Came here twice, I had two drinks and it was just foam. No actual liquid inside, the overall place seems disorganised. The workers are stressed out and so dissociative with the customers but I don't blame them because they have so many task to do! Overall this place definitely needs better management and communication. read more

I had a really disappointing experience at Heytea. The service was slow, the staff seemed uninterested, and my drink tasted watered down. For the price, I expected much better quality. I wouldn't go back. read more

My gf loves it, always a huge line here. I tried a sip or 2 and it's definitely high quality stuff. Is it worth the price?

I ordered online, the wait time in the app is not accurate at all. I arrived and waited an additional hour and a half on top of the estimated wait time. If you order on the app, just come when they notify you that your order is ready read more

After posting my review, Heytea reached out and offered me free drinks as an apology for the incident. I really appreciate their follow-up and willingness to make things right. Thank you for taking responsibility and addressing the issue! read more

Hey Tea - Produce sticker in my drink - Bubble Tea Near Me - Irvine, California

Ridiculously overhyped. We ordered two drinks and then waited as customer after customer was served before us (including our friends who arrived minutes before us and were served 30 minutes prior to us). 45 minutes later, our watery swill of tea and some substance with a faint grape aroma arrived. Needless to say, we will not be back. read more

Ordered on the app online. 2 drinks and it took an HOUR. It wasn't even busy. Truly the worst boba shop experience I have ever had in my entire life. Workers here are managed poorly or either super incompetent. Manager definitely needs to get fired because I don't get how the owner of that branch could make any money whatsoever with such slow turn over. Drinks suck too! Quality is different substantially to the Jeffrey location, just go to the Jeffrey one and don't waste your time and money. read more

Arrived about an hour before closing and was a little worried after reading the reviews. It was very busy and the staff were juggling a lot of orders, so the wait was around 30+ minutes. That said, I really liked my drink. I got the coconut mango blue, which is great for anyone who's lactose intolerant. The price felt reasonable for the quality of ingredients and the size of the cup. I finished it so fast, I'd definitely come back! read more

Hey Tea - Coconut mango blue and Tiramisu Tea Latte - Bubble Tea Near Me - Irvine, California

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Got a yummilicious scrumplicious coconut mango blue! Very nice workers and the ambience inside is very aesthetically designed

Friendly customer service and clean facilities. Tried the kale and jasmine milk tea and they were exceptionally tasty. You get the actual jasmine tea leaf aromatic flavor. Delicious read more

Hey Tea - Hit milk jasmine tea and kale tea - Bubble Tea Near Me - Irvine, California

Love their tea. It's not very sweet and the jasmine aroma when you walk into their establishment is just amazing! Always crowded so use their mobile app to order ahead for pick up. Much faster. read more

Wanted to try this place since I was in the plaza. They ran out boba. Sigh. What kind of establishment runs out of boba

Some of their seasonal drinks like tiramisu milk tea are amazing like 10/10 but usually they only have them on menu for certain periods, the standard menu stuff is good but not great. I hope they keep the tiramisu milk tea though. read more

Love their matcha latte. Always buy for my daughter and wife. But the wait is long. They sometimes can't be order on mobile

The drinks are fine but the speed of service is awful. It just isn't worth waiting 20-40 minutes for a drink depending on when you go with so many other options in Irvine. Employees also take forever to hand out drinks that are complete. read more

We came here twice, and each time we waited close to 40 minutes. They were always out of something, which is just ridiculous. They didn't let us know ahead of time that they were out of items like tea and jelly, and they didn't say anything until we had already waited about 30 minutes. read more

First time here amd honestly quite disappointing. Service is slow and I understand getting swamped from time to time but honestly the rate that drinks actually come out needs to be improved upon. I've been here a little over 30 minutes and not even a dent in the order screen progression. read more

30 minutes after ordering for a drink is diabolical. no way it should take that long. it wasn't even busy inside the store

Hey Manager, Have you stopped by and checked out this location? They are super unprofessional here and unorganized. Your workers don't even know what they are doing. Half the time they look lost. The place is unsanitary. Things are messy. Machines are blowing smoke and breaking when making teas, lids of teas in the fridge are uncovered. Very disgusting. read more

