I went in for some out of season items that were put on pallets on the top shelf. Bianca offered to pull the pallet down and let me get the items out that I wanted as if that's just a normal part of her day. I really appreciated her going above and beyond and doing it with a smile. read more

I waited an hour for an associate to help me with getting plexiglass and having it cut. No one came when I requested help. Going to Lowes now and hopefully I'll have better luck!! Im giving one star for the guy in self checkout that called 2 of his coworkers to come help me . He tried ‍ read more

This is my go to place for buying supplies for my rental and home renovation projects. The location is convenient and located in a great but busy location. So make sure to time your travel and avoid office hours. This time around I scored a great deal online and was just there for a store pick up. I got a 3 wifi enabled garage door openers for $250..... Usually you pay that for one. The staff is super friendly but reasons for cutting down on the rating is the wait time in the lines for pick up and I have tried the curbside pick up as well, and that has taken me even more longer. Most of the staff there is knowledgeable, if not they will find a person to answer your question. Home depot is one of the leaders in building supplies. I have heard the company is more an innovator and risk taker in their industry. read more

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We went to the store to place an order. We had several digital gift cards. Tracy took our order and applied the gift cards. She was knowledgeable and very pleasant. A great experience! read more

We asked for assistance to load something and no one came out regret coming here tried to check my credit card balance, but they telling us about the stuff that they don't even sell read more

Do not order anything from Home Depot if they continue to use NSD for delivery. The Rigid Jointer I purchased has been sitting in the NSD terminal for 8 days. They are non responsive. Home Depot has to stop using these people. read more

Just left Home Depot was in the store for 35 minutes found the power screwdriver I needed. Online it said it was $39.99 in the store it was $49.95. I waited online for 13 minutes when I finally get to the register and I tell the cashier the price difference. She Ask for a manager who said we don't price match our stores online price. If you want it for that price you need to order it online but you won't get it for that price here. Her tone, facial expression and attitude was rude and condescending. I will not come back to this store. I will go to Saratoga Hone Depot. They have better manners read more

I went to Home Depot because Lowe's was no help. I needed plumbing help. I asked to have someone come to plumbing to help me. I waited for almost 10 minutes, looking myself for what I needed. Went & asked for help again. I waited almost 10 minutes again & still no one. I left. Poor customer service when you can't get anyone to help you. I finally just left. Will need to find someplace else to go! read more

I was greeted by Connie, asking how she could help. After telling her I wanted copy of key made, she directed me to the isle and said someone would be there momentarily. Nick said he would see if they had the one i needed and made a copy. Then he walked towards my car with me to make sure it worked. I told him to go ahead of me, saying he could check it and be back before I could get there with my walker. We had a great conversation, revealing his beautiful soul. The price was so low, I asked for more copies. Then he walked to the register with me, and Connie assisted my check out. What an awesome staff of true service souls! read more

I purchased a refrigerator/freezer and a dishwasher. Hired installation from Home Depot. Not only did the guys forget to install some accessories, one was very rude when I called right away to have them come back and complete. I called customer service at my local Home Depot and they were WONDERFUL and also took 10% off of my purchase. So the number two rating is for the installers, and I give 5 stars to customer service. read more

Very clean, organized and well stocked Home Depot. The staff was helpful and knowledgeable.

One of the local home improvement stores. Home improvement stores carry a great many products and do many things. BUT if you are looking for something specific they might not have it (read won't for specific tools and hardware), and all their services (in store and out) are suspect. For this reason I would probably never cross three stars for a home improvement store. I prefer a real hardware store and a real lumber yard even if I have to go to two places sometimes. See also Curtis Lumber at Exit 12 for the best in the area. This particular Home Depot- Good- Clean and OK location. open pretty late Self Service check outs are generally quick Bad- Twice now I have quickly picked things up in boxes to purchase and got home to realize they were returns that had been re shelved. In both cases the boxes were missing items (parts of tools, manuals). PAY ATTENTION WHEN BUYING! Slow as hell paint counter at times too. read more

I'm definitely a Home Depot guy. I can't get into Lowe's. There's just something that I don't like about that chain. As far as Home Depots go, the one here in Clifton Park isn't anything amazing but it's convenient and it generally always has exactly what I'm looking for, so there's nothing to complain about. When I was traveling all the time for my old job, if something happened and I needed tools or materials unexpectedly, finding a Home Depot on the road was always a plus. Admittedly I'm sure if you try, you can find many of the same things elsewhere for less money, but the convenience of a Home Depot is at least to some extent worth the extra few dollars. It's closer to where I am than other options in the area. read more

