This business is no longer Cocca's as it was brought out by Marcella's Appliance Center. It's still at the same location that Cocca's was. Our washing machine had gone to the happy hunting grounds and I had purchased many things from Cocca's in the past so decided to give them another try for a new washer. I was surprised to see that it had been taken over by Marcella's which I knew nothing about. My wife and I were greeted by a representative by the name of Peter Harvey, who was extremely personable and listened to what we wanted. I had done my homework in advance and knew exactly what brands I was interested in. Peter honored my interest in only those brands and proceeded to show us several models that fit the features I was looking for. We did end up selecting one of the models I went in looking for and found Peter to be a great representative not only did he explain all the features, but he showed us a model of the same brand that we wanted that was on a major clearance sale and actually had more features than the one we had actually looked at. In the end, we did end up purchasing the clearance model and there was an accessory that went with it and we got a price and I didn't particularly like the price so I asked them to do better and without hesitating Andrew, the customer service manager there took $100 off the price that I didn't like Sometimes you just have to ask the question. Andrew was really great about it. He didn't give us any attitude to make it look like he was doing us a favor. He just wanted to continue my previous relationship with the business. Because Peter and Andrew were so nice, we also purchased the extended warranty, which added an extra five years to the manufacturers Warranty. Normally I don't purchase aftermarket warranties, but the price was extremely reasonable, I thought, and the presentation was very friendly and not pushy at all. Peter set up for delivery within two days and so far the experience has been extremely positive. I may come back and post how the delivery goes since they are delivering the new one and removing the old one all for extremely reasonable charge. read more

This is now Marcella's of Albany. I bought my dishwasher there 13 years ago when it was Cocca's and I was pleased. Our Refrigerator died and we went to all the big box stores looking for a new one. Had lot's of information. Decided to add Marcella's to the list before we were done for the day. Not only did Ned, who took care of us, know more about the products we had looked at previously, their prices were the same or better. They charged less for warrentee and installation and take away. It was a no brainer. So if your in the need for an appliance, add them to your list along with the big box stores! read more

I have used Coccas for all my appliances needs for the past 30 years and have always had good service. The salespeople are knowledgeable and helpful and the service department is very responsive. Coupled with the fact they are a local family owned small business they definitely have my whole hearted recommendation. read more

Purchased a new stove, microwave and refrigerator. All had worked well until we had a problem with the refrigerator. We had service out for repairs 7 times and unfortunately the problem could not be repaired. Not only did we not have to pay for any repairs (because of their 3 year warranty) we received a new refrigerator without even having to fight for a new one. Frank the owner, was very accommodating and was very helpful. The two gentlemen that delivered the new refrigerator were courteous and helpful. They even took all the plastic off the appliance which sometimes can be difficult to remove. Thank you Cocca's! read more

I've noticed some not so nice reviews for Cocca's but I have had only a positive experience with this store. When I'm in the need of an appliance I shop around and bring Frank my prices and he always beats the price. All the stores have the same models and Cocca's beats all the big box stores where you definitely can't negotiate prices. So I definitely recommend stopping by and seeing Frank! read more

Cocca's Appliance - Frankly it's Frank! - Appliances Near Me - Albany, New York

We bought a fridge from Cocca's about 5 months ago. The unit was broken -- the door does not close properly and the ice machine does not work. we have had 4 service visits now from their repair shop (Appliance Man) and they have brought the wrong part over 4 times now. I asked them why they can't bring the right part and they are telling me that the manufacturer is sending the wrong part to them. I have called the owner Frank to help me resolve this. Lets see if the store itself comes through and can help my family have a working fridge. read more

Avoid at all costs. These corrupt clowns did an inept job installing the water line to the ice maker of our new refrigerator, which sprayed all over the wall causing a severe mildew issue that required a professional mold appraisal. But it gets better. When we purchased the refrigerator, a salesman said he'd have someone install it, but would state on the paperwork that it was a "customer install" so we wouldn't have to pay for it. Sounded like a nice gesture at the time, though I now realize it's a way to hold the customer responsible for an ice maker water line breaking and causing house damage. Clever, but also reprehensible. Sure enough, when Cocca's was contacted about the issue, an extremely defensive and nasty woman told us it was our fault for installing it incorrectly. When it was pointed out that we didn't install it, she denied that this could be a possibility. And now? $175 for a mold inspection, and another $200-$300 for a repair. Here's an idea: be a decent, forthright business that doesn't screw people over to make a buck, because in the end your reputation matters. Or at least it should. read more

