The fellow who came out to give us the estimate was very professional, we agreed on a price and work began two days later. After 2 1/2 days of work, I would not recommend this company.The first day they were on time with the cutting, but it seemed like they schedule multiple jobs on the same days so that the shredding equipment wasn't available until very late in the afternoon. As a result,they were working in the dark. The next day they didn't show up until 10:00, the supervisor wasn't there so they were just standing around. I directed them to the 50 ft. tree that needed to be taken down. But they only had one chain saw, so they guy on top would cut a while then send the saw down for the guys to cut up the limbs on the ground, ridiculous. The rest of the crew showed up with another saw eventually. They again worked until it was too dark to see. They left their lunch trash everywhere. They showed little regard for our property, they were supposed to put the planters back that they moved, unless I was pointing everything out it didn't happen. They had to come back on the third day, but they talked to my neighbor and worked on his place before they came back to finish our job. They are disorganized., their trucks leaked oil all over our driveways. I will never use them again. read more

I've used this service before. First time, he approached my house and we used his service, twice thereafter was my calling, Was pleased in the past, but disappointed and not happy this time around. Although the guys were quick and did what was told to do by their foreman, Carlos, and as soon as he left for another job, they slacked off. Which angered me. It was half-assed from that moment . Not the same momentum. I spoke to Leonard; the 'head guy' who pretty much does the door to door and searching out of trees that need their service ( he knocked on my door and I wasn't ready at that time so he left his card). I gave Leonard very detailed instructions on just what was to be done and where and we both agreed on this set amount. The work appeared to be done and after the clean-up they were gone, and at one point, I walked with Leonard to make sure the areas mentioned were taken care of, but with all the trees and bushes still left to pick up and hauled off, I couldn't see areas or much at all. But I've used them before so I was sure they k we what they had to do. Leonard had to have shared that. It wasn't until all was finished and somewhat cleaned up, the workers AND Leonard gone and paid did I see areas that had been agreed upon that were not addressed. I knew they hadn't gone too far. They just left. I called Leonard to address it, mailbox full. So I texted with pictures and no response or Call to discuss a way to take care of and finish what you started! Poor Customer Service. My husband had to go back and cut down what they didn't! Beyond angry at Leonard and HLTree for this poor excuse of taking care of repeat customers. You are not the only tree service! I'm going to share my experience with my neighbors! Beware if you do choose to use this company. Do NOT waiver on your agreed price and get it in writing because Leonard has a "poor memory' and will play with you and your numbers! Watch them carefully! They are thorough.... to an extent. And they are fast. They are okay at clean- up but could do better. But I question their ethics and for that reason, he's lost my business. Leonard, a return phone call to take care of minor but agreed upon issues would have taken care of this review. read more

Almost did not hire based on these reviews, but utilized Home Advisor and found more reviews that were more balanced and decided to give them a try. I had a tree fall over at 1230 in the morning and heard back from Leonard by 1 am. Martin was scheduled to be here at 6 he arrived early and we were able to settle on a price and what seemed like only a few minutes he had a crew here and the tree was gone. Highly recommend this service for tree removal. read more

These guys did a great job removing a 40' tree on the side of my house. Close working area, lots of electrical wires. They were great, and did exactly as I asked for a reasonable price. Give them a try, I don't think you will be disappointed. read more

I called HLI landscaping service on Tuesday and they returned my call on Wednesday. I needed a couple of trees trimmed back and I received a very reasonable estimate for the work I needed done. I was impressed with their service. They arrived on time, verified what work I wanted done and completed the job efficiently. They cleaned up my yard better than it was before they started their work. They even hauled away some debris that was on my neighbors property without being asked. This occurred before the head man even showed up at my home. They were fun to watch work, and it was neat to see the debris get chipped. One of my neighbors saw the crew working at my home and hired them to trim back several of their trees in their yard. I would definitely hire them again for future work. read more

I was looking for a reliable tree trimming company to come to my house and remove several large oak trees and trim about 12 large palm trees. A friend recommended HLI. I called and leonard came out within an hour and gave me a quote, we signed a contract and he began the next day. I was very impressed with the work they did and it was done in a timely manner.. Oak trees removed and you can't tell there was anything there. My palm trees look beautiful and healthy. After they left my place was clean with no issues. I would highly recommend HLI for any tree trimming or removal to anyone and I told leonard to schedule me for yearly maintenance on my palm trees.. read more

