Fabulous customer service. Friendly, helpful, responsive and just plain nice. We needed a few…read morereplacement parts and they were able to get them for us. A pleasure to deal with.

I am going with a different provider due to timing concerns (I wanted to get my wood stove…read moreinstalled sooner than later and they were busy) but from start to finish, I've been impressed by the excellent customer service of Cracker Mill. Lori was patient and helpful. I forget the name of the man who came to inspect my home and discuss wood stoves, but he was kind, incredibly experienced, and generally supportive. I wish I could have gone with them and financially supported them. They seem to be a great business doing great work.

JP Chimney Services just completed a rebuild of our chimney. From the initial assessment and…read moreestimate to job completion the communication was detailed and frequent. The pricing was competitive and the most affordable. The crew was courteous and professional . The end result exceeded our expectations.

Chimney clean and bricks redone. And the 30 years that I've had my stove. This is the first…read morecompany I found so polite, clean and a very thorough job. I highly recommend them.

A great team! after getting a super high quote from someone else, Tri County was recommended as a…read moresecond opinion. They were responsive, efficient and thorough, and came in at a great price. They were straightforward and pragmatic in their estimate. The work was done quickly and without any issues. They completed the work I requested, and brought me up to code! Great job.

After 2 years of an unusable fireplace! We officially have a wood burning insert!…read more When I tell you this has been a LONG road! 3 chimey companies wouldn't touch the job, we have an old house and a very BIG request! We didn't want a huge stove that took over the living room. We wanted somethint that fit in our existing space! We didn't want to convert to gas or electric. I felt so defeated! Then my mom was behind a truck one day. Tri-county Chimey builders. She said it can't hurt to call them. So I did, Frank and his son in law Anthony came out in November todo an estimate and see if they could do it. "This is a BIG Little job he said. we need jack hammers to remove parts of the brick. We need to remove the damper and the flu to run a liner. But it's not impossible." What I heard was he could do it! So I got all my ducks in a row and called him Thursday last week. He came back out to the house same day! He said we could do it Tuesday! Today with lots of tools and experience they made my BIG little job come to life! In the spring they are going to completely re-store our original chimney! Which is stone and not brick! Again a job NO other company is willing todo! While my house is small it feels like home, my husband & I want to keep as much charm as we can! So if you need a Chimey repair man Frank is your guy! Have a Chimey you never used frank is your guy! Have a job no one else wants Frank is your guy!

First, I believe their correct address is 1785 Route 44, Pleasant Valley, NY 12569. Tel is 845 635…read more3132. The owner (I think) is Bill Wing. I assume the listing info is incorrect because they are not thinking about the influence of the Internet or of Yelp. They sell wood burning fireplaces, fireplace inserts and Pellet stoves. I am a customer and they have been honest and knowledgeable. I do not hesitate to recommend them.

I bought a wood-burning insert from Heat Survival in Pleasant Valley several years ago and was very…read morepleased with both the help I received in selecting an appropriate insert and its safe installation. Recently, when I needed a replacement part, Javier could not have been nicer or more helpful --tracking it down, keeping me updated, calling as soon as it arrived, and giving helpful suggestions. He even checked the part before I picked it up to be sure it was correct and in good condition. The customer service is exceptional, and I feel confident relying on their advice to keep my insert safe and working well.

A crew from Absolute Precision recently completed work on our chimney including replacement of…read moredamaged bricks, new bluestone cap, and installation of liner. From beginning to end everyone we met was professional and courteous. Mike gave us a detailed quote and explained everything that was needed and why. Chris and the crew were able to start work sooner than anticipated and completed the job in less time than originally expected. They left the area looking better than it did when they arrived - everything clean, neat, and back in place. My husband is very particular about how people work on our house because he usually does the work himself, but working on a two story chimney was not something he was equipped to do. He was very happy with the way the crew worked, how careful they were about the roof, siding, and gutters, and the great job they did. A big plus in our book. Reliable, quality work. We would definitely recommend this company. Quality workmanship with professional and courteous service.

