Caution, they will not accept your bank card if their chip reader won't read a card. No swiping option, no manual entry. Don't waste your time on this location when you have the possibility of their card reader not working. Find a different Ace location to go to, maybe you'll get better service. read more

Howard's Ace Hardware (HAH!) is the best place to buy things you need around the house. Their people are friendly with greetings at the door. When I recently had a problem, Janessa was quick to respond and help me, so I really appreciate her. I hope she becomes an assistant manager. Most of the employees are great. Just one or two exceptions, but those usually get weeded out. I highly recommend Howards Ace. Visit his store first and you won't get lost in one of those huge warehouse buildings on Thomas Road! read more

HORRIBLE CUSTOMER SERVICE - like THE WORST! Left this location about 20 minutes ago. I needed two screws to complete a project I was in the middle of along with a few keys while I was at it. The moment I walked in I passed three employees, no greeting whatsoever. The vibe was definitely "do not ask for help", so I didn't until I absolutely had to. After a few minutes I found the screws I needed and made my way over to the key counter. This is where it went real south. The employee approaches me (mask and pants half on) and says "what's up?". Like wtf I'm not your homie. Shocked I couldn't even respond right away. He then says "What? Do you need a key?" I just said "actually, no" and began to walk off before I lost it. He then says "oh thank god!". I'm not one for bad reviews, but this was BAD. Checkout wasn't much better. I wouldn't EVER return to this location, nor would I ever recommend it. read more

Howard's Ace really is the place. They really do have far more of the stuff I need than the Despot. I needed a hammer handle to replace a broken one on a mallet. Howard's Ace had it when The Despot didn't. So many times I have gone to other places and they don't have odd bolt sizes and Howard's Ace had a selection. They also have the best people. Today, Adam was extremely helpful and knowledgeable. He got me to exactly what I needed to fix the problem. Hw took the time to make me feel important. I really appreciated that. read more

So, I got a new puppy, and a 7300 PT Dremel for her nails. I owned a Dremel before, and was familiar with how to get attachments on and off. This time, it wasn't working like it should. I couldn't figure it, and figured I needed a whole new collet. Turned out I didn't. While the part wasn't working like it should, the gentleman took the time to help me figure out what was wrong, and how I could get attachments on and off the Dremel without having to buy a new part. That's awesome service. read more

Howard's Ace Hardware - Hardware Stores Near Me - Phoenix, Arizona

I am very impressed in things you can get there and no where else being a small store!Everyone is very helpful when I go in there too find things!! A young man named Jordan Jacobson went the extra....mile for me when I was in there the other day, and I did call the Supervisor today to let him know, and he too was very nice! Your company is very....Blessed....to have Jordan represent your Company!I am older, and not very knowledgeable about certain things, and Jordan was just so respectful, thoughtful, knowledgeabl, caring, helpful and took the time I needed ,too understand how what I needed worked. The last time I was in there at the paint desk and older man helped me a lot also, but I didn't get his name? You really do a great job at hiring good people to represent you!! Thank you very....much!! From a very.....satisfied customer!!who tells everyone when I receive great Customer Service!! read more

I went to two different specialty plumbing shops looking for a 90° angle gas line connection without success. It wasn't until I came to Howard's Ace that I found they had everything I could need and more along with great service. They have a selection of fasteners that would make Home Depot blush. From now on, I'm coming to here first. Stan is the man! read more

We all know Ace Hardware has expensive products compared to Home Depot but convenience is convenience when you don't have to drive all the way to Home Depot. Also the people here are very friendly and helpful read more

My family and I have been coming to this location for years. I've had keys made here so many times I cannot count. The store staff are always friendly and knowledgeable. This is one of the tidiest and well lit small hardware stores I have ever been in. Any project that you're working on, I can tell you they will have what you need. The building has recently gone under exterior renovations, making this place even more pleasurable to shop at. Don't waste your time at other big stores, come here first. read more

