A Hardware Store on Steroids!…read more Our first visit to Hatchet Hardware of Troy was for some plumbing parts. When we first walked in, my thoughts were, 'they're not going to have plumbing parts...' I was totally wrong. This hardware store has it all - everything you expect in a local hardware store and then some. The entry to the store is filled with unique items for your home, trinkets, and gifts. It's a visual delight. Then you get into the heart of the store and there you'll find housewares and small appliances, landscape supplies, light bulbs...the list goes on. They even offer refills of cleaning supplies for environmentally conscious shoppers. Don't forget about upstairs which houses the plumbing supplies amongst other things. What's even better is the staff is friendly and helpful. If you haven't been yet, check it out!

I understand that there are hours for businesses, but if you're saying that you are open to a…read morecertain time they should stay open. I drove 28 minutes for something I needed at the store. And they closed four minutes early. I then went to Home Depot and spent $600. They lost out.

Was in here twice. Made no purchase both times. Stuff on the shelves is either out of stock, empty,…read moreold, crusty or the wrong items. Bridgeford is the real Delaware talk-shop type. Counter help routinely wanders off.. for who knows what reason. I know this place tries hard and means well, but it is just a forsaken shop. Prices are a few dollars more than elsewhere and I never feel appreciated for 'supporting a small biz'. Maybe I will try it a third time. Review: 3

Right downtown and very convenient, not the hugest selection but they do usually have one or two of…read morethe thing you need or at least something to get you by without spending hours driving to and negotiating the big box stores who typically are out of stock on half the stuff I have looked for there over the years. Excellent place for replacement window panes also

I stopped by around 5PM on a Saturday afternoon and was the only customer in the store. I needed…read moresome wire ring terminals for an electrical project I was working on. There were two employees in the store including one that I walked past while he was doing something at the front door. No "Hello" or "Can we help you find something." I wandered down the central aisle looking both ways at every side aisle until I found what I wanted. I took it to the counter and both guys were counting money. Again, no "hello" or "did you find what you were looking for." I don't think they actually said anything to me the whole time. Small hardware stores need excellent customer service to compete with big box stores and the internet. This one experience was disappointing.

Throughout my life I have loved going to independent hardware stores. I enjoy the atmosphere; I…read moreenjoy browsing the aisles, and invariably I find things I didn't originally come for and am inspired to complete or start new projects. And, the employees are typically very friendly, very helpful, and very patient. Well, there is an exception to every rule and I found it at Phillips Hardware. I'd just moved to Delmar and had previously only gone to Lowes frequently as it is more convenient to my house. But, I went to Phillips wanting (and hoping for) good customer service and the ability to ask questions. I didn't get it. I needed some chain cut and some eye hooks for a ceiling rack I was hanging in my kitchen. The woman at the front counter was quite pleasant and called someone to help me -- perhaps the owner. A sullen uncommunicative man appeared and directed me to follow him. He seemed severely irritated to have to serve me and I was as polite as possible, treating him as if he was the customer. After cutting the chain, refusing to make eye contact he thrust the pieces at me. I asked where I might find eye hooks and, acting inconvenienced, he pointed to where they were; when I saw a small selection I asked if there might be others elsewhere and he snapped that that what was there was all that there were to be had. Clearly he doesn't like either serving customers or being asked questions. I immediately decided then I would refrain from further purchases at Phillips and after cashing out drove around Delmar to Glenmont to go to Lowes. There I actually did find very helpful sales personnel, and walked out with many purchases. What a severe disappointment Phillips proved to be; I actually prefer supporting independent businesses and will pay more for items in order to do so. I won't, however, put up with rudeness and bad customer service, which is why I will never return to Phillips. Btw, I found a wide array of eye hooks in Lowes, and they were among my purchases. I should have simply started there.

Came in because I was desperately in need of some jumper cables to secure some cargo in my truck &…read morestopped by their gardening area.... The jalapeño plants were BEAUTIFUL. Still in the 4" pots, these babies had sent out peppers all over the place! I am now home and kinda regretting not buying one... But I did buy 16 tomato plants... all for 1$ a piece and I just finished planting then out in my garden. They are beautiful and I think I might just make a special trip back up to this place .... Just the quality !!! It was incredible!! I come from a small town and we had a little garden mart and there is nothing like this where I currently live! Thank you :)

Country true value is a neighborhood hardware store. Helpful, knowledgeable and friendly staff. The…read morestore is filled with everything you could need and their hours are good and seem to be open when that emergency happens and you need that part now

I have been coming here off and on ever since I moved to Albany in 2004. After living in Menands…read morefor a couple of years, I moved to Clifton Park and forgot about this place until I moved back last summer. Some things haven't changed... their staff is still extremely friendly and knowledgeable, their prices are about the same as the big box stores, their selection is much less than big box stores (but usually that just means they carry only quality name-brand items and don't have cheaper junk stuff), and the hours are more in line with a mom and pop store. I needed some items and decided that I would try and get here on the way home from work before they closed at 6PM. I made it in time, they helped me select exactly what I needed, and I left happy. If you need 20+ items for a big construction project, lots of lumber, or various types of custom colored paint this might not be the right store. But, if you know you are up against a project you aren't familiar with and want to talk it over with someone before buying the right stuff this is a great place to come.

