Thank you for changing my one star review to a five star review! This all happened as a result of the outstanding customer service I received from Brian. From start to finish he made sure that the service I should have received, I now received tenfold! The delivery crew was fabulous as well, on time and with updates, setting everything up with care and with a quickness. Thank you again Brian for changing my opinion and allowing me to continue to do business with Earl B Feiden! read more

I have to agree with other reviewers mentioning how awful the installation process went. The purchase was super smooth because I did my homework and knew exactly what we wanted down to the model numbers. What really buttered my biscuit was them telling me my 220v outlet was not working....so, I hired an electrician to come out to fix an outlet that turns out was working perfectly.....($189.95) minimum house call charge. Also they had issue with the drainage for my dishwasher.....had a plumber come out to tell me they only needed a $2.75 PCV flange to get past their installation Issue. This is not the experience I expected and apparently purchasing a Heavy Duty Washer and Dryer, a Refrigerator, a Dishwasher and an Induction Stove ( which came out to more than a couple bucks) all at the same time does not warrant sending out installation people with more than one installation under their belts. We're not likely to use them again. Mostly because of the Electrician thing read more

My husband and I ordered a new dryer, and Raj and his associate were fast, professional, and did an incredible job. They removed the old and had the new one in within twenty minute. I recommend them without hesitation read more

Sales people are fine. Installation crew has no idea what they are doing; absolutely terrible! We have contacted them several times and still struggling to have our issues resolved. No, I do not recommend. read more

Always go to Earl B Feiden's for appliances. Got our oven, and refrigerators there. Always good purchase, would come back again.

Not.replying to me. He asked a question.asking for serial number of the refridgerator. I provided that information and kept never heard from him again even when I followed up several times. read more

We needed a stove. The store part was fine, enough so that a unit was purchased and the sales man was efficient. So we asked for an early delivery. After a week without an oven we get the call from Rodger around 8am that they are looking at between 1 and3pm. Our issue is we needed to call the main office to see where they are and it's 5pm. There has not been any phone calls to let us know what is going on. Turns out they had to return to the just completed installation for an issue and an alternative install is going to pick up our unit, another hour and still no call. Finally the get here and fly through the install , currently I find there delivery people need some training. I expect better dropping a grand, I have to go level it, just ask you read this, make sure you expect communication read more

Repeat customer here. I have found Feiden's to be a solid company that sells excellent brands with good service. They are super good at communicating and showing up exactly as expected. Thomas and Jamie did a great job installing my washing machine today. Thank you so much! read more

I would highly recommend working with Earl B Feiden for all of your appliance needs. Mark Feiden, Bob Gombel and the rest of the sales team are amazing to work with. read more

The front load washer I've dreamt about was delivered today. The three fellows who came to bring it up to our second floor and hook it up were great! Ben V, ,Keith and Tolli in truck 2 , we Thank you!! Our delivery was as scheduled. Our salesmen was knowledgeable in guiding us to the best machine to suit our needs. read more

We contacted Feiden's to have our refrigerator repaired. Our service technician, Ben, arrived promptly and quickly fixed the problem. Ben was friendly, knowledgable, and extremely professional. Great customer service! read more

The servicing of what they sell is awful. We bought a refrigerator from Feiden 7 years ago. When the freezer started to fail we were told it needed a new icemaker. $800 later we had one. A month after that we noticed that it would NOT STOP MAKING ICE (I have to keep shoveling it out). Four hours after the service man - not his fault - came and spent time on the phone with the manufacturer and confirmed that the new ice maker was faulty, he called back to tell me it was not under warranty! I have called command central 3 times in three weeks trying to get the damn thing replaced and been given the run around every time. Look, I can shovel the ice out and survive, but when you pay $800 for something you expect it to work properly. To add insult to injury, they also charged me $194 for the diagnosis and to tell me that I needed a new circuit breaker for my stove - something I could have been told over the phone. BTW, I never write reviews. In this case I had to. Feiden does not back up what they sell. read more

5/5 Stars! The installation team was professional, friendly, and efficient. They arrived on time, answered all my questions, and completed the installation quickly without any issues. They made sure everything was working perfectly before leaving. Highly recommend! read more

My new refrigerator had a couple of issues. Ben from the service department was sent to take a look. What a wonderful service person and credit to that business. He set the bar for all repair services. read more

We were treated so well from the moment we walked in the door. We purchased a washer and dryer and a great grille. We were listened to, were asked questions (some things we had not thought of) Our delivery and set up was great. Scheduling was easy. read more

