We had a relatively big group come in October 9th, 2020 And we had by far the worst service I've ever experienced in a restaurant. Most of the waitresses pretty much ignored us except for one. From watered down drinks, to undercooked wings and people getting wrong orders left and right in our group. Overall terrible service and this Hooters. Will not be going back!! read more

Just read the other reviews, the service is horrible, expect to wait over half an hour for anything. We arrived to an almost empty restaurant, sit down and order 3 beers with my father and brother. We place an order of 15 wings and an order of fries to share. We waited over half an hour, finished our drinks and never got offered more and it was clear that the food simply wasn't coming any time soon. I asked for the check and told them to cancel our order, $17 for three coors lights (one draft, two bottled.) read more

I had the absolute worst restaurant experience at this Hooters. My mom and I stopped in at around 9pm on a Saturday night to grab some food after driving all day from Florida. We walk in, and stand there for about 5 min before anyone even acknowledges us there. There was hardly anyone in there... and the cook in the back had to yell for one of the waitresses to come seat us. I go to the bathroom to wash my hands and it's disgusting. I ordered boneless wings and a side salad, and my mom ordered medium breaded wings. When the food came out, my salad had a huge hair in it, and my mom's wings weren't breaded. At this point, I was a little disappointed... but I wasn't even mad yet. I get it, mistakes happen. We sent the food back and waited and waited and waited. The kitchen is wide open and from where we were seated, we could see straight into the kitchen. For 15-20 min, there wasn't anyone in there doing anything. We sent back food because it was incorrect/ had a hair in it... and it took 15-20 min for anyone to even start fixing it. Mind you.... I was waiting on a SIDE SALAD. Literally just a bowl of lettuce with some ranch. So now, I'm mad. Our waitress completely abandoned us, we LITERALLY never saw her again after she took our order. We had to wave down another waitress (who ended up being nice and helping us a lot... the only positive thing I have to say about this place... we tipped her $10 and that's it.) It seemed like all the waitresses spent more time socializing and hanging out than actually working. Towards the end, almost all the waitresses were outside doing God knows what while there were 3-4 tables that needed cleaning, a disgusting bathroom, AND another group of 4 who had just walked in (and also been ignored for way longer than we had!) This place is disgusting, the service is HORRIBLE, and I strongly recommend you find somewhere else to go. Oh- and to top it all off... when we left, our waitress was outside with the cook/manager smoking a cigarette. Please save your time and money. This place is a disgrace to Hooters, and this is coming from a Floridian (where Hooters originated.) This place needs Bar Rescue or it needs to be shut down. read more

Dropped by today with a friend for a basic order of 10 hot wings (traditional breaded) and a side of tots. Hostess greeted us immediately and waitress came over very quickly. There were only 6 other diners in the restaurant at the time, so the response time was nothing out of the ordinary. Half an hour after ordering our food, it finally arrived. Everything was cooked very well, however the wings were absolutely drowned in sauce... literally enough to season 30 wings. And y'know, it's kinda hard to dip a buffalo wing in ranch or blue cheese when it's literally dripping off massive amounts of buffalo sauce. Once we were done with our meals, the waitress took an exceptionally long time to bring the checks, however she did process them quickly. All in all, not a terrible experience, but watching the cooks meander around with no sense of urgency and then getting the wings wrong (which is what they are known for) was a bummer. read more

Well, here you are. Been traveling the country the last 16 years as a nurse so I have been to a lot of restaurants. The food was adequate, nothing fancy. My biggest concern is the service. The bartender was so focused on her phone that she was not engaging her customers at all. She was very polite and attractive but that will only get you so far. I am finding in my field it's just as bad. Only problem is someone could die. Nobody is going to die here but the bartender could increase her tips by 30-75% if she would leave her phone alone. People really don't realize how much their phone addiction is effecting others. Some is an inconvenience but others is life and death. Hopes this helps. Just wanted to add, I usually don't need any attention cause I am texting friends and family and checking email and stocks but I know there were several guys at the bar who could use some attention and just conversation. They usually pay, in tips we'll for that. Also a lot of friendships develop that way. Anyway thanks for listening. read more

Our waitress Melissa was great! The steamed shrimp were very tasty. The BBQ wings were good but spicier than the habanero wings. Caesar salad was good with extra dressing, but the steamed crabs were very salty. read more

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Great service from Melissa H. My order was out promptly and fresh. Was not too crowded. Drink I ordered from the bar was good, arrived promptly as well. Good visit read more

Hooters - Sports Bars Near Me - Pelham, Alabama

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Horrible horrible service. We were just there 30 minutes waiting for someone to come to our table and take our order. 2 waitresses walked by us twice and ignored us, even though we asked one of them to please take our order. But then they took care of 2 other tables in front of us. Needless to say, we left the place without even getting a glass of water. read more

