The service here is amazing. I would recommend this location over the Allston location 100%z Can't wait to come back soon.

This location is just as small as the Allston one. I missed it and had to back track. Same quality as the Allston location. I decided to try the tiramisu milk tea, aside from the usual drinks I get, and it's not really my cup of tea. Reminds me of the milk tea I got from Tbaar that tasted like chocolate rice krispies. Aside from that, service was courteous and friendly, and my usual drinks like kale tea and coconut mango boom were all really good. read more

Listen... we are HEYTEA lovers & usually order at least once a week, sometimes multiples times a week. We order for pickup from the Allston location often and occasionally order from Newbury St location. We pretty much try to avoid ordering from here unless we are already shopping on Newbury St because for whatever reason, we always have issues with ordering. A few days ago, we made a 5 drink order for pickup through the app from here since we were down the street & the estimated time was ~30 minutes. No problem! We arrived and parked a block away and proceeded to wait 30 minutes in the car. I go back to the app to see if there was any updates on if the drinks were ready & unfortunately, the app still said 24 minutes... after waiting 30 minutes already. Eventually, our drinks were ready 1hr30min later! Staff checked our order off as ready, even though 2 out of the 5 drinks were missing. I guess the issue was that the drinks were misplaced & there was lack of communication w/ the staff & no communication at all from the staff to us about what was going on, so we had to wait even longer for the drinks to be remade as they had been sitting out melting for an hour essentially. I've noticed that in person orders are definitely prioritized over online app orders, it makes sense I get it, but having our wait time triple when there were no customers around was a little ridiculous honestly. We've also ordered from here the week before when there was no queue at all... still ended up taking 30 min for two drinks to be ready. In comparison to Allston location and other HeyTeas, they are not efficient at all & are especially slow with preparing drinks. There needs to be a better system here because this is not acceptable. read more

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Always seem to have issues at this location. Drinks always say ready to pickup, but usually isn't ready haha. The Allston location seems to have the ops down a bit better. we wait for while the rest of the order sits out and watering down. Less fresh haha. Waiting and waiting. We ordered ahead at 4:20p- estimated 30 min, no problem... usually takes a little longer on newbury. 5:30pm (3/5) drinks been sitting on counter for 30min plus and 2 drinks still missing? (While marked ready) Think they ran out of something but didn't tell me i just overheard. Then awhile later I guess the drinks were on the counter but the front staff all missed it so had to wait for them to reprint label and do new ones (overheard them talking) Least it was fresh and i didn't get handed a mixed older timed one sitting out. We are hey tea fans, and do order weekly, multiple times even a week. So we'll be back but probably avoid newbury unless it's convenient. Staff is nice overall, just annoyed haha seemed so disorganized. Other staff looking for other orders that came well after to "hurry it up." Lol i get it flirt and do your thing, just don't forget my drinks please! read more

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What an AWFUL experience. I love heytea and I've been here numerous times but something has to be done about the service here. I came here with 2 friends and we were told that our order would take 26 minutes. Pretty odd when we got basic drinks but it was fine. We sat for about an hour as we watched multiple people coming in after us and getting their order sooner. There were also a ton of online orders being prioritized above us. As we continued to wait I overheard the cashier telling people about the wait getting longer and longer. At one point the wait was 45 minutes for someone!! Eventually, our order was ready but we were missing one drink and had to wait another TEN MINUTES for a black milk tea (which is an insanely basic drink, I know). I just don't understand why they would continue to take all these online orders and keep increasing the wait time for their customers inside. Clearly this location struggles with managing how many orders they can handle. And this happens consistently. Outside of that my drink was fine but it was annoying to have to wait for a basic drink like a black milk tea for an hour. Next time, I will order online and see how that experience is. Maybe that'll change my mind but for now, if you ever go here please order online. I noticed on the app there's a way to "poke" your order to get it done quicker and I assume many were doing that. The area is too small and it gets overcrowded very quickly. Not to mention you may end up in my situation where you have to wait longer because of all the online orders. read more

As a certified coconut mango boom lover, I was beyond devastated that this location had *run out* of this drink on a weekday afternoon! My friend and I ended up getting the frozen grape and frozen grapefruit drinks, but neither was as good as the coconut mango boom. We ordered on the app and it took quite a while for our drinks to be ready, so we ended up killing time at Prudential. I think it's great that there's a location on a place as popular as Newbury but the actual storefront was quite disorganized when we were finally able to get our drinks - there's very limited seating overall and due to the sheer size of how small the store is, I would highly recommend ordering online and taking it to go because there's just no space/time to look through the menu in-person without getting shoved this way and that. Shout out to the workers who deal with this kind of chaos on a daily basis! read more