I had a tree cut previously by this Company and asked for an estimate to cut another tree. I called the number on the flyer which is 626-755-1010 and the guy quoted me $200 so I began saving. I called this number again to schedule an appointment to cut the tree a few weeks out, he said, "call me back in 3 weeks" and hung up on me. One week later I called to schedule the cut in 3 days. He said he remembered me and asked me to text him a picture and again hung up on me in mid sentence. I sent the picture and he text me back, "in your dreams" "followed by $500 min" followed by "your business stinks"! I text him back, "Sir you are very unprofessional and rude. You check yourself or stop cutting trees". I then blocked his number as he continued to send stupid texts. This behavior coming from a place of business is appalling. First he uses a bait and switch then gets ignorant and disrespectful after I declined to pay $500. This ignorant guy was not amongst those who cut our other tree, I believe he just gives the quotes and sends these guys out. However, I would not advise anyone to deal with this sleaze bag as he continued harassing me by sending me derogatory texts after I told him I was going online to report him and give a review. Their pricing is not competitive as claiming to be either. read more

Called for a quote last night at 6:30 PM and was able to work out a deal via texting them pictures. They arrived at 7:30 am the next day and had all 10 of my palms trimmed and cleaned up by 9:00 am. Great service, very friendly and professional. Top notch service for a fair price. Highly recommend and will be using them for service going forward. read more

Martin agreed on a price for a cinderblock wall between my mom and her neighbor's property. They piled the extra dirt (from the trench for the wall) on top of neighbor's existing landscape. When the neighbor complained Martin said it'd cost $400 dollars to remove the dirt! They also broke my redwood fence when they were dragging cut tree limbs out. When I confronted them they threw attitude and were quite dismissive. DO NOT GO WITH THIS COMPANY. read more

I had a tree fall a few days ago and couldn't find anyone available to come and tear it apart. A friend recommended me HLI so I gave them a call, they were friendly and honest. They showed a few hours later that day and got the job done. I highly recommend them, its hard to find an honest company that cares more about the service than the business. read more

Leonard came out the day I called for an estimate. We agreed to have him trim four Queen palms, cut down one Queen palm, and cut down & remove a 35~40 foot fruitless date palm in the corner of my back yard (trim, cut, remove, clean-up). The work was done the next day, to my complete satisfaction. However, they made a mess of my custom finished patio and walkway cement (scrapes, scuffs, and a gasoline spill). They cleaned up most of it, but it will never be like it was. They also left four trash cans full of debris (my cans) that they said they would return to empty the following morning. They also left large marks in my driveway and the street in front of my house that they said they would also return to clean. I paid Leopard in full and that was the last I heard from him, despite a call the next morning to remind him to return. They asked to borrow my ladder, shovel, and rakes - all things they should have had for this kind of work. Also, his idea of a written estimate and payment was a hand scribbled note on the back of one of his business cards. I was pleased with the work done, but his sloppy business practices and lack of concern for customer satisfaction (clean up) made me decide to not recommend him. If you hire him I would suggest withholding full payment until the work is complete to your satisfaction. read more

horrible do not use owner son lies then lies some more and then lies to cover his lies, workers are good, but hli is not relieble they broke 3 things did not fix, tried to put in trees they took out of some field, he promised to show up by 9 and didnt show until 2 then never finished, and finally showed up 2 days later, at 3, and still wanted to continue on to the next day do not hire read more

I watched HLI Tree Experts take down my next door neighbor's huge pine tree (probably 80 feet tall) with amazing precision and efficiency. Like watching an army of loggers on the Discovery Channel. Anyway, I was so impressed that I asked them to trim my palm trees and they gave me a fair price and did it so quickly too. I will definitely be using them again - Very pleased. read more

I had a large limb break off from my tree and on to neighbors garage. Within 30 minutes of posting my project on HomeAdvisor app, Jonathan pulled up and provided me with a two part bid on the spot (for either branch only removal or entire tree removal). I had already asked another company to come out and bid the project; I was still waiting for them to arrive - Zero pressure - Johnathan advised if I called back within the hour they'd minimally get the branch removed same day and do balance the next morning. In the end the hour had already passed and HLI team was all the way in Ontario; Johnathan didn't want to commit but was able to get the project approved and advised team would arrive around 5:30 but he also shared (in advance) that traffic was bad. Meantime, while they were on their way I jumped online and, frankly, I saw a number of bad reviews. At that point I was a little nervous about my decision but everything already in motion. I have to say, Jonathan and his team did an outstanding job. Traffic did delay them until 600 pm, HOWEVER, I was amazed at how quickly and efficiently they managed the job. My tree was easily 60 tall and 40-50 wide. They had it down, chipped and hauled away (including site cleanup) within just over 2 hours (only the stump was left for next morning). While the cutting was still in progress, the remaining large branches had me quite concerned about possible damage if anything fell onto my (or the neighbors') house. A feat in engineering how they managed the cut and drop each limb without EVER touching the two houses. About the bad reviews online; I can only say THAT was not my experience at all... I was in a bind with an emergency project and they outperformed expectations. I've already recommended to a friend that they should get a quote from HLI... Good luck and I hope your experience will be as positive as mine. read more

I was very impressed and completely satisfied with their services. I was able to get same-day service with the removal of a tree in my front yard. The crew was fast, energetic and very professional. And, the clean-up after the tree was removed was thorough and complete! I highly recommend this company for any tree removal services! read more

leo is a nice person , when I called them they came the follow day and done quickly ,I recommend .