Went last night w/ hubby & daughter10, & 13 yr stepson. Food& service was great. It was very clean;) read more

Well, tried it again, i have been to a good hooters in another state, but i should have known better.. the food was still nothing special at all, if anything it was probably worse then last time. No to mention they got my order wrong, and the waitress even said she saw and knew they messed it up, but it was put in correctly... that's great, why the he'll did she bring it out and not call the kitchen out on it? Now the service, again, do they even teach these girls how to smile? Our waitress was under spoken, you had to read her lips just to try and figure out what she might be saying and the music wasn't even loud. She didn't smile at all, in fact I only noticed just one girl smile, just once. Then she finnally got my receipt, I paid and she brought me the merchant copy only, no customer copy and no itemized... and huffed when I said something about it... the manager brought me the copies and she was even rude about it.. Someone needs to teach these people the first rule of customer service.... BE NICE... Will never go back here again. read more

The worst service I've ever received don't even remember the servers name but doesn't matter because everyone in that building has terrible customer service. Jail restrooms are probably cleaner than the ones here just pitiful. Ordered a drink and thought i was drinking juice also came like 20 minutes later after it sat at the bar forever while the server was God knows where. They just need to shut this location down just very crappy. Also my food was cold but doesn't surprise me because I'm more than positive it sat for 45 minutes in the kitchen. Whewww chile if the service is going to suck atleast hire some attractive people. Smh read more

Just realized why such a low score!!! Drinks took forever and 2 out of our party of 5 got drinks while the rest of us waited! Server was soooo rude when asked if smoking or not she threw ashtray at me without a word and walked away! Very rude server!!!!! I ordered an appetizer and she put it on the other end of the table. Food took forever! Lots of empty tables and a line of people waiting to be seating, it was really bad!! Just to make matters worse the rude server brought everyone's food but mine! "I only have two hands" was the reason! I've been in hospitality for 35 years and I call bill on that one!! Don't come here!!!! read more

We were on our way to Dauphin Island for the week stopped at Hooters for wings and a drink. We were not disappointed we had a fantastic meal! We had hooters shrimp, all you can eat wings, salad and pretzel bites with cheese dip! Our service was excellent and food was delicious! Ashley our waitress was the best! She was very helpful with suggestions which turned out to be perfect! Thanks Ashley!!! read more

Hooters - Hooters shrimp , pretzel bites with cheese dip and salad - Sports Bars Near Me - Pelham, Alabama

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After three bad visits in a row, I had to do this. This is an absolute terrible location and business. Not only is the service always terrible and the food take forever, we had a very strange encounter with our waitress. So me and my buddies met for food and beer, brought all our wives. I suggested Hooters and after my two bad experiences previously (all within a month) I decided to give it one more go. Bad mistake. Our waitress was so high on Xanax, she walked up to take our order, and just stood there in a daze. She held her pad and didn't say a word, just stood over my wife and I. We finally asked her if she was okay and she mumbled something. She was so high she was drooling. She had no idea what was going on and was nodding off while standing! I was in shock! I told her to come back to the table in a bit and got up to go tell the manager. Her speech was so slurred. The Manager tried to say she was tired and he would get us another waitress but the problem was, they only had one more waitress on duty. She was the one we had the prior visit and she messed all our tickets up and was rude. I told the manager we were leaving and he shrugged his shoulders. I got pissed and was like okay well you would have made a couple hundred bucks since we had 10 people, but he didn't care. We went To Twin Peaks. I also need to mention that the bathrooms are disgusting and there was maybe 3 other people in the whole place at dinner time. That shows it's going down. Whoever owns this place needs to get off their A** and get something done or this place will fold. All the waitress do is stay on their phones and smoke outside while talking to their boyfriends who sit on the patio. That should be a big NO NO! The last three visits were terrible, but they are not the first times I've had issues at this location. I've never experienced a visit to this Hooters in Pelham over the years that I world call great. And I've been in there dozens and dozens of times over the years. I will not be back and as member of the biker community, this will impact this business. Word has already been spread about what we have experienced. Wives have spread the word as well. Get your Sh*t together Hooters, or close and let someone else get that location for us Pelham Folks. read more

This was one of the better Hooters. Thick juicy wings with great flavor. Service was average.

