These guys knocked it out of the park today. Their Key Center staff was impressively knowledgeable,…read moreefficient, and kind, and went above and beyond to help us with a car key fitting. And just as importantly, I was reminded again of the joy of in-store shopping, as I looked in the bargain bins (lots of new stuff for $1!!) and elsewhere. The store reminded me of the days when we had scores of local hardware stores around the corner from my house. The shop was clean, clearly labeled and morganized, well organised, and at least one staff member greeted every person walking past, which really didn't happen that often. Oh, and the price is beyond competitive, and they have their own parking lot so parking wasn't an issue. I would go back to this shop and recommend it to others without hesitation.

I love going to this location. I go so frequently that the staff knows me by name and every…read moreemployee I encounter goes out of their way to assist me. I always try to shop local vs the "big box" stores as I think it is important to shop with the little (or littler) business. On the rare occasion that I needed something that wasn't a rush the staff was happy to order it for me if it was out of stock. I have never had a negative experience at this business and I highly recommend them.

I was asked if I needed assistance as soon as I walked into the store on Lapp Rd. in Clifton Park…read more Having just spent time unsuccessfully trying to locate several items I was shopping for at Walmart and Lowes, both in their stores and online, and then searching online at Home Depot for the same items with no success, I decide to accept the offer and specify the item that Robinson's Ace Hardware web page said they had in stock. While the clerk was not familiar with the exact product I was looking for, Glisten Washing Machine cleaner, he did accompany me to the isle where he said it should be if they carried it. We both searched and didn't see it. He stopped another clerk and asked him if he was familiar with the product. He was not. I showed them both a photo of the product and neither of them recognized it as a product they offered for sale. I commented that my earlier online search said they had it in stock, so I began one final scan down the aisle commenting that the orange package color should really stand out. Low and behold, it did! There was only one of the product left. I decided to push my luck. Another item that my web search told me was available and in stock at both Walmart and Robinson's was a Presta to Schrader valve stem adapter (Google it). Walmart didn't have it. The Ace staff took me to another individual who was able to look it up on their computer and tell me that they could order it and I'd have it on Monday. I'm writing this on Sunday, if it doesn't arrive on Monday I'll be back to update this review. I like the helpfulness of all the staff here and appreciate the extent they went to in order to please a customer. BTW, my final item that I was shopping for, Pro Products Res Care, I ordered from Amazon since no one locally carried it.

Best service by far of any place that I shop. The staff is very friendly and asks if you need help…read morethe moment you step into the store.

Still the best! Paul once again and Mike were kind and patient and knowledgeable. Many thanks and…read morebest wishes always.

We've had consistently positive experience at this ACE store, although we visit infrequently. The…read moremost recent was to pick up an online order, and as always, the staff was welcoming, friendly, and helpful. I personally like that the store has a sort of corner shop vibe although it's not exactly small. The store is airways well lit and aisles are clearly labeled, and again the staff here have been exceptionally helpful. The news BBQ section in the back atrium is impressive even if I'm not the biggest cook in the family. And I also saw a custom shirt section although by the looks of it, I may be able to customise more than t-shirts. I hope they keep improving and stay open for a long time.

Anything less than five stars is the rater being dishonest with themselves. Fantastic staff! John…read moreW and John P know everything and are teaching that to younger employees. Great brand names in every category. Some people guff that it's more expensive. Good luck getting any real help from a big box or out of there in a reasonable time. Call Amazon for advise? HA! Support local business that adds value AND gives back to the community ! Phillips Hardware is

If I'm in the middle of a project and need something quickly, I'll run down to this place. I also…read morefrequent hem to get my grill's propane tank filled. While I like to support local retail, their prices just seem too high on most of their items. They do offer a 10% AAA member discount which has softened the price point.

This is a great place when you need hard to find hardware and you need it today. They are geared…read moretoward industrial customers and don't make money selling bolts one at a time like Home Depot, so please be patient and don't walk in expecting prompt customer service.