I'll start with the okay: Employees Frank and Lori were polite, and made the process of me getting a refund smooth. I ordered a refrigerator from Cocca's and three months later, it still had not arrived. One employee gave me the run-around, like, "Sorry we just don't know where it is." So I called and asked for updates from the manager, and eventually asked for a refund. Finally, my family went to Lowe's and bought a refrigerator from there... it was delivered Three Days Later! We should have just went to Lowe's all along. Sharing this lesson. read more

Buyers be careful. I got a beautiful Thor oven from Cocca's as a birthday gift and one of the burners has not worked correctly since we got the oven. Something so expensive should not have to be adjusted every time you want to cook. We also received a different model than what we had selected in the store. The overall situation has been extremely annoying. After having it serviced several times for it to only work properly for a day or two I realize we have received a lemon and really feel taken advantage of. Sure, they will come and fix your issue - but you can enter a never ending cycle of back and forth with them with out a true resolution. We will be coming up on a year soon and the stovetop is still not working. read more

Buyer beware DO NOT buy a frigidaire refrigerator or buy any appliances from Cocca's appliances. This is my 4th replacement in 18 months. Yes you read that right, number 4! a lot of money for poor customer service and quality. I as most of you know am a big supporter of small business and went out of my way to be understanding with covid, supply chain issues, and employment shortages. We spent over 6k to have matching appliances for our remodel. The refrigerator ice maker last 3 months and stops working. Although clearly there is a manufacturing issue by frigidaire we are treated like the issue is unheard of and have to fight for a solution! Frigidaire (if you can even talk to a person) points the finger at Cocca's and Cocca's points their finger at frigidaire. We have been told by Frank and Laurie from Cocca's it must be a site issue and twice had Adam the technician/trouble shooter confirm it is not my house, not my water supply or my well. Frank the owner has offered no apology or compensation for my inconvenience/missed time from work. He is condescending and rude. No one from Cocca's or frigidaire follow up to communicate status despite many phone calls. Frank pretends he has no idea who we are every time we call than pawns us off to Laurie who offers excuse after excuse after excuse. This last time we told them we did not want the same refrigerator and were promised a different refrigerator. Today after months of excuses they delivered the same refrigerator. The only positive thing I can say 3 out the 4 times the delivery person Brian has been top notch, efficient and professional. Feel free to share to prevent this from happening to anyone else you know! #Frigidaire #FrigidaireStainless #FRIGIDAIRE富及第家電 read more

We noticed our fridge was not staying cold. we went to a few box stores and ended up at Coccas appliance. Frank the owner and Ryan the sales rep showed us options. Frank then said check other stores as well. We did and came back to see how long it would take to get a new refrigerator. Ryan said about 5 days. we said good but our fridge is failing. Frank heard the conversation and said we will give you a loaner fridge till yours comes in free of charge. Next day the loaner came in as promised.4 days later our new fridge arrived and was delivered. Coccas is a shining example of professional people with high integrity and one who makes a promise and keeps it. There are not enough words to say how great we were treated. We can say a big THANK YOU !!!!! Also there warranty was way better than the stores we visited.. read more

IF I could give a no star review I would. They will not call back they don't respond to certified mail. A joke frank says I will call back with info no call 3500 frigidaire was broke on delivery finally after 3 month with frigidaire they replaced frank did not help one bit. Had damage to FORNIO STOVE wanted to buy a new valance piece at my expense to make right. 2 months later many calls no info on price availability ect. BEWARE OF THIS COMPANY LOOKS LIKE STUFF IN SHOWROOM IF YOU COULD CALL IT THAT FELL OFF TRAIN BUT IF YOU GO TO THE CIRCUS WHEN IT IS IN TOWN YOU MIGHT SEE SOME OF COCCAS PEOPLE ON THE SIDE SHOW BEWARE BUY FROM A COMPANY THAT IS PROFESIONAL. read more