Ivan and Justin were absolutely amazing during a recent delivery. They were so considerate of my house, not leaving a mark when removing and replacing a new refrigerator. It absolutely renewed my faith in people! lol Thank you R. Fountain for your honesty and assistance and making a bad situation into a positive!!! read more

Luis and Na'Zaire did a great job with delivery and set up of my new refrigerator. They were very careful to avoid and damage to walls and doors. Also did a super job with cleanup and carting away the old refrigerator. Keep up the great work. Definitely will ask for these guys again if I buy any future appliances. read more

Roger and Sheldon were exceptional. They arrived in my window and were very polite and professional. Installed and explained what I needed to know. Would definitely recommend. read more

In January 2021 I was making plans for a complete kitchen renovation, I visited Feiden in Latham and met with Ron Frantz. To make a long story short - Ron worked effortlessly to assist me in making the right choices for my new kitchen based upon MY needs. He LISTENED TO ME. Not many salespersons *listen* to you and hear what you're saying. Ron was helpful, very informative, kind, funny, smart and passionate about all things appliance. I LOVE my new kitchen AND my Thermador trio (dual fuel stove, dishwasher and microwave/convection/ speed oven). In addition to terrific salespersons, Feiden's tech service is exceptional. They come & diagnose, and they do NOT cheat you, they're honest and fix any issues, should any arise, unlike the big box stores, who outsource their service. Ron is a terrific salesperson and knows everything about Feiden's appliances. I HIGHLY recommend Feiden AND Ron Frantz. read more

Earl B. Feiden Appliance - Appliances & Repair Near Me - Latham, New York

I support local businesses and have been well served by Feidens in the past. called Monday and paid for a replacement refrigerator - ours no longer cooling. urgent situation. The fridge of choice got to the Latham warehouse by Wednesday. The delivery was scheduled for Friday 3-5. now 5:16 friday afternoon. Still no fridge. I was told to simply wait another hour - as though I do not have other commitments. Friday afternoon on an hot summer day after their shift is over and these guys are expected just to continue. We are now operating 5 days without any refrigeration. In the future I'll use a big box store for emergencies. with a deeper bench for deliveries they are more likely to meet their promised schedule. So disappointed read more

This place sale junkyard appliances . You get it home and a month later you have problems. Then it takes them 2 weeks to get out and fix things and sometimes even then it takes a few return trips to fix item. And don't schedule your day around there window times they give you. read more

my tec Derick was on time and courteous. He solved the problem with my dishwasher in minutes.

I recently purchased and had installed a new Electrolux dryer. All of the staff we had contact with were extremely polite and knowledgeable. My dryer was delivered promptly, and the installation was flawless. I will continue to use them for all of my home appliance needs. And recommend them to anyone else looking to replace their appliances. read more

Earl B. Feiden Appliance - Electrolux dryer via Earl B. Feiden's - Appliances & Repair Near Me - Latham, New York

Love our new refrigerator! thank you, Eric for all your help in the purchase! Awesome delivery and set up by Ben and Ivan on truck #2. They were friendly, courteous and very knowledgeable about the appliance and it's various functions. Thank you so very much!!! read more

This company sells products that may have issues prior to purchase. When the appliance breaks after 2 years a repairman will come promise to order the part (under warranty) and never does!!! Constant run around! DO NOT BUY FROM THEM read more

Recently had our Whirlpool Electric Stove repaired by Mike Mazz and he was absolutely incredible!!!! Wasn't going to stop searching until he found the problem to our stove, and he DID!!!!! We highly recommend his technician services for Earl B Feiden!!!! He definitely knows his stuff!!!! Thanks for being so persistent in your search for a POSITIVE OUTCOME!!!!! Cheryl & Michael Samborin 11/11/2024 read more

I purchased two appliances from Feiden: a Frigidaire induction cooktop and built-in oven. Great prices on both, less than Home Depot and Lowes. Because my kitchen was under remodel, they kindly delayed delivery until the cabinets were completed. Nathan was a great salesman who helped me solve a complicated problem with replacing my old stove in an old kitchen. My contractor did the installation, not Feidens. A problem with the connection shut the oven down after a couple of uses. Feidens sent out a technician, Will, who diagnosed the problem for me, took photos, and even talked to our contractor. Problem solved. Really excellent service all the way around. read more

We purchased a KitchenAid combination microwave wall oven at the Clifton Park location. Our salesperson, Nathan, was very helpful. Delivery was on time and the installers, Roger and Bobby were nice guys with a good sense of humor. The installation went well and took less than an hour. read more

