Steep Thoughts: Florence's Quest for (Her) Perfect Black Milk Tea Note - we went during their soft opening weekend, when they were running a BOGO deal. Black milk tea: 1.5/2. I got the black tea latte, less ice, minimal sugar (which is basically 30% sugar). This is a solid milk tea. It's very milk-forward but still light, pleasant, and almost fruity. It was appropriately sweet for the requested level. Other drinks: 0.5/1. Good variety of fruit teas and milk teas. The "cloud" drinks are topped with sea salt cheese foam, while the "boom" drinks are essentially slushies. The Cloud Yumberry and Crisp Grape Boom were both delicious, but the drinks are very expensive for what you get. Ambiance: 0.5/1. Calming decor, although the music was a little loud during the soft opening. There are some benches and chairs indoors, but the tables are few in number and tiny in size. Not a good place to work. Service: 1/1. Order at the counter. Drinks came out pretty quickly despite the soft opening, although there was quite a long line to order. Total: 3.5/5 read more

Soooo this place has been known for the long wait and let me tell you its true lol. However the drinks are good, but I wish they do a bit better with the way the annouce the drinks are ready because it take too long for the drink to be make then it come to someone completely different that not sure whom drinks belong to. Welp but drinks are good so thats the reason why people always come back. Just make sure you on a good and open day schedule if you decide to order from Hey Tea read more

Hey Tea - Bubble Tea Near Me - Irvine, California

Eh. I'd skip this one, Irvine has way better options. I came here in the middle of the afternoon and attempted to order the supreme brown sugar bobo milk tea, but then was informed that they were completely out of boba. Kind of surprising but no big deal. I decided to get the guava green grape instead. I was really disappointed by it. The drink isn't tea-forward at all, you can't really even taste that there's tea in it. Beyond that, the flavor of the guava was okay but it was more sour than it was sweet. read more

I typically visit the Jeffrey location since it's only a five-minute drive from my home. However, when I learned that my favorite drink, the King Jasmine Guava, was out of stock there, I decided to make the trip to this location instead. This spot offers more parking options than the other one, which is a plus. I placed my order through the app and arrived for pickup. They were just as good as those from the Jeffrey location, and the staffs were friendly and welcoming. read more

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Cloud crisp grape - much more bland than I thought it would be. Blended with mild grape flavor and mild cheese topping. Kale boost tea - not bad read more

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LOVE Heytea!! Everything I've tried always feel so fresh and healthy. Even the teas have so much aroma and the best floral flavor. It can be pretty hectic. I would say the employees don't give the best service, but they are always hard at work to get the drinks out ASAP. The interior is always clean and the tea smell is heavenly. I love this locations modern interior and the fact that there is seating which their other Irvine location does not. I always recommend one of the booms and the matcha tea! The kale tea is also so good and healthy. Love that they added this location since it's more convenient for me! read more

Hey Tea - Mango Pomelo Sago Boom and Yumberry Boom - Bubble Tea Near Me - Irvine, California

Absolutely no customer service no personality to anyone that works there. They do not talk to you. They don't communicate unless you try to get their attention and force them to talk to you. Their online app wasn't accepting orders. They open at 11 AM. It was 1110 it kept saying they were closed. I couldn't order their kiosk. Inside of their store was turned off. The employees were not paying attention to anyone standing in line trying to order. I had to communicate that they're online wasn't working, and another kiosk was not on they took my order barely spoke to me. They had a lot of drinks just sitting there not calling anyone. It took me 20 min to get my tea and it was just meh nothing special read more

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LOVE LOVE LOVE this location is a lot less busy than the other Irvine location. Better parking too.