I bougt speed queen washer for my business about a month ago and when I bougt they said anything happen for we can come and fix we are local so after 1 month there ics coin stuck in that so i called them they said we can not help you need to call speedqueen so they will find someone to repair but at speed queen nobody is picking up call and Coca's saleas and service dept said we can not help you. This thing they never told me when I bought this. so be caful when you buy anything from them because take in written that they will service read more

we purchased a new refrigerator almost three years ago From Cocca's we had trouble with the ice maker and Steve from Cocca's came to look at it. He said it needs a new one but don't worry you have the three warranty. Steve got the part and came and installed it in about 20 minutes. the best part NO CHARGE, The three year parts and labor warranty is the best. I would not buy appliances for my home from anywhere else but Cocca's.... read more

I really like shopping at stores that are privately owned and/or local businesses. Cocca's was recommended to me by a friend that had purchased several appliances there previously and always had good experiences. I have always had good experiences with them. It's still a gritty somewhat sales-y environment, but they have a good selection, friendly/knowledgable staff and great customer service. The prices are on par (and often competitive) with the big box stores. Example - my brand new dryer was not working properly after the propane company came to install it. Turns out there was a manufacturing issue. Cocca's put me in touch with the warranty repair folks and they sent someone out immediately to figure out (and ultimately fix) the problem. I just went back there recently to purchase a new stove/oven and microwave/confection oven. I'll go back to them in the future if/when I need more appliances. read more

Tried this store 14 years ago. Had a bad experience. Wanted to give them another try. The store was a dump: dirty, crowded, couldn't view what they had to sell or what I was looking for. Asked staff specifically what I was looking for, after 5 minutes he was still searching. Was not a professional, welcoming business, visually or professionally. read more

Where else can you go,when shopping for appliances, and instantly feel like you just entered a friend's or relative's house? You know,the one who is a little rough around the edges,but as dependable and caring as the day is long. No Where. That is just a very small part of what sets Cocca's apart from the rest. Aaaaaand the Only One to GIVE FOR FREE A. 3 Year protection plan....????? Thank you Cocca's. read more

I ordered nearly $4,000 in appliances. The refrigerator was unavailable so I chose a replacement that afforded me $108. 00 in a refund. Four weeks in succession I called or visited the store asking about the refund. "The girls" were always the reason the refund was not processed. Today, Sept. 12, 2022 I visited the store. Spoke to a person, explained my frustration and his response was "that's nice". Unfortunately for him he needed to raise his obese body up from his chair to walk 10 feet to process the refund. I was not afforded even a hint of an apology but I was afforded the disdain and sarcasm from this employee. The only reason I ordered from Cocca's initially was because of Austin. He earned 5 stars read more

When my refrigerator died in January 2022, my husband and I opted to support a local business to buy a new one. Granted, we were in the middle of Covid, social distancing, show room closed, supply chain issues, etc., but we were pretty much forced to buy blind based solely on the dimensions I needed. Fair enough. Three year parts and labor and free delivery sounded good. It took a few weeks for the refrigerator to come in so we stocked a cooler with ice to store our food. Supply chain after all. The guys who delivered and installed were great. Very professional and they hooked the ice maker up to my water supply and made sure everything looked good. A year and a half later and the hose to the ice maker sprang a leak. Due to the heat and moisture we discovered a mold/mildew issue. We cleaned it up and had a mold inspection. While moving the refrigerator to double check everything was clean, the ground prong broke off. When we contacted Cocca's they were very defensive. We were told according to paperwork we were responsible for attaching the ice maker water line so "that is on you." I explained that, no, the installers did it. There was complete bafflement as to why that happened and it must be our fault. Fine. We got a junk product. Then the next helpful tip was to purchase a new grounding matrix cord and install it myself. After calling the supply place they recommended who did not know what part to order and watching a YouTube video on the "very simple" process of changing a power cord on a major appliance I opted to call another appliance repair company. I am sorry but next time I will have to go with Home Depot. read more