I wish I had read the horrendous reviews of Feiden's before I was pressured, by what turned out to be my duplicitous contractor to purchase the expensive Thermador package . I thought it was important to support a local small business so I went in with blinders that they could have this awful quality control and customer service. I am writing this in the hopes of sparing anyone else from this experience. We bought the fridge, hood, dishwasher, 6 burner stove and the microwave drawer by Sharp. 3 of these appliances arrived with visible noticeable damage that took them weeks to resolve .The cavalier attitude of the salesperson., Ron, when I tried to seek his help on when I'd be receiving my new replacement door for my dishwasher, and his condescension of trying to tell me that is how the microwave appliance "is suppose to look" when I sent him pictures and video of my damaged warped and scratched control panel on the microwave drawerwas absolutely awful when I was in the middle of an already overly stressful kitchen remodel that was extended double the time I was quoted in part delayed due to Feidens. Ron told me matter of factly "we have damaged appliances we sell every week" when I expressed concern that my dishwasher had a large dent in the front. He also said "we just sell the appliances we don't make them" which Bradley Feiden repeated when I expressed concern about their awful quality control. Bradley then gaslighted me for asking why I had to wait so long forreplacement appliances saying we had to "prioritize people who did not have a fridge due the holidays. " Of course nobody wants someone not to have a fridge at Thanksgiving but this doesn't mean I should have to wait 4 weeks. It took them over a month to switch out the door on the dishwasher. My very expensive refrigerator arrived with a missing screw so the handle wasn't able to be installed, disgusting sticky dark grey adhesive covering the entire front and sides of the appliance and broken shelves inside. This was not a new appliance. My contractor's crew received and accepted this disgusting appliance. I would not have if I had seen this condition but I was at work when he installed this. I had to look at this for over 4 weeks and deal with pulling open the freezer drawer on both sides of the appliance since it had no handle. Never once did Ron or Bradley sincerely apologize for my awful experience. I had to talk to over 5 different people in the repair department and continually repeat the issues because none of the communicated with each other to set up my repairs. I had to have them come 3 separate tines to fix this situation. There was no regard for the time we had to spend talking to repair repeatedly or taking time out of our week to be home 3 separate times for 4 hour blocks of time from 10-2. Basically your whole day is tied up. When they came to replace the door on the dishwasher they didn't reattach the appliance so the entire machine tipped anytime you opened it. How can there be this much carelessness? Please save yourself from the aggravation and do not shop here. Even the good reviews here are taking about repairs. New appliances that are quality should not need repairs! Also, save yourself from a horrendous experience and don't take recommendations from them for contractors to work with because they are all working together to swindle you! read more

Earl B. Feiden Appliance - Damaged control panel - Appliances & Repair Near Me - Latham, New York

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Shaun saves the day. We purchased a brand new cafe line of appliances. The top dishwasher rack came in misaligned. We had GE repairmen out 2x's to fix it with NO luck. Called EBF where we bought it and they sent Shaun out to take a look. BAM! fixed within 10 min. Allowed us to keep our Christmas gathering a little less stressful not having to worry about doing the dishes by hand. Give Shaun a larger X-mas bonus EBF! read more

Thank you Feidens Appliance for such a great experience while purchasing our new stove, from the original sales person(George G) to the professional installers at my home, it made buying an appliance so easy. Thank you again Bob and Denise S. read more

I called Earl B. Feiden's Kingston location about purchasing and having installed a Miele dishwasher. Because the unit had to be placed a substantial distance from the sink, it would be a challenging installation, requiring new plumbing to and from it, as well as some electrical work. The initial folks I talked with ended up having Ron F. of the Latham store coordinate the effort to get this done, which included Mike Feiden, one of the business's owners, visiting our house to look at what was needed, as well as a visit by the owner of Arace Electric (in Kingston), all so it could be determined whether the installation could be done and what the cost would be. Arace did the installation, doing a great job at a reasonable price. Earl B. Feiden didn't charge anything for all the time they put in, and actually enabled me to get a $200 Miele rebate for the unit. The dishwasher is amazing. Everyone I dealt with at EBF was very capable, helpful, thoughtful, pleasant and responsive. A great experience, and you couldn't ask for better service from an appliance retailer. read more

