I Need this email to go out as soon as possible I wanna recognize Frank. He was amazing. I came in…read morehere, not knowing what I was doing what I was looking for a single mother stressed out, trying to find tools when Home Depot didn't want to help me I came to Ace Hardware store and you guys were very helpful with with Frank is the real MVP I think him so much for helping me and working through everything with me. He is the best. 8/7/26

Can't return from other stores, because it's a "franchise"?! Alas when I asked for store credit…read morethey only gave me a partial credit because I bought it at a higher tax store. Ridiculous, you're cheating the people ACE hardware

I was needing to find a specific piece of tile trim and Taylor (shaved head, super nice guy) walked…read moreme to the three different areas it could have been until we found the right area. Then he dug through all the pieces until he found the exact match I was needing. Saved me about 25 minutes and took him about 5. Super nice guy and really helped my experience be a great one. Thanks, Taylor! Give that man a raise!

james was such a huge help connecting me with a contractor to do a project for me. quick,…read moreproficient, and great communication. this store is lucky to have him!

Five star service...every time! We appreciate the helpfulness of their team and always get the best…read moreout of our trips to Ace. They have a wide variety of products, you know: the thingamabobs, doo-hickeys, and so many other items that we can never remember the names of (to save our lives!) Our latest find was scored with the determined help of a young man (pictured here) that stuck with us until we found what we needed to get the job done, despite our terrible attempt to describe it! Thanks to him and all the other helpful folks at Ace, We walked out with the right items to get ourselves out of a pickle for under a buck. Great price, indeed! We are happy that we have an Ace Hardware right up the street that we can trust. They always guide us in the right direction when we get the itch to start working on projects that we have no business starting without the proper tools or training to do! SMH ‍ Thanks Ace! You rock!

This is a nice store with a nice selection. Upon entering, I was carrying a bag and wearing a…read morebackpack, so I thought I'd be helpful and leave my bag upfront. The old, unkempt, crabby woman at the register(think cat lady combined with prison guard personality)ordered me to also remove my backpack in a tone befitting a county jail intake matron. I complied without a word since I just wanted to get on with my shopping. I walked around the store and was asked if I needed help about 10 times and followed everywhere. I had a feeling it was more about treating me like a shoplifter just because I wore a backpack(that I already removed when I walked in). The other annoying thing is when I had a question the staff isn't smart enough to be more specific than answering tools section(Correct answer is aisle number and shelf level). I bought a tarp, shoelace, $10 wool socks, pepper spray and made sure to get my receipt or be falsely detained by the woman auditioning for crazy cat lady/prison guard. I spent over $43 and the cashier woman prison guard wasn't even nice enough to apologize and thank me for my business. Instead, she again admonished me not to look at the 3 different pepper sprays the one competent staff Russ put on the counter for me to look at. It didn't occur to her they were on the counter for me to look at. After her 2nd incredibly rude outburst(not to be confused with customer service)I told her firmly to learn some manners which I do rarely but will call out jerks when they deserve it. Since the one employee Russ was professional and competent and they had the items I wanted I bumped this store up to 3 stars. I doubt I'll shop there again. This is why online shopping is so popular.

World class customer service. You are wasting your time if you buy paint anywhere else…read more I've been a Benjamin Moore paint fan for a while, and having decided to redo my kitchen cabinets- it was time for paint and supplies. In the past I've gotten my Ben Mo paint at ACE- but their selection and knowledge base was very inconsistent. I found AAA paint from the Benjamin Moore website- listing them as an authorized retailer. I popped over on a late Friday and got help from David and Jessica. First- the store is laid out so well, and has everything you could possibly need. I thought I had a decent idea of what I needed from YouTube- but AAA provided me so much quality info on how to make my project a success- I was really blown away. The internet is great and all, but these are professionals who eat, breathe and sleep all things paint. I got some awesome cabinet paint which is commercial grade and will hold up longer than my house. I got my tape and rollers and I was really impressed with their competitive pricing. I honestly would be ok with elevated pricing on the smaller stuff, since it's a smaller business- but they don't do that here. I cannot impress upon you enough how rad this place is. I never need to step foot in any other business for anything paint related. This place is the Nordstrom's customer service level of paint. So, stick with Lowe's or Home Depot for random lawnmower stuff- if you need paint and a huge and friendly knowledge base- look no further.