Heytea - Tea Rooms Near Me - Boston, Massachusetts

I'm always looking for the yummiest desserts and this was not the exception, their mango,grapefruit coconut drink was AMAZING!! Truly delish, unfortunately I didn't give them a higher rating because ordering was a bit of a hassle. First off, it's mega crowded (good sign of something being very good perhaps?) but the line to order and the line to pickup is not very clear, so you find yourself in a puddle of people not sure where to go. The place is tiny and they have a few seats, very very few, they have giant screens on the top which you would think would have the menu, so as you wait, you can start deciding what to have, as a first time comer, but they don't. The menu is strictly on a tiny screen at the front of the line, right before you order. There's also a QR code where you can order ahead, this is great!... except that code is also at the counter and you can't get to it unless you are next in line which kinda defeats the purpose if you as me lol. I love efficiency and this wasn't it for me. The place itself looked clean and cute. The staff was uneventful, kinda no emotion lol. I think if you google the website and order ahead, youll have a better experience. Would I go back? Yes, absolutely, their product is a winner, getting to it not so much but now I know for next time, and you do too! read more

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I tried their new yuzu oolong tea with boba, and it was so refreshing and delicious. With customizing the sweetness level and amount of ice, the drink turned out great. I visited on a day they were doing a promotion, so the staff were slammed and it was a 30 minute wait, but they were very communicative and remained efficient and professional in the midst of the chaos. read more

After my first sip I understand the hype and have become a loyal fan. Unfortunately, I was on vacation and home does not have a location for me to frequent. Nevertheless, the mango boom and crisp grape boom are delicious. I went back shortly after getting my first drink because it was so good and wanted to try another drink. The staff are friendly and and quick as can be. They're a small shop that's extremely busy, and rightfully so. Everything is super fresh and tastes of quality. read more

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Heytea announced BOGO matcha drink that's a limited edition collab with upcoming wicked movie. I arrived just before 12 and surprised to find that the store is open and staff is in full gear already. There's less than 5 ppl in line but the staff taking the order is really slow and had trouble getting the correct change when the person in front of me paid in cash. I waited more than 20min for my drinks when there's at least 10 ready made drinks on the counter and when asked, they simply replied that those are for online orders. I feel like they shouldn't be prioritizing online orders... The drink itself is matcha and jasmine tea based with a pomelo/dragonfruit cloud. I got it at 70% sugar and thought it was enough sweetness and a good mix of tea and citrus flavor. Would recommend! read more

Heytea - Collab drink with wicked - Tea Rooms Near Me - Boston, Massachusetts

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Wanted to try this place because of Lisa's hype. Apparently she likes the blue cloud matcha so that's what I got. It's good for beginner matcha drinker but it's definitely not for me. The coconut impart is refreshing though. We also got a decaf blue fruit tea with mango. It was tasty at the first couple sips but my kids didn't really like it and we ended up wasting most of the drink. What bother me about this place is the service. I paid for the drinks. Receipt was printed. They made my drinks but didn't call our numbers. I waited for a while and then asked them. The cashier told me I need to show my credit card proof that the drinks I paid for went through. So I had to log into my credit card app to show her before I can grab my drinks. This is such a terrible service even when my receipt said PAID WITH CREDIT DEBIT CARD. Thanks goodness there's no heytea where I live but even when they come, I wouldn't return bc they're just your average boba place. read more

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It's a tiny store with extremely limited seating (seated capacity max 6) so don't expect to linger for too long. However, the interior is very brightly lit and feels modern. I ordered the supreme matcha latte, which was priced at $7.99 (pre-tax). I also requested less ice and 50% sugar, which were the right calls. I picked it over the triple matcha latte purely because it has the "recommended" status next to it on the menu, and I'm glad to say that even in retrospect I think it was a good choice. The menu states that it has matcha cloud - I had no clue what it was, but I was extremely impressed to discover that I really liked it (and coming from someone who doesn't like cheese foam!). The matcha itself was also not at all watered down, which can be common with iced matcha lattes. Overall, I thought it was a great drink and highly recommend. It lost a star purely because of their menu (or lack thereof). There's always a line here, so good customers should be deciding what they want to order before they get to the front - except there is no visible menu in the store, except flat on the counter right in front of the cashier. There are screens above the cashier's head that would make prime menu-viewing spots, but they spotlight exactly 3 drinks and don't even switch to the menu on a preset timer. I also couldn't find the menu online and was basing my "best guess" on the Boston Allston location's (third party) menu, which turned out to be priced incorrectly. Finally, even when I did reach the front and check the menu, my drink didn't state that it included jelly - but my drink did come with jelly! I'm not a fan, so if I had known that jelly was an ingredient, I would've requested to leave it out. read more