My appliances are all from Feiden and the few times I've needed service, it has always been excellent. Our 10+ year old Maytag dryer had begun to make an odd, loud noise. Will knew immediately what was wrong, ordered a part and returned maybe two weeks later, this week, installed it, and also fixed the dryer vent attachment. The door seal on my twenty year SubZero fridge had cracks in its plastic 'gasket' and I asked about replacement during the first visit. Will ordered that and installed a new one on the return visit. I have only good things to say; they are polite, responsive, know what they are doing and do it well. Between supply chain problems and employee absences, repairs are difficult to manage these days. But Feiden deserves the five stars I'm giving them, and their employee Will made it happen. read more

I've had yet another pleasant experience in dealing with Feidens Appliance. All sales personnel have been knowledgeable and available. My recent installation by Dave and Jan was top drawer. I highly recommend Earl B. Feiden Appliance products and services. Carol Cheeseman Albany, NY read more

I purchased an oven through EsrlB Feiden Appliance! I need a service call and a representative by the name of Joe! I had to take the time to write this review because Joe was very very professional extremely kind extremely efficient. I've had nothing but a wonderful experience dealing with EB fighting appliance and his team are a real value to his business. I thank you for the work you did today and I highly recommend doing business with EB and appliance. read more

I just had my stove delivered today June 7 by Jimmy and Eze they were great. Jimmy explained everything and Eze put the grates and knows on.I bought my dryer 3 weeks ago. I dealt with Ken from Kingston Store on the phone he is awesome. I bought my washer from you guys 2 yeaers ago. I tell everyone about your appliance store your are the best.Thanks Pamela Georgiou read more

What a bunch of incompetent people running this business. Which eventually will go out of business because you just can't sustain a business with this kind of work ethic.. or customer service! First visit.: hired them to set up my dual function Viking in a brand new house. I only had one function and they did the job and left . Suddenly the oven stops working! Second visit: they send ONE worker weeks later( yep no cooking til they can get someone out!) to fix the problem but one worker can't move a Viking alone so it's a wasted trip for no reason! Who sends one person to fix a VIKING? It weighs a ton! Third visit: ( still not able to cook!!..)they fix the problem. The assembly was disconnected. Well GUESS who did that! The first people who came! Really you can't make this up. They sent me a bill for another $220 for the third guys visit to reconnect the assembly line the first guy didn't assemble correctly. Then threatened to report to the credit agency for not wanting to pay. Then I finally got a "owner" on the phone who promised to reimburse me for the last visit and send me a check back . No surprise! It never came! I called and asked and sent another email prior to posting this in good faith that they had just forgotten. But no reply so here is my truthful review! I'm going to report them to the BBB and consumer affairs DO NOT USE it will only cause you stress and more money!!!! read more

Needed a repair on item purchased from them. Excellent on every way! recommend completely Technician was Alex R fantastic. read more

To begin with, we purchased a new kitchen elsewhere and after 6+ years the stove, dishwasher and refrigerator broke down. We had purchased the Frigidaire professional series which I've renamed professional junk. Looks like 2020 strikes again for us. Sometime in July our oven decided to that it will only cook things at 450 degrees so we took a ride to Feiden's in Clifton Park to see what we could get. We had found one on sale that we wanted. They were on backorder for at least 90 days. They offered us the floor model and we jumped on it. It was delivered a week later and were very happy with the price & service. Next to give us a problem in August was the dishwasher which ended up leaking water all over our kitchen. Again we went to Feiden's and picked out an on sale model. The wait for this model was 2-3 months but if we bought a better model at $350 more we could get it installed in 2 weeks. That was a long 2 weeks without the dishwasher. When the day arrived for delivery I called the store only to be told it was on backorder. Backorder on an item that was in stock. We called to cancel the order a short time later. A few hours later Bradley Feiden called us with 2 solutions and guaranteed installation 3 days later. We chose the Bosch dishwasher (actually lower in cost) and 3 days later we were able to use it. Phewwwwww Well as luck would have it, about 5 days later the refrigerator decided to go breakdown on us. We went to the Latham store where the Bosch refrigerator that Bradley had suggested was located. We checked a few design choices and picked what we liked. Luckily it's in stock and was delivered a few days later. So yes I have all good things to say about Earl B Feiden appliances because they took care of us in our time of need. I can't believe that 3 major appliances went bad within the 3 month period. Let me not forget the delivery guys, Kudos to them, they were very courteous and fast. I've read some negative comments here, our experiences were excellent with customer satisfaction. read more

We were most pleased and satisfied with the delivery and installation of our new washer and dryer from Feiden's. Roger, Trevor, and Anatolli were very skillful and pleasant while they worked. I cannot say enough complimentary things about these guys and their delivery. Many thanks, we are most pleased with the product as we purchased it and had it installed. read more