This is my second time trying hey tea and it did not disappoint. We ordered the coconut mango boom and the pistachio king jasmine. - The coconut mango boom was delicious - it tasted very fresh, refreshing and not too sweet. The fun toppings kept the drink interesting. - The king jasmine milk tea was fragrant and the pistachio foam tastes just eating a real salted pistachio! I ordered through the app and it was ready by the time promised when I got there. This is more of a grab and go spot and casual. Overall, I had a great experience and would come back. read more

Cute shop and beautiful presentation, but honestly the tea itself was disappointing. The drink was too sweet and fancy, and I could barely taste any actual tea flavor. Service also wasn't very welcoming. read more

Grand opening day 9/26 Showed up at opening at 11am and the line wrapped around the plaza so I decided to bounce Came back after work at 4pm and lowkey the line was still diabolical (end of the line was right at the edge / around the corner of Poached Neighborhood Kitchen) There were security guards outside corralling everyone and maintaining an orderly line which was greatly appreciated Understandably, the inside of the store was crowded and hectic, but still clean and all the staff were super friendly in spite of the lines and pressure I imagine they're facing. There's one long table and a few small square tables with limited seating inside that would make for a nice space to chill and chat with friends once the lines and crowds die down It took maybe about 30ish minutes to get from the end of the line at the corner edge of Poached to order and another 10ish min to get my drinks which IMO could be worse all things considered Matcha Cloud Coconut Blue and Mango Grapefruit Boom were both great! There's literally zero difference in taste or quality compared to the Walnut location so a second HEYTEA in Irvine is an amazing addition read more

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6/29/26 was the employee joking?! he gave me a hella small straw like 3 mcdonald's coffee stirrer straws attached to each other. it was so hard to drink my king jasmine guava and got no zest unless i made an effort to get the cream top. that was my favorite part of sipping on this drink.. had to suction 2x the usual just to get a decent sip. read more

Hey Tea - king jasmine guava - Bubble Tea Near Me - Irvine, California

Great because the lines are short! Helpful if some of the staffs were more knowledgeable about the difference between similar drinks. For example, what is the difference between King Jasmine Milk Tea vs Jasmin Milk Tea. read more

Hey Tea - Menu as of 02/22/26 - Bubble Tea Near Me - Irvine, California

I cannot believe the level of unprofessionalism I experienced at the Irvine Heytea store. I specifically ordered a drink without cheese foam and emphasized it clearly. I waited 30 minutes, only to receive a drink with cheese foam. When I politely asked them to remake my drink and refund the price difference, the staff member -- who claimed to be the "supervisor" -- immediately started yelling at me, insisting it was my fault, and refused to refund anything. She printed a new receipt but still refused to give me the difference. When I asked for her name, she said, "I'm not giving you my name" in the most rude and dismissive tone. She even insisted I needed the original receipt to get a refund -- which is ridiculous -- and only reluctantly agreed once I mentioned the order number. I have NEVER been treated this way at a bubble tea shop. The so-called "supervisor" was completely unprofessional, rude, and aggressive. Corporate management needs to step in and train their staff. This was supposed to be a simple tea order -- instead, it was a nightmare. Avoid this store if you value basic customer service. read more

EXPECT TO WAIT 30+ MINUTES | THEY PRIORITIZE ONLINE ORDERS I love the HeyTea off of Jeffrey, though I don't get it often because the line is usually long. So imagine my excitement when I noticed the newer location have no line and my friend from out of town was here. SERVICE We got to order quickly, but then I noticed that the order board was full of other numbers even though no one was ordering in person. It took about 40minutes until we got our drinks, which was really frustrating. I noticed the other HeyTea location shuts down their online ordering when it gets too backed up, which would be a nice courtesy to implement here. DRINK QUALITY We both ordered the coconut mango boom half sweet. The sweetness level was pleasant and I would do again, but I noticed that it was a lot icier. The other location is really smooth and also had more of the sago in it. IF I HAD TO go back to this location... I'd order way ahead of time ONLINE and also get maybe a hot tea to avoid ice blended drinks. read more

Hey Tea - The whole board is full of online orders with one in house order. So just order online or you'll have to wait a long time. - Bubble Tea Near Me - Irvine, California

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Went at opening and placed an order at 11:04a. I did not receive my order until 11:30a My mango drink was already melted. They had staff but you could tell they were not managing time well. I wouldve preferred a refund tbh. Drinks were mid after that experience read more

It was ok. I think it was overpriced and mediocre. Nothing bad and nothing so phenomenal. They were also slow with having our drinks ready. No place to sit. I don't understand the hype. read more