I needed some specific hardware and the big box stores probably wouldn't carry them, so a machinist…read morefriend suggested I try here. They are only open during the week so I came early. When I walked in someone asked if I needed help, and I explained what I was looking for. Actually, I explained it three times because the person seemed to have trouble either hearing me or understanding English. I can't put my finger on it, but it was a bit frustrating. I first asked if they had assortment boxes and she went to check. She came back and said no, so I asked for specific sizes which she had to check. Finally, she brought everything they had out. I asked for two packages in each of the two sizes I needed, but they only had one of each so I bought both. Their credit card machine wasn't working right and it took multiple tries with multiple cards to get the deal done. I had some free time while they were searching for stuff so I looked around. This place sells a motley collection of things such as tools (wrenches, saws), hardware (caster wheels, chain), adhesives (caulk, Loctite), and power tools. Many of the things had a coating of dust, and nothing was priced out. For a place like this, customer service is important. Not only did it take them 20 minutes to get my transaction done, but another commercial customer who needed help couldn't get the information he needed on some products. Did I mention that there were 5 employees in the store this morning, but they were more interested in the Halloween donuts that someone had brought in. I should have just bought the stuff online. McMaster Carr has the same things for seven times less. Service is fast. Payment is easy. I can only recommend coming here if you know what you need, know that they have it, are willing to pay cash, and have some free time.

Amazing!!!! Best stocked kitchen goodies shop in the Capital District!!!…read more We have seen the "kitchenware" sign on the Rt 9 side of the building for a couple of years but had never been in. Well, we went in last weekend and were soooo super impressed! We plan to remodel our home and build a new and much larger kitchen in the near future and I saw at least a half dozen items that we will NEED!!

Spoon and Whisk is an independent store with quality high end kitchen supplies. I came today…read morebecause they offer a Knife Sharpening Service. I have three knives that need sharpening. I have been satisfied with the results in the past. I also checked out the sourdough baking supplies. I purchased a beeswax bag made in Vermont to store a loaf of bread. It keeps it fresh. I am amazed at the large amount of stock in this store ranging from lots of metal cookie cutters to Lodge pans to a large assortment of timers to a variety of baking pans to kitchen utensils. The owner or staff person was very helpful. He was available if needed. You can browse if you like.

This store has one of the best staff in our area. They're helpful and friendly. I absolutely love…read moregoing there. I've been going there for over 20 years and have never had a bad experience. I've also rented scaffolding and they were the cheapest and you got it for a week unlike other stores that charge you by the day.

Great customer service!!! After only a few visits the staff…read morebegan to recognize me. Quick to help and informative! This is my go-to hardware store. I use them as often as I can.

Weird...we walked into this basement of a shop and were greeted by the strong and interesting…read morefragrance, and a lady sprang from the back to let us know if we needed her. We browsed the strange assortment of homemade/specialty items: jams, teas, books, decor, stuffed animals, lotions, chocolates..... The lady was on the phone when I wanted to check out, and she asked me if I was ready. I only got a bag of organic raspberry tea leaves, and she went back to get change...I got a dollar something in coins, and she asked if I wanted a bag. I said, 'I think I'll be ok.' And she snaps, 'is that a no?' Well jeez lady, go ahead and work with your supplier on the phone...I just won't disturb you and try to buy anything next time.....Other than rude customer service, I'd say the place was an interesting little hole in the wall place. Stuff was pretty expensive, though.

Blink and you may miss it! Tucked down in the garden level on a seemingly residential street, I…read morecame upon this while exploring the area. The owner Dale, she is truly sweet! I believe this was owned by her mother (grabdmother, perhaps?) for many years prior to her. I will say, it is rather crowded in there with a lot of repeats of items. My only suggestion would be that the visual space was edited a bit, and curated to highlight the precious goods a bit clearer. In the front room there is a beautiful selection of children's books and high quality gifts. The middle room seemed to be mainly seasonal decor and kitchen type items, from towels to aprons (I think they were aprons, I didn't have time to really go through them all.) The back room had a gorgeous selection of shawls, calendars, artwork, etc. I recommend stopping in, not only for herbs/tea, but to take a look at their selection of country-chic gifts as well!