Don't waste your time going here if your looking for Lawn Mower repair via an authorized dealer…read more Bob is a miserable person who clearly doesn't like women. He made it clear he doesn't want to do the repair work that he's supposed to do when it's under warranty. The next day after dropping off the mower he called and stated there was no oil in the engine and I probably seized the engine. That is not true the mower was brand new and used only last year. The mower was stored in the basement and the gas emptied out. When I took out this year it wouldn't start. So how did the engine seize. STEER CLEAR OF THIS SEXIST MISERABLE PERSON.

Over a year later under new ownership and I am still coming back. Their prices might have seemed…read morehigher than the old Ace prices, but everywhere you look in this world things cost more and their prices are in line with the big box stores. Sometimes even lower. That really doesn't matter though, because the helpful service I receive here more than makes up for a few extra pennies. The staff are super friendly and have helped me with lots of projects along the way. I needed a weird part that wasn't available anywhere else and they found it for me in their storeroom and gifted it to me. I needed a certain type of paint on a holiday-eve and they spent the extra time going through their stash to find a suitable product. When the entire northeast region is out of salt and they have a shipment coming in, they were willing to make arrangements so that some was waiting for me when I showed up that evening. And when I need advice (and honestly, it seems to be always) they are a lot more reliable and useful than trying to randomly search Youtube. It is the smaller hardware stores that provide what most do it yourselfers (read: amateurs) really need: attention. Because of that, I will keep coming back to here.

This is no longer Shaker Hardware! There is apparently new ownership, and the name is changed to…read moreChance's Hardware. I normally would not be in a hurry to write about a hardware store that is not near my house. How often would I likely be to visit it again? But this store caught my attention when I saw an ad for them on TV. They claimed that they have items not found in other stores. They also emphasized that they offer friendly and readily available service. Today, in search of a particular style cabinet knob, after nothing met my wife's satisfaction in Lowe's, Home Depot, and several other stores, we tried Chance's on our way through Latham. The first thing we noticed was a friendly greeting from an employee helping another customer in the parking lot. Walking through the store we saw everything very well organized and nicely displayed in a clean environment. Once we found what we were in search of, we met that same welcoming employee (owner?) from the parking lot on our way to the register. He was truly friendly and made the shopping experience a pleasure. The item we purchased could have been ordered for less from Lowe's, but it was not available today and we've never received such a sincere welcome in any big-box store. There is definitely truth in advertising from Chance's Hardware store.

Amazing customer service. Everyone knows me and greets me too. They can spend 20 minutes finding…read morethe correct screw!

I went to buy a blank sign this afternoon. I purchased two at this location earlier this year…read more The two they had in inventory did not have a SKU. I helped them with price documentation from my bank account from transaction earlier this year, and they would not sell me the $11.33 blank sign because I could not produce the SKU. Isn't that their problem and not the customer issue. I will never be back there and I will make sure everyone I know hears about this. Time to modernize your staff!!! You

Amazing local hardware store, I know the personnel well -…read moreCorey, Kate, Dottie, Jean - all super friendly and knowledgeable. Don't waste gas driving to the "big box stores", just stop in here.

My go-to place when I need something specific and I am not sure how to do it or when I need small…read moreengine service. Home Depot is fine when I need building materials but these guys always help me out when I need to figure out how to do a repair or when I am doing something for the 1st time. Btw Corey is a wizard with small engine repair brought my pressure washer back to life. I like spending my money on small business when I can too

The Ace rewards program is somewhat of a joke. I was there today to use my five dollar off of $30…read morecoupon. However, my total was 29.98 before tax and they wouldn't give me the five dollars off because I was not at $30. What a joke. Why bother having the reward program. Standard has to be $30 before tax but let's use a little discretion here absolutely ridiculous. This is the second time this has happened. I am done with Ace/hatchet hardware.

Great service and knowledgeable staff. Paint department is tops. Forget the big box stores…read more Their plants offerings are above the rest.

Rude and horrendous customer service. Purchased an item on Friday and tested the item once. The…read moreproduct was sub-par, and wanted to return it. Manager was rude and wouldn't return the item. Unacceptable behavior.

Weird staff and just not the greatest service. They definitely look high thats for sure and its all…read moremen running the place..need a women cashier or something because they arent kind at all. Hate leaving bad reviews but honestly just dont like the energy walking into this place. Only go in here if its last minute.