This followup review centers around this Home Depot's customer service. Yesterday I bought a 3-pack of CFL bulbs, but one of the bulbs didn't work properly. It flickered every few seconds, whereas the other two bulbs did not do this when installed into the same socket. Today I brought the defective bulb to the exchange desk and asked if I could simply swap it out for a new one. I didn't realize that these particular bulbs are only sold in 3-packs (according to the employee helping me), so he said he would just refund the entire purchase price. That went above my expectations as I was only looking to get one new bulb. The fact that the store was willing to take a slight loss and refund the entire purchase price including tax without hesitation shows that they care about their customers. Now, they may not be so liberal with really expensive items, but at least they don't employ bean counters to squabble over the little things. read more

I inquired if they are able to replace a few of my kitchen door fronts and cabinets. The salesperson said they could and that someone would contact me and said it would be a free estimate. After speaking to a rude and arrogant representative, Samantha, who stated they aren't interested unless it was all the cabinets. I don't appreciate getting misinformation at the start and rude dismissive attitude at the end. read more

This is my first time I walked into your store go to self check out and have one of your employee watch me as if I am stealing something. Like I am a criminal. What makes matter even more upsetting I had my son with me as we walked out the store the first thing he say to me was why was that man watching just you and no one else. How do you explain to a 6 year old why his father was being judge. Why the man keep asking me did you scan this item or review my scan items but no one else. For the first time in my life I felt a pain I never felt before a pain that won't go away. This will be my last time shopping at your store. Even tho I know me not shopping at your store won't mean anything to you but I just won't the people to know what I went thru... read more

I had a horrible experience with this Home Depot store. I had a washer and dryer installed and the first time I used it the washer water poured out of it and into my kitchen below, damaging both my ceiling and floors. Not only did I have to wait a month for a replacement but they screwed up on my delivery date so I took off from work and waited at home for nothing. As if that wasn't enough one of the store managers was not only unapologetic but rude. We are done buying at Home Depot. I read more

Will never go there! As a long term account holder and commercial customer we will NO longer do business there and have even changed most of our spending to Lowes because of our experience with this one store. Realize that although they are listed as the #1 store to allow dogs in general the Clifton Park store has a manager that appears to be deathly afraid of dogs and is flat out RUDE! The overall claim of even being listed as one (#1 listing) of the stores that allows pets is a FLAT OUT LIE as they cover it with a disclaimer that it varies store to store based on manager. Pathetic. read more

Several years back the Home Depot used to be a sore spot for me as the service was seemingly non-existent. However they've changed quite a bit in the past couple of years. I've noticed at this store that the employees are much more willing to help out than they were in the past. I shop at this site about 20 times per year and rarely have a bad experience. Well done. read more

After buying a replacement dishwasher, we were informed that Home Depot would hook it up to the preexisting water connection when the machine was delivered but not the electricity. Okay, my husband could do that part. On arriving with the machine, we were told that the delivery people would only be dropping off the machine. The did not have any record that it would be hooked up and lacked the necessary pieces to do that job. We are no more than 5 minutes away, but workers refused to go get the needed parts as they had more deliveries. My husband offered to go get the parts but they refused. It was suggested said we could call and make another appointment which would require another day off work for my husband. Instead we chose to go get the same machine at Lowes for the same price, no tax which Home Depot charged, and Lowes does the electrical work as well. Since the delivery workers were not able to find the house on a suburban street with well-marked, consecutive numbering, had to circle the block several times, and make two phone calls (we were watching the unmarked truck for some time before they called the house), we probably dodged a bullet here. I doubt it would not be a good idea to have these people fooling around with the water hook-ups. read more

My husband and I went to this home depot looking for a specific item that their website said they had EIGHT of. Large item that can't be easily hid. Well, someone was hiding them as we were unable to find a single one. A rep checked to see if it was actually in stock and his system said they had NINE of them. But no one could find a single one. The rep said we could order it on line and return it to the store if we didn't like it. But it would take up to 2 weeks to be delivered. We tried another store (where there were supposed to be 2 in stock) and were told they were sold out. So do not trust when their site says something is in stock in the store. Their system is worthless for checking. Call ahead and make sure someone holds the item if you are traveling any distance. read more