Heytea - Supreme matcha latte & cloud crisp grape - Tea Rooms Near Me - Boston, Massachusetts

Wait time was about 20 minutes, and then another 20 for our drinks to be ready on a Sunday afternoon! Super tiny store and the line took up basically half of the inside, with the line going outside into the hallway. Very little seating, I think about 6 people were able to be seated a time (you can sit on the window sill as well, but I'm not sure if that's considered seating). The barista was really helpful, they spoke Mandarin & Cantonese and let my family know what to order for our first time at a HeyTea, and according to our preferences. However be aware that they do not offer alternative milk options here, all of their drinks are made with whole milk! My little brother enjoyed his Mango Grapefruit Boom, he enjoyed the bits of sago and the milky texture of the drink. The matcha latte I got was not bad either, it was the right amount of sweetness and thickness without it feeling like a typical coffee latte! I enjoyed how rich it was. My mom enjoyed her passion fruit blast, it was a very refreshing drink in the July humidity. read more

Heytea - Triple Supreme Matcha Latte, Mango Grapefruit Boom, Passion Fruit Blast - Tea Rooms Near Me - Boston, Massachusetts

I came for the BOGO deal for the new mochi longjing latte. I waited about 15 minutes to order and then another 40 minutes for my drinks. Heytea has notoriously small store fronts making it really crowded when people are waiting for their drinks. I wasn't a fan of the longjing tea itself, but paired with the cream cheese foam made it taste better. The mochi was a little difficult to sip through the straw. Overall, I wouldn't wait this long again, but if there wasn't a long time waiting I'd come back for their mango drinks or jasmine latte. read more

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I'd like to start by saying that I'm a big fan of HEYTEA overall; however, this was by far the most disappointing experience I've had at any of their locations. If you're looking to get HEYTEA in Boston, I would recommend the Allston location instead. This location appears to be consistently overwhelmed by online orders, regardless of the time of day. While I don't fault the staff personally, there was a noticeable lack of organization. I placed an in-store order for three drinks on a Friday around 3:00 PM. Although there was no physical line, we were informed there would be a 30-minute wait due to online orders, which was understandable. After waiting 30 minutes, we received only two of the three drinks. We waited an additional 15 minutes before asking about the missing drink, at which point we were told they had run out of mochi. While running out of ingredients happens, there was no proactive communication or clear solution offered. We were told they would make an alternative, but after another 15 minutes--during which we watched other orders being completed--we still had not received our drink. When we followed up again, we were told the drink would be substituted with sago or another topping. However, this still did not happen until we asked yet again. Ultimately, the drink we received was not what we ordered. Instead of the winter special mochi milk tea, we were given a plain hot milk tea that was significantly different from what was advertised and ordered. Overall, the experience felt disorganized and poorly managed, especially given the long wait and lack of communication. read more

Heytea - Inside - Tea Rooms Near Me - Boston, Massachusetts

Love the matcha cloud coconut blue with coconut jelly, 1/2 sugar, 1/2 ice. One of my favorites ever! read more

Heytea - Matcha cloud coconut blue - Tea Rooms Near Me - Boston, Massachusetts

Unfortunately I don't get the hype with HeyTea. For a location on Newbury St where you can easily walk a block and get boba from a different place, I didn't find anything special with the tea here. Other issues I had- the store itself is way too small for the large crowd that it attracts. There's often a line to order and a line to pick up which becomes very confusing inside the cramped store. I didn't notice the servers calling out orders when they ready, so it depends on you keeping track of your order timing. Each time I've stopped by, there is always a 30-45 minute wait on drinks. read more

Even with grand opening today -- it was very well organized. Drink qualities the same as their other stores! Excited for an option in the city and on Newbury st. They're giving away free boston keychains (limited) and running a BOGO during opening weekend (6/13-6/15) But I'm already a big fan of their drinks so this deal is a bonus for me. My go-to are the Coconut Mango Boom and the Mango Grapefruit Boom. There's a couple of seats inside to people watch as you wait for your orders. It's a pretty small storefront but very efficient. read more

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Heytea is always a hit but be ready to wait 30-45 min. I got the Mango Cloud with giant chunks of mango, mango slush, and cheese foam. I went with light ice but I think regular ice would have been better so it was more slushy. The store is constantly packed with people waiting for drinks so there's usually no place to sit. read more