I just called your service department to report a service problem(leaking water hose on my new, under warranty, washing machine) and was told that you didn't have enough service people to send anyone out until next Friday. Kayla said and, and believe her, that she could not do it because of the time of year, implying that my situation did not require any kind of priority in that it wasn't an emergency(unless you needed clean clothes and was not fortunate enough to have a weeks supply on hand). At the age of 74, I bought the washer under warranty to assure that I would not have to wash my clothes on a washboard like my mom sometimes did in the 30' and 40's. Exaggeration to make a point. Frank, when you sold me the washer you made a big point of your service and warranty and how we will be well taken care of. Len Goldstein read more

I have bought all the appliances in my home from Coccas over the past twenty years. They triple the manufacturers warranty on most products and stand by what they sell. Better prices than the big box stores and staff that can talk knowledgeably about all that they sell. When we have had a problem with an appliance and needed to have the manufacturer replace it, they've provided great support to document our issues. I highly recommend shopping at Coccas. read more

I've bought many appliances from Cocca's over the years and have always had a positive experience with Frank and his team. We love our refrigerator and my washing machine is Awesome! Most recently we had to replace our double oven. I was nervous about it fitting in the space, but the 2 delivery men that came worked very hard to make it fit and it was not an easy thing to do. They had to be very creative to make it work and I was very thankful. I highly recommend Cocca's Appliances for all your Appliance needs read more

The 3 year warranty is the real deal! My 2 1/2 year old fridge was having a problem with the ice maker caused by a computer board. Part was unavailable because of all the shipping issues. Mr Cocca was able to get me a whole new refrigerator replacement. Highly recommend and would buy my next appliances from him. read more

I had a very good experience with Cocca's appliances. They are not the big box companies, that once you pay them your on your own. Cocca's gave me a fair price, came on time with my appliance, his workers were respectful of my home, did a proper installation explained the product to us. And I will be a repeat customer. read more

Terrible customer service. Don't buy anything from these rude people! Inferior quality appliances. Don't believe them when they tell you they're "giving you a deal"! read more

I bought a Electrolux washing machine fron Cocca's mainly for the 3 year parts and warranty. 28 months in the machine showed an error code August 12th, 2021 the machine won't fill with water. The Appliance Man, has come three times with a 2-3 week wait for parts interval, It still not fixed, November 18th. So, if you're like me, buying for the extended warranty, it's close to worthless. Have to run, off to the laundromat, again. read more

This company does not give you a time they are arriving until the day before. Ok, I get that. what I don't get is that the girl who answers the phone has the poorest customer service. when I asked politely about a time 2 days in advance so I can coordinate my work schedule, she said "everybody works, not just you". Excuse me princess? This is the person you get to deal with answering your phones, bravo cocoas appliances. Your service is trash and so does your customer service! read more

We purchased a Frigidaire Gallery refrigerator less than 3 years ago. Last Monday, we noticed it wasn't cooling. We called for service since it's less than 3 years old and still covered under their "3 year extended warranty" and were told it would be a week until they could come. I explained I have family staying with me and the holiday weekend coming up, and they responded "sorry, we're very busy." I ended up losing all my refrigerator items, all the meat purchased for the holiday, and most everything that I couldn't fit in my cooler. Coccas's service is supposedly coming tomorrow between 3 and 6, a whole week later. Unacceptable customer service!! By the way, their service company has an "F" rating on the Albany Better Business Bureau. My warning to others is, do not be persuaded by the 3 year warranty. The sales team may be great, but the service department is NOT. We will not purchase another appliance from Coccas in the future. read more

Thank you Cocca's to be the only appliance dealer to care that my refrigerator died 2 weeks before Christmas. They set up next day delivery for me on a fridge for a really good price. I would highly recommend them! read more

We went to buy a dishwasher. Was told it would be 2 weeks. After 2 weeks. I called. And found out their computer system was down. I called a few days later to speak to the sales guy who sold us the dishwasher. He wasn't available. I left my name and number and was told I'd receive a phone call back. That never happened. I called back again to be told that they have no idea when the dishwasher will be in. NO ETA. seriously???? Almost a month without a dishwasher!! We wanted to shop local. But that was a big mistake. read more

