Extremely cramped space with big lines but the staff work HARD and they are professional. Each drink is created perfectly and taste of real, fresh ingredients. There is a bit of a wait though despite their best efforts (both in the line and then making the drink, expect more than 30 minutes). Make sure to keep your receipt or some proof of purchase so they can match your order when they call your name. Expect to take the drink to go. read more

I'm so thrilled that there's finally a Heytea in downtown Boston! This location is perfect when you're shopping and need a refreshing drink. I got my usual coconut mango boom, and it was absolutely perfect. Totally consistent with the drinks I've gotten from other Heytea locations. Unlike other Heytea locations, this one doesn't have the computer screen with your order number on it so you have to rely on them calling out your number which caused a little confusion between the worker and me when she called my number out and then told me it wasn't ready yet, despite it being right in front of her. Other than that little kink, I had a great experience and will be back! read more

I think this is everyone's current go to place and for good reason! The teas they use are delicious and the grapefruit cloud bloom is my favorite. The toppings that come with it ( sago I think it's called) is super fun! Be sure to have a lot of time though, you may have to wait an hour for your drink during busy times. read more

Ordering from Heytea is quick and easy, especially through their app, which makes pickup super convenient. The drinks are like Asian desserts in a cup -- refreshing, flavorful, and made with quality ingredients. However, the app or online ordering system is sometimes unavailable during busy times or when the system is down, which happens more often than it should. Still, when it works, it's a great experience. read more

Went here a couple days ago for the first time and had the Wicked Matcha. Excellent. I love how they ask how sweet you'd like the drink and the amount of matcha. Wait time was 20 minutes, but understandable. Line was out the door. First time ever having matcha, I'd go back. read more

Heytea - Tea Rooms Near Me - Boston, Massachusetts

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Writing this review in hopes for some operational improvement with how this location handled their customer and some backlog. I was so excited to try Hey Tea because I had seen it positively promoted by family and friends around the country. We came in to order a drink before beginning a commute home. After we had already made the order, we noticed that the shop was full of people with tickets in hand and no drinks. We noticed people in the hallway also in the same boat. How long was everyone waiting for their drinks? Asking a fellow customer they shared they waited about 30 minutes already. The next number they called was another 30 numbers behind. My friend overheard a staff member say it would be a 30 minute wait for the order, which we wish we knew would be the case when we took our order. We had a time constraint and unfortunately never got our drink. It would've been appreciated if they could have shared a wait time in person and in app so customers could decide if they wanted to wait. I'm hoping to try it again in the future or another location for a better and more effective experience read more

Lady at the register today got multiple orders wrong ahead of mine. Surprise mine is wrong too. Order entry rhe wrong drink compared to whats requested Wait a while, notice all the drinks piled up and numbers on screen served. No number announcement is fine, so I grab my drink "Sir!" If you aren't going to notify me, then let me self serve read more

OMG. I had to wait more than an hour just to get a drink, and they were preparing other orders before mine. The order numbers were not even being called in sequence. The entire place smelled like rotten milk mixed with bleach. It was honestly nauseating. And to make it worse, the drinks were not what I expected at all. If you're reading this review, do yourself a favor and go somewhere else. You'll get the same quality drink -- if not better -- without wasting your time. My friend was in a car and she got a nap and woke up and feeling refresh. She usually uses melatonin for sleep, but this time she didn't have to. Her eye bag are showing significant improvement. read more

No line on a weekday! Yumberry/bayberry boom was really good, there were chunks of fruit in it too. I've never seen Chinese bayberry in the states before so it was a nice surprise! I got less sugar in mine. Small interior, not much seating. read more

Heytea - Yumberry boom - Tea Rooms Near Me - Boston, Massachusetts

Absolutely horrible. Waited 45 minutes and then the person handing out orders at the bar spilled my drink because he picked it up by the lid and then asked if I still wanted it. I asked if he had a napkin or a different lid and he said no and then said "well what do you want me to do about it?". I don't know, sir. I don't work here. He then offered to pour it into a different cup which resulted in losing half the toppings and mochi that I paid $9 for. First and last time going here -_- read more

Wait is way too long, and the boba itself is not that special to warrant that long of a wait time. They have countless drinks on the counter and way more workers than their competitors, such as Gong Cha (which usually has 2-3 workers at a time), yet still cannot find a customer's drink and leaves everyone waiting in a tiny room for 20-30 minutes at a time. Really good, not worth 30+ min tho read more

Heytea - Tea Rooms Near Me - Boston, Massachusetts

Not only was the service extremely slow, the cashier was extremely rude. Would not recommend going to this place.

The Triple Matcha has become one of my favorite matcha drinks in the Boston area. The matcha flavor is strong, and the textures of the toppings are very satisfying. read more

Heytea - Triple Matcha - Tea Rooms Near Me - Boston, Massachusetts

The teas here are fantastic. The one star review is whoever owns and managers this place, and NOT for the workers. This place is truly disorganized, chaotic, and quite honestly a fire hazard the way people are packed in there like sardines. I feel terrible for the workers who seem to be doing their best to handle the crowds and high volume of orders without more support from management. Despite being completely overwhelmed, the workers remain polite and kind. Hope they can improve their system. read more

First time going here bc it was hyped up. I went on Monday order at 3pm. I ordered one drink and it took 41 minutes. The worst part of the was the service. The person handing out the drinks was giving attitude to those coming up to check on their drink. Ive never waited this long for a drink. No apologies on the drink taking long, just one really rude worker who also seemed peeved but the rest of her peers as well.... read more

Heytea - Tea Rooms Near Me - Boston, Massachusetts

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Hey Tea is my favorite tea spot so far! I visited during their grand opening (6/13-6/15) and enjoyed their buy one, get one free offer and the cute pins they were giving out. read more