Heytea - Mango Cloud - Tea Rooms Near Me - Boston, Massachusetts

Very very busy! I went on a rainy Sunday afternoon, and the small little store was packed to the brim. The wait times were running 20 minutes behind, so we placed our order and went to the store nearby to shop. Came back with our receipt to get our order, and it was ready. The black tea latte and supreme matcha latte were delicious! Despite it being a little pricier than other bubble tea places, the quality of the tea and matcha were great and the drinks did not disappoint. read more

Long wait for the drink but short to order. Had the mango bloom cloud and that was amazing with mango chunks and sago. It was delicious and not overly sweet. Cute cups and prints. read more

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Awesome drinks super busy. So very busy. Small space. 6-7 employees making so many drinks. read more

Heytea - Tea Rooms Near Me - Boston, Massachusetts

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I got the coconut mango boom as people have told me they are mostly known for their drinks that are non-tea based. A lot of my friends said to get the coconut mango boom which I did but got it with less sugar and less ice. Maybe it was hyped up too much by my friends or needed to get it with no modifications but I thought it was average. Also there's a sign that says to download their app and order online outside to avoid the line. I downloaded it and it said the online ordering for this location was down. A few people in line also did it so that sucked for all of us. read more

Heytea - Busy inside as the online ordering system was broken - Tea Rooms Near Me - Boston, Massachusetts

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There's a lot of hype brands that come around that seem nice in the beginning but end up fizzing out after a year. I think HeyTea is the exception to that pattern. I've had HeyTea in china before, and I fell in love with the natural, healthy, tea based drinks that they served. There was transparency in additives like sugar and syrups, which are customizable. So when they popped up here in Boston, I was stoked and lined up to the try it. My favorite is the mango grapefruit sago. There's real mango and grapefruit chunks topped off with refreshing jelly and sago. It's not too sweet since I ordered minimal sugar. The service is a well oiled machine. I highly recommend the pick up option in the app to enter and edit quickly rather than waiting around for 20-30 mins. It's a small establishment, so don't plan on sitting down or getting work done in the space. Great spot! Highly recommend read more

Heytea - Tea Rooms Near Me - Boston, Massachusetts

Lady at the register today got multiple orders wrong ahead of mine. Surprise mine is wrong too. Order entry rhe wrong drink compared to whats requested Wait a while, notice all the drinks piled up and numbers on screen served. No number announcement is fine, so I grab my drink "Sir!" If you aren't going to notify me, then let me self serve read more

Quite possibly the worst most inefficient boba shop in boston. Every time I go, I order ahead on the app because if I order in person, it would take twice as long inside that tiny warm shop. Even with the app, the time estimations are never accurate. You have to plan at least an hour for your order to be ready. The drinks are good, but not worth waiting almost an hour. The Allston location is so much better. read more

I came for the opening day BOGO and it was an 1.5 hour wait. Lovely service and great drinks! The staff is enthusiastic and very sweet. read more

Heytea - Hey tea on Newbury street - Tea Rooms Near Me - Boston, Massachusetts

Absolutely horrible. Waited 45 minutes and then the person handing out orders at the bar spilled my drink because he picked it up by the lid and then asked if I still wanted it. I asked if he had a napkin or a different lid and he said no and then said "well what do you want me to do about it?". I don't know, sir. I don't work here. He then offered to pour it into a different cup which resulted in losing half the toppings and mochi that I paid $9 for. First and last time going here -_- read more

OMG. I had to wait more than an hour just to get a drink, and they were preparing other orders before mine. The order numbers were not even being called in sequence. The entire place smelled like rotten milk mixed with bleach. It was honestly nauseating. And to make it worse, the drinks were not what I expected at all. If you're reading this review, do yourself a favor and go somewhere else. You'll get the same quality drink -- if not better -- without wasting your time. My friend was in a car and she got a nap and woke up and feeling refresh. She usually uses melatonin for sleep, but this time she didn't have to. Her eye bag are showing significant improvement. read more

Had the Mango Coconut Boom with less sugar and regular ice. Was one of the best drinks I've ever had! Not too sweet and the mango bits were super fresh. This location was super efficient at getting drinks out even though there was a super long line, I was able to get in and out in about 20 minutes. Minimal and nice decor on inside. read more