We had a leaking chimney which led to water coming through our ceiling. Mike at Absolute Precision…read moreand his team did an excellent job identifying and fixing the issue quickly. I highly recommend them. We have been leak free for 6 months despite the heavy rains we've been getting all summer. Glad we used Absolute Precision and they will handle our chimney needs going forward.

My husband and I recently purchased a house with a chimney in poor condition. We called Hudson…read moreValley Chimney to have them come out and inspect it. Kelly answered the phone and was very pleasant, professional and helpful in facilitating an appointment and explaining the process of what the inspection would entail. This was very helpful as we have never had a chimney before and weren't sure what to expect. Eric came out for the inspection and was very professional and explained everything in detail. Despite this, there unfortunately was still a misunderstanding on our end. We reviewed the reports and decided to get both the creosote treatment and boiler liner installation. Dave and Matt came to do those and were friendly, efficient and clean. Later, when my husband looked at the work they did, it did not appear to be what we were previous told it would be at the initial inspection. We expected masonry and busting through the cinderblock and there didn't seem to be any of that. We wanted to make sure they were doing what we had been told they would do. We called and spoke to the owner, Robbie, who listened attentively to my husband's concerns. He very professionally and calmly explained the misunderstanding and apologized, explaining that honest work and customer satisfaction is of their upmost priority. We were very impressed with how he handled this and left the conversation having 100% faith in this business and its service people. He even came out again to repair some cracks that had formed once the cement had dried. Robbie went above and beyond to make sure we were satisfied customers. It is rare to see such dedication and commitment in customer service! Thank you for your quality work in restoring our chimney!

Don't let the sooty stuff fool you; Hudson Valley Chimney runs a clean ship. A clean tarp is placed…read moreand all of the tools are maintained in a clean fashion. HV Chimney has been the only service I've used since purchasing my home 17 years ago. And Larry has been my go-to for advice and insurance that the job was properly managed. On this cleaning trip, Larry thoroughly inspected and cleaned the wood burning insert they recommended and installed a little less than a year ago. I didn't expect it to be a big job since we've used the fireplace just about four months in 2025. ( I almost put the service off a bit longer to save a few bucks.) My safety minded brain would not let me. THE DAY OF THE APPOINTMENT: my stove was not in use for months over the warm weather, so we we able to proceed. TIP: DO NOT USE UOUR FIREPLACE FOR AT LEAST 48 hours and insure there are no hot coals or they will need to reschedule for safety. We were ready to proceed. I'm glad I kept my appointment because more soot had built up in the nooks and crannies than was visible. SAFETY FIRST!!! Larry did his usual thorough examination and cleaning an left my living room tidier than he found it. I am considering options for a second fireplace that we decommissioned nearly 15 years ago. Larry took a close look and offered several great options for me. He's honest and Kelly at the office is wonderful and responsive, too. If you are lucky enough to have Larry work on your home, have the black coffee ready. FIVE STARS!!!

Keith is on top of things! Promptly returns calls. Good…read morelocally run business. Recommend! Will update this review after install.

Forget these guys! All they want to do is sell their merchandise. They only cherry pick the easy…read moreone-story houses with one fireplace. "Sorry, we don't have time" once they find out there may be anything complicated. As a result, I would never do business with them for anything. Call Ashes to Ashes out of Windham if you want excellent service.

Friendly service we've used for years. It's nice to work with someone who knows our house.read more

More than excellent chimney cleaning at a reasonable price, Devon is knowledgeable and Honest…read more Also, very clean and did not leave any dirt. He communicated clearly that I Don't have a $15,000 problem in my fireplace chimney, and I Don't have a $5,000 problem with my oil burner flue, which is what Hudson Valley Chimney claimed! I was cautious about a big ticket rip-off, and did not engage that company to do the Unnecessary repairs. I am so glad I got an honest second opinion from Jimminy Peak! Thank you, Devon. I appreciate you. You are welcome at my house. I'll call you again. Honesty is the Best Policy! Helpful?