I Love going to "Howard's Ace" the friendly and knowledgeable staff are head and shoulders above the "Big Box Stores" they have anything I need from nuts and bolts to cleaning supplies. You can find parking and be in and out in minutes or be a child again and wander the isles in wonder and gaze at all the gadgets and forget your troubles it is always a pleasure! "I'll be Back!!!" Thank You, Howard and Staff, Jerry read more

Without a doubt the best FFL I've dealt with. Had a firearm shipped here without any hassle. Corey the FFL has an amazing workshop you can hangout in while you complete the paperwork. Will definitely be coming back here in the future! read more

SIMPLY THE BEST OF ALL! Ace Hardware's staff is awesome! Once while at the cashier's, I commented on how I wish they would not have all these "specials" right by the register because I invariably buy something that doesn't work out for me. She asks what did not work out and I replied, "about a year ago I bought a LED flashlight for 7-8 dollars and, after a couple of months, it worked intermittently." She said to bring it back to which I replied that I could not because I don't have my receipt anymore. She told me no problem. So, next time in there, I traded my cheapie LED for a nice LED flashlight AND they gave me full credit for my old flashlight simply based on how much I told them I had paid for it!!!! Last month, after shortcutting Ace (never again) and trying to do business at Paul's Hardware in Scottsdale (please see my review "Boycott Paul's!) only to go back to Ace and have them clean up Paul's Mistakes, I realized just how green the grass is at Ace Hardware. Shame on me-my only experience at Paul's Hardware in Scottsdale I couldn't wait to write a nasty review. At least once a month for over two years I buy something at Ace Hardware and have always been impressed with the employee's eager willingness assist me but have I made that quality and sincerity public....Shame, shame on me. So now I am sharing with you THE ABSOLUTE BEST EVER HARDWARE STORE to buy from, where you will never have a complaint unless you go elsewhere...and even then Ace will correct it for you as they did for me. Now you may ask just what are my credentials should you decide to accept my much higher than a "5" rating. You may read my profile and ask yourself, " can I put any merit in a review from a freak?" And I reply, "my Dad managed Ben Franklin and T.G. & Y retail stores all of his fifty years of work life so I grew up knowing retail; I have worked in retail sales for approx. thirty years in either management or as a producer consistently performing in the upper 10% . While I have never been the highest gross profit salesperson, many times I have been at the highest end on volume production, and always...I repeat ALWAYS...I have been #1 or #2 in client satisfaction. Need I add that I have done this while never being in drag? Even though I think I do drag well...well enough for me anyhow. read more

folks, their slogan, doesn't lie i met, the helpful, hardware guy at Ace. this morning, name was joe and, as far, as hardware goes joe's an ace, 'bout bolts and nuts sprinkler heads, lopers to cut overgrown, oleanders customer service, old school standards trellis, to train, my bouganvilla joe, the ace, trumps bob vila u know, the tv handy man that bearded, beard, for a brand knows each item, in that store on his ACT's, scored 34 well that's not true, i didn't ask but the ACE test, he surely passed like all the others, on their floor makes me wish, that there were more stores run like this, may cost a few shekles more, but wouldn't you rather deal with helpful joe than what they have, at Home Depot? read more

I called to see if they had chains. The first time I called a girl answered and she was laughing and hung up on me. So I called back and she answered again so I asked her if they had chains and she said "what's a chain?" And then proceeded to laugh. Throughout the conversation she kept laughing with her and her coworker and she was paying attention to my question and eventually she hung up. I believe her name is rayleen or something along those lines. read more

Andres and Cory were soo helpful and took the time to help me come up with a solution instead of just telling me they didn't have what I needed. The fix they came up with was even better than the original! Great store! read more

