff was prompt, knowledgeable, troubleshooting all problems, made repairs immediately and explained everything in layman's terms. Also let us know about the company's maintenance program. Follow up from the company was prompt and very professional. Highly recommend. Thanks to the wonderful Hyde team! read more

This business is wonderful. I was recommended them through my homeowners association. I've seen them in my neighborhood numerous times. Once I contacted them, they got back to me right away. I had to wait a few weeks for an appointment, but that's to be expected when summer is coming up. The day of the appointment they texted me a few minutes before my tech was to arrive. Great idea. The tech was wonderful. He was very informative and never pushed any products/services on me. I know I need a new air conditioner next year and he gave me a lot of ideas on that. I signed up for their plan so I'll be seeing them in the winter. I highly highly recommend read more

I will admit that from the beginning there was a misunderstanding on the problem and that we are now trying to solve the issues of what is happening with the ducts coming from the unit to my condo. I have talked to both the owner and his staff who have come to inspect and then work step by step to solve with appears to be a difficult issue. read more

I want to add Johnny Ysiano and Josh Schmall to the list of installers who did an superb job of installing the whole house generator, spit t ac/heat and 2 exhaust fans. They were very professional, courteous and timely. Thank you Smithy for a great job. We love everything. Your team was outstanding and completed everything in a timely manner read more

Purchased a new Air conditioning system from Hydes Air conditioning. Mike Hyde it has been installed for 8 months and is still not working properly. the new issue is it keep shutting off by itself!!!!! it is over 100 degrees \. there representative refused to send a tech out to fix the unit. Was told I will need to wait until tomorrow. the air conditioner has been out for a week now. read more

A year and a half ago based on the extremely high recommendations of dear friends, we chose Hyde to install a brand new water heater which they did beautifully and we were thrilled with the results. However 48 hours ago we lost our hot water. The expiration on the warranty for labor on this water heater expired but we desperately needed it turned back, incredulous that a water heater could die in less than 2 years after installation, and of course after labor warranty had expired. So we called Hyde and they sent Jonathan to come and check out the situation in spite of labor warranty being expired. Jonathan came in like a knight in shining armor and had us back up and running in 15 minutes. Thank you Hyde for taking care of two old ladies. We are so grateful to your company and family! read more

The AC is broken again. Maybe if I had gotten a proper diagnostic then we would have seen if another issue rather than taking it upon them selves to fix the first issue they saw. read more

This company had been servicing this home for years before we bought it. A condensation problem occurred almost instantly which resulted in leaks through the ceiling. We initially called Hyde's and all they recommended was raising the units for greater gravity flow. They blew out the lines and charged $145. Our home warranty assigned a company when leaks returned a few days later and they resolved the issue lickity split. The drain line was kinked and there were two traps when only one was needed. Don't you think this company would have caught this problem? read more

usually only use companies that have been referred to me...so, that's why I used Hyde's in the first place... Wish I would have seen their Yelp rating first... The person who referred them to me has also been notified of their actions & negligence... Hyde's messed up royally... The tech went over & just took a glance at the AC unit without inspecting it and said that we would need a new AC unit all because it was frozen...does that make sense? They didn't bother to actually inspect it when it actually defrosted...they just expected that I was going to spend thousands of dollars after they glanced at the unit & said it needs to be replaced...heck no! What audacity! The thing that really ticked me off was that the technician told my tenants that the AC needed to be replaced & planted that seed in their heads...Fortunately, I have level headed tenants who know that I take care of things promptly when it needs to be taken care of...I was their customer, not my tenants...Hyde's & technician knew this in advance...so, why say something unnecessary to someone not authorized to make decisions??? ...also, I asked them not to come back the next day because they were insistent that the unit needed to be replaced...YET, they still came over the next day & replugged the AC in & caused it to refreeze AGAIN...setting the repair & cleaning job back another day as it took many hours to unfreeze again... WORST EXPERIENCE EVER... Oh, and then the icing on the cake was that they charged my CC on file for that second trip that I told them not to go to.... I should charge them for the inconvenience that my poor tenants had to endure without air for several days! read more

First man came out- for the servicing contract we have with Hydes. Told him where in the house did not get enough cooling and showed him the units. After he left still not cooling. Asked that someone else come out from Hydes because I still had the problem. He charged for a visit $109.25 but did nothing to fix the problem. Called Priority who came right out and fixed the problem within the hour by replacing the capacitor which was not working on one of the units. The house Is now cooling as it does when there is no problem. The Hydes serviceman tried to tell me this kind of problem was normal in high heat but having lived in the desert for 35 years I have a good idea of what is normal to expect from air conditioning. I phoned and asked Hydes for a refund of the $109.25 extra I was charged for the second visit. The lady said would have to pass it along and someone would call me between 12-2. The day is over and no one has called. Very unhappy with the sloppy incompetent service and no effort to find the problem which was easily discovered by Priority Air . Hydes needed to agree to a quick refund an apology would have been nice after 2 workers did not adequately look for the problem. read more

Fantastic service from Greg today Very knowledgeable and professional. Friendly and explained everything which needed to be repaired . I was also impressed with my first point of contact ,Janelle who went out of her way to schedule a next day appointment to make the service call . I am new to the desert and it's nice to know these folks are here . read more

After several disappointments with other Technicians I signed up for their annual plans for both my Airbnb's . Their service was prompt and professional. read more

I have been very happy with the service I have received from Hyde's Air Conditioning. They were recommended by a neighbor and I had to put a new air conditioning unit in my condo. Jonathan was wonderful, the office staff responsive. I would give them an excellent rating! Thank you, Carolyn read more

We just had four air conditioners installed by Hyde a month or so ago. The inspector came out today and said ALL FOUR were not earthquake-secured. They were poorly installed. Now, we have to call Hyde's and make arrangements for their service people to come out again to bolt them down properly. Very poor installation. read more