The customer service here was awful. I was behind 1 person in line and waited for over 5 minutes to finish their order. Standing there i assumed there would be somewhat of a wait since i saw the cups piling up on the counter, but I did not mind. The problem came once it was finally my turn to order (they don't let you see the menu until you get up front which i think adds to the wait time) but again that's okay. the employee did not greet me, i had to greet her with a smile like i was the one working but again that's okay it probably was a long day and i understand since i have worked in customer service before. i say my order and the rude employee stares at me and says "you're going to have to wait 23-25 minutes" again no problem but then she says "are you sure you want to wait that long" with the rudest look on her face. i took a second to think as i didn't appreciate the attitude. i kindly declined and she responded "mhmm" with another rude look on her face. i went next door to jamba juice and the people working there were so nice. im glad my money went to a better place. read more

The drink was okay. The only downside was waiting 30 minutes just to get it. And they made it without checking the final result. They forgot to put sago in my drink. The staff was like, "I remember I put some sago in there, but let me remake your drink." Such a waste of time. read more

Hey Tea - The place - Bubble Tea Near Me - Irvine, California

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Excessive wait times. I've visited this location a number of times, expect 20-30 minutes for your drinks (even if it's seemingly empty). I have had waits after ordering for over an hour before so if you choose to spend $8 on a drink be prepared to take a nap. Thankfully the manger offered me a free drink, but for that I waited an additional 20 minutes. *Order ahead, ordering in person is a nightmare.* read more

Regardless of whether the drinks are good or not, if you are a boba shop that takes 30min+ to get two drinks out you are doing something wrong. It's a drink, not rocket science. Edit: got drink after 40 minutes. They got the order wrong and didn't remove cloud like I requested. Drink is mid. read more

Drink is good. Go to Jeffrey location though, they're faster. Ordered hey tea and then din tai fung in costa mesa to go, ordered hey tea first since I know they take forever. Din tai fung was ready first, picked up, went to hey tea after, quote was it was going to be ready in 20 minutes and it wasn't ready until an hour and 15 mins later. Never trusting that again, if you're in a rush, just go to Jeffrey. They will be true to their estimated time. Idk what these guys are doing here. Tipped well and nothing. 4 mins? Be ready to wait an hour lmao. Client next to me also waited over an hour. Give a better estimated time wait. read more

Gave them 2 stars instead of 1 because my regular jasmine tea was good. But I also canceled my order cause it took 35 minutes and only 1/3 drinks were made. They ran out of apples to make the Kale booster drink. But failed to let me know at the beginning of my order. Mind you they just open at 11! How can you run out of supply when you just open for an hour. The other thing is the employee was picking up all the cups bare hands from the top of the cups with their fingers inside the cups. Instead of holding it on the outside to move it down line. Overall I would go to the other Heytea location in Irvine on Jeffrey. They're quicker even though it is a smaller store too! read more

Slowest store, employees just playing and laughing while orders piling up. When it does, it takes 2 hours+ for 2 drinks.

Heytea never disappoints. The drinks are consistently high quality, with rich tea flavor and fresh ingredients that you can really taste. I love that the sweetness and ice levels are customizable, so every drink feels made just for you. read more

Hey Tea - Heytea never disappoints. The drinks are consistently high quality, with rich tea flavor and fresh ingredients that you can really taste. - Bubble Tea Near Me - Irvine, California

Drinks are decent but the workers need to use their brain and tell customers the wait is over one hour for one simple drink. So ridiculous. I should have just cancelled my order and asked for a refund at this point. I understand things get busy and can be overwhelming, but the productivity level here is far below zero, and cashiers should let customers know if there's anything over a 20 min wait for a drink. Management needs to fix this flawed system and either hire more workers or let people know there's an absurdly long wait. Also, everyone (customers) crowds at the front and are inconsiderate of personal space. I was sitting on a chair waiting and I had multiple butts in my face. read more

I took out the ice from my matcha to save in my fridge for tomorrow morning. This is how much of the actual drink was left in the cup. This for 7.99? read more