Heytea - Mango Coconut Boom - Tea Rooms Near Me - Boston, Massachusetts

Heytea is so YUMMY. Everything tastes super fresh and delicious. We went during the grand opening for the BOGO deal and tried a few drinks -- all of them were great. I got the Mango Grapefruit Boom (not in the pic), and that one's definitely the best in my opinion. They move pretty fast even with a crowd, and the workers were quick but still respectful and organized. There's not much seating inside, so it's more of a grab-and-go spot, but honestly worth it for how good the drinks are. Would definitely go back for sure & so happy there's a newbury location! read more

Heytea - Grape Matcha Jasmine - Tea Rooms Near Me - Boston, Massachusetts

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Wait is way too long, and the boba itself is not that special to warrant that long of a wait time. They have countless drinks on the counter and way more workers than their competitors, such as Gong Cha (which usually has 2-3 workers at a time), yet still cannot find a customer's drink and leaves everyone waiting in a tiny room for 20-30 minutes at a time. Really good, not worth 30+ min tho read more

Heytea - Tea Rooms Near Me - Boston, Massachusetts

Listen, the drinks are SOOOO GOOD but somehow I had a 25 minute wait time for 2 drinks? They were slammed, but still, 25 minutes? I would definitely go back when I'm around Newbury St and go again (assuming I had 30 minutes to hang around the area waiting for a drink). read more

Extremely cramped space with big lines but the staff work HARD and they are professional. Each drink is created perfectly and taste of real, fresh ingredients. There is a bit of a wait though despite their best efforts (both in the line and then making the drink, expect more than 30 minutes). Make sure to keep your receipt or some proof of purchase so they can match your order when they call your name. Expect to take the drink to go. read more

Ok, so I never leave reviews for any restaurants, but I've constantly had bad experiences at this location. I have worked in a busy cafe before, and I understand that sometimes the place can be understaffed, but this location always seems to be understaffed. The staff who are on the clock also don't work efficiently at all, and they don't have the best attitude when dealing with mishaps that they've caused. Today was especially bad as it took over 45 mins to prepare my order, which is totally fine, but even when it was ready, they took 20 mins to get it out, which caused my drink to melt. The staff giving out the orders was taking so long to get each drink out, which really confused me because you just have to get the person's order number, find the drink (which should've been done), and give it to them. After 2 people got their order, the staff member left and went to the back, and no one was giving out the drink (which was already made) for 10 mins. The staff was also working at a speed that felt unreal. As someone who just wanted to get their drink, they were moving at an ungodly speed and ignoring all the customers who LITERALLY JUST WANTED TO GET THE DRINK THAT WAS ALREADY MADE!!! If it wasn't made, I understand, but you have to just give out the drinks, and that's it. I'm not sure what was so complicated about this task. But overall, they could use better management and a system to deal with these orders and train their staff better. read more

I'm so thrilled that there's finally a Heytea in downtown Boston! This location is perfect when you're shopping and need a refreshing drink. I got my usual coconut mango boom, and it was absolutely perfect. Totally consistent with the drinks I've gotten from other Heytea locations. Unlike other Heytea locations, this one doesn't have the computer screen with your order number on it so you have to rely on them calling out your number which caused a little confusion between the worker and me when she called my number out and then told me it wasn't ready yet, despite it being right in front of her. Other than that little kink, I had a great experience and will be back! read more

I think this is everyone's current go to place and for good reason! The teas they use are delicious and the grapefruit cloud bloom is my favorite. The toppings that come with it ( sago I think it's called) is super fun! Be sure to have a lot of time though, you may have to wait an hour for your drink during busy times. read more

Not only was the service extremely slow, the cashier was extremely rude. Would not recommend going to this place.

Writing this review in hopes for some operational improvement with how this location handled their customer and some backlog. I was so excited to try Hey Tea because I had seen it positively promoted by family and friends around the country. We came in to order a drink before beginning a commute home. After we had already made the order, we noticed that the shop was full of people with tickets in hand and no drinks. We noticed people in the hallway also in the same boat. How long was everyone waiting for their drinks? Asking a fellow customer they shared they waited about 30 minutes already. The next number they called was another 30 numbers behind. My friend overheard a staff member say it would be a 30 minute wait for the order, which we wish we knew would be the case when we took our order. We had a time constraint and unfortunately never got our drink. It would've been appreciated if they could have shared a wait time in person and in app so customers could decide if they wanted to wait. I'm hoping to try it again in the future or another location for a better and more effective experience read more

Ordering from Heytea is quick and easy, especially through their app, which makes pickup super convenient. The drinks are like Asian desserts in a cup -- refreshing, flavorful, and made with quality ingredients. However, the app or online ordering system is sometimes unavailable during busy times or when the system is down, which happens more often than it should. Still, when it works, it's a great experience. read more