Shopped over the phone and had my microwave in a week , installed , no mess, excellent installation…read moreservicemen , will definitely call them first If any of my current appliances need replacing !

We chose Automatic Appliance because we prefer shop small rather than big chain stores. My husband…read moresent a link and I ordered. Working with Matt was seamless and easy. Staff went above and beyond to get the old fridge out and install the new whirlpool refrigerator.

When pricing appliances while I was building my home, the decision was an easy one:…read more Could I have purchased the products for less elsewhere? Yes, but I felt the advantages of purchasing from Campbell & Keeler far outweighed saving a few dollars (which if you amortize over the life of the appliances, the difference is negligible). And Keeler appliances have not proven me wrong! Advantages: * Supporting our local businesses is important. * Service -This was an important consideration when I was deciding what company to purchase my high-end appliances from. I have had a few issues with my Sub-Zero and Wolf appliances. Each and every time Gordon Keeler responded immediately to my service calls. Most recently my Wolf Microwave/Convection oven stopped heating just days before the Christmas holiday. Gordon was at my home the same day I called to access my issue. Parts were ordered and the appliance was back in order by Saturday afternoon. I know I would have been without my second oven had I purchased appliances anywhere else and especially from a big box store. I would not consider buying appliances anywhere else. Thank you, Gordon & Keeler Applicances for saving Christmas dinner!

Great local family-owned appliance company with smart, personable people and fair prices.read more

I contain multitudes…read more 1. I enjoy the modern world. I like being able to go to a website, filter all my options, see all the specs of a product, select which one I want, pay for it and get it delivered without having to leave my house, or sometimes even talk to a person. 2. I also love supporting local businesses. I like being able to call a number where a human being (a really nice one named Leah) picks up the phone right away, and can answer all my questions. I like when someone like Leah can tell me what they have in stock that fits my needs, and how soon I could get it delivered. I like that Leah can give me a good price, and I like that the price includes delivery, installation, and taking away the old item that I'm replacing. I really like that the item in question (a fridge) got delivered when they said it would, and that there were no problems, or hidden charges. If #1 above resonates with you, HL Snyder is probably not the place you want to shop. Their website has a few options, but you're not going to be able to see their entire selection, and handle everything online. You may have to speak to a person, or go into the showroom. If #2 sounds like you, give HL Snyder a call, and they'll fix you up very nicely.

Edit to add: Ethan, you were the one who attempted to "fix" and "install" this unit. YOU are the…read morereason for all these bad reviews. I hope other owners in this company step in and prevent you from running it into the ground. I gave Sohns multiple opportunities to fix the issue but other consumers should know how you practice business and that even with purchasing the extended wareanty, they are not bound to call you for that service. At the direction of the company you sell the policy for, it is not recommended we call you directly and the entire process goes faster if the consumer contacts them directly. They are also aware of the service issues in the more recent years. I'm sorry you can't find my order(s) but you also can't change your attitude or the past so you looking up my order would be of no help to anyone. Sohns used to be the place to go but with the younger generation taking over, they do NOT provide the same level of service. Ethan told us that installation was an "extra service" they offered and after coming back 3 times, still could not install the appliance correctly and refused to get the correct parts for proper installation. We offered to pay for installation, which is when we were told they do not offer that service. DO NOT CALL SOHNS FOR YOUR WARRANTY. CALL THE COMPANY DIRECTLY AND ASK FOR ANYONE BUT SOHNS to come repair your appliance. They sell it like it has to be them, but it doesn't. Buying local is no longer the best option. POOR customer service.

I have shopped at Sohn's for 35 years. I needed a vent repair and stove repair on my stove and…read morehood. Last October, they came and then ordered the parts. About once a month, I'd call for a status. The answer never varied: "Your parts are on order." In January, the stove parts, were in, so I said to go ahead at least with that. They failed to adjust the air/fuel mixture corectly.In March, I called and was told the parts for the vent were never ordered because they didn't have the serial number. I called the manufacturer, and had everything within twenty minutes. I called Sohn's, who then had me re-hash the entire story. They were going to charge me a service call for that repair, and another one for their faulty stove repair. My advice? RUN. Mama told me not to do business with people who refuse to tell the truth.