Tea is oversteeped. Ordered a jasmine tea and it was barely drinkable. Another one of those boba tea places that add sugar, milk, and other flavors to mask the taste of their badly brewed tea. Don't go here if you want actual tea. read more

I don't usually leave reviews, but this had to be said. I waited in line at Hey Tea for almost an hour, and while the drink itself was actually good, it was definitely not worth that kind of wait. The line moved painfully slow, and there was no communication from staff about how long things would take. It just felt super unorganized, like no one really had control of the situation. Watching people who ordered after me get their drinks first didn't help either. Again, the drink tasted great--no complaints there--but there's no way I'm spending an hour of my life for it again. Good product, terrible experience. Do better. read more

Nice and beautiful teas. Taste really great. The staffs offer wonderful services. Recommended! read more

Hey Tea - Bubble Tea Near Me - Irvine, California

Had to order on the app because their iPad wasn't working to take our order--Waited over 20 minutes for 2 drinks on a Wednesday. Our first time at this location and my girlfriend's first time at this chain. Extremely disappointing. Won't be coming back. read more

Hey Tea - Bubble Tea Near Me - Irvine, California

I took just one sip of my drink and realized there were multiple plastic shards inside. I tried calling the store this afternoon but no one answered. read more

Hey Tea - Bubble Tea Near Me - Irvine, California

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Horrible, HORRIBLE pick-up experience. Do NOT order using the app - it WILL get neglected. Heard one worker ask another if they were making pick-up orders, he said nope. There were many pick-ups who were WAITING AN HOUR for their drinks. For context, this was a weekday afternoon. Placed my order at ~3:20, app said estimated wait time 20 mins - got to store at 3:30, expecting to wait a bit. That's fine. Except every group who came into the store and made in-person orders (counted at least 15 people cuz there were 2 groups of 5, and at least 4 other groups of 2 that came by) in my first 20 mins of waiting. They were all gone with drinks in hand when I asked the counter at 3:50 how long my drinks were going to take. There were at least 4 others who were waiting for their pick-up orders, a few with numbers before mine (and for one or two drinks only). Person at counter looked at my number, looked at the empty cups behind him with stickers on them, yelled "OH SHIT" and then went on to make more drinks. Another 20 mins later (55 mins after i ordered online), they finally started processing pick-up orders and I got my drink. Ridiculous, RIDICULOUS wait for drinks using pre-made ingredients considering there were 5 people making drinks. read more

Hey Tea - Bubble Tea Near Me - Irvine, California

Love that they have a 0 cal sweetener option ! I always get the mango boom and it is so refreshing. Their jasmine teas are fragrant and strong. Long wait tho so be mindful of that read more

Waited 50 mins for a drink. The Jeffrey location is way more efficient. Would not cone back here. read more

Hey Tea - Bubble Tea Near Me - Irvine, California

I went here a few times and I really like their coconut mango boom. I wish the mango bits were not that sour, but I guess it's because mangoes are not in season rn. The green grape was okay. read more

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Slowest location ever. Workers just standing laughing while we wait for way too long for 2 drinks. AND they got my drink wrong. Added random toppings and didn't remove the ones I requested. Horrible location. read more

I have never known thirst quite like the thirst I experienced at HeyTea today. I placed a mobile order for three drinks five minutes before arriving. But after waiting for what seemed like forever, I finally approached an employee to ask about my order. It turned out one of my drinks had apparently been forgotten and never made, so they offered to remake it, but by that point I had already spent nearly half an hour standing around staring longingly as other people who had come in and ordered AFTER me got their drinks. From the moment I placed my order to the moment I finally received all three drinks, 31 minutes had passed. For a mobile order. For three drinks. The drinks themselves were good, but nothing could make up for the time I lost. read more

I like HeyTea's black milk tea, and wanted to branch out to other drinks. As a matcha lover, I got the cloud matcha latte with default sugar, light ice, and brown sugar boba. Absolutely avoid this though if you are a ceremonial matcha fan. There is only the slightest and most minimal hint of matcha in this drink. I honestly don't even know how to describe the flavor because it just tastes like sweetened milk. You can also tell by the very light and dull green color to assume this is low quality matcha, in contrast to vibrant green in high quality matcha. You can get stronger tasting matcha elsewhere for the same price. Will just stick to their other drinks. read more