Ordered a range, dishwasher and range hood. Range was supposed to be delivered; but delays forced us to pick up. No issues with range. Oven hood was dented side to side. Called, they sent another to store. Went to pick up, it was wrong color. Said they would deliver correct color 2 days later, a week later I was still waiting! Dishwasher arrives 7 weeks post order; appliance man would not install after seeing older set up. Bring in contractor, he unboxes, and a cut right thru the bottom front of the dishwasher! Call them, request money returned, now I am so done with Coccas! Here we are 2 weeks later and the dishwasher (which they said they would pick up a week later) is still here, and now they have delayed again for another week. I truly tried to use a local small business, but cannot get them to commit to anything, or communicate! Just want my install $$ and the refund for this dishwasher returned. Stay away! read more

We purchased a Maytag washer and dryer on May 5, 2020 and were supposed to get a $100 rebate in16 weeks. It has been 31 weeks and no rebate. I followed all directions and have called the rebate center, prepaid card center, and Cocca's many times. Still no rebate or satisfactory explanation. Cocca's said they are not responsible. Cocca's should honor claim of $100 rebate read more

My last four appliances have been purchased from Cocca's and I could not be more pleased. Their great selections, competitive pricing, knowledgeable sales staff and professional delivery crews will keep me a customer for many years to come. read more

Who is this Harvey S from Wisconsin? Did you get that! From Wisconsin (wi), not Albany, NY. How is it that someone from outside a retailers area is allowed to post a political comment on Yelp? If I were the owners of Cocca's Appliance I would get in touch with a lawyer taking a look at this Harvey fella and Yelp for allowing his post. You can judge for yourself why Yelp allowed a political comment against not only an independent retailer but a local radio station. Let's see how long Yelp takes to take this down. Joe P.........Watervliet read more

So disappointed in Cocca's Appliances and their service contractor "The Appliance Man". What a crock!! Cocca's claim that you get a 3 year service and parts plan with appliance purchases. We bought 5 appliances from them last January. Two different service guys and 2 months later, the built in microwave still doesn't work .Over $100 for a guy to show up. We were told the fuse was at fault. It was backordered for 6 weeks!!! New fuse was installed today, did not work. Service guy began banging on the unit and slamming the door until it worked for a few seconds then quit. He suggested that we bang the door closed until the light comes on inside the oven and it would be okay to use it!! (what?) He fooled around with a few other things and said he would have to come back next week. This is not the only problem we have had with them , but it is the most annoying!! My advice to you after reading my rant: Don't buy from Cocca's OR use "The Appliande Man" Like Show more reactions Commentthe worst read more

We bought a refrigerator with a ten year extended warranty, the unit needed a repair shortly after delivery for a faulty fan. Recently the refrigerator compartment acts up. We called the service department twice. There's only an answering machine, and nobody answers the call. The store seems not to put much effort on answering customers' call. D.V. read more

I am impressed with cocca,s applicance . I own a Electrolux upright washer for 3 yrs and. 3. Months and the washer broke making loud banging noises . Frank at Cocca,s and his staff contacted the company and they are replacing the washer even though it's out of warranty a few month I think that's is excellent customer service I thinks it so much better to deal with private compans like them because they really care about the customers and aim to please so I encourage people to go there for there appliances . read more

Frank the owner was very accommodating to take two orders that included 5 appliances and more than $4000 but at the first sign of a difficulty with a delivery, the only reaction I received was shouting over the phone. There was no opportunity to discuss the issue reasonably and I had to hang up because the only conversation that Frank permiteed was his shouting at me. I do not recommend doing business with someone who does not extend customer service or even an attempt to discuss customer satisfaction after the sale. This owner does not treat customers with respect. read more

I was hesitant to write this because my issue isn't solved yet but at this point who cares. This place and their customer service are a joke. They promise the moon and deliver sub par. I can't event count the number of days that I've had to take off of my busy job to wait for repair men that have the wrong part, leave me with a gas leak, etc. do yourself a favor go to a reputable place that gives quality service read more

Incredible! I will never shop for an appliance anywhere else. I bought a washer from Cocca's 2 years ago and had problems that were completely taken care of for free because of their 3 year warranty. We dealt directly with Frank Cocca and we couldn't be happier. You don't get this kind of service at a chain store partly because you will rarely speak to the owner. The added 3 year warranty alone would get my attention but add to that the great customer service and friendly staff and I'm a customer for life. I highly recommend Cocca's Appliance! read more