I live right around the corner from a Sherwin Williams (SW) on Wolf Road and I needed some custom stain matched to existing trim in our bedroom, so after puzzling about it for years I heard a rumor that SW could color-match stain much like most places can color-match paint. I drove round the corner to the local store only to be told that every other SW store can color match stain but the Wolf Road one. So, I came here.
Upon arriving, the staff were helpful but they told me that in addition to a piece of the trim they were going to match the stain to, I needed a sample piece of the new raw wood that the stain was going to be applied to. This is to ensure the color will match on the new wood as it does on the old wood. Makes sense, except I didn't have any of the new, raw wood trim on me. So I had to come back the next day. I brought 12" of new trim which they said was fine, and I was told it would take 2-3 days.
Five days later, I heard nothing so I called them. I was told the stain was "on the truck" and to call back in a week. I called a week later, and was told it was still on the truck. What this exactly means, I don't know. A week later I called and was told that someone had worked on it, and I could come in and take a look. Unfortunately, their hours made it tough to drop by and I was out that Saturday so it was another week before I could get it. Turns out, the stain matched pretty good with one application, and should be perfect with two applications.
I don't think they charged me for the color-match service. And the stain went on great. I thought their custom service left a lot to be desired, as the 2-3 day estimate turned into weeks AND I had to call be the one to initiate the conversation by calling every time. That was annoying. But, I don't know any other place that color-matches stain so if you need it done you need SW. But, it might take weeks for them to match it so plan accordingly. read more