I'm just glad to be supporting the little guy instead of the Big Orange F'ers or the Big Blue Bastards. Ace is a complete hardware store. I can always get what I need. I get in and out quick, the workers are accessible and friendly and helpful - did you hear that Home Despot?? HELPFUL!! and I can get an ice cream at 7:30 in the morning. I go to ACE for all kinds of things -children's safety stuff, lawn care, tools, hardware, ad infinitum. never have to wait long in line. The music is usually pretty good stuff. Parking is not so good -the parking lot is circa 1975, but it's local and convenient in so many ways. support your local ACE. read more

Came into this Ace Hardware to get help picking out wall paper supplies. Was directed to an associate and the paint department who kept talking over the radio to someone else who better new wallpaper but wouldn't come over and help us. Really sad is this place has a ton of great reviews and thought it would be better to come to a smaller local store like this to get better help but I guess Lowe's and Home Depot are the better options here! read more

This place is Aces all the way around, and really is a uniquely Arizona oddity. This place is where I go when I need bits and pieces for any odd project I am up to that day. - Need some plumbing parts for your reef aquarium? They have you dialed, all the way down to the tubing to connect your sump filter to your tank. - Feel like canning some tomato jam with your girlfriend's mom because you can't find tomato jam anywhere in Phoenix to purchase? Head on over to Ace and they'll get you 100% sorted out with jars, pots, jar grabbers, funnels, pretty much whatever you need. - Need to clean the house, change the filters on the AC, the stove, the water system and you wanna do some laundry? This place has ever strange thing you could ever need to satiate your OCD or meth fueled cleaning rampage. - You hate scorpions, but you don't have the Predator's eyes, so you can't see those stinging little bastards in the dark? They have a HUGE array of scorpion black lights so as to help you go all Dexter on the Cercophonius squama in your domicile. - Its Sunday, you wanna go shoot your gun, but your favorite gun shop takes Sunday off and you need ammo? Go to the back left corner, and there you'll find stacks and stacks of handgun, shotgun and rifle ammo. Yup Yelpers, ammo at the hardware store. Everything from plinking ammo to the nastiest man stopping handgun ammo you could ever need come zombie day or the eventual government takeover of the United States. The people who work here are great. The selection of things you don't ever know you need until you need them is even better. Just keep your hands off the .308 Zombie Max ammo, that's mine and I will fight you for it! read more

This place is close and convenient but the customer service Is the absolute worst. I come here often because it's closer and easier to get to then Home Depot and they have a reasonable selection of a few things. If they were convenient there's no way I would ever patronize the shop again. Every time I need to have keys made I have to go search for somebody and ask them. Today I had to buy twi 10' foot long pipes. I'm also petite and have a huge bruise on my wrist. They have something like 12 employees walking around this tiny store and not one single person offered to help me in the two trips I had to make to carry the pipes out to my car. I don't believe I've ever been asked if I need help...Every time I come in I have to go search one of the many many people working there that is adverse to actually helping their customers. Their ownership/management should really take notes and make this a better place for customer service. read more

Went there a few weeks ago to get some emergency plumbing parts. A guy who was "there to help" didn't have a clue then some loud kid who couldn't be bothered to take his ear buds out of his head was a total jerk. I have been coming here for years but I wouldn't come here if you need any kind of advice or come here during the day when the adults are working. On the other hand they sell ammo and they normally have a ton of it. read more

I'm thrilled people love this place as much as I do. I can't stand Home Depot or Lowe's (which is too far away anyway). Ace is right down the road and has terrific service. Every so often, I'll hit up a big box store for things like wider fixture selections, but I usually leave unimpressed. It may not quite be mom-and-pop, but Howard's Ace is close. I'm not handy in the least, but this is a place I weirdly enjoy going. read more

This particular Ace is the bomb. Anytime I go in here the staff answers my questions and gets me out the door with exactly what I need. On my last visit I had to buy a cart to haul a bass amp (heavy stuff) and the guy who helped me is also a musician so we had fun talking about music, roadies and live shows. I just love that everyone here treats you like they know you, a great neighborhood vibe that Phoenix is often lacking. Bonus = he carried out my purchases and loaded the trunk for me. Ace is the place! read more