Heytea - Tea Rooms Near Me - Boston, Massachusetts

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best matcha evaaaaaa!!!!! and the staff is so sweet! worth the long wait times, order ahead available too if ur in a rush :) read more

Heytea - Oat matcha bobo - Tea Rooms Near Me - Boston, Massachusetts

Ok, so I never leave reviews for any restaurants, but I've constantly had bad experiences at this location. I have worked in a busy cafe before, and I understand that sometimes the place can be understaffed, but this location always seems to be understaffed. The staff who are on the clock also don't work efficiently at all, and they don't have the best attitude when dealing with mishaps that they've caused. Today was especially bad as it took over 45 mins to prepare my order, which is totally fine, but even when it was ready, they took 20 mins to get it out, which caused my drink to melt. The staff giving out the orders was taking so long to get each drink out, which really confused me because you just have to get the person's order number, find the drink (which should've been done), and give it to them. After 2 people got their order, the staff member left and went to the back, and no one was giving out the drink (which was already made) for 10 mins. The staff was also working at a speed that felt unreal. As someone who just wanted to get their drink, they were moving at an ungodly speed and ignoring all the customers who LITERALLY JUST WANTED TO GET THE DRINK THAT WAS ALREADY MADE!!! If it wasn't made, I understand, but you have to just give out the drinks, and that's it. I'm not sure what was so complicated about this task. But overall, they could use better management and a system to deal with these orders and train their staff better. read more

The service here is amazing. I would recommend this location over the Allston location 100%z Can't wait to come back soon.

I asked for cloud crisp grape, and did not give me the cheese cloud, even I got a large cup they did not fully fill it cup, then what is the reason for me to order a large cup??? And why yall staff doing things slow as hell.... All I want to say Staff a less trained, and doing things so slow... disappointed... read more

the boba here was very chewy and nice and the milk teas were very creamy, rich, and flavorful. the vibe was very eco friendly. the service was somewhat fast ig.. idk there were a lot of people many like 10 min wait? overall i really enjoyed it! the cups were very cute and i got a jasmine milk tea latte and it was a very interesting cup design! i would 100% reccomend tho!! read more

Heytea - jasmine latte and black milk tea - Tea Rooms Near Me - Boston, Massachusetts

This place is popular. A lot of people come here for their fruit tea. I want to try next time. I tried the jasmine latte with boba, it's pretty good. Jasmine tea is nice but not too strong. Boba has the right texture. They have limited seating inside. read more

Heytea - Jasmine latte - Tea Rooms Near Me - Boston, Massachusetts

The drinks are pretty great, my all-time favorite is the Coconut Mango Boom, and their matcha is top-notch. The only downside is the wait time and how small the space is. read more

My first impression is the place smell really bad. I placed my order thinking it would around 5-10 mins. But 40 MINUTES AFTER, they told me they ran out of boba and they haven't make my drink. At that points they already make 30 orders after mine number and did not tell me they could not make my drink. They made me wait 40 mins just to tell me they ran out of boba when they could have tell me much earlier. read more

Bad service, they took wrong order!! I order slushies but it came out on slushies. The cashier also doesn't know the item on the menu either

Just ordered a simple milk tea and the lady snapped at me "read off the menu which one!" Sorry I didn't see that there was two milk tea options, god forbid. Then she snapped and my friend and I when we were trying to get our drinks. A smile would go an along away HEYTEA! Lose the attitudes . It was okay I suppose. I know you just opened but the tv screens were a mess, looks like a little kid did it. read more

Waiting for 15 minutes, new customers come in, "it's going to be 15 minutes." I asked how long would mine be ready they said 15 more minutes. I think 15 minutes is just a default time for them. Prepare to wait 30 plus even when not super busy! read more

Waited about an hour on a Sunday for their grand opening. Kind staff who will help you order based on preferences. Got the 'water' version of the mango coconut boom and would recommend getting the regular with pulp. The water version was still good (tastes like mango lassi) and comes with sago. Make sure to ask for boba since they won't ask you if you want to add it read more

DO NOT GO HERE UNLESS YOU WANTED TO BE DISAPPOINTED AND DISREGARDED.The cashier that took my order had an attitude problem, rolled her eyes numerous times, sighed, and had a rude tone when I tried to order my drink. Additionally she was no help to find a simple drink. As I was unfamiliar with the menu, I requested some help to find the popular Mango Coconut Blue Drink. At the time I only knew it to be coconut and blue, when giving her this information she loudly exasperated 'OH MY GOD. THEY HATE ME' in frustration tone. She also exclaimed 'We have a lot of blue drinks' in an irritated tone. After my experience with the cashier, I received my drink which had an unusual taste similar to rotten mango. read more

Great quality fruit drinks, super refreshing and tasty, the line is a little long but it is so worth the wait

I placed an order in advance at HeyTea and went to pick it up, but when I gave my order number to the staff, she didn't say a single word and had a very cold attitude. At least say something--are you still preparing it or what? I had no idea if she was handing me my drink or someone else's. I've been to the Allston location before, and their service was completely different. The staff there are very friendly and always ask if you want the drink right now or to go. This experience felt very impersonal and unwelcoming. I hope HeyTea takes service quality seriously and works on improving staff communication and attitude so customers don't feel ignored. read more

Brought the BOOM to Coconut Mango good spot, BOGO offer is huge for the program, great spot!

Great service and amazing flavor options! Definitely check it out if you want a refreshing summer drink!

such yummy teas made from real tea leaves and the aroma inside is so fresh!! would recommend the jasmine tea or the grapefruit mango boom!!