Had my stackable washer/dryer replaced today by Ackerman's. My dealing with this company from the…read morevery beginning was one of efficiency, professionalism and reliability. They called to let me know when the appliances would be in and when they would be installed. No excuses, no delays and no nonsense - they were right on target which is unbelievable in todays market when everything is on backorder. The installers were clean and very respectful of my property. Whatever problems they encountered they handled without any hassles or extra cost. I highly recommend this company. Maria C

I first purchased appliances (SubZero reefer, Asko dw, Viking range) from Ackerman's in 1999, I had…read moreheard beforehand that their motto was "If we don't sell them we don't service them", which is logical, given that our rural region's authorized sales and service centers are generally separated by ~30 to fifty miles. I chose them over a competitor twenty-five miles closer to me because of their reputation for honest dealing and skilled service technicians. Over the past twenty years, I have found this to be the case. I recently replaced my original dw with a new Asko from Ackerman's, whose technician and I ran into problems that called for an oscillating saw (neither of us had one and it would have taken an hour to locate and obtain one from a neighbor) but were solved with hammer, chisel, muscle, and skill (none of it mine). Really impressive.

I made a special request on a delivery, a stackable washer and dryer. it was to exclude the 500…read morelbs. delivery person as I was afraid he would injure himself on my property and/or damage my property. I spoke to the owner at length on this, to include cancelling the first delivery date so that he could accommodate this request. The owner pushed back at this request originally, but ultimately acquiesced; even saying he would have to deliver it himself. Today, the appliances and delivery crew arrive which included the excluded delivery person, one of a two man crew. I should've refused delivery. I immediately called the owner to express my displeasure, and his response is "I forgot, sorry.". I start expressing my displeasure in no uncertain terms and he states, "I'm sorry, you've never made a mistake?" "What do you want me to do about it?" This was not a mistake, he purposely refused to accommodate a customer's request, violating the most basic customer service premise. And to compound it by lying has sent me off the deep end. If he had said there were no other choices on delivery personnel, I would have gone somewhere else. And he knew that, which is why he was deceptive. And this was not the only problem with this transaction. No call back, the order went to back order for a month with no notification from the business. Two stars because delivery person Jeremy was capable, the other guy was literally on the verge of a coronary, and he wasn't even doing much. I bought an entire kitchen from this business previously (previous owner), and my only recourse is to never do business with this owner again. And what makes matters worse? I want to do business with local businesses----but my experience doing so, to include this guy, is they don't employ good business practices, this interaction as an example----very disappointing!

I went in to Besko a few weeks ago thinking I was going to have buy a new Sub Zero. They talked me…read moreinto letting them come and service one of my existing SZ's and insisted I did not have to buy a new one that they last for 30 years. Vinny came out and was awesome and now I'm good to go without having to buy a new SZ. They saved me 9k!!! He even put booties over his shoes before entering my home. That's the type of service you expect and they deliver. Can't say enough good things about them.

Have previously purchased fridge/range from here, and Jesse and Nick did a wonderful job getting…read morethem down my driveway in the snow. I subsequently ordered Miele stackable washer dryer set and Jake and Don did another great job getting them in and installed. I would have given a 5 star review on both appliances and delivery but the stupidly expensive green european Miele washing machine arrived from the factory with an error code that required service under warranty. Took almost three weeks to get resolved with one diagnostic service call and one repair part service call. Having said all that, Alex the service guy was aces! Would do business with again, communication was always great, probably wont buy another Miele product though...

Jake was the delivery person for my (very heavy) induction stove. He and Don were great. Prompt,…read moreexpert and very pleasant!!! They are a lot of the reason why I will only buy appliances from Earl B Friedman from now on. Why go to Lowes when you can go to (local) Earl B. Friedman!!!

Doing home remodeling using a contractor. I was able to speak to a delightful associate In flooring…read moreNikki who actually spent time explaining the various styles of flooring available and what to avoid. The Ordering and pick up was easy and 2 pallets of flooring was delivered to my contractor outside the location. Everything from floors, lighting, locks we purchased here and having a good contractor helps make things come together. Friendly staff even asked if we needed help (which we did). Way better than in Brooklyn.

Ordered a door for delivery. Got notifications that it was on the way then suddenly they chose not…read moreto deliver. I called customer service to get an update, they left me on hold for 30 minutes and hung up. They're lazy, pick and choose when to deliver, and couldn't care less about customer service. Shameful.

Always go to Earl B Feiden's for appliances. Got our oven, and refrigerators there. Always good…read morepurchase, would come back again.

Repeat customer here. I have found Feiden's to be a solid company that sells excellent brands with…read moregood service. They are super good at communicating and showing up exactly as expected. Thomas and Jamie did a great job installing my washing machine today. Thank you so much!