Purchased a sthil tool for my husband but he ended up not wanting it. Tried to return it to the…read morestore within the 30 days as stated on the website and with the app. The return was refused because they are an independent store and they have a 7 day return policy. So even though they carry the Ace name on the building they are not obligated to follow return policies as set forth "by Ace". No where do they tell you that information while making hundreds of dollars worth in a purchase. There are no corporate stores so this will happen with ALL in store purchases at Ace.. the girl at the register proudly pointed out her shirt that was for HATCHET HARDWARE NOT ACE HARDWARE. I try to buy from local businesses but I will never go there again. BUYER BEWARE!!! TOTAL SCAM OF A BUSINESS.

Rude and horrendous customer service. Purchased an item on Friday and tested the item once. The…read moreproduct was sub-par, and wanted to return it. Manager was rude and wouldn't return the item. Unacceptable behavior.

A Hardware Store on Steroids!…read more Our first visit to Hatchet Hardware of Troy was for some plumbing parts. When we first walked in, my thoughts were, 'they're not going to have plumbing parts...' I was totally wrong. This hardware store has it all - everything you expect in a local hardware store and then some. The entry to the store is filled with unique items for your home, trinkets, and gifts. It's a visual delight. Then you get into the heart of the store and there you'll find housewares and small appliances, landscape supplies, light bulbs...the list goes on. They even offer refills of cleaning supplies for environmentally conscious shoppers. Don't forget about upstairs which houses the plumbing supplies amongst other things. What's even better is the staff is friendly and helpful. If you haven't been yet, check it out!

I understand that there are hours for businesses, but if you're saying that you are open to a…read morecertain time they should stay open. I drove 28 minutes for something I needed at the store. And they closed four minutes early. I then went to Home Depot and spent $600. They lost out.

This hardware has comparable prices and always better quality than big box. The employees are…read moreloyal and the BEST.

just a fantastic local Hardware store! the employees know…read moreabout what when where and why a product is needed and advises usage when necessary. The guys in the paint department are Par excellence, and even advise popular colors and shades depending on lighting conditions. They stock items that HD and Lowes won't, very helpful. Kris , et al, is a well of information for project help. Keep up the good work folks.

Over a year later under new ownership and I am still coming back. Their prices might have seemed…read morehigher than the old Ace prices, but everywhere you look in this world things cost more and their prices are in line with the big box stores. Sometimes even lower. That really doesn't matter though, because the helpful service I receive here more than makes up for a few extra pennies. The staff are super friendly and have helped me with lots of projects along the way. I needed a weird part that wasn't available anywhere else and they found it for me in their storeroom and gifted it to me. I needed a certain type of paint on a holiday-eve and they spent the extra time going through their stash to find a suitable product. When the entire northeast region is out of salt and they have a shipment coming in, they were willing to make arrangements so that some was waiting for me when I showed up that evening. And when I need advice (and honestly, it seems to be always) they are a lot more reliable and useful than trying to randomly search Youtube. It is the smaller hardware stores that provide what most do it yourselfers (read: amateurs) really need: attention. Because of that, I will keep coming back to here.

This is no longer Shaker Hardware! There is apparently new ownership, and the name is changed to…read moreChance's Hardware. I normally would not be in a hurry to write about a hardware store that is not near my house. How often would I likely be to visit it again? But this store caught my attention when I saw an ad for them on TV. They claimed that they have items not found in other stores. They also emphasized that they offer friendly and readily available service. Today, in search of a particular style cabinet knob, after nothing met my wife's satisfaction in Lowe's, Home Depot, and several other stores, we tried Chance's on our way through Latham. The first thing we noticed was a friendly greeting from an employee helping another customer in the parking lot. Walking through the store we saw everything very well organized and nicely displayed in a clean environment. Once we found what we were in search of, we met that same welcoming employee (owner?) from the parking lot on our way to the register. He was truly friendly and made the shopping experience a pleasure. The item we purchased could have been ordered for less from Lowe's, but it was not available today and we've never received such a sincere welcome in any big-box store. There is definitely truth in advertising from Chance's Hardware store.

Still the best! Paul once again and Mike were kind and patient and knowledgeable. Many thanks and…read morebest wishes always.

We've had consistently positive experience at this ACE store, although we visit infrequently. The…read moremost recent was to pick up an online order, and as always, the staff was welcoming, friendly, and helpful. I personally like that the store has a sort of corner shop vibe although it's not exactly small. The store is airways well lit and aisles are clearly labeled, and again the staff here have been exceptionally helpful. The news BBQ section in the back atrium is impressive even if I'm not the biggest cook in the family. And I also saw a custom shirt section although by the looks of it, I may be able to customise more than t-shirts. I hope they keep improving and stay open for a long time.

Shopped at this Ace Hardware many times. We bought our…read moreWeber Grill and Snow Blower here. Pleased with purchases and service provided by knowledgeable staff. However, today was first time I used their Curbside Pickup option. I placed an order online and paid for it. Next day I drove up, and called store to let them know I wanted curbside pick up. I was told to drive around back. A staff member was out in two minutes with my order. I was asked where I wanted him to put the order. I signed a paper acknowledging I received items. Then I was given my receipt and thanked for my business. Start to finish once I arrived at store was less than 6 minutes. Efficient process. I drove off to continue running errands.

Having an Ace right in my town is so convenient! Each store is locally owned and operated. Their…read moreprices are competitive with the box stores of the world and with Amazon. I find value for money here because every dollar spent stays in my town. I like that! All of the staff are friendly and helpful, consistently throughout the years I have been purchasing from here. I also find it rare that they don't have what I want or need.

Eric was great. He definitely knows his business there not like going to Lowe's or nobody knows…read moreanything. I appreciate all the help you did for us. That was great thanks a lot.

Going to grab some extra screws and maybe a board of oak and I see a Flock Camera near the stop…read moresign by the pro center. Checked online and there are two others in the area - and none in the surrounding city. Will never shop there again and will check all future Lowes before hand.