Excellent service, willing to help with choices and payments. Staff if efficient and friendly.read more

They do a great job matching paints and they have excellent service. I have been using them for…read morethree years now to make my cabinetry paints. They have a great selection of touch up materials.

Everyone at Painter's Supply was so extremely helpful with what I was looking for. They are…read moreextremely knowledgeable and were so kind. Needless to say, I'll be here for all my paint and Pinterest projects. Skip the shitty customer service at Lowe's and Home Depot and come here instead.

I've been to this location a few times now and it has always been a good experience. Kevin has…read morehelped me the few times I've come in and he is always extremely helpful and always welcoming. You can tell he takes pride in his work and is always super friendly and helpful. It never takes long to get my paint either. The location is clean and has many different choices of paint and supplies. I'll be back for more of my paint needs.

Went in to get some paint. Terrible experience with the sales associate. He was very condescending…read moreand rude. Talking down to us. My husband finally got annoyed and told the guy off. We left and went to Sherwin Williams. Wonderful experience. So nice and helpful. I will never walk in Dunn Edward's again. What a shame, I used to visit there for all my paint needs.

WOW! I should have done this a long time ago. This store goes over and beyond with its customer…read moreservice EVERY SINGLE TIME. Today Rich helped me to fix a stubborn drawer that I have had problems with falling apart over and over again. I don't think it will ever fall apart again. He took the time to show me different options and before I knew it he fixed it! When I walk in this store, I don't know how they do it, but every person who works the front desk is always positive and helpful. I owned my own business and I know how hard it is to find excellent employees. This store nails it every time! I am greeted with a smile and always directed in the right direction and to the right person. Walter has helped me on several occasions with projects as well. I think everybody that works there is a true handy genius. I cannot say enough about the store. They have little things like different types of gifts and spices, And everything you need for handiwork. The lady that I worked with in the garden department to was overly knowledgeable during gardening season. The guy in the paint department is always working hard and is overly helpful. I want to know how they do it! I walk out of here feeling like a million bucks. I am from New York originally and this was how our hardware store was while I was growing up. Everyone was friendly and helpful. I am very grateful. I guarantee you won't be disappointed!

I love having this place right behind my house, they have a great selection of all your hardware…read moreand outdoor needs. Great employees, and good prices.

I came in here yesterday asking about knife sharpening services and lady at the counter was very…read morehelpful. She told me that the knife sharpening guy comes in on Wednesdays and Sundays. Today, I brought my knives in (it's a Wednesday) in the morning and my knives were ready by early afternoon. To sharpen each knife, it's $1.99. Ive been in this store 3 times now and on every visit, everyone working here is very helpful and friendly. A+ customer service and got the services I need! I'll be coming back for sure!

3rd time in store in a week. The "Rat" catcher expert (beard/long) hair mentioned nothing…read morefood/poison comes separate. No one knew where it was. 2nd time to get Rat food new same cashiers didn't say sorry, now we know, I'll let him know!. NOTHING. Today. Old lady said "We don't carry those "Garage door hinges". I was holding iPhone said "We have in stock, pick up now" at the Ace on Warner by I-10. I went in back found it. They had one but too wide. "Oh" from the kid cashier. Old lady interrupted he & looking at iPhone see closest ACE or their other store had one. She was rude, didn't care, and told him to "Go to break" WHILE WE WERE TALKING. He walked away. I looked at her and she turned around & walked! Just SAD! I Felt like a CNN Reporter! I'll never go back there! Stay away. 3strikes!