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    Heytea

    3.4 (62 reviews)
    Closed 11:00 am - 9:00 pm
    Updated 1 month ago

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    Chris T.

    Always seem to have issues at this location. Drinks always say ready to pickup, but usually isn't ready haha. The Allston location seems to have the ops down a bit better. we wait for while the rest of the order sits out and watering down. Less fresh haha. Waiting and waiting. We ordered ahead at 4:20p- estimated 30 min, no problem... usually takes a little longer on newbury. 5:30pm (3/5) drinks been sitting on counter for 30min plus and 2 drinks still missing? (While marked ready) Think they ran out of something but didn't tell me i just overheard. Then awhile later I guess the drinks were on the counter but the front staff all missed it so had to wait for them to reprint label and do new ones (overheard them talking) Least it was fresh and i didn't get handed a mixed older timed one sitting out. We are hey tea fans, and do order weekly, multiple times even a week. So we'll be back but probably avoid newbury unless it's convenient. Staff is nice overall, just annoyed haha seemed so disorganized. Other staff looking for other orders that came well after to "hurry it up." Lol i get it flirt and do your thing, just don't forget my drinks please!

    Cheryl P.

    As a certified coconut mango boom lover, I was beyond devastated that this location had *run out* of this drink on a weekday afternoon! My friend and I ended up getting the frozen grape and frozen grapefruit drinks, but neither was as good as the coconut mango boom. We ordered on the app and it took quite a while for our drinks to be ready, so we ended up killing time at Prudential. I think it's great that there's a location on a place as popular as Newbury but the actual storefront was quite disorganized when we were finally able to get our drinks - there's very limited seating overall and due to the sheer size of how small the store is, I would highly recommend ordering online and taking it to go because there's just no space/time to look through the menu in-person without getting shoved this way and that. Shout out to the workers who deal with this kind of chaos on a daily basis!

    Inside waiting on the line
    Moni W.

    I'm always looking for the yummiest desserts and this was not the exception, their mango,grapefruit coconut drink was AMAZING!! Truly delish, unfortunately I didn't give them a higher rating because ordering was a bit of a hassle. First off, it's mega crowded (good sign of something being very good perhaps?) but the line to order and the line to pickup is not very clear, so you find yourself in a puddle of people not sure where to go. The place is tiny and they have a few seats, very very few, they have giant screens on the top which you would think would have the menu, so as you wait, you can start deciding what to have, as a first time comer, but they don't. The menu is strictly on a tiny screen at the front of the line, right before you order. There's also a QR code where you can order ahead, this is great!... except that code is also at the counter and you can't get to it unless you are next in line which kinda defeats the purpose if you as me lol. I love efficiency and this wasn't it for me. The place itself looked clean and cute. The staff was uneventful, kinda no emotion lol. I think if you google the website and order ahead, youll have a better experience. Would I go back? Yes, absolutely, their product is a winner, getting to it not so much but now I know for next time, and you do too!

    Mango boom
    Susan L.

    After my first sip I understand the hype and have become a loyal fan. Unfortunately, I was on vacation and home does not have a location for me to frequent. Nevertheless, the mango boom and crisp grape boom are delicious. I went back shortly after getting my first drink because it was so good and wanted to try another drink. The staff are friendly and and quick as can be. They're a small shop that's extremely busy, and rightfully so. Everything is super fresh and tastes of quality.

    Collab drink with wicked
    Lena L.

    Heytea announced BOGO matcha drink that's a limited edition collab with upcoming wicked movie. I arrived just before 12 and surprised to find that the store is open and staff is in full gear already. There's less than 5 ppl in line but the staff taking the order is really slow and had trouble getting the correct change when the person in front of me paid in cash. I waited more than 20min for my drinks when there's at least 10 ready made drinks on the counter and when asked, they simply replied that those are for online orders. I feel like they shouldn't be prioritizing online orders... The drink itself is matcha and jasmine tea based with a pomelo/dragonfruit cloud. I got it at 70% sugar and thought it was enough sweetness and a good mix of tea and citrus flavor. Would recommend!

    Nga N.

    Wanted to try this place because of Lisa's hype. Apparently she likes the blue cloud matcha so that's what I got. It's good for beginner matcha drinker but it's definitely not for me. The coconut impart is refreshing though. We also got a decaf blue fruit tea with mango. It was tasty at the first couple sips but my kids didn't really like it and we ended up wasting most of the drink. What bother me about this place is the service. I paid for the drinks. Receipt was printed. They made my drinks but didn't call our numbers. I waited for a while and then asked them. The cashier told me I need to show my credit card proof that the drinks I paid for went through. So I had to log into my credit card app to show her before I can grab my drinks. This is such a terrible service even when my receipt said PAID WITH CREDIT DEBIT CARD. Thanks goodness there's no heytea where I live but even when they come, I wouldn't return bc they're just your average boba place.

    Supreme matcha latte & cloud crisp grape
    Lydia C.