I am a dedicated Ace customer and a firm believer of buying local. I have gone into this Ace twice since moving to the Biltmore area. No assistance either time as I wandered from one end of the store to another looking for what I needed. If there is any customer service here I never saw it. read more

I love this place, I don't know why I didn't say so sooner. They have fixed and found solutions for a myriad of problems over the years. They even fixed a chair for me. I had problems with that chair for years and had paid chair repair guys to no avail. I just now called for some advice on my swamp cooler because I totally trust them and again they were great! read more

This store rocks! They invited me to park my bike inside, and then helped me find some parts I need to modify it. It took a lot of going and coming to to get it right, but they did it patiently and went far beyond anything I would have asked. It was truly amazing service for what would ultimately be a $20 sale. I wanted to tip the associate, but found out after it was all over that he was the owner. read more

Nice local place, support your local business instead of the big box buffoons.

If you need an obscure part for plumbing or electrical work this is the place to go in East Phoenix. The employees are very helpful and friendly and the selection is great. read more

This is my place in the entire Phoenix metro where they have extraordinary competent team members that are actually more than happy to help me out vs that orange and blue big box stores full of empty knowledgeablr resources. Although it doesn't appear they carry many items. Yet because of them optimizing shelving space they carry 95% of what I need. Simply said highly recommend. read more

I have to agree with the other reviewers. This place is definitely a go-to for any housewares as opposed to visiting a home depot or Lowe's. I love that it's smaller and thus, everything is easier to find. The staff is always there to ask if you need help and to guide you to your destination. The prices seem to be about the same as you would pay at any of the larger home improvement stores, so to get customer service and pay about the same your best bet is to check this place out. read more

This is a great Ace Hardware. The people inside are always helpful and friendly. They always have what I'm looking for.

I must in go here 2 or 3 times a week in search of something I can't find in places like Home Depot. Staff is very Helpful and friendly.

I got my roof rat bait. Here is the place. Seems to work. Pacley has his nitch.

Scott is AMAZING. We have done a ton of home renovations and he has helped us so much. They are so helpful and know where everything is. I would shop here over any big store any day. read more

Awesome store, I love it there! They always have everything I need and in the rare occasion they do not, they're always very helpful in pointing me in the right direction! A+++ the only hardware store I'll ever go to! read more

This ACE Hardware has the most helpful staff of any hardware store around. I go here a lot, and almost every time there's someone at the front door to ask you what you need. What's more, if you tell them, they'll take you right to it, and stay with you as long as you want to answer questions. Their hardware selection is amazing, and the staff will talk you through almost any home improvement quandary you're experiencing. Home Depot sells their expert staff in their commercials, but it's 50/50 whether you'll find someone who knows what they're talking about. Howard's ACE is always on the ball. I never go to HD anymore unless I need raw materials in larger quantities. read more

Five star customer service all the way. The staff and management make you feel like you are at the Ritz Carlton of hardware stores. I am very happy with the treatment and it for small to medium sized orders, this is the place to go! Evening manager "Chris" makes sure that every goes as simple as can be. read more

Love our local Ace store! We come here for everything home and garden related. I love the American flags out front and the staff is always helpful. Plus, it feels better to support the little guy as opposed to going to Home Depot. read more

love this place, attentive staff, clean, easy to find things, good parking. bought my Ben Moore paint here for inside the house and found the recommendations from the paint guy spot on. WAY better than Home Depot or Lowe's for standard everyday items. read more

Howard's Ace Hardware is a great place to shop. Cory is friendly and willing to help in anyway he can. The store isn't that large but I always seem to find what I need. They carry a good selection of various brands and calibers of ammunition with very competitive pricing. I live a considerable distance from the store but due to their friendly and helpful staff I am willing to drive a few miles out of my way. read more

The store had expectable service and a decent stock of tools.I had a small project in my studio that was taking place just last month and they had the right stuff.This particular shop is good stuff. read more