I needed some specific hardware and the big box stores probably wouldn't carry them, so a machinist friend suggested I try here. They are only open during the week so I came early. When I walked in someone asked if I needed help, and I explained what I was looking for. Actually, I explained it three times because the person seemed to have trouble either hearing me or understanding English. I can't put my finger on it, but it was a bit frustrating.
I first asked if they had assortment boxes and she went to check. She came back and said no, so I asked for specific sizes which she had to check. Finally, she brought everything they had out. I asked for two packages in each of the two sizes I needed, but they only had one of each so I bought both. Their credit card machine wasn't working right and it took multiple tries with multiple cards to get the deal done.
I had some free time while they were searching for stuff so I looked around. This place sells a motley collection of things such as tools (wrenches, saws), hardware (caster wheels, chain), adhesives (caulk, Loctite), and power tools. Many of the things had a coating of dust, and nothing was priced out.
For a place like this, customer service is important. Not only did it take them 20 minutes to get my transaction done, but another commercial customer who needed help couldn't get the information he needed on some products. Did I mention that there were 5 employees in the store this morning, but they were more interested in the Halloween donuts that someone had brought in.
I should have just bought the stuff online. McMaster Carr has the same things for seven times less. Service is fast. Payment is easy. I can only recommend coming here if you know what you need, know that they have it, are willing to pay cash, and have some free time. read more