Hey Tea - Cloud matcha latte - Bubble Tea Near Me - Irvine, California

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I love this place!!!! The mango booom is soooooooo freaking goood! They're always busy but they're pretty kind and respectful about it. The ambiance is normal to me, I am just here for the drink read more

I've ordered from this Hey Tea location around ten times before and usually had a good experience, but my last visit was honestly really disappointing. Something really needs to be improved in the management and order handling. We ordered online, arrived at the store, and the app kept showing "preparing," so we waited. Our order number eventually appeared on the in-store screen as preparing too, so we thought everything was fine and continued to wait patiently. After another long wait, we noticed people who arrived much later than us already got their drinks, so we asked the staff. That's when we were told, very casually, that our order had been cancelled because they were "out of mango." The problem is: the app never showed it was cancelled at any point, and even worse, our order number was still being displayed on the store screen as if it was being made. We showed the staff our app, and clearly something did not match what they told us. They then called the "manager," who looked at our order and only at that moment processed the refund in their system. There was a very casual, almost routine apology, but it honestly didn't feel like they really cared about what happened or about the fact that we had already waited so long. We were told they had already closed and couldn't make the drinks anymore. What made it more frustrating was that one of the drinks had actually already been made, yet the first staff member didn't mention it at all. It was only when the manager noticed we were clearly upset that they decided to hand that drink to us. By that point, we had already wasted nearly an hour based on misleading app and in-store screen information. Tbh, mistakes happen and I fully understand the team must have been tired after a long day. But the frustrating part wasn't the mango being unavailable - it was the lack of transparency, the initial attempt to brush it off as "already refunded," the misleading order status, and the fact that after waiting so long, the attitude still felt dismissive instead of genuinely apologetic. read more

Recently tried Hey Tea! LOVED IT! You can't tell what it is on the outside but when you step in it'll all click. Grab and go authentic matcha that's delicious! You cannot sit here, but you can grab one of the most delicious matchas you'll ever have on the go! read more

It is extremely unorganized. I placed my order at 7:32. So many people just waiting for their orders. Lots of drinks on the counter. They don't tell you when your order is ready, you have to look at the screen to see if your order number is done. Then when you go up to get your order, the worker is looking at every drink to find yours. I finally got my drink at 7:50pm. He just hands it over without a thank you or smile or anything. I got the King Jasmine Guava. Not worth the price or the 20 min wait. read more

The new location is really clean, with pretty good service! It does take awhile, but I think it was because the people in front of us ordered quite a few drinks. Mango Coconut Boom was my favorite, but I was worried that since the location was new, they didn't master the drink yet. However, I was wrong! It is on the sweeter side, but I recommend. read more

Hey Tea - Mango Coconut Boom & Triple Matcha - Bubble Tea Near Me - Irvine, California

Coconut mango drink delicious and refreshing. Long wait in line somewhat discouraging

Genuinely skeptical bc of the reviews, but i tried the san diego location and i was craving it so bad!!! I had an okay experience, very convenient and happy to know i live down the street from here. Hopefully they figure out management because it seems like the core issue as an ex-barista myself if the main issue is efficiency. read more

Good drinks but ridiculously slow service. It takes 30 minutes just to get an iced tea. too many other options in the area with the same products where the service is a lot faster. read more

It's unbelievable that there isn't a number to call the shop. When I picked up my drink and placed it in my car, it seemed fine. However, after about 5 minutes, the drink started leaking, spilling all over my car and clothes. I couldn't even call to get a refund because we were already on the road. As you can see, the cup has a hole in the bottom, which caused the leak. read more

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Love heytea so much. Their butterfly tea mango coconut boom is my f Ave. Their matcha drinks is delicious too. The wait is a bit long but overall thr cafe is modern & clean. read more

Good tea. Extremely slow. I waited 45 minutes for my drinks. not worth imo. rather go to tastea