Two stars because the girls are very nice and can't control the cooks messing up orders. Cussing, eating over the food. Staring from the kitchen. Managers are so busy sitting with the regulars that i guess they don't wanna correct the problem. Food is alright. Half the time not right other half good. read more

First of all the manager is terrible... all he cared about was flirting with the girls on staff.. I overheard him make a comment on how a girls makeup looked. Very unprofessional. What really ticked me off is my coworkers paid for my tab and all I had to was pay for for my drinks. I simply had 2 margaritas on the rocks with a shot of grand mariner and it cost me $40 ! The shots cost me more than the 2 drinks. Ridiculous . Brought it up to manager and he just laughed in my face and told me it is what it is, and carried on flirting with one of the waitresses.. I will never go back. On a positive note the food was great and waitress was very friendly.. pretty sad when one of the waitresses tells u they have to flirt with kitchen staff and manager to get what they want. This manager needs to go!!!!! Or u will continue to lose customers read more

Very good service and good fried pickles. Great management team. Thanks again. No complaints here

Knock-knock? Who's there? Restaurant with decent food but incredibly-terrible, self-absorbed servers... Restaurant with dece... I don't think I have to finish that little game, right? You get the message. My wife and I have visited this location numerous times, each time giving it another opportunity to show some positive consistency in its customer service. And aside from a few *very rare* visits in which our server was outstanding, the only consistency we seem to experience now is of the negative variety. As much as I don't want to stereotype attractive young women in their early 20s, wow - the amount of "let's flirt with the chain smoking, Salt Life decaled, testosterone-overdosed, yokels instead of remembering that we're at *work*" is unparalleled. We (and a friend) made it into the restaurant last Sunday afternoon, had some decent food, some poor service, and walked out of the place swearing to each other and to the heavens above that we would never be back for that very reason. I know it has to be tough to work at a place where your appearance drives a large majority of your clientele, but that doesn't mean you have to fall in line with stereotypes of being an airhead with large boobs. We are probably the least demanding when it comes to service at any restaurant; that said though, even the most relaxed and patient customer expects a minimal level of attention to order drinks, food, and receive the bill after dining is complete. And this Hooters location appears incapable of hiring and/or training persons to make that happen. (And that assessment is derived, again, from numerous visits, shoulder-chip free.) If you head here for a bite, here's hoping your experience is much better than ours. read more

we used to get really good service there but this last time our waitress was new, but she was also pretty derogatory to her fellow coworkers. The kitchen was understaffed and it took over an hour for us to get our food. The manager seemed to be pretty useless and a pushover, so we didn't even bother asking for his assistance. read more

Not your normal hooters experience. Was sitting bye myself another guy by himself at the table next to me. Waitress was hanging out with the other waitresses and servers. Quesadillas were greasy I couldn't eat them. Fried pickles were good though. read more

I heard that they had good fried pickles, so my husband and I decided to try it out. All the food is great and the waitress' are so sweet. They really try hard to make you feel like you're welcomed there. We had a good experience! read more

This place is horrible! The staff is lazy. No attention was paid to us. We ordered appetizers and received no plates. We asked for a box to take our left over food and never received it. Wings had no flavor but butter. I order buffalo! Avoid this place like the plague . If I could give negative stars I would. Worst Hooters I've ever been to! read more

Not sure if it was just the evening we went on, but the food service was so slow. We waited about an hour for our food to come out. The ladies were all very nice and wonderful. FYI, you can smoke in this restaurant. That was surprising for us, being from California. read more

The server took forever to make her way to the table. The food took a very long time to get to the table. The wings were burnt on one side. When the bar tender sat my drink up to be served, I had to go get them myself. My server was gathered in the front corner of the building. All on the phone, or talking to each other. This is a store on life support. I used to really enjoy it here for the atmosphere and the wings. It's now just poorly prepared food, bad service, and an almost empty building on a Saturday night. read more

This is the worst Hooters I have ever been to. Service was terrible. Staff only concerned with chatting to and serving locals. Staff members that were off the clock walking up to the bar demanding drinks or walking behind the bar making drinks themselves. Also saw several sketchy things going on at vehicles in the parking lot. I'm not one to make assumptions but something that should be looked into. read more

We came to Hooter's tonight to watch the National College Football game. It was 15 minutes before a waitress came to take our drink order. Food service was extremely slow. Very disappointed. Usually the manger stops by to ask us how we are doing but he just passed by our table tonight. A very disappointing experience. Plus they had a leak in the roof and the floor was very slippery for the staff and customers. read more

worst dining experience ever. took us a total of 2 hours to get in and out because the waitress was across the restaurant sitting with a bunch of guys talking. i finally had to go up to the bar and try to pay there and the manager had to make me a ticket. then..... i left the waitress zero dollars for a tip FIRST TIME IN MY LIFE and after i left they added a tip to my total. do not go here.... go to the one in Trussville! this one is TOXIC! read more

Not my favorite wing place. Fast service. The only wine they have is barefoot. Better beer selection.

