This is a great place when you need hard to find hardware and you need it today. They are geared…read moretoward industrial customers and don't make money selling bolts one at a time like Home Depot, so please be patient and don't walk in expecting prompt customer service.

I needed some specific hardware and the big box stores probably wouldn't carry them, so a machinist…read morefriend suggested I try here. They are only open during the week so I came early. When I walked in someone asked if I needed help, and I explained what I was looking for. Actually, I explained it three times because the person seemed to have trouble either hearing me or understanding English. I can't put my finger on it, but it was a bit frustrating. I first asked if they had assortment boxes and she went to check. She came back and said no, so I asked for specific sizes which she had to check. Finally, she brought everything they had out. I asked for two packages in each of the two sizes I needed, but they only had one of each so I bought both. Their credit card machine wasn't working right and it took multiple tries with multiple cards to get the deal done. I had some free time while they were searching for stuff so I looked around. This place sells a motley collection of things such as tools (wrenches, saws), hardware (caster wheels, chain), adhesives (caulk, Loctite), and power tools. Many of the things had a coating of dust, and nothing was priced out. For a place like this, customer service is important. Not only did it take them 20 minutes to get my transaction done, but another commercial customer who needed help couldn't get the information he needed on some products. Did I mention that there were 5 employees in the store this morning, but they were more interested in the Halloween donuts that someone had brought in. I should have just bought the stuff online. McMaster Carr has the same things for seven times less. Service is fast. Payment is easy. I can only recommend coming here if you know what you need, know that they have it, are willing to pay cash, and have some free time.

A Hardware Store on Steroids!…read more Our first visit to Hatchet Hardware of Troy was for some plumbing parts. When we first walked in, my thoughts were, 'they're not going to have plumbing parts...' I was totally wrong. This hardware store has it all - everything you expect in a local hardware store and then some. The entry to the store is filled with unique items for your home, trinkets, and gifts. It's a visual delight. Then you get into the heart of the store and there you'll find housewares and small appliances, landscape supplies, light bulbs...the list goes on. They even offer refills of cleaning supplies for environmentally conscious shoppers. Don't forget about upstairs which houses the plumbing supplies amongst other things. What's even better is the staff is friendly and helpful. If you haven't been yet, check it out!

I understand that there are hours for businesses, but if you're saying that you are open to a…read morecertain time they should stay open. I drove 28 minutes for something I needed at the store. And they closed four minutes early. I then went to Home Depot and spent $600. They lost out.

I have been coming here off and on ever since I moved to Albany in 2004. After living in Menands…read morefor a couple of years, I moved to Clifton Park and forgot about this place until I moved back last summer. Some things haven't changed... their staff is still extremely friendly and knowledgeable, their prices are about the same as the big box stores, their selection is much less than big box stores (but usually that just means they carry only quality name-brand items and don't have cheaper junk stuff), and the hours are more in line with a mom and pop store. I needed some items and decided that I would try and get here on the way home from work before they closed at 6PM. I made it in time, they helped me select exactly what I needed, and I left happy. If you need 20+ items for a big construction project, lots of lumber, or various types of custom colored paint this might not be the right store. But, if you know you are up against a project you aren't familiar with and want to talk it over with someone before buying the right stuff this is a great place to come.

Don't waste your time going here if your looking for Lawn Mower repair via an authorized dealer…read more Bob is a miserable person who clearly doesn't like women. He made it clear he doesn't want to do the repair work that he's supposed to do when it's under warranty. The next day after dropping off the mower he called and stated there was no oil in the engine and I probably seized the engine. That is not true the mower was brand new and used only last year. The mower was stored in the basement and the gas emptied out. When I took out this year it wouldn't start. So how did the engine seize. STEER CLEAR OF THIS SEXIST MISERABLE PERSON.

If you need a precut granite countertop....look no further. If you don't have a lot of cuts and…read more you know what you are doing, you can give your kitchen a remake by not breaking the bank. They have 4 to 5 colors and range between $125 to $225 for a 2ft by 6ft slab. I ended up getting 3 slabs and had to get a cut for the sink from another dealer down the street. I shopped around and my kitchen would have cost me aroundb$3000 but costed me around a $1,200. They do have tiles and flooring reasonably priced. In addition if you have a rental property, they have a landlord discount of 3%. The staff here have always been helpful.

Unfair business practices, they offer a credit card from Synchrony Bank in which they advertise…read morepromotional no-interest financing on larger purchases. But if you get the item on sale, a whole one time 10% off, they say all that material sent by their financing company Synchrony is null and void. Synchrony says call the retail store, Grossman's says call Synchrony. So no matter how much you spend if they give you a few dollars off, then NO PROMOTIONAL financing is available. This does not happen at the HOME DEPOT. I recommend if you want to avoid financing fees of 29.99% at Grossman's either don't get it on sale or just go to HOME Depot or Lowe's, anywhere but this retailer. PS. the company used to offer Bargain bucks, which were like gift certificates when you used their charge card and made big purchases. These could be used for future purchases. The company owner (Barton & Co) eliminated that customer perk also. I guess they would rather skip over nickels to save pennies!!

They are very helpful and have a very large selection of patio blocks. They are also generous to…read morelocal school fundraisers.

Excellent block products for retaining walls and fire pits. Customer service is excellentread more

I had to replace my acetylene tank for welding. Service was quick, friendly and knowledgeable. The…read moreprice I paid was very reasonable for the tank. I was in and out in less than 10 minutes. My brother Mark told me about them and how reliable they were. He was right. Thanks Haun!

When they took over Cryowelding the made me pay for different tanks then today when I got more gas…read morethey took tanks with protective tops and replaced the. With ones without. Their customer service is terrible and I will be looking for A different supplier from here on out

This is the place to go for Hot Tubs. Thats all they sell and they do it better than anyone else…read morearound. Top quality hot tubs, made in the USA! Always answers the phone and thoughtfully explains every detail you need. The best service I have ever encountered. 5 stars indeed!

I had a leak in my hot tub and called Mark as a friend highly recommended him. He called,me back…read morepromptly with an estimate and was able to get to me within a couple days. He gave me an estimated time and then texted me when he was on his way. He was very thorough in looking my hot tub over and explaining to me what he was repairing and why. I will definitely use him again if I need further service.