Hey Tea - Cloud coconut blue - Bubble Tea Near Me - Irvine, California

Long wait time and mediocre drink but I do feel bad for the employees who seem overworked

Came Thursday around 11:30am and had waited over 30 min for our 3 drinks. When I went up to check, not sure if one of our drinks was given away but our other 2 just sat there. When I let them know, I see the cashier was struggling with not only taking orders but also packing and calling out ready orders, while one girl just took her sweet time cleaning cups, just standing there. Especially during a time when lines were starting to get long and orders started to pile up, this storefront clearly needs some better management and organization.. when the third drink was done, it still sat there with my other two until I came up again. If I hadn't said anything, we probably would've waited much longer... Extra star cause the drinks are at least good, with great tea flavor in both the matcha cloud jasmine and cloud magnolia latte. Hope they work out a better system. read more

Came here with my boyfriend around 9pm there was no line, they took my order and never called my number. They skipped over it. Then when I went to go ask a male employee took my drink and stuck a straw in it and drank it like hello where's the professionalism. Also my boyfriend and I were the only ones that weren't East Asian. The bay area one's have better professionalism and service. read more

Slowest service ever. Waited starting at 10:30am. Fine. They open at 11:00am... counting from 11:00 (as soon as I ordered) it took 44mins to get my two drinks. Worse, over 20 customers got their drinks before I did and when I asked about how long it'd be, the employee told me they had run out of an ingredient. How?!! I ordered as soon as they opened and should've been one of the first to be served. But no. Of course not. I had to watch people get their orders long before I finally got mine. Should not have opened at all if you don't even have the ingredients to make orders. Unprepared, unprofessional, deceitful, waste of my time. I asked how much longer it'd take. Response? "Should be out in 5mins." Another 25mins later, I get my drink. No apologies. No updates. No rush. read more

Now I remember why I don't come here. Waited more than 30 mins for my two simple no fluff drinks

Literally the best... Same iconic cheese tea latte and fruit tea from China, friendly staff, and even the storefront smells the same as the stores from China lol. Love the once in a while BOGO deal and new menu items! read more

Save your time and go to the Heytea on Walnut avenue. The workers are simply incompetent. They somehow managed to take 30 minutes to make my drink (I had to go up to the counter and found out they just forgot about my order) and what was supposed to be a slush was melted by the time they handed it to me. Additionally, it's more expensive and tastes worse in general. Terrible excuse for a fantastic Chinese chain. Overall, Heytea is a great chain, go to the one on Walnut Ave if you want to taste what it's supposed to taste like with competent employees that remember your orders. read more

I had a disappointing experience at the store on. I waited nearly 20 minutes for just two drinks, and the staff seemed disorganized. The cashier had a visibly bad attitude, which made the experience worse. The female cashier had long manicured nails and was handling items without gloves. When I asked for a bag, she just handed it to me and expected me to pack it myself, and threw the straws in before I even finished packing. I felt like I was doing the staff's job. If your staff can't even provide the most basic level of customer service, they shouldn't be working in this role. Food- 5 Service- 0 (worst cashier ever Ambiance- 4 read more

I ordered a mango coconut boom around 8:45. The TV kept saying my drink was being prepared, but then the message disappeared. I assumed it was ready, so I went to ask, but they told me it would be a while, so I waited. After asking multiple times if my drink was ready, I finally received at 9:20 -a lukewarm drink that wasn't even mine. My drink was never made. I understand that I came close to closing time; however, there were many other customers there too. It was very frustrating to see people who ordered after me receive their drinks first. If I hadn't asked, I don't think I would have ever gotten my drink. read more

so yummy!! service is great and the inside is so well decorated and clean. I LOVE HEYTEAAAA

This was my second encounter with Naomi, and unfortunately, both experiences were horrible. Every time I come in to pick up an online order, I'm met with an attitude and unprofessional. Today, she clearly saw us come in and wait for assistance, but she chose to ignore us while she was obviously doing nothing. After waiting for long enough, we had to directly asked her for help since other employees were doing their jobs, then she gave us an attitude. It's disappointing to deal with such consistently rude service. read more