I was in the process of having some masonry projects done in my backyard but needed to remove 14 Cypress trees before they could start. After posting for Tree Services I had a gentleman come to my door within a little over an hour. He said that he had tried to call, mentioning the posting, but was in the neighborhood so decided to drop by. He gave me what I felt was a fair bid and said they could start that afternoon. This gentleman was very polite and professional and he and his team got to work and did a great job cutting down the 14 trees. The foreman came when it was becoming dark and said they would be back the next day. They arrived but it was a different foreman and team. They began cutting the trees into smaller sizes and hauling them up a hill to the street and the chipper. When I went out to check on them the foreman said he saw more dead trees and wondered if I wanted them cut down, I said yes but I wanted them to destroy and haul away a 30 year old shed in the yard. We struck a deal and they continued with the work. A couple hours later I went out to check on the work and told the foreman I would give him my credit card information when he was done. He tells me they don't take credit cards- I said the paperwork I received with the bid said that they did. He said they must have given me an old card because they didn't anymore. I went in the house and called the number on the business card to talk to someone at the office. Shock to me, the phone was answered by the foreman standing at my house. I went to the bank to take a cash advance from my credit card and deposit it to my checking account. I wrote a check and took it out to them, he told me that he had given me a discounted price for cash. I let him know that is not what he said, after a few minutes he accepted but told me I needed to add "Valley Tree Care" to the check. I went inside and didn't hear from them again. When I realized there was no further noise outside I went to check, they were gone but had left the demolished shed out front to the side of the house! I tried calling them but no one answered. I tried the next day with the same results. It is now going on the third day, the mutilated shed was still there and no one was answering. I then had my son start calling, he looked up both names, HLI and Valley Tree Care, and called every number he found, the one guy he finally got at Valley Tree Care actually said that he had not had any crew out to my address and wondered why they were using his company's name. For two more days he tried to make contact and finally the foreman from the second day answered. My son told him he hadn't finished the job and needed to come do the cleanup. He said he would be there that afternoon or the next morning between 6AM and 7AM. They showed up, exactly one week after the job should have finished, at about 8:45AM. I even tried to call the original foreman, left a message, but never got a return call. When I called my bank they said the check had been cashed the day after issue at American Check Cashing. It was then e-deposited to Surety Bank (I think only in Florida) and then sent to my bank for the funds. I really don't want to think they were taking advantage of a middle aged widow but that is how I feel- betrayed. I have not heard from the company at all since that day. read more

I went on line to Home Advisor to get a tree removal contractor. They had a 5 star rating for J & M Landscape. J&M Landscape ended up apparently sub-contracting it out to HLI Tree Experts. The HLI supervisor for the tree cutting came out to my home, and offered to do it for $8,000, which I thought was high to clear my 30'X100' lot of approx 15 trees, but had to get it done as soon as possible in order to put in a fence. He promised it could be done in one day because he had 13 men at his disposal. He stated that at least $4000.00 would go to labor alone. I wrote him a check for $4000.00, stating that I would have to charge the rest to my credit card when the job was completed. He agreed. At approx 11AM on Thursday May 23, as the project started he wanted the credit card number, and again I told him I would do that as soon as the job was completed. He then stated he was going to get some lunch for his men and would be back shortly. He never returned, and his men (3 workers, not 13) ordered pizza, which I paid for ($50.00). The 3 men finished cutting the trees at the end of the day (they had to use my ladder to climb the tree to position the rope necessary to pull the tree as it was being cut, since the supervisor failed to bring one), and promised they would return the next day (Friday) to finish the job and to remove all the fallen trees. They failed to do so, and the company has failed to return my calls. Later, I contacted Home Advisors, and they were able to get through to J & M who stated that the trees would be picked up late Friday afternoon, or early Saturday morning. So far there has been a no show, and therefore I consider the contract broken, null and voided by the contractor. I agreed in good faith, and have fulfilled my end of the bargain so far; however, HLI (J&M Landscape) has not! Not only was the supervisor ill prepared to do the job (no ladder), but he left his men alone all day without any food. read more

1/2014HLI did a good job trimming mature eucalyptus trees except for the cleanup and followup for trimming a couple of hanging limbs. After being promised that the limbs would be trimmed no one showed up. read more