    It's a tiny store with extremely limited seating (seated capacity max 6) so don't expect to linger for too long. However, the interior is very brightly lit and feels modern. I ordered the supreme matcha latte, which was priced at $7.99 (pre-tax). I also requested less ice and 50% sugar, which were the right calls. I picked it over the triple matcha latte purely because it has the "recommended" status next to it on the menu, and I'm glad to say that even in retrospect I think it was a good choice. The menu states that it has matcha cloud - I had no clue what it was, but I was extremely impressed to discover that I really liked it (and coming from someone who doesn't like cheese foam!). The matcha itself was also not at all watered down, which can be common with iced matcha lattes. Overall, I thought it was a great drink and highly recommend. It lost a star purely because of their menu (or lack thereof). There's always a line here, so good customers should be deciding what they want to order before they get to the front - except there is no visible menu in the store, except flat on the counter right in front of the cashier. There are screens above the cashier's head that would make prime menu-viewing spots, but they spotlight exactly 3 drinks and don't even switch to the menu on a preset timer. I also couldn't find the menu online and was basing my "best guess" on the Boston Allston location's (third party) menu, which turned out to be priced incorrectly. Finally, even when I did reach the front and check the menu, my drink didn't state that it included jelly - but my drink did come with jelly! I'm not a fan, so if I had known that jelly was an ingredient, I would've requested to leave it out.

    Triple Supreme Matcha Latte, Mango Grapefruit Boom, Passion Fruit Blast
    Jamie L.

    Wait time was about 20 minutes, and then another 20 for our drinks to be ready on a Sunday afternoon! Super tiny store and the line took up basically half of the inside, with the line going outside into the hallway. Very little seating, I think about 6 people were able to be seated a time (you can sit on the window sill as well, but I'm not sure if that's considered seating). The barista was really helpful, they spoke Mandarin & Cantonese and let my family know what to order for our first time at a HeyTea, and according to our preferences. However be aware that they do not offer alternative milk options here, all of their drinks are made with whole milk! My little brother enjoyed his Mango Grapefruit Boom, he enjoyed the bits of sago and the milky texture of the drink. The matcha latte I got was not bad either, it was the right amount of sweetness and thickness without it feeling like a typical coffee latte! I enjoyed how rich it was. My mom enjoyed her passion fruit blast, it was a very refreshing drink in the July humidity.

    Mochi longjing latte
    Victoria C.

    I came for the BOGO deal for the new mochi longjing latte. I waited about 15 minutes to order and then another 40 minutes for my drinks. Heytea has notoriously small store fronts making it really crowded when people are waiting for their drinks. I wasn't a fan of the longjing tea itself, but paired with the cream cheese foam made it taste better. The mochi was a little difficult to sip through the straw. Overall, I wouldn't wait this long again, but if there wasn't a long time waiting I'd come back for their mango drinks or jasmine latte.

    Inside
    Megan L.

    I'd like to start by saying that I'm a big fan of HEYTEA overall; however, this was by far the most disappointing experience I've had at any of their locations. If you're looking to get HEYTEA in Boston, I would recommend the Allston location instead. This location appears to be consistently overwhelmed by online orders, regardless of the time of day. While I don't fault the staff personally, there was a noticeable lack of organization. I placed an in-store order for three drinks on a Friday around 3:00 PM. Although there was no physical line, we were informed there would be a 30-minute wait due to online orders, which was understandable. After waiting 30 minutes, we received only two of the three drinks. We waited an additional 15 minutes before asking about the missing drink, at which point we were told they had run out of mochi. While running out of ingredients happens, there was no proactive communication or clear solution offered. We were told they would make an alternative, but after another 15 minutes--during which we watched other orders being completed--we still had not received our drink. When we followed up again, we were told the drink would be substituted with sago or another topping. However, this still did not happen until we asked yet again. Ultimately, the drink we received was not what we ordered. Instead of the winter special mochi milk tea, we were given a plain hot milk tea that was significantly different from what was advertised and ordered. Overall, the experience felt disorganized and poorly managed, especially given the long wait and lack of communication.

    Matcha cloud coconut blue
    Marilen R.

    Love the matcha cloud coconut blue with coconut jelly, 1/2 sugar, 1/2 ice. One of my favorites ever!

    Grand opening BOGO menu
    Connie C.

    Even with grand opening today -- it was very well organized. Drink qualities the same as their other stores! Excited for an option in the city and on Newbury st. They're giving away free boston keychains (limited) and running a BOGO during opening weekend (6/13-6/15) But I'm already a big fan of their drinks so this deal is a bonus for me. My go-to are the Coconut Mango Boom and the Mango Grapefruit Boom. There's a couple of seats inside to people watch as you wait for your orders. It's a pretty small storefront but very efficient.

    Mango Cloud
    Emily Y.

    Heytea is always a hit but be ready to wait 30-45 min. I got the Mango Cloud with giant chunks of mango, mango slush, and cheese foam. I went with light ice but I think regular ice would have been better so it was more slushy. The store is constantly packed with people waiting for drinks so there's usually no place to sit.

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    1 month ago

    The service here is amazing. I would recommend this location over the Allston location 100%z Can't wait to come back soon.

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    4 months ago

    Not only was the service extremely slow, the cashier was extremely rude. Would not recommend going to this place.

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