I brought my bus in looking rough, faded paint, rust spots, the whole thing. I honestly wasn't…read moreexpecting miracles, just something presentable. What I got back was a completely different vehicle. The finish is smooth, deep, and actually shines. Not that quick spray-over look you see sometimes, this was clearly prepped right and done with care. You can tell they didn't cut corners. Even the areas that were in bad shape before came out clean and consistent. What stood out most was the attention to detail. Edges, seams, hard-to-reach spots, everything looks intentional. No overspray, no uneven patches. It looks like a professional, thought-through job, not a rush job. If you've got something older or beat up and you're wondering if it's even worth repainting, it is, if you bring it here. They brought my bus back to life. On top of great customer service. I would absolutely use them again.

I came to Lionel at around the end of April for a quote for a duct taped bumper and a gnarly scrape…read moreon the side door that had rusted. I also have a Prius that is quite the unique turquoise blue, making repairs/painting a little tricker and more pricey. Although I got other quotes, which he encouraged me to do to help me learn about what needed to be done on my car and what average costs for those services were, I knew I wanted to work with him. He took so much time explaining to me what had happened to my car and what he could do for me within my budget. He's so nice, made me feel so comfortable, and I felt confident that he was going to do a good job for a good price. As a younger woman, with this being my very first experience having hefty car repairs, I really felt taken care of and learned a lot about the car process- which was very intimidating to me! You won't catch me going anywhere else for repairs 10/10 service, quality, and kindness!

Reasonable quote, good turnaround time, effective service. We had damaged our side mirror and this…read morewas repaired effectively in only a couple days. Would use again.

I punctured my front bumper and needed it to be fixed in a quick manner. I talked to Josh who was…read morevery friendly and genuine and gave me a quote and a timeline. They stuck to their timeline and their quote (which is rare these days) and I'm very satisfied with the outcome! Thank you!

Very professional and the work was done on time. They also give you updates everyday regarding your…read morecar.

I was very disappointed in the work here, brought in my vehicle to be repaired for an insurance…read moreclaim and ended up with my vehicle being worse off than when I brought it in. Parts not installed correctly, misaligned and even scratches that were not there when dropped off. The shop claimed the vehicles was previously repaired incorrectly and couldn't reassemble it how it was when I brought it in for repairs. They acknowledged they scratched the vehicle and offered to fix that but would not make the repairs right as they should. Very disappointed and highly recommend you look elsewhere to have your vehicle repaired.

Highly recommend this shop. They perform excellent, quality work at reasonable prices. Their quote…read morewas accurate and delivery exceeded my expectations. My wife's Miata looks brand new. Thank you, thank you, thank you.

I had a dent in my rear door that was causing my indicator lights to come on showing that the door…read morewas open. It was a dangerous situation. Greg and Ryan were able to fix my door the same day for an extremely reasonable price. I am forever grateful for their professionalism, compassion, and prompt service.

Crazy good service and low cost. Very small business in Manassas Park. Love supporting small…read morefamily businesses.

My Forester drive side door was pushed in. I suspected it happened and caused by a careless Amazon…read morecontract delivery driver and also took out my mailbox. Their normal Amazon deliver guy was usually very good. Long story short since this is not a substantial damage, I asked the Subaru dealership service manager Greyson if they have a body shop and give me a quote. Greyson recommended Artisan and I called and met Tony. Tony was very hospitable and upfront. He even let me sit in his beefed up racing Subi. Job was done well and nothing more they tagged on. Good and honest business and if you have body works done, do consider them especially if it's a Subi, they are expert with Subi!

Car was in and out in a very short time. The work they did on my Escalade was perfect.read more

I was rear-ended on April 24th 2015, and on the following Monday, April 27th, Allstate (my insurer)…read moregave me the option of either getting a traditional adjustment and finding my own repair shop, or using Craftsman Auto Body which is an Allstate-approved business that does both the adjustment and the repair. I opted for Craftsman, despite seeing a negative review on Yelp from 2012. I made the right decision. This place did a great job. First of all, Lupita in the front office, contacted us immediately after hearing from Allstate rather than waiting for us to call them...very proactive. She was professional and answered all our questions thoroughly. Once the car arrived (via tow that Allstate arranged separately with another company), we received an email stating the car had arrived and that we'd be hearing the estimate soon. Just hours later, we got a written estimate via email, plus Nick--the adjuster/manager--called on the phone to talk about the damage, the repair, and the timeline. I find it rare these days to find businesses that take such care to proactively communicate with customers, and I really appreciated it. The repairs to the car were all done within a week--and there was extensive damage and repainting required. I cannot tell there was any damage. The car looks great and drives perfectly. They also washed it, which was nice. The charges were very reasonable. I would definitely go back to this business even if it were not for an Allstate-covered repair issue. Highest marks! Oh--there is a sign out front that they are in process of changing the business's name from Craftsman to something else. I can't remember the new name, but for now both are on the sign.

I enjoyed my whole experience at Platinum auto body in Manassas. Mike and Ryan were a pleasure to…read morework with, I was greeted as soon as I walked in, my repairs were evaluated right away, and my car was returned in the timeframe promised (which was earlier than a larger auto body repair shop) in Gainesville. The enterprise car rental was close by so convenient to get a rental while I waited. I also felt my car would be safe in their lot - there was parking available, which was not the case at the much larger automotive repair in Gainesville. My car was only a few months old before the accident and looks brand new again.

Outstanding communication. Vehicle was repaired/painted so well, the dealership used car manager…read moredid not believe the car had ever been painted or wrecked. Looked perfect.

It's been a while since I was here but realized I'd forgotten to offer a review. These guys are…read moregreat! Highly recommend them for any body work. I hit a pole in a parking garage (I know, embarrassing and frustrating day). They not only saved me money on the repairs needed but did a perfect job! Work was also performed very quickly! Helps if you speak Spanish but, if not, there are English speakers there too. Thx guys! I know where to go if I ever have to go through that again!

They did a great job with my Audi. I had crunched my car door in a tight parking garage, doing…read moresome damage to the rocker panel as well. I got more than one estimate and these folks' was by far the lowest. I called a couple of references and checked some of the ongoing work on site - all good. On time, on budget, one minor issue cleared up immediately when I pointed it out. Jose (the owner and in charge of the shop) is very knowledgeable and professional, and the entire staff (family I believe) is helpful and friendly. Highly recommended.

Terrible shop!! DONT TAKE YOUR CAR HERE!! they will scam you!! I have evidence to back everything…read moreI'm saying! insurance paid this shop to do work they did not do the work.

SCAMMERS!! do not take your car here. Insurance paid shop to do work they left car the way it was!…read moredid not communicate at all with me. threatened and cursed out. left my car outside. this guy had my car stored in a storage unit and wouldn't tell me where it was!! picked car up still damaged and no start!