An embarrassment to Hooters restaurants. Intense smell of cigarette smoke, slow service and girls talking about baby mama drama at the table. C'mon. read more

We waited 30+ minutes to get seated. There were 9 open tables when we put our name in with one group ahead of us. I stood by two open tables just to watch the end of the football game, and we we were told the delay was due to the kitchen staff??The waitress was nice very but absent after our order. These are not the same wings I've been ordering since the 90's in Clearwater. read more

This place is the worst. Management changes constantly and so do the rules. They treat 50 year old people like 21 year olds and won't allow more than one drink on a table at a time per person. Also refused service to 60 year old lady who LEFT HER PURSE IN THE car because she wasn't paying. Who would think she would get carded... The wait staff could careless about getting anything fast. read more

The is was by far the most pleasant experience we've ever had at Hooters. The food was on point and the service was outstanding, Jasmine was awesome!! read more

terrible service we had a very large group we were seated but no one wanted to come take our order or anything. only one waitress stepped up to serve us. she single handly served us no matter how big the group. she should be promoted for accepting a challenge like that. read more

This location is so up beat! Girls seem to have fun doing the job they do. Very lively and silly! Food was awesome and manager on duty was super nice and very aware and concerned for every table. haven't had this experience at a hooters location in a long time! read more

Poor quality and overpriced. Smoking is allowed and the place smells like a giant ashtray. Waitress was friendly and professional.

I love hooters & I usually am happy with their service or at least it's decent but wow this hooters is really not the best it was actually a horrible experience! I went with a couple friends & we decided to sit outside since when we walked in no one see to have wanna sit us & we were ignored by a couple waitresses that obviously looked at us & ignored us. We sat outside & they was 2 other tables taken outside one was 2 guys and the other the girl who was our waitress friends. The waitress not only took her time but when she came didn't bring us menus & straight up told us "oh I am waitressing but bar tending tonight do you guys need anything?" From the beginning she gave us attitude & ignored us but we asked for drinks & menus. She back to the guys she was obviously flirting with all night & attended them. We waited for the menus for about 30 minutes because she was too busy flirting & ignored us. She served the guys twice in & out then her friends & even took a shot with them. 30 minutes later we finally ask her again for the menus. "Oh I forgot" literarily I was so mad yet kept my temp but she walks to her friends table & gets their menus the friends have Ben served since we got there. It took her 2 seconds to get the menus from the table behind is(her friend) & gives them to us with attitude. She then walks off & again ignore us we try to order & she just ignores us because she's chatting she finally comes to our table again almost a half hour later & gets our order we start ordering & she waits last minutes the kitchen has can't cook our food anymore because they turned off the grill already, & we can only get wings. So fine we order wings. It's takes for ever & she comes out & tells is can I give it to ya in plastic to go boxes since we are closing in 30 minutes & we are gonna wash dishes now. We say fine. She brings it & we ask for silver ware or something to eat it with she says yeah I'll bring it. We never got silver ware & we had to eat with our hands. She mets up the check & rudely ignored most of the night & kept ignoring us to talk to her friends & not to forget take shots with the guys. Worst hooters service I have ever had. I don't recommend going here. read more

It's been awhile since I visited this Hooters location. The last time I visit the Pelham location the service was terrible. Well.... this time is better, but still not good. I know a thing or two about running a restaurant and this location is doing a lot of things wrong. The first thing I notice is the staff spend more time talking to each other and not enough time with the customers. Second thing I noticed and that the kitchen staff if very inefficient with there cooking methods( which causes longer wait time for food). Third thing is tables were half washed and with the CoronaVirus causing panic all over the world the tables should be cleaned better than what they are. Last thing is just poor leadership. This location is this way do to terrible management of staff. Apologizing to every negative review while keeping the same ways, policy, and staff doesn't improve anything; it just give the appearance that you care when your actions show you really don't. At this point the owners of this location needs to do better or slowly go out of business. Now is the time for real change. read more

0 stars. 2:00 on a Saturday afternoon. It started off bad. Took 5 minutes or longer to take our drink order. Went to the bathroom. Disgusting. Dirty. I knew that was a bad sign too but Hooters is one of our very favorite places to eat so we carried on.drinks were brought in styrofoam cups because "we don't have a dishwasher right now". Although the next people got real glasses, explain that. Again idc because I was going to ask for a Togo cup of their sweet tea, that didn't really bother me. Seemed to be taking forever to bring the food so we looked and both cooks were outside, somebody's food was sitting on the warmer, and a glance at those plates and the nasty kitchen behind them started to worry me. Then a guy in a black shirt was standing there, manager maybe?, so we asked where was our food. His response was I'll get them to start it. That was the last straw. We said don't bother we are leaving. Manager said okay. Wow really disappointed. It was one of our friends very first time going to Hooters and it was bad. Never again. read more

Ariel was our waitress and she was very attentive. I had the Chicken tacos with hot sauce and they were very tasty. Another person had the